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Compare LiveChat and tawk.to 
At a Glance
Market Segments
Small-Business (44.9% of reviews)
Small-Business (75.0% of reviews)
Entry-Level Pricing
$20.00
Free Per Month
LiveChat
Star Rating
(757)4.5 out of 5
Market Segments
Small-Business (44.9% of reviews)
Entry-Level Pricing
$20.00
Browse all 4 pricing planstawk.to
Star Rating
(191)4.5 out of 5
Market Segments
Small-Business (75.0% of reviews)
Entry-Level Pricing
Free Per Month
Browse all 5 pricing plansSummary
AI Generated Summary
AI-generated. Powered by real user reviews.
- Users report that LiveChat excels in its "Co-Browsing" feature, allowing agents to navigate alongside customers, which enhances the support experience. In contrast, tawk.to's co-browsing functionality is noted to be less robust, with reviewers mentioning limitations in its effectiveness.
- Reviewers mention that LiveChat's "Response Automation" capabilities are highly rated, with a score of 9.2, making it easier for businesses to handle high volumes of inquiries efficiently. Tawk.to, while offering automation, has received lower feedback in this area, with users indicating that its automation features could be more intuitive.
- G2 users highlight LiveChat's superior "Ticket Creation User Experience" with a score of 9.2, which simplifies the process for agents. Conversely, tawk.to's ticket creation process has been described as less user-friendly, leading to some frustration among users.
- Users on G2 appreciate LiveChat's "Quality of Support" rating of 9.1, indicating a strong support team that is responsive and helpful. Tawk.to, with a lower score of 8.4, has received feedback suggesting that their support could be more accessible and timely.
- Reviewers say that LiveChat's "Customization" options are robust, allowing businesses to tailor the chat experience extensively, which is a significant advantage for branding. Tawk.to offers customization as well, but users report that it lacks the depth and flexibility found in LiveChat.
- Users report that LiveChat's "Mobile User Support" is rated at 9.1, making it a strong choice for businesses that require mobile functionality. Tawk.to's mobile support, while functional, has been noted to have some limitations, with users mentioning that the experience is not as seamless as LiveChat's.
Featured Products
Sponsored
Social Intents
(10)
Help Desk
Visit Website
Sponsored
Glia
(55)
Help Desk
Visit Website
Pricing
Entry-Level Pricing
LiveChat
Starter
$20.00
When you just set up your small office / home office.
- 60-day chat history
- Basic chat customization
- Agent availability
tawk.to
Free
Free
Per Month
Free forever
- Unlimited properties, widgets, and agent seats
- Support center for messaging and ticketing emails
- Knowledge Base
Free Trial
LiveChat
Free Trial is available
tawk.to
Free Trial is available
Ratings
Meets Requirements
9.1
682
9.2
165
Ease of Use
9.3
681
9.1
164
Ease of Setup
9.0
263
9.2
79
Ease of Admin
9.1
259
9.1
76
Quality of Support
9.1
632
8.5
134
Has the product been a good partner in doing business?
9.0
251
8.9
65
Product Direction (% positive)
8.3
675
9.0
157
Features by Category
Ticket and Case Management
9.2
243
Not enough data
9.1
241
Not enough data
9.0
235
Not enough data
9.2
250
Not enough data
8.6
153
Not enough data
9.0
228
Not enough data
9.1
227
Not enough data
8.9
139
|
Verified
Not enough data
Generative AI
Not enough data
Not enough data
Not enough data
Not enough data
Agentic AI - Help Desk
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Communication Channels
9.3
217
|
Verified
Not enough data
9.3
229
|
Verified
Not enough data
9.4
261
|
Verified
Not enough data
8.9
219
|
Verified
Not enough data
8.7
105
Not enough data
Platform
9.1
77
|
Verified
Not enough data
8.4
277
|
Verified
8.5
124
|
Verified
9.3
83
|
Verified
Not enough data
8.9
70
|
Verified
Not enough data
9.0
209
|
Verified
Not enough data
9.1
213
|
Verified
Not enough data
Generative AI
9.0
5
7.0
10
8.7
5
6.9
9
Feature Not Available
6.7
9
Communication
9.1
316
|
Verified
9.2
131
|
Verified
8.9
321
|
Verified
8.9
132
|
Verified
8.4
218
8.0
98
|
Verified
8.8
266
|
Verified
9.0
116
|
Verified
8.9
27
8.3
39
Internal Use
8.4
277
|
Verified
8.5
124
|
Verified
8.8
298
|
Verified
8.9
121
|
Verified
8.6
248
|
Verified
8.5
111
8.6
254
|
Verified
8.7
113
|
Verified
8.7
240
|
Verified
8.7
109
|
Verified
8.4
246
|
Verified
8.4
110
|
Verified
Reviews
Reviewers' Company Size
LiveChat
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
tawk.to
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Small-Business
(50 or fewer emp.)
Mid-Market
(51-1000 emp.)
Enterprise
(> 1000 emp.)
Reviewers' Industry
Computer Software
8.8%
Information Technology and Services
8.4%
Retail
6.0%
Financial Services
4.1%
Internet
3.8%
Other
68.8%
Computer Software
12.5%
Information Technology and Services
10.9%
Marketing and Advertising
8.7%
Internet
5.4%
Education Management
4.3%
Other
58.2%
Most Helpful Reviews
LiveChat
Most Helpful Favorable Review
Eugenio S.
Verified User in Information Technology and Services
I like that I can allow to my customer's much faster communication with them in my website. Definitely, I will not make my clients wait for long. That solution will make my work effective with one click. That's I like most.
Most Helpful Critical Review
Benjamin M.
Verified User in Education Management
Not nearly as effective as native apps to devices
tawk.to
Most Helpful Favorable Review
Gaurav S.
Verified User in Information Technology and Services
The most amazing part of the tawk to the tool is its easy integration feature. You can easily integrate with your website whether it's a WordPress-based website or a proper PHP-coded one.
Most Helpful Critical Review
Verified User in Computer Software
Their customer support representatives are not only bad, they can and will damage your business. Not only do they provide false information, they do it consistently to the point you are better off using an AI agent. Even after we terminated service with...
Eugenio S.
Verified User in Information Technology and Services
I like that I can allow to my customer's much faster communication with them in my website. Definitely, I will not make my clients wait for long. That solution will make my work effective with one click. That's I like most.
Gaurav S.
Verified User in Information Technology and Services
The most amazing part of the tawk to the tool is its easy integration feature. You can easily integrate with your website whether it's a WordPress-based website or a proper PHP-coded one.
Benjamin M.
Verified User in Education Management
Not nearly as effective as native apps to devices
Verified User in Computer Software
Their customer support representatives are not only bad, they can and will damage your business. Not only do they provide false information, they do it consistently to the point you are better off using an AI agent. Even after we terminated service with...
Alternatives
Discussions
Can one user respond to multiple chats concurrently?
3 comments
BM
Yes. 1-10-100. Easy to switch between themRead more
How does LiveChat work when no one is available?
3 comments
AB
A small box will still be visible on your website, and (depending on your settings) it can say "Sorry you missed us, leave us a message" or "no agent are...Read more
HIS DOCTRINE!! by Paul T. Wright Jr
3 comments
LL
I now have questions on the reason why churches now say that baptism in not necessary for salvation when it says that Baptism now saves us in 1 Peter 3:21....Read more
What is tawk.to used for?
1 comment
AS
It's a live chatting software used on the website to interact with clients mostly.Read more
tawk.to has no more discussions with answers
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