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Compare HostGator and Site5 
At a Glance
Market Segments
Small-Business (78.9% of reviews)
Small-Business (80.0% of reviews)
Entry-Level Pricing
Starting at $5.95 per month
$11.95 per month
HostGator
Star Rating
(251)3.6 out of 5
Market Segments
Small-Business (78.9% of reviews)
Entry-Level Pricing
Starting at $5.95 per month
Browse all 3 pricing plansSite5
Star Rating
(15)3.7 out of 5
Market Segments
Small-Business (80.0% of reviews)
Entry-Level Pricing
$11.95 per month
Browse all 3 pricing plansSummary
AI Generated Summary
AI-generated. Powered by real user reviews.
- Users report that Site5 excels in multiple website hosting with a score of 8.7, allowing users to manage several sites efficiently, while HostGator, with a score of 8.0, offers solid support but may not be as robust in this area.
- Reviewers mention that Site5's customer support is highly rated at 8.9, providing quick and effective assistance, whereas HostGator's support, rated at 7.0, has received mixed feedback regarding response times and effectiveness.
- G2 users highlight Site5's superior site management capabilities, scoring 8.9, which makes it easier for users to handle their websites, compared to HostGator's score of 8.0, which, while good, does not match the level of ease reported by Site5 users.
- Reviewers say that Site5 offers better security tools with a score of 8.1, including features like advanced DNS management and WHOIS privacy protection, while HostGator's security features, rated at 7.5, are considered adequate but less comprehensive.
- Users on G2 report that Site5's performance in terms of plugins and theme support is impressive, scoring 8.1, which is beneficial for users looking to customize their sites extensively, while HostGator's score of 7.5 indicates it may not support as many options.
- Reviewers mention that Site5's backup and restoration features are rated at 8.4, providing peace of mind for users, whereas HostGator's score of 7.6 suggests that while it offers these features, they may not be as reliable or user-friendly.
Pricing
Entry-Level Pricing
HostGator
WordPress Hosting
Starting at $5.95
per month
2.5X speed, advanced security — and free migrations
- Free hosting
- Drag & drop builder
- Included domain name
Site5
hostPro+Turbo
$11.95
per month
- Unlimited cPanel Accounts
- Suitable for 100,000 Visits
- Free Migration
Free Trial
HostGator
No trial information availableSite5
No trial information availableRatings
Meets Requirements
7.7
216
7.6
13
Ease of Use
8.1
215
7.3
14
Ease of Setup
8.0
102
8.0
10
Ease of Admin
7.7
102
7.4
11
Quality of Support
7.0
213
7.4
14
Has the product been a good partner in doing business?
6.7
100
7.4
11
Product Direction (% positive)
6.1
209
5.8
14
Features by Category
Set Up
7.1
27
Not enough data
7.8
28
Not enough data
7.2
30
Not enough data
Security
7.4
30
Not enough data
7.6
28
Not enough data
6.8
28
Not enough data
7.4
27
Not enough data
Support
7.7
27
Not enough data
7.3
29
Not enough data
6.8
26
Not enough data
Customization
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Support
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Performance
8.1
18
Not enough data
8.6
17
Not enough data
8.6
18
Not enough data
7.7
18
Not enough data
7.5
18
Not enough data
Security
8.3
19
Not enough data
7.4
18
Not enough data
7.1
16
Not enough data
7.4
17
Not enough data
Free Resources
7.5
19
Not enough data
8.3
20
Not enough data
8.0
20
Not enough data
Security - Domain Registrar
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Convenience and automation - Domain Registrar
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Support and service - Domain Registrar
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Advanced management and features - Domain Registrar
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Agentic AI - Virtual Private Servers (VPS)
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Hosting Management
7.9
135
8.3
8
8.0
134
8.5
8
7.6
129
8.1
6
8.1
137
8.3
7
7.5
117
7.8
6
7.5
110
6.7
7
7.7
98
Not enough data
8.0
129
8.3
8
7.4
129
7.5
8
7.5
121
8.1
6
Customizations
8.1
8
Not enough data
8.1
7
Not enough data
7.7
8
Not enough data
8.1
8
Not enough data
Growth
8.3
8
Not enough data
8.1
8
Not enough data
8.5
8
Not enough data
7.9
8
Not enough data
8.8
8
Not enough data
Content
8.3
8
Not enough data
8.1
7
Not enough data
7.3
8
Not enough data
8.5
8
Not enough data
Support
8.9
9
Not enough data
Categories
Categories
Shared Categories
HostGator and Site5 are categorized as Virtual Private Servers (VPS) and Reseller Hosting
Unique Categories
HostGator is categorized as Domain Registrars, Shared Hosting, Dedicated Hosting, WordPress Hosting, and Website Builder
Site5 is categorized as Managed Hosting
Reviews
Reviewers' Company Size
HostGator
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Site5
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Small-Business
(50 or fewer emp.)
Mid-Market
(51-1000 emp.)
Enterprise
(> 1000 emp.)
Reviewers' Industry
Information Technology and Services
13.8%
Marketing and Advertising
13.4%
Computer Software
6.1%
Internet
3.6%
Graphic Design
2.8%
Other
60.3%
Information Technology and Services
20.0%
Marketing and Advertising
13.3%
Design
13.3%
Computer Software
13.3%
Photography
6.7%
Other
33.3%
Most Helpful Reviews
HostGator
Most Helpful Favorable Review
Christopher P.
Verified User in Internet
It is pretty stright forward setup. The configuration etc.
Most Helpful Critical Review
Robert L.
Verified User in Arts and Crafts
HostGator's tech support has always been poor. Customers cannot contact tech support directly. Even if customer support promised to "escalate" the matter, it takes days for tech support to get back to us by email, and either they've closed the case...
Site5
Most Helpful Favorable Review
Verified User in Design
I like that it is easy to use, the plans are cheap and affordable, that there is someone to actually help if needed. The sites run smooth and fast.
Most Helpful Critical Review
Verified User in Computer Software
Scripted replies that don't align with the questions on chat queues. No way to talk to anyone regardless of the severity of the problem. Chat agents are focused on scripting you answers I think until you give up... most interactions of late have gone...
Christopher P.
Verified User in Internet
It is pretty stright forward setup. The configuration etc.
Verified User in Design
I like that it is easy to use, the plans are cheap and affordable, that there is someone to actually help if needed. The sites run smooth and fast.
Robert L.
Verified User in Arts and Crafts
HostGator's tech support has always been poor. Customers cannot contact tech support directly. Even if customer support promised to "escalate" the matter, it takes days for tech support to get back to us by email, and either they've closed the case...
Verified User in Computer Software
Scripted replies that don't align with the questions on chat queues. No way to talk to anyone regardless of the severity of the problem. Chat agents are focused on scripting you answers I think until you give up... most interactions of late have gone...
Discussions
How do i report the refund scam to an authority that is capable of sanctioning them.
1 comment
MS
Aaron,
There is no scam, your refund is in process, so it's unclear what you would be reporting. Thanks.
Erinn
Customer Advocate at HostGatorRead more
What is HostGator used for?
1 comment
YG
It is used for web hosting and also provides domain hosting too.Read more
Site5 has no discussions with answers
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