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Compare HCL Commerce and SAP Commerce Cloud 
At a Glance
Market Segments
Enterprise (45.3% of reviews)
Enterprise (49.1% of reviews)
Entry-Level Pricing
No pricing available
No pricing available
HCL Commerce
Star Rating
(181)4.0 out of 5
Market Segments
Enterprise (45.3% of reviews)
Entry-Level Pricing
No pricing available
Learn more about HCL CommerceSAP Commerce Cloud
Star Rating
(252)4.3 out of 5
Market Segments
Enterprise (49.1% of reviews)
Entry-Level Pricing
No pricing available
Learn more about SAP Commerce CloudSummary
AI Generated Summary
AI-generated. Powered by real user reviews.
- Users report that HCL Commerce excels in its Order Entry features, particularly with a high rating of 8.8 for entry and 9.0 for registration, indicating a seamless process that many find user-friendly. In contrast, SAP Commerce Cloud also performs well but does not match the same level of satisfaction in these specific areas.
- Reviewers mention that SAP Commerce Cloud shines in Customer Management, with high ratings of 8.9 for order status and information access, suggesting that users appreciate the comprehensive tools available for managing customer interactions. HCL Commerce, while competent, does not reach the same heights in these metrics.
- G2 users highlight the superior Generative AI capabilities of HCL Commerce, particularly in AI text generation (8.2) compared to SAP Commerce Cloud (7.8). This indicates that HCL Commerce may offer more advanced features for businesses looking to leverage AI in their operations.
- Users on G2 report that SAP Commerce Cloud has a more robust set of Merchandising/Marketing tools, with higher ratings in storefront design tools (8.3) and product visualization (8.4). This suggests that businesses may find it easier to create visually appealing and effective marketing strategies with SAP's offerings.
- Reviewers say that HCL Commerce's Inventory Management features, such as stock levels and reserving goods, are rated highly at 8.9 and 8.8 respectively, indicating a strong performance in managing inventory. SAP Commerce Cloud, while competitive, does not quite match these specific ratings.
- Users report that SAP Commerce Cloud offers better Platform capabilities, particularly in APIs (8.6) and user management (8.5), which are crucial for businesses looking to integrate and customize their e-commerce solutions effectively. HCL Commerce, while functional, falls slightly behind in these areas.
Pricing
Entry-Level Pricing
HCL Commerce
No pricing availableSAP Commerce Cloud
No pricing availableFree Trial
HCL Commerce
No trial information availableSAP Commerce Cloud
No trial information availableRatings
Meets Requirements
8.3
124
8.8
187
Ease of Use
7.8
125
8.3
189
Ease of Setup
7.0
54
8.3
129
Ease of Admin
7.4
52
8.3
85
Quality of Support
7.8
121
8.6
181
Has the product been a good partner in doing business?
7.8
53
8.5
79
Product Direction (% positive)
8.1
119
8.9
181
Features by Category
Order Entry
Not enough data
8.8
62
Not enough data
9.0
62
Not enough data
8.8
61
Order Tracking
Not enough data
8.8
63
Not enough data
8.9
64
Not enough data
8.7
60
Inventory Management
Not enough data
8.9
63
Not enough data
8.8
59
Not enough data
8.8
60
Customer Management
Not enough data
8.9
61
Not enough data
8.9
60
Not enough data
8.6
61
Subscription Management
Not enough data
8.7
61
Not enough data
8.9
59
Not enough data
8.7
61
Not enough data
9.0
59
Agentic AI - Order Management
Not enough data
Not enough data
Not enough data
Not enough data
Headless Commerce
8.4
30
8.4
60
8.3
31
8.6
63
8.2
31
8.5
62
8.3
31
8.5
66
8.1
32
8.6
66
Generative AI
8.2
30
7.8
13
8.3
30
7.9
13
Agentic AI - E-Commerce Platforms
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Merchandising/Marketing
7.7
84
8.3
83
7.7
84
8.4
109
7.9
85
8.0
110
|
Verified
8.0
86
8.2
108
|
Verified
7.4
80
8.0
103
7.8
78
8.0
105
|
Verified
8.2
78
8.5
83
Product Catalog
8.1
81
8.3
107
8.0
85
8.4
105
|
Verified
7.9
78
8.4
107
|
Verified
7.6
73
8.4
92
|
Verified
Order Process
8.2
88
8.5
111
|
Verified
8.2
85
8.5
104
|
Verified
8.1
84
8.1
103
|
Verified
8.3
83
8.5
103
|
Verified
8.0
84
8.5
108
8.0
80
8.0
96
|
Verified
8.4
76
8.5
103
8.4
71
8.5
94
Multi-Channel Support
8.5
79
8.3
104
8.1
73
7.9
100
|
Verified
8.3
71
8.2
98
|
Verified
8.2
72
8.4
103
|
Verified
8.3
76
8.3
97
|
Verified
8.1
71
8.1
74
8.2
71
8.6
103
|
Verified
Platform
8.0
79
8.5
101
|
Verified
7.9
81
8.4
105
|
Verified
8.0
77
8.2
104
|
Verified
8.1
80
8.5
108
|
Verified
7.9
80
8.3
101
8.3
81
8.7
103
|
Verified
8.2
76
8.5
99
|
Verified
8.4
83
8.6
105
|
Verified
8.1
77
8.2
102
|
Verified
8.0
78
8.7
97
|
Verified
8.2
82
8.3
103
|
Verified
8.3
86
8.5
103
|
Verified
Agentic AI - Accounting & Finance
Not enough data
Not enough data
Reporting
Not enough data
8.9
35
Not enough data
8.7
35
Omnichannel Features
Not enough data
8.8
35
Not enough data
8.9
29
Not enough data
8.9
33
Not enough data
8.9
30
Not enough data
8.5
31
Not enough data
8.6
34
Not enough data
8.6
33
Categories
Categories
Shared Categories
HCL Commerce and SAP Commerce Cloud are categorized as E-Commerce Platforms
Unique Categories
HCL Commerce has no unique categories
SAP Commerce Cloud is categorized as Order Management and Omnichannel Commerce
Reviews
Reviewers' Company Size
HCL Commerce
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
SAP Commerce Cloud
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Small-Business
(50 or fewer emp.)
Mid-Market
(51-1000 emp.)
Enterprise
(> 1000 emp.)
Reviewers' Industry
Retail
20.8%
Information Technology and Services
10.4%
Apparel & Fashion
8.3%
Computer Software
6.9%
Management Consulting
3.5%
Other
50.0%
Information Technology and Services
17.6%
Computer Software
8.8%
Retail
6.5%
Marketing and Advertising
4.6%
Apparel & Fashion
4.2%
Other
58.3%
Most Helpful Reviews
HCL Commerce
Most Helpful Favorable Review
Verified User in Information Technology and Services
Very minimum time and effort to bring up a brand new site, which is scalable and powerful to support high transaction volumes.
Most Helpful Critical Review
Brian B.
Verified User in Apparel & Fashion
1.) The lack of intuitive behaviors that seem logical to multiple users, which aren't available. For e.g. In some sections there is "Drag & Drop" functionality, but in other sections where that functionality would make sense, that feature is...
SAP Commerce Cloud
Most Helpful Favorable Review
Verified User in Marketing and Advertising
I think from a business stand-point, its a great product for managing large amounts of inventory efficiently. The templating and hierarchy of the box pages is pretty straight forward. Also the flow seems to be on point for an e-commerce site.
Most Helpful Critical Review
Arvind T.
Verified User in Information Technology and Services
Measuring configuration vs. customization is not a trivial problem to solve. Most system integrators are not dialed into the roadmap of latest features. May be prohibitive to some medium size enterprises Accelerators are not fully baked and ready to use...
Verified User in Information Technology and Services
Very minimum time and effort to bring up a brand new site, which is scalable and powerful to support high transaction volumes.
Verified User in Marketing and Advertising
I think from a business stand-point, its a great product for managing large amounts of inventory efficiently. The templating and hierarchy of the box pages is pretty straight forward. Also the flow seems to be on point for an e-commerce site.
Brian B.
Verified User in Apparel & Fashion
1.) The lack of intuitive behaviors that seem logical to multiple users, which aren't available. For e.g. In some sections there is "Drag & Drop" functionality, but in other sections where that functionality would make sense, that feature is...
Arvind T.
Verified User in Information Technology and Services
Measuring configuration vs. customization is not a trivial problem to solve. Most system integrators are not dialed into the roadmap of latest features. May be prohibitive to some medium size enterprises Accelerators are not fully baked and ready to use...
Alternatives
Discussions
How can it be useful for more people?
1 comment
MJ
I'm not sure what you asking for but the system have a lot of built in roles with different access and responsibilities. It's even possible to use workflow...Read more
HCL Commerce's Service and productivity.
1 comment
NN
The endeavour level Online business stage HCL Trade gives various administrations and highlights to help organizations in making and dealing with their...Read more
HCL Commerce has no more discussions with answers
What is SAP Commerce Cloud?
2 comments
AK
SAP Commerce Cloud is SAP 's another mind blowing application or version which helps the e commerce business to run there accounting activities effectively...Read more
What is SAP Commerce Cloud used for?
1 comment
FM
SAP Commerce Cloud connects the online marketplace to a dedicated eCommerce website. Here’s how:
Online Marketplace:
An online marketplace is a...Read more
SAP Commerce Cloud has no more discussions with answers
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