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Compare HaloITSM and HaloPSA 
At a Glance
Market Segments
Mid-Market (62.5% of reviews)
Small-Business (90.9% of reviews)
Entry-Level Pricing
Starting at $49.00 Per Month
Free Trial
HaloITSM
Star Rating
(17)4.8 out of 5
Market Segments
Mid-Market (62.5% of reviews)
Entry-Level Pricing
Starting at $49.00 Per Month
Learn more about HaloITSMHaloPSA
Star Rating
(33)4.8 out of 5
Market Segments
Small-Business (90.9% of reviews)
Entry-Level Pricing
Free Trial
Learn more about HaloPSAFeatured Products
Sponsored
Ravetree
(27)
Professional Services Automation
Visit Website
HaloITSM vs HaloPSA
When assessing the two solutions, reviewers found HaloITSM easier to use, set up, and administer. Reviewers also preferred doing business with HaloITSM overall.
- Reviewers felt that HaloITSM meets the needs of their business better than HaloPSA.
- When comparing quality of ongoing product support, reviewers felt that HaloITSM is the preferred option.
- When assessing product direction, HaloITSM and HaloPSA received similar ratings from our reviewers.
Pricing
Entry-Level Pricing
HaloITSM
All-inclusive ITSM software
Starting at $49.00
Per Month
Simple, transparent pricing.
No tiered-plans or locked-away features, just all-inclusive ITSM.
- Incident Management
- Knowledge Base
- Self-Service Portal
HaloPSA
All-inclusive PSA software
Free Trial
Simple, transparent pricing.
No tiered-plans or locked-away features, just all-inclusive PSA software.
- PSA Automation
- Integrated PSA Platform
- CRM
Free Trial
HaloITSM
Free Trial is available
HaloPSA
Free Trial is available
Ratings
Meets Requirements
9.3
12
9.1
29
Ease of Use
9.9
12
8.4
30
Ease of Setup
9.0
12
7.6
26
Ease of Admin
9.0
12
8.2
25
Quality of Support
9.7
12
9.5
28
Has the product been a good partner in doing business?
9.9
12
9.2
24
Product Direction (% positive)
10.0
12
10.0
28
Features by Category
Administration
9.7
5
Not enough data
7.9
7
Not enough data
7.2
10
Not enough data
Service Desk
9.7
11
Not enough data
9.3
10
Not enough data
8.3
5
Not enough data
Management
8.2
11
Not enough data
9.2
11
Not enough data
8.7
5
Not enough data
7.4
7
Not enough data
Not enough data
Not enough data
Functionality
10.0
11
Not enough data
9.0
5
Not enough data
Not enough data
Not enough data
8.6
7
Not enough data
Agentic AI - IT Service Management (ITSM) Tools
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Monitoring
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Management Tools
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Generative AI
Not enough data
Not enough data
Not enough data
Not enough data
Agentic AI - Incident Management
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Customer Management
Not enough data
9.0
12
Not enough data
8.0
11
Not enough data
7.0
9
Not enough data
9.0
12
Project Management
Not enough data
7.6
11
Not enough data
7.3
11
Not enough data
7.1
11
Not enough data
7.9
11
Accounting
Not enough data
7.6
9
Not enough data
7.3
11
Not enough data
6.5
10
Not enough data
6.2
10
Not enough data
7.2
10
Portfolio Management
Not enough data
7.6
9
Not enough data
7.6
9
Not enough data
8.0
9
Not enough data
6.9
9
Analytics
Not enough data
8.1
9
Not enough data
7.8
13
Not enough data
8.5
10
Administration
Not enough data
8.3
12
Not enough data
9.0
12
Not enough data
8.8
12
Platform
Not enough data
9.0
10
Not enough data
8.2
10
Not enough data
8.6
13
Not enough data
6.2
10
Not enough data
4.4
8
Generative AI
Not enough data
Not enough data
Not enough data
Not enough data
Artificial Intelligence - Professional Services Automation
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Agentic AI - Professional Services Automation
Not enough data
Not enough data
Not enough data
Not enough data
Categories
Categories
Shared Categories
HaloITSM and HaloPSA share no categories
Unique Categories
HaloITSM is categorized as IT Service Management (ITSM) Tools and Incident Management
HaloPSA is categorized as Professional Services Automation
Reviews
Reviewers' Company Size
HaloITSM
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
HaloPSA
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Small-Business
(50 or fewer emp.)
Mid-Market
(51-1000 emp.)
Enterprise
(> 1000 emp.)
Reviewers' Industry
Retail
18.8%
Wholesale
12.5%
Hospital & Health Care
12.5%
Utilities
6.3%
Renewables & Environment
6.3%
Other
43.8%
Information Technology and Services
60.6%
Computer & Network Security
30.3%
Telecommunications
3.0%
Primary/Secondary Education
3.0%
Computer Software
3.0%
Other
0.0%
Most Helpful Reviews
HaloITSM
Most Helpful Favorable Review
Saby (he/him) R.
Verified User
Ease of implementation and completness of features, extrem value compared to what is out there.
Most Helpful Critical Review
HaloPSA
Most Helpful Favorable Review
Rich J.
Verified User in Information Technology and Services
Control of the system, flexibility, constantly evolving with the times, support is good, documentation updated regularly, fantastic community.
Most Helpful Critical Review
Saby (he/him) R.
Verified User
Ease of implementation and completness of features, extrem value compared to what is out there.
Rich J.
Verified User in Information Technology and Services
Control of the system, flexibility, constantly evolving with the times, support is good, documentation updated regularly, fantastic community.
Alternatives
Discussions
HaloITSM has no discussions with answers
HaloPSA has no discussions with answers
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