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Compare GoTo Connect and Nextiva 
At a Glance
Market Segments
Small-Business (70.9% of reviews)
Small-Business (77.8% of reviews)
Entry-Level Pricing
Starting at $27.00 1 User, Per month
Starting at $20.00 1 User Per Month
GoTo Connect
Star Rating
(1,342)4.4 out of 5
Market Segments
Small-Business (70.9% of reviews)
Entry-Level Pricing
Starting at $27.00 1 User, Per month
Browse all 2 pricing plansNextiva
Star Rating
(3,332)4.5 out of 5
Market Segments
Small-Business (77.8% of reviews)
Entry-Level Pricing
Starting at $20.00 1 User Per Month
Browse all 7 pricing plansSummary
AI Generated Summary
AI-generated. Powered by real user reviews.
- Users report that GoTo Connect excels in its Virtual PBX feature, scoring a remarkable 9.6, which reviewers mention provides seamless call management and flexibility for small businesses. In contrast, Nextiva's Virtual PBX scores only 8.0, indicating it may not offer the same level of functionality.
- Reviewers mention that Nextiva shines in its Voice capabilities, achieving a score of 9.3, which users say enhances call clarity and reliability. GoTo Connect, while still strong at 8.8, does not match the same level of performance in this area.
- Users on G2 highlight the ease of use of GoTo Connect, scoring 9.0, with many reviewers stating that the interface is intuitive and user-friendly. Nextiva, with a score of 8.7, is also user-friendly but does not quite reach the same level of simplicity as GoTo Connect.
- Reviewers mention that Nextiva's Quality of Support is rated at 9.0, with users praising their responsive customer service. GoTo Connect, while also strong at 8.9, may not provide the same level of support responsiveness as reported by Nextiva users.
- Users report that GoTo Connect's Automated Attendants feature scores highly at 9.1, with many reviewers appreciating its customization options. Nextiva's Automated Attendants, scoring 8.6, may not offer the same level of flexibility and user satisfaction.
- G2 users highlight that Nextiva's Integrations score significantly higher at 8.7 compared to GoTo Connect's 6.8, with reviewers mentioning that Nextiva seamlessly connects with various third-party applications, enhancing overall productivity.
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Pricing
Entry-Level Pricing
GoTo Connect
Basic
Starting at $27.00
1 User, Per month
A simple business phone system with chat and video conferencing built right in
- Up to 20 users
- Local or toll-free number options
- Video meetings up to 4 participants
Nextiva
Digital
Starting at $20.00
1 User Per Month
For startups!
Omnichannel digital customer sales & service to connect and engage with customers on the channels they prefer and track social engagement and customer reviews.
- Website live chat
- Messaging apps
- Social Media channels
Free Trial
GoTo Connect
No trial information availableNextiva
No trial information availableRatings
Meets Requirements
9.0
1,092
9.0
2,689
Ease of Use
9.0
1,102
8.7
2,722
Ease of Setup
8.6
758
8.4
2,011
Ease of Admin
8.9
747
8.6
1,935
Quality of Support
8.8
1,066
9.0
2,674
Has the product been a good partner in doing business?
9.1
740
8.8
1,915
Product Direction (% positive)
8.4
1,056
8.3
2,577
Features by Category
Dialing Options
9.1
9
Not enough data
8.9
9
Not enough data
8.9
9
Not enough data
Agent Tools
7.2
9
Not enough data
7.6
9
Not enough data
7.2
9
Not enough data
7.6
9
Not enough data
Automation
6.9
8
Not enough data
7.6
9
Not enough data
7.6
9
Not enough data
7.4
7
Not enough data
7.1
8
Not enough data
Agentic AI - Auto Dialer
Not enough data
Not enough data
Not enough data
Not enough data
Documents
7.9
41
Not enough data
7.3
41
Not enough data
8.3
43
Not enough data
Agentic AI - Online Fax
Not enough data
Not enough data
Not enough data
Not enough data
Sending
9.0
47
Not enough data
8.9
44
Not enough data
8.2
44
Not enough data
8.6
45
Not enough data
8.5
43
Not enough data
8.6
44
Not enough data
Channels
7.5
23
Not enough data
7.0
23
Not enough data
6.1
22
Not enough data
Design
7.7
23
Not enough data
6.1
19
Not enough data
6.6
20
Not enough data
7.3
22
Not enough data
7.1
22
Not enough data
Generative AI
4.3
14
Not enough data
5.0
14
Not enough data
Channels
8.7
14
9.4
173
6.1
11
7.9
160
7.1
13
7.6
159
7.5
12
8.2
163
7.0
11
8.1
155
Generative AI
7.2
9
7.4
72
Functions
8.5
16
8.7
159
8.5
14
8.6
159
8.6
14
8.7
160
6.8
12
8.0
159
6.9
12
8.1
157
7.8
12
8.4
160
6.8
12
8.4
158
6.9
12
8.3
152
Agentic AI - Contact Center
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Administrative
6.8
10
8.2
155
8.6
17
9.0
160
7.8
16
8.9
159
8.3
12
8.3
152
7.5
12
8.2
148
Platform
Not enough data
8.1
457
Not enough data
8.6
656
Not enough data
8.6
575
Not enough data
8.9
683
Not enough data
8.7
596
Not enough data
8.3
492
Not enough data
8.6
594
Generative AI
Not enough data
7.7
285
Workforce Management
Not enough data
8.7
597
Not enough data
8.7
557
Call Center Infrastructure (CCI)
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Administrative
Not enough data
8.6
583
Not enough data
8.7
614
Basic Communication - Cloud PBX
Not enough data
9.3
26
Not enough data
9.0
27
Not enough data
9.3
26
Not enough data
8.5
24
Not enough data
8.7
25
Not enough data
9.0
26
Advanced Features - Cloud PBX
Not enough data
9.1
25
Not enough data
9.2
26
Not enough data
9.0
26
Not enough data
9.1
25
Platform Basics - VoIP Providers
8.4
20
8.8
13
8.7
21
9.0
13
8.0
22
8.3
13
6.1
21
8.3
13
9.4
20
8.1
13
7.5
21
7.4
13
Basic Communication
9.1
870
|
Verified
9.2
1570
|
Verified
8.0
367
|
Verified
7.9
846
|
Verified
7.8
419
|
Verified
8.2
987
|
Verified
7.9
358
|
Verified
7.7
784
8.7
622
|
Verified
8.6
1096
|
Verified
9.2
706
|
Verified
9.2
1282
|
Verified
Agentic AI - VoIP Providers
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Access
8.2
453
|
Verified
8.0
855
8.2
476
8.1
848
8.4
481
|
Verified
8.5
980
|
Verified
Advanced Features
8.6
703
|
Verified
8.3
1116
|
Verified
9.0
661
|
Verified
8.6
1178
|
Verified
9.1
751
|
Verified
9.1
1416
Voice Recognition - AI Voice Assistants
Not enough data
Not enough data
Speech Synthesis - AI Voice Assistants
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Security and privacy - AI Voice Assistants
Not enough data
Not enough data
Compatibility - AI Voice Assistants
Not enough data
Not enough data
Agentic AI - UCaaS Platforms
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Extensions
Feature Not Available
8.4
141
|
Verified
9.1
104
|
Verified
9.1
149
|
Verified
Feature Not Available
8.8
139
|
Verified
Features
Feature Not Available
9.1
165
|
Verified
Feature Not Available
8.6
140
8.4
85
|
Verified
8.2
131
|
Verified
9.1
112
|
Verified
8.9
146
|
Verified
9.0
99
|
Verified
8.4
136
|
Verified
Feature Not Available
Feature Not Available
Categories
Categories
Shared Categories
GoTo Connect and Nextiva are categorized as UCaaS Platforms, VoIP Providers, and Contact Center
Unique Categories
Nextiva is categorized as AI Voice Assistants, Call Center Infrastructure (CCI), and Cloud PBX Platforms
Reviews
Reviewers' Company Size
GoTo Connect
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Nextiva
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Small-Business
(50 or fewer emp.)
Mid-Market
(51-1000 emp.)
Enterprise
(> 1000 emp.)
Reviewers' Industry
Information Technology and Services
8.7%
Insurance
5.3%
Financial Services
5.3%
Hospital & Health Care
5.2%
Computer Software
4.4%
Other
71.1%
Hospital & Health Care
5.9%
Insurance
5.8%
Construction
5.3%
Financial Services
4.6%
Real Estate
4.1%
Other
74.2%
Most Helpful Reviews
GoTo Connect
Most Helpful Favorable Review
Ayyana B.
Verified User in Health, Wellness and Fitness
Our company has been a JIVE customer for just over a month now. We sought out there services after a bad experience with a competitor. working with JIVE has been a breadth of fresh air! The teem is polite, professional and timely. Whenever I've reached out...
Most Helpful Critical Review
Verified User in Information Technology and Services
I feel that I was misled by the sales person. I called to add a second phone and was given a very good price for the phone but was not informed that adding a second phone would double my monthly charges. I have one phone number and 1 user. Had I been...
Nextiva
Most Helpful Favorable Review
Verified User in Automotive
We’re plugging our gaps, removing inefficiencies and growing considerably as a result. There have been so many benefits but ultimately it’s been about maximizing what we have and we’re now best equip to do this with everything we have coming out of NextOS....
Most Helpful Critical Review
Windy D.
Verified User in Public Relations and Communications
This service is glitchy and frustrating at EVERY turn. From the transfer of our numbers from our previous provider to the day-to-day functionality of the mobile app. There has hardly been a single week that has gone by where something has not gone wrong....
Ayyana B.
Verified User in Health, Wellness and Fitness
Our company has been a JIVE customer for just over a month now. We sought out there services after a bad experience with a competitor. working with JIVE has been a breadth of fresh air! The teem is polite, professional and timely. Whenever I've reached out...
Verified User in Automotive
We’re plugging our gaps, removing inefficiencies and growing considerably as a result. There have been so many benefits but ultimately it’s been about maximizing what we have and we’re now best equip to do this with everything we have coming out of NextOS....
Verified User in Information Technology and Services
I feel that I was misled by the sales person. I called to add a second phone and was given a very good price for the phone but was not informed that adding a second phone would double my monthly charges. I have one phone number and 1 user. Had I been...
Windy D.
Verified User in Public Relations and Communications
This service is glitchy and frustrating at EVERY turn. From the transfer of our numbers from our previous provider to the day-to-day functionality of the mobile app. There has hardly been a single week that has gone by where something has not gone wrong....
Discussions
Can I Port My Existing Number?
2 comments
ME
Yes. You can port your number.Read more
The Call prompter
2 comments
CB
I recommend reaching out to their tech support team. They are amazing and will help you to quickly resolve this issue with the prompter.Read more
Nextiva is a company that provides cloud-based communication services, including VoIP phone systems, business communication tools, and customer relationship management (CRM) solutions. They offer services that help businesses manage their communication needs, improve customer interactions, and streamline operations.
3 comments
SC
The text appears to be in English and does not require translation. It refers to "Phone Systems for business," which suggests a topic related to...Read more
What is VoIP feature?
3 comments
JB
Voice over Internet Protocol or VoIP is basically phone service using internet connection instead of a regular phone line connectionRead more
If we need more lines in the future as our business grows, do we have to purchase new phones as well?
2 comments
RW
Julianne, the answer depends on your current phones and service package with Nextiva. We have multiple numbers configured to ring one or more phones as well...Read more
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