Introducing G2.ai, the future of software buying.Try now
Compare Freshservice and HaloITSM 
At a Glance
Market Segments
Mid-Market (62.4% of reviews)
Mid-Market (62.5% of reviews)
Entry-Level Pricing
$19.00
Starting at $49.00 Per Month
Freshservice
Star Rating
(1,290)4.6 out of 5
Market Segments
Mid-Market (62.4% of reviews)
Entry-Level Pricing
$19.00
Free Trial is available
Browse all 3 pricing plansHaloITSM
Star Rating
(17)4.8 out of 5
Market Segments
Mid-Market (62.5% of reviews)
Entry-Level Pricing
Starting at $49.00 Per Month
Learn more about HaloITSMSummary
AI Generated Summary
AI-generated. Powered by real user reviews.
- Users report that Freshservice excels in its ticketing system with a score of 9.5, while HaloITSM achieves a perfect score of 10.0, indicating that HaloITSM may offer more robust features for managing tickets effectively.
- Reviewers mention that Freshservice's automation features are rated at 8.8, which is slightly higher than HaloITSM's score of 8.6. This suggests that Freshservice may provide more efficient automation capabilities for routine tasks.
- G2 users highlight that Freshservice's change management feature scores 8.6, whereas HaloITSM shines with a score of 9.7, indicating that users find HaloITSM's change management tools to be more effective and user-friendly.
- Users on G2 report that Freshservice's asset management is rated at 8.5, while HaloITSM falls behind with a score of 7.4. This suggests that Freshservice may offer better tools for tracking and managing IT assets.
- Reviewers say that Freshservice provides a solid self-service experience with a knowledge base score of 8.6, but HaloITSM's community forums score lower at 7.3, indicating that users may find Freshservice's self-service options more comprehensive.
- Users say that Freshservice's reporting capabilities are rated at 8.5, while HaloITSM's reporting is slightly lower at 8.2. This indicates that Freshservice may offer more insightful reporting tools for analyzing service desk performance.
Featured Products
Sponsored
Product Fruits
(145)
Customer Self-Service
Visit Website
Sponsored
Helpjuice
(308)
Customer Self-Service
Visit Website
Sponsored
Crescendo.ai
Customer Self-Service
Visit Website
Pricing
Entry-Level Pricing
Freshservice
STARTER
$19.00
For getting started
- Incident Management
- Knowledge Base
- Self Service Portal
HaloITSM
All-inclusive ITSM software
Starting at $49.00
Per Month
Simple, transparent pricing.
No tiered-plans or locked-away features, just all-inclusive ITSM.
- Incident Management
- Knowledge Base
- Self-Service Portal
Free Trial
Freshservice
Free Trial is available
HaloITSM
Free Trial is available
Ratings
Meets Requirements
8.9
1,156
9.3
12
Ease of Use
9.2
1,155
9.9
12
Ease of Setup
8.8
939
9.0
12
Ease of Admin
9.0
954
9.0
12
Quality of Support
9.0
1,117
9.7
12
Has the product been a good partner in doing business?
9.1
930
9.9
12
Product Direction (% positive)
9.5
1,143
10.0
12
Features by Category
Administration
8.6
308
|
Verified
9.7
5
8.4
334
|
Verified
7.9
7
8.3
361
|
Verified
7.2
10
Service Desk
9.4
390
|
Verified
9.7
11
9.1
365
|
Verified
9.3
10
8.8
357
|
Verified
8.3
5
Management
8.5
300
|
Verified
8.2
11
8.9
307
|
Verified
9.2
11
8.8
272
|
Verified
8.7
5
8.5
274
|
Verified
7.4
7
8.2
219
|
Verified
Not enough data
Functionality
9.4
321
|
Verified
10.0
11
8.8
259
|
Verified
9.0
5
8.8
256
|
Verified
Not enough data
8.8
290
|
Verified
8.6
7
Agentic AI - IT Service Management (ITSM) Tools
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Monitoring
8.3
260
|
Verified
Not enough data
8.6
296
|
Verified
Not enough data
8.8
313
|
Verified
Not enough data
6.4
18
Not enough data
Management Tools
9.1
334
|
Verified
Not enough data
8.9
324
Not enough data
8.5
288
|
Verified
Not enough data
Generative AI
7.9
129
Not enough data
7.9
129
Not enough data
Agentic AI - Incident Management
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Generative AI
7.3
70
Not enough data
Self-Service Experience
8.4
131
Not enough data
8.7
127
Not enough data
7.2
107
Not enough data
7.6
109
Not enough data
8.2
128
Not enough data
Self-Service Platform
8.5
129
Not enough data
8.7
133
Not enough data
7.2
102
Not enough data
8.1
124
Not enough data
Agentic AI - Customer Self-Service
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Generative AI
7.8
65
Not enough data
Agentic AI - IT Alerting
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Incident Management
9.1
727
Not enough data
8.9
730
Not enough data
9.0
783
Not enough data
8.6
719
Not enough data
8.6
684
Not enough data
Reporting
8.6
765
Not enough data
8.2
629
Not enough data
8.2
607
Not enough data
Access & Usability
8.4
693
Not enough data
8.9
716
Not enough data
8.5
541
Not enough data
8.7
553
Not enough data
Agentic AI - Service Desk
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Analysis
7.6
174
Not enough data
Platform
8.3
230
Not enough data
8.2
213
Not enough data
8.7
256
Not enough data
8.4
284
Not enough data
8.7
316
Not enough data
Security
7.8
179
Not enough data
7.1
108
Not enough data
7.5
167
Not enough data
8.9
284
Not enough data
8.8
287
Not enough data
Agentic AI - Enterprise IT Management
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Categories
Categories
Shared Categories
Freshservice and HaloITSM are categorized as IT Service Management (ITSM) Tools and Incident Management
Unique Categories
Freshservice is categorized as IT Alerting, Enterprise IT Management, Service Desk, and Customer Self-Service
HaloITSM has no unique categories
Reviews
Reviewers' Company Size
Freshservice
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
HaloITSM
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Small-Business
(50 or fewer emp.)
Mid-Market
(51-1000 emp.)
Enterprise
(> 1000 emp.)
Reviewers' Industry
Information Technology and Services
19.9%
Computer Software
5.4%
Construction
4.5%
Education Management
3.5%
Financial Services
3.5%
Other
63.2%
Retail
18.8%
Wholesale
12.5%
Hospital & Health Care
12.5%
Utilities
6.3%
Renewables & Environment
6.3%
Other
43.8%
Most Helpful Reviews
Freshservice
Most Helpful Favorable Review
Rajaraman S.
Verified User in Computer Software
Chargebee chose Freshservice as its ITSM solution to help organize its processes and streamline its change, release, and incident management. Freshservice’s simple and efficient user interface, AWS integration, elegant UI to track incident management and...
Most Helpful Critical Review
Michael S.
Verified User in Furniture
Their internal Helpdesk customer service is abysmal for a company specializing in Helpdesk software. You send them an issue with screen shots and all the details. Their responses have nothing to do with the issue at hand, and you will need to reiterate the...
HaloITSM
Most Helpful Favorable Review
Saby (he/him) R.
Verified User
Ease of implementation and completness of features, extrem value compared to what is out there.
Most Helpful Critical Review
Rajaraman S.
Verified User in Computer Software
Chargebee chose Freshservice as its ITSM solution to help organize its processes and streamline its change, release, and incident management. Freshservice’s simple and efficient user interface, AWS integration, elegant UI to track incident management and...
Saby (he/him) R.
Verified User
Ease of implementation and completness of features, extrem value compared to what is out there.
Michael S.
Verified User in Furniture
Their internal Helpdesk customer service is abysmal for a company specializing in Helpdesk software. You send them an issue with screen shots and all the details. Their responses have nothing to do with the issue at hand, and you will need to reiterate the...
Alternatives
Discussions
How has your experience been with Freshservice support?
12 comments
DM
I have interacted with them a number of times. Often they respond within the hour. They are always helpful and available to get onto zoom sessions to explain...Read more
Whats the best way to populate our inventory?
3 comments
PB
Deploying the Freshservice Discovery Agent via GPO did the trick for...Read more
Can we have access to our database to do some development
2 comments
Official Response from Freshservice
You can utilize API calls to gather the data and transfer them to Power BI.Read more
HaloITSM has no discussions with answers
Hunting for software insights?
With over 3 million reviews, we can provide the specific details that help you make an informed software buying decision for your business. Finding the right product is important, let us help.
