Compare FireHydrant and incident.io 
- Users report that FireHydrant excels in its Quality of Support, scoring 9.2, while incident.io shines even brighter with a score of 9.8, indicating that users find incident.io's support team to be exceptionally responsive and helpful.
- Reviewers mention that incident.io offers superior Ease of Use with a score of 9.5 compared to FireHydrant's 8.7, suggesting that users find incident.io's interface more intuitive and user-friendly, which can significantly enhance productivity.
- G2 users highlight that incident.io provides more timely alerts, scoring 9.4 against FireHydrant's 8.6, which is crucial for teams needing immediate notifications during incidents to respond effectively.
- Users on G2 report that FireHydrant's Ticket Assignment feature is effective, scoring 8.6, but incident.io's slightly higher score of 8.9 indicates a more streamlined process for managing and assigning tickets, which can improve team collaboration.
- Reviewers say that both products offer AI Text Summarization features, but FireHydrant's score of 8.5 matches incident.io's, suggesting that users find both tools equally effective in summarizing incident reports, which can save time during post-incident reviews.
- Users report that FireHydrant's Lifecycle Visualization feature scores lower at 8.3 compared to incident.io's 9.3, indicating that incident.io provides a more comprehensive view of incident management processes, which can aid in better understanding and improving workflows.
- 30 day free trial
- On-call and alerting
- Slack native incident reponse
- Beautiful status page
We're in need of an incident status page (not sure if this will be internal/external, but our current communication is mostly via slack) Initially, we thought about uptime as using API calls to test specific flows in our system. Firehydrant makes sense b/c...
FireHydrant has many different actions and (Slack) commands supported, but it is difficult to understand which ones are relevant to me as a triage engineer, especially since I am typically on call once every three months. One improvement would be to default...
Incident.io is extremely helpful when dealing with Incidents, it helps to follow a clear and intuitive process. It allows bringing a structure into the incident investigation, but what is especially valuable, it enables great functionality to track mortem...
I believe that having more customization options in their features would be a great add-on, some options feel a bit restricted.
We're in need of an incident status page (not sure if this will be internal/external, but our current communication is mostly via slack) Initially, we thought about uptime as using API calls to test specific flows in our system. Firehydrant makes sense b/c...
Incident.io is extremely helpful when dealing with Incidents, it helps to follow a clear and intuitive process. It allows bringing a structure into the incident investigation, but what is especially valuable, it enables great functionality to track mortem...
FireHydrant has many different actions and (Slack) commands supported, but it is difficult to understand which ones are relevant to me as a triage engineer, especially since I am typically on call once every three months. One improvement would be to default...
I believe that having more customization options in their features would be a great add-on, some options feel a bit restricted.
