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At a Glance
Fathom
Fathom
Star Rating
(5,478)5.0 out of 5
Market Segments
Small-Business (79.6% of reviews)
Information
Entry-Level Pricing
Free
Free Trial is available
Browse all 3 pricing plans
Otter.ai
Otter.ai
Star Rating
(302)4.3 out of 5
Market Segments
Small-Business (74.4% of reviews)
Information
Entry-Level Pricing
$240.00 1 User Per Year
Browse all 6 pricing plans
AI Generated Summary
AI-generated. Powered by real user reviews.
  • Users report that Fathom excels in Automated Note-Taking with a score of 9.7, making it a preferred choice for those who need efficient meeting summaries, while Otter.ai's score of 8.9 indicates it may not be as robust in this area.
  • Reviewers mention that Fathom's Call Recording feature is highly rated at 9.8, providing excellent clarity and reliability, whereas Otter.ai, with a score of 9.1, is still effective but may not match the quality of Fathom's offering.
  • G2 users highlight Fathom's superior Voice Recognition capabilities, scoring 9.2, which enhances user experience during meetings, compared to Otter.ai's score of 8.2, suggesting it may struggle with accuracy in certain scenarios.
  • Users on G2 report that Fathom's Speaker Identification feature, rated at 9.0, is particularly useful for distinguishing between multiple speakers, while Otter.ai's score of 7.6 indicates it may not perform as well in this aspect.
  • Reviewers mention that Fathom's Data Security features are rated at 9.2, providing peace of mind for users concerned about sensitive information, whereas Otter.ai's score of 7.8 suggests it may not offer the same level of security assurance.
  • Users say that Fathom's Integrates With Existing Applications feature, scoring 9.3, allows for seamless workflow integration, while Otter.ai's score of 7.9 indicates it may have limitations in this area, potentially affecting user productivity.
Featured Products
Pricing
Entry-Level Pricing
Fathom
Forever Free
Free
Browse all 3 pricing plans
Otter.ai
Otter Business
$240.00
1 User Per Year
Browse all 6 pricing plans
Free Trial
Fathom
Free Trial is available
Otter.ai
Free Trial is available
Ratings
Meets Requirements
9.6
5,047
8.6
247
Ease of Use
9.7
5,161
9.0
250
Ease of Setup
9.7
3,832
9.0
149
Ease of Admin
9.6
1,596
8.5
58
Quality of Support
9.7
3,856
8.4
159
Has the product been a good partner in doing business?
9.7
1,545
8.3
53
Product Direction (% positive)
9.8
5,074
8.7
237
Features by Category
9.2
704
7.2
66
Lead Facilitation
Feature Not Available
Feature Not Available
Feature Not Available
5.9
61
Feature Not Available
Feature Not Available
Feature Not Available
Feature Not Available
Organization
Feature Not Available
Feature Not Available
9.2
612
8.3
61
8.9
607
Feature Not Available
Performance Analysis
Feature Not Available
6.5
62
Feature Not Available
6.7
61
Sales Analysis
Feature Not Available
5.9
59
Feature Not Available
Feature Not Available
Generative AI
Feature Not Available
8.0
56
9.5
573
8.5
55
Agentic AI - AI Sales Assistant
10.0
6
Not enough data
9.7
6
Not enough data
9.7
6
Not enough data
9.2
6
Not enough data
9.4
6
Not enough data
8.3
6
Not enough data
8.1
6
Not enough data
Business Instant MessagingHide 15 FeaturesShow 15 Features
Not enough data
8.4
7
Business Instant Messaging
Not enough data
7.7
5
Not enough data
8.3
6
Not enough data
8.6
6
Business Instant Messaging
Not enough data
Feature Not Available
Not enough data
Feature Not Available
Business Instant Messaging
Not enough data
8.1
6
Not enough data
8.6
7
Not enough data
8.1
6
Generative AI - Business Instant Messaging
Not enough data
Not enough data
AI - Business Instant Messaging
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Agentic AI - Business Instant Messaging
Not enough data
Not enough data
Not enough data
Not enough data
Conversation IntelligenceHide 15 FeaturesShow 15 Features
9.4
1,497
8.6
61
Call Analytics
9.7
1469
8.9
61
9.1
1264
8.3
60
9.3
1327
8.7
58
Feature Not Available
Feature Not Available
Agent Performance Management
Feature Not Available
7.8
46
9.2
1367
8.8
54
9.3
1358
8.7
53
Generative AI
9.5
1045
8.7
52
Agentic AI - Conversation Intelligence
8.7
14
Not enough data
9.2
14
Not enough data
8.8
14
Not enough data
8.8
13
Not enough data
8.7
13
Not enough data
8.8
12
Not enough data
9.0
13
Not enough data
8.9
406
Not enough data
Customization
Feature Not Available
Not enough data
Feature Not Available
Not enough data
Feature Not Available
Not enough data
8.9
380
Not enough data
Organization
Feature Not Available
Not enough data
Feature Not Available
Not enough data
8.5
377
Not enough data
8.8
378
Not enough data
Feature Not Available
Not enough data
8.9
375
Not enough data
Agentic AI - Video CMS
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
9.1
2,422
7.9
132
Voice
9.0
2192
8.5
118
9.0
2384
8.0
127
Transcription
9.1
2352
7.5
124
9.4
2216
8.5
112
Feature Not Available
7.8
96
Feature Not Available
7.7
96
Editing
9.2
2040
8.0
110
Feature Not Available
7.5
106
Feature Not Available
7.8
112
Feature Not Available
Feature Not Available
Integration
9.1
1900
7.8
97
Feature Not Available
Feature Not Available
Feature Not Available
8.2
110
Feature Not Available
7.7
93
9.2
2132
8.0
105
Agentic AI - Transcription
9.4
8
Not enough data
9.6
8
Not enough data
9.2
8
Not enough data
9.5
2,887
8.2
81
Meeting Prep - AI Meeting Assistants
Feature Not Available
Feature Not Available
Feature Not Available
Feature Not Available
Feature Not Available
Feature Not Available
Meeting Automation - AI Meeting Assistants
9.7
2868
8.8
81
9.3
2848
7.9
81
9.4
2845
8.4
80
Meeting Insights - AI Meeting Assistants
Feature Not Available
7.8
78
Feature Not Available
7.4
78
9.6
2851
8.6
81
Accessibility - AI Meeting Assistants
Feature Not Available
Feature Not Available
Feature Not Available
8.5
81
Feature Not Available
Feature Not Available
Agentic AI - AI Meeting Assistants
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Deployment & Integration - Voice Recognition
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Performance Optimization - Voice Recognition
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Security & Compliance - Voice Recognition
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Advanced AI & Biometric Features - Voice Recognition
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Agentic AI - Voice Recognition
Not enough data
Not enough data
9.5
298
Not enough data
Agentic AI - Sales Coaching
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Training
Feature Not Available
Not enough data
Feature Not Available
Not enough data
Feature Not Available
Not enough data
9.4
291
Not enough data
Feedback
9.4
281
Not enough data
Feature Not Available
Not enough data
Feature Not Available
Not enough data
Feature Not Available
Not enough data
Feature Not Available
Not enough data
Feature Not Available
Not enough data
Feature Not Available
Not enough data
Generative AI
9.6
263
Not enough data
Note-Taking SoftwareHide 1 FeatureShow 1 Feature
Not enough data
Not enough data
Agentic AI - Note-Taking Software
9.3
12
Not enough data
Categories
Categories
Shared Categories
Fathom
Fathom
Otter.ai
Otter.ai
Unique Categories
Fathom
Fathom is categorized as Video CMS and Sales Coaching
Otter.ai
Otter.ai is categorized as Business Instant Messaging and Voice Recognition
Reviews
Reviewers' Company Size
Fathom
Fathom
Small-Business(50 or fewer emp.)
79.6%
Mid-Market(51-1000 emp.)
18.3%
Enterprise(> 1000 emp.)
2.1%
Otter.ai
Otter.ai
Small-Business(50 or fewer emp.)
74.4%
Mid-Market(51-1000 emp.)
20.5%
Enterprise(> 1000 emp.)
5.1%
Reviewers' Industry
Fathom
Fathom
Marketing and Advertising
13.9%
Computer Software
12.8%
Consulting
10.9%
Information Technology and Services
8.3%
Professional Training & Coaching
5.0%
Other
49.1%
Otter.ai
Otter.ai
Marketing and Advertising
14.7%
Computer Software
13.0%
Information Technology and Services
6.1%
Financial Services
5.8%
Higher Education
5.5%
Other
54.9%
Most Helpful Reviews
Fathom
Fathom
Most Helpful Favorable Review
CS
Conner S.
Verified User in Computer Software

The speed of summary is big! We are able to get the follow up emails out to our Customers super quickly. The other huge benefit is being able to pull out high level action items, that way everyone knows what the roadblocks or high prioirty tasks are. I...

Most Helpful Critical Review
Christina F.
CF
Christina F.
Verified User in Marketing and Advertising

It does not seem to gather intelligence with use, it still only gathers about 80% of what we say and I find myself wanting to edit it. I wish there was a way I could quickly edit the summary online.

Otter.ai
Otter.ai
Most Helpful Favorable Review
Stephen H.
SH
Stephen H.
Verified User in Writing and Editing

I've used Otter for transcribing my videos so I can have subtitles. All I have to do is shoot the video, edit it, then upload it into Otter and it reads the file and builds the transcript out, saving me countless hours of typing it all up.

Most Helpful Critical Review
Verified User
G
Verified User in Information Technology and Services

Their documentation says to contact support for certain issues, but when you do that, all you get is redirected to the help pages that were incorrect in the first place. And no one ever responds to the message. So they are still keeping the data that i...

Alternatives
Fathom
Fathom Alternatives
Grain
Grain
Add Grain
tl;dv
tl;dv
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Fellow
Fellow
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Avoma
Avoma
Add Avoma
Otter.ai
Otter.ai Alternatives
Grain
Grain
Add Grain
Rev
Rev
Add Rev
tl;dv
tl;dv
Add tl;dv
Fellow
Fellow
Add Fellow
Discussions
Fathom
Fathom Discussions
How do I show it is recording during live Zooms?
9 comments
Steve G.
SG
You can go into your Fathom Dashboard and see all the recorded Zoom calls, and you can get a unique link to the call you can share.Read more
Monty the Mongoose crying
Fathom has no more discussions with answers
Otter.ai
Otter.ai Discussions
What does otter AI do?
2 comments
Franklin T.
FT
Otter.ai is an artificial intelligence transcription service that automatically creates text transcriptions of online meetings and audio recordings.Read more
Custom vocabulary
1 comment
Rachel D.
RD
Hello! I wanted to let you know that Equal Time (www.equaltime.io) offers Custom vocab (up to 1000 words or phrases). So you can add special tango terms as...Read more
Two things
1 comment
Grégoire (gregwah) S.
GS
You can use the free version for once in awhile usageRead more