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Compare Fathom and Otter.ai 
At a Glance
Market Segments
Small-Business (79.6% of reviews)
Small-Business (74.4% of reviews)
Entry-Level Pricing
Free
$240.00 1 User Per Year
Fathom
Star Rating
(5,479)5.0 out of 5
Market Segments
Small-Business (79.6% of reviews)
Entry-Level Pricing
Free
Free Trial is available
Browse all 3 pricing plansOtter.ai
Star Rating
(302)4.3 out of 5
Market Segments
Small-Business (74.4% of reviews)
Entry-Level Pricing
$240.00 1 User Per Year
Browse all 6 pricing plansSummary
AI Generated Summary
AI-generated. Powered by real user reviews.
- Users report that Fathom excels in Automated Note-Taking with a score of 9.7, making it a preferred choice for those who need efficient meeting summaries, while Otter.ai's score of 8.9 indicates it may not be as robust in this area.
- Reviewers mention that Fathom's Call Recording feature is highly rated at 9.8, providing excellent clarity and reliability, whereas Otter.ai, with a score of 9.1, is still effective but may not match the quality of Fathom's offering.
- G2 users highlight Fathom's superior Voice Recognition capabilities, scoring 9.2, which enhances user experience during meetings, compared to Otter.ai's score of 8.2, suggesting it may struggle with accuracy in certain scenarios.
- Users on G2 report that Fathom's Speaker Identification feature, rated at 9.0, is particularly useful for distinguishing between multiple speakers, while Otter.ai's score of 7.6 indicates it may not perform as well in this aspect.
- Reviewers mention that Fathom's Data Security features are rated at 9.2, providing peace of mind for users concerned about sensitive information, whereas Otter.ai's score of 7.8 suggests it may not offer the same level of security assurance.
- Users say that Fathom's Integrates With Existing Applications feature, scoring 9.3, allows for seamless workflow integration, while Otter.ai's score of 7.9 indicates it may have limitations in this area, potentially affecting user productivity.
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Fathom
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Pricing
Entry-Level Pricing
Fathom
Forever Free
Free
Enjoy the #1 rated AI Meeting Assistant for free forever.
- Unlimited transcripts, recording, and AI summaries
- Unlimited meeting clips, playlists, and recording search
- Slack & CRM integrations to automate post-meeting updates
Otter.ai
Otter Business
$240.00
1 User Per Year
Boost Meeting Productivity and Collaboration with AI Meeting Notes
- Live AI Meeting Transcript with Live Meeting Summary
- Team Admin Workspace features: usage analytics, prioritized support
- Joins up to 3 concurrent virtual meetings to automatically write and share notes
Free Trial
Fathom
Free Trial is available
Otter.ai
Free Trial is available
Ratings
Meets Requirements
9.6
5,052
8.6
247
Ease of Use
9.7
5,166
9.0
250
Ease of Setup
9.7
3,837
9.0
149
Ease of Admin
9.6
1,598
8.5
58
Quality of Support
9.7
3,860
8.4
159
Has the product been a good partner in doing business?
9.7
1,547
8.3
53
Product Direction (% positive)
9.8
5,079
8.7
237
Features by Category
Lead Facilitation
Feature Not Available
Feature Not Available
Feature Not Available
5.9
61
Feature Not Available
Feature Not Available
Feature Not Available
Feature Not Available
Organization
Feature Not Available
Feature Not Available
9.2
613
8.3
61
8.9
608
Feature Not Available
Performance Analysis
Feature Not Available
6.5
62
Feature Not Available
6.7
61
Sales Analysis
Feature Not Available
5.9
59
Feature Not Available
Feature Not Available
Generative AI
Feature Not Available
8.0
56
9.5
574
8.5
55
Agentic AI - AI Sales Assistant
10.0
7
Not enough data
9.8
7
Not enough data
9.8
7
Not enough data
9.3
7
Not enough data
9.5
7
Not enough data
8.3
7
Not enough data
8.3
7
Not enough data
Business Instant Messaging
Not enough data
7.7
5
Not enough data
8.3
6
Not enough data
8.6
6
Business Instant Messaging
Not enough data
Feature Not Available
Not enough data
Feature Not Available
Business Instant Messaging
Not enough data
8.1
6
Not enough data
8.6
7
Not enough data
8.1
6
Generative AI - Business Instant Messaging
Not enough data
Not enough data
AI - Business Instant Messaging
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Agentic AI - Business Instant Messaging
Not enough data
Not enough data
Not enough data
Not enough data
Call Analytics
9.7
1473
8.9
61
9.1
1268
8.3
60
9.3
1331
8.7
58
Feature Not Available
Feature Not Available
Agent Performance Management
Feature Not Available
7.8
46
9.2
1371
8.8
54
9.3
1362
8.7
53
Generative AI
9.5
1049
8.7
52
Agentic AI - Conversation Intelligence
8.9
18
Not enough data
9.3
18
Not enough data
9.1
18
Not enough data
9.0
17
Not enough data
8.9
17
Not enough data
9.1
16
Not enough data
9.1
17
Not enough data
Customization
Feature Not Available
Not enough data
Feature Not Available
Not enough data
Feature Not Available
Not enough data
8.9
380
Not enough data
Organization
Feature Not Available
Not enough data
Feature Not Available
Not enough data
8.5
377
Not enough data
8.8
378
Not enough data
Feature Not Available
Not enough data
8.9
375
Not enough data
Agentic AI - Video CMS
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Voice
9.0
2194
8.5
118
9.0
2386
8.0
127
Transcription
9.1
2354
7.5
124
9.4
2218
8.5
112
Feature Not Available
7.8
96
Feature Not Available
7.7
96
Editing
9.2
2042
8.0
110
Feature Not Available
7.5
106
Feature Not Available
7.8
112
Feature Not Available
Feature Not Available
Integration
9.1
1902
7.8
97
Feature Not Available
Feature Not Available
Feature Not Available
8.2
110
Feature Not Available
7.7
93
9.2
2134
8.0
105
Agentic AI - Transcription
9.5
10
Not enough data
9.7
10
Not enough data
9.3
10
Not enough data
Meeting Prep - AI Meeting Assistants
Feature Not Available
Feature Not Available
Feature Not Available
Feature Not Available
Feature Not Available
Feature Not Available
Meeting Automation - AI Meeting Assistants
9.7
2873
8.8
81
9.3
2853
7.9
81
9.4
2850
8.4
80
Meeting Insights - AI Meeting Assistants
Feature Not Available
7.8
78
Feature Not Available
7.4
78
9.6
2856
8.6
81
Accessibility - AI Meeting Assistants
Feature Not Available
Feature Not Available
Feature Not Available
8.5
81
Feature Not Available
Feature Not Available
Agentic AI - AI Meeting Assistants
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Deployment & Integration - Voice Recognition
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Performance Optimization - Voice Recognition
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Security & Compliance - Voice Recognition
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Advanced AI & Biometric Features - Voice Recognition
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Agentic AI - Voice Recognition
Not enough data
Not enough data
Agentic AI - Sales Coaching
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Training
Feature Not Available
Not enough data
Feature Not Available
Not enough data
Feature Not Available
Not enough data
9.4
292
Not enough data
Feedback
9.4
282
Not enough data
Feature Not Available
Not enough data
Feature Not Available
Not enough data
Feature Not Available
Not enough data
Feature Not Available
Not enough data
Feature Not Available
Not enough data
Feature Not Available
Not enough data
Generative AI
9.6
264
Not enough data
Agentic AI - Note-Taking Software
9.3
14
Not enough data
Categories
Categories
Shared Categories
Fathom and Otter.ai are categorized as Conversation Intelligence, AI Sales Assistant, Note-Taking Software, Transcription, and AI Meeting Assistants
Unique Categories
Fathom is categorized as Video CMS and Sales Coaching
Otter.ai is categorized as Business Instant Messaging and Voice Recognition
Reviews
Reviewers' Company Size
Fathom
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Otter.ai
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Small-Business
(50 or fewer emp.)
Mid-Market
(51-1000 emp.)
Enterprise
(> 1000 emp.)
Reviewers' Industry
Marketing and Advertising
13.9%
Computer Software
12.8%
Consulting
10.8%
Information Technology and Services
8.3%
Professional Training & Coaching
5.1%
Other
49.1%
Marketing and Advertising
14.7%
Computer Software
13.0%
Information Technology and Services
6.1%
Financial Services
5.8%
Higher Education
5.5%
Other
54.9%
Most Helpful Reviews
Fathom
Most Helpful Favorable Review
Conner S.
Verified User in Computer Software
The speed of summary is big! We are able to get the follow up emails out to our Customers super quickly. The other huge benefit is being able to pull out high level action items, that way everyone knows what the roadblocks or high prioirty tasks are. I...
Most Helpful Critical Review
Verified User in Professional Training & Coaching
After their update, it all went downhill. The timestamps are EXTREMELY inaccurate. Like, for a 2-3 hour Zoom call, it will show timestamps as if my call was 6 minutes. Or it will categorize things in 45 minute chunks (which are also inaccurate). It's been...
Otter.ai
Most Helpful Favorable Review
Jan S.
Verified User in Executive Office
Otter records and transcribes in real time at the same time. You literally can see the transcription being written as you speak and are recorded. There is not another platform that does this as Otter does. It's high quality and dependable, too. I can...
Most Helpful Critical Review
Verified User in Information Technology and Services
Their documentation says to contact support for certain issues, but when you do that, all you get is redirected to the help pages that were incorrect in the first place. And no one ever responds to the message. So they are still keeping the data that i...
Conner S.
Verified User in Computer Software
The speed of summary is big! We are able to get the follow up emails out to our Customers super quickly. The other huge benefit is being able to pull out high level action items, that way everyone knows what the roadblocks or high prioirty tasks are. I...
Jan S.
Verified User in Executive Office
Otter records and transcribes in real time at the same time. You literally can see the transcription being written as you speak and are recorded. There is not another platform that does this as Otter does. It's high quality and dependable, too. I can...
Verified User in Professional Training & Coaching
After their update, it all went downhill. The timestamps are EXTREMELY inaccurate. Like, for a 2-3 hour Zoom call, it will show timestamps as if my call was 6 minutes. Or it will categorize things in 45 minute chunks (which are also inaccurate). It's been...
Verified User in Information Technology and Services
Their documentation says to contact support for certain issues, but when you do that, all you get is redirected to the help pages that were incorrect in the first place. And no one ever responds to the message. So they are still keeping the data that i...
Discussions
How do I show it is recording during live Zooms?
9 comments
SG
You can go into your Fathom Dashboard and see all the recorded Zoom calls, and you can get a unique link to the call you can share.Read more
Fathom has no more discussions with answers
What does otter AI do?
2 comments
FT
Otter.ai is an artificial intelligence transcription service that automatically creates text transcriptions of online meetings and audio recordings.Read more
Custom vocabulary
1 comment
RD
Hello! I wanted to let you know that Equal Time (www.equaltime.io) offers Custom vocab (up to 1000 words or phrases). So you can add special tango terms as...Read more
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