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Compare Dynamics 365 Sales and Soffront 
At a Glance
Market Segments
Mid-Market (39.2% of reviews)
Small-Business (61.5% of reviews)
Entry-Level Pricing
$210/month per user
$20 user/month
Dynamics 365 Sales
Star Rating
(1,602)3.8 out of 5
Market Segments
Mid-Market (39.2% of reviews)
Entry-Level Pricing
$210/month per user
Browse all 3 pricing plansSoffront
Star Rating
(17)4.0 out of 5
Market Segments
Small-Business (61.5% of reviews)
Entry-Level Pricing
$20 user/month
Browse all 3 pricing plansSummary
AI Generated Summary
AI-generated. Powered by real user reviews.
- Users report that Dynamics 365 Sales excels in Data Sourcing with a score of 8.9, highlighting its robust capabilities in Data Segmentation and Exporting & Sharing Data, while Soffront, although strong, does not match this level of performance.
- Reviewers mention that Soffront shines in Customer Support, particularly in Case Management and Knowledge Base, scoring 8.8 and 8.5 respectively, which users find more comprehensive compared to Dynamics 365 Sales' scores of 8.0 and 7.9.
- G2 users highlight that Dynamics 365 Sales offers superior Reporting & Analytics features, with a score of 7.9 for Reporting and 7.7 for Forecasting, while Soffront outperforms in these areas with scores of 9.2 and 9.3, indicating a more advanced analytics capability.
- Users on G2 report that Soffront's Marketing Automation features, especially in Marketing ROI Analytics with a score of 8.9, are more effective than Dynamics 365 Sales, which scored 7.6, making it a better choice for businesses focused on marketing performance.
- Reviewers say that Dynamics 365 Sales provides a more comprehensive Sales Force Automation experience, particularly in Opportunity & Pipeline Management and Task / Activity Management, both scoring 7.9, while Soffront's scores are slightly lower, indicating a more streamlined approach.
- Users report that Soffront's Mobile User Support is superior, scoring 8.3 compared to Dynamics 365 Sales' 7.4, which users find crucial for on-the-go access and functionality, making Soffront a better option for mobile-centric teams.
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Pricing
Entry-Level Pricing
Dynamics 365 Sales
Dynamics 365 Plan
$210
/month per user
Get full use of all applications in one comprehensive, cost-efficient option.
Soffront
STARTER
$20
user/month
- Marketing Emails/Month : 2000
- Sales Emails : Unlimited
- Technical Support : Email Support
Free Trial
Dynamics 365 Sales
No trial information availableSoffront
No trial information availableRatings
Meets Requirements
8.1
1,278
7.8
10
Ease of Use
7.4
1,284
7.4
11
Ease of Setup
7.2
404
Not enough data
Ease of Admin
7.6
385
Not enough data
Quality of Support
7.5
1,121
8.1
9
Has the product been a good partner in doing business?
7.8
380
Not enough data
Product Direction (% positive)
6.3
1,258
7.1
12
Features by Category
Sales Force Automation
8.1
953
|
Verified
8.3
9
|
Verified
7.9
669
|
Verified
Feature Not Available
7.9
892
|
Verified
7.9
8
|
Verified
7.8
961
|
Verified
8.3
8
|
Verified
7.6
727
|
Verified
8.6
6
7.9
856
|
Verified
8.1
9
|
Verified
7.6
722
|
Verified
8.1
6
|
Verified
7.8
711
|
Verified
7.1
7
|
Verified
8.0
761
|
Verified
8.3
8
|
Verified
Marketing Automation
7.6
746
|
Verified
8.6
7
|
Verified
7.5
724
|
Verified
8.3
7
|
Verified
7.8
810
|
Verified
8.3
8
|
Verified
7.6
634
|
Verified
Feature Not Available
Customer Support
8.0
701
|
Verified
8.8
8
|
Verified
7.8
665
|
Verified
8.1
7
|
Verified
7.9
687
|
Verified
8.5
8
|
Verified
7.7
596
|
Verified
8.3
7
|
Verified
7.9
623
|
Verified
8.3
9
|
Verified
Reporting & Analytics
7.9
887
|
Verified
9.2
8
|
Verified
7.9
936
|
Verified
7.8
9
|
Verified
7.6
777
|
Verified
9.3
7
|
Verified
Mobile & Social
7.5
549
|
Verified
8.7
5
|
Verified
7.6
543
|
Verified
9.0
5
|
Verified
7.4
613
|
Verified
8.3
5
|
Verified
Platform
8.1
288
|
Verified
Not enough data
8.1
303
|
Verified
Not enough data
8.2
296
|
Verified
Not enough data
7.9
223
|
Verified
Not enough data
7.9
246
|
Verified
Not enough data
7.8
272
|
Verified
Not enough data
7.7
287
|
Verified
Not enough data
7.8
251
|
Verified
Not enough data
Integration
7.9
294
|
Verified
Not enough data
7.8
229
|
Verified
Not enough data
7.6
235
|
Verified
Not enough data
Generative AI
7.7
13
Not enough data
Agentic AI - CRM
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Agentic AI - Sales Analytics
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Data Sourcing
8.8
20
Not enough data
8.6
20
Not enough data
8.5
19
Not enough data
8.2
20
Not enough data
8.8
19
Not enough data
Predictive Analytics
8.8
19
Not enough data
8.6
19
Not enough data
8.3
19
Not enough data
8.3
19
Not enough data
Sales Management
8.8
20
Not enough data
8.7
19
Not enough data
8.5
20
Not enough data
8.7
20
Not enough data
Agentic AI - Sales Coaching
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Training
8.9
6
Not enough data
8.6
6
Not enough data
7.5
6
Not enough data
8.6
6
Not enough data
Feedback
8.9
6
Not enough data
8.9
6
Not enough data
8.6
6
Not enough data
9.2
6
Not enough data
8.6
6
Not enough data
8.6
6
Not enough data
8.6
6
Not enough data
Generative AI
Not enough data
Not enough data
Categories
Categories
Shared Categories
Dynamics 365 Sales and Soffront are categorized as CRM
Unique Categories
Dynamics 365 Sales is categorized as Sales Analytics and Sales Coaching
Soffront has no unique categories
Reviews
Reviewers' Company Size
Dynamics 365 Sales
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Soffront
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Small-Business
(50 or fewer emp.)
Mid-Market
(51-1000 emp.)
Enterprise
(> 1000 emp.)
Reviewers' Industry
Information Technology and Services
12.8%
Computer Software
8.5%
Retail
4.0%
Marketing and Advertising
3.9%
Financial Services
3.8%
Other
67.1%
Marketing and Advertising
23.1%
Apparel & Fashion
15.4%
Restaurants
7.7%
Mental Health Care
7.7%
Medical Devices
7.7%
Other
38.5%
Most Helpful Reviews
Dynamics 365 Sales
Most Helpful Favorable Review
Wyeth J.
Verified User in Biotechnology
Powerful integration wtih Outlook enables users to track email, appointments, tasks, and contacts into the system to be shared with other users. The UI looks very nice with minimal effort and we were able to get the system up and running quickly. We...
Most Helpful Critical Review
Verified User
We have spent US$20k developing this over the past 2yrs. Subscriptions began @ £27.50 and have suddenly jumped to £42.50 per user far from our original budget though now I guess we are committed as they roped us in nicely. Also we constantly get downtime...
Soffront
Most Helpful Favorable Review
Verified User in Medical Devices
Soffront has a Spanish version in addition to English which is its biggest benefit according to me as it can cater to small enterprises over in Europe/Mexico etc to utilize a great CRM.
Most Helpful Critical Review
Verified User in Marketing and Advertising
There are some minor tweeks I would like to see, but I realize that some have just been executed in the most current form.
Wyeth J.
Verified User in Biotechnology
Powerful integration wtih Outlook enables users to track email, appointments, tasks, and contacts into the system to be shared with other users. The UI looks very nice with minimal effort and we were able to get the system up and running quickly. We...
Verified User in Medical Devices
Soffront has a Spanish version in addition to English which is its biggest benefit according to me as it can cater to small enterprises over in Europe/Mexico etc to utilize a great CRM.
Verified User
We have spent US$20k developing this over the past 2yrs. Subscriptions began @ £27.50 and have suddenly jumped to £42.50 per user far from our original budget though now I guess we are committed as they roped us in nicely. Also we constantly get downtime...
Verified User in Marketing and Advertising
There are some minor tweeks I would like to see, but I realize that some have just been executed in the most current form.
Alternatives
Discussions
What is Microsoft Dynamics CRM competitive advantage?
3 comments
HC
Microsoft Dynamics CRM can help differentiate your business from competitors who’ve implemented but not “adopted” other products. Dynamics CRM functionality...Read more
how can i creat a new feild for the contact?
3 comments
LV
you must have the "System customizer" and/or "System Administrator" role, If you do you can Click on the "Form Editor" when you have a contact open, you will...Read more
Soffront has no discussions with answers
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