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Compare Dynamics 365 Sales and Oracle Service Cloud (formerly RightNow) 
At a Glance
Market Segments
Mid-Market (39.2% of reviews)
Enterprise (57.5% of reviews)
Entry-Level Pricing
$210/month per user
No pricing available
Dynamics 365 Sales
Star Rating
(1,602)3.8 out of 5
Market Segments
Mid-Market (39.2% of reviews)
Entry-Level Pricing
$210/month per user
Browse all 3 pricing plansOracle Service Cloud (formerly RightNow)
Star Rating
(136)3.9 out of 5
Market Segments
Enterprise (57.5% of reviews)
Entry-Level Pricing
No pricing available
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Dynamics 365 Sales vs Oracle Service Cloud (formerly RightNow)
When assessing the two solutions, reviewers found Oracle Service Cloud (formerly RightNow) easier to use. However, Dynamics 365 Sales is easier to set up and administer. Reviewers also preferred doing business with Dynamics 365 Sales overall.
- Reviewers felt that Oracle Service Cloud (formerly RightNow) meets the needs of their business better than Dynamics 365 Sales.
- When comparing quality of ongoing product support, reviewers felt that Dynamics 365 Sales is the preferred option.
- For feature updates and roadmaps, our reviewers preferred the direction of Oracle Service Cloud (formerly RightNow) over Dynamics 365 Sales.
Pricing
Entry-Level Pricing
Dynamics 365 Sales
Dynamics 365 Plan
$210
/month per user
Get full use of all applications in one comprehensive, cost-efficient option.
Oracle Service Cloud (formerly RightNow)
No pricing availableFree Trial
Dynamics 365 Sales
No trial information availableOracle Service Cloud (formerly RightNow)
No trial information availableRatings
Meets Requirements
8.1
1,278
8.3
95
Ease of Use
7.4
1,284
7.9
94
Ease of Setup
7.2
404
6.8
67
Ease of Admin
7.6
385
7.4
68
Quality of Support
7.5
1,121
7.4
88
Has the product been a good partner in doing business?
7.8
380
7.5
66
Product Direction (% positive)
6.3
1,258
6.7
92
Features by Category
Sales Force Automation
8.1
953
|
Verified
Not enough data
7.9
669
|
Verified
Not enough data
7.9
892
|
Verified
Not enough data
7.8
961
|
Verified
Not enough data
7.6
727
|
Verified
Not enough data
7.9
856
|
Verified
Not enough data
7.6
722
|
Verified
Not enough data
7.8
711
|
Verified
Not enough data
8.0
761
|
Verified
Not enough data
Marketing Automation
7.6
746
|
Verified
Not enough data
7.5
724
|
Verified
Not enough data
7.8
810
|
Verified
Not enough data
7.6
634
|
Verified
Not enough data
Customer Support
8.0
701
|
Verified
Not enough data
7.8
665
|
Verified
Not enough data
7.9
687
|
Verified
Not enough data
7.7
596
|
Verified
Not enough data
7.9
623
|
Verified
Not enough data
Reporting & Analytics
7.9
887
|
Verified
Not enough data
7.9
936
|
Verified
Not enough data
7.6
777
|
Verified
Not enough data
Mobile & Social
7.5
549
|
Verified
Not enough data
7.6
543
|
Verified
Not enough data
7.4
613
|
Verified
Not enough data
Platform
8.1
288
|
Verified
Not enough data
8.1
303
|
Verified
Not enough data
8.2
296
|
Verified
Not enough data
7.9
223
|
Verified
Not enough data
7.9
246
|
Verified
Not enough data
7.8
272
|
Verified
Not enough data
7.7
287
|
Verified
Not enough data
7.8
251
|
Verified
Not enough data
Integration
7.9
294
|
Verified
Not enough data
7.8
229
|
Verified
Not enough data
7.6
235
|
Verified
Not enough data
Generative AI
7.7
13
Not enough data
Agentic AI - CRM
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Ticket and Case Management
Not enough data
8.8
31
|
Verified
Not enough data
8.4
31
|
Verified
Not enough data
8.2
30
|
Verified
Not enough data
8.7
29
|
Verified
Not enough data
7.6
29
Not enough data
8.3
29
Not enough data
8.8
30
Not enough data
8.1
27
|
Verified
Generative AI
Not enough data
Not enough data
Not enough data
Not enough data
Agentic AI - Help Desk
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Communication Channels
Not enough data
8.6
29
|
Verified
Not enough data
8.9
29
|
Verified
Not enough data
8.3
28
|
Verified
Not enough data
7.0
16
Not enough data
8.3
19
Platform
Not enough data
8.2
10
|
Verified
Not enough data
8.0
41
|
Verified
Not enough data
8.0
23
|
Verified
Not enough data
7.7
20
|
Verified
Not enough data
7.6
29
|
Verified
Not enough data
7.6
29
|
Verified
Generative AI
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Communication
Not enough data
8.5
30
|
Verified
Not enough data
8.1
30
|
Verified
Not enough data
8.8
22
|
Verified
Not enough data
8.4
15
|
Verified
Not enough data
Not enough data
Internal Use
Not enough data
8.0
41
|
Verified
Not enough data
8.7
29
|
Verified
Not enough data
7.9
16
Not enough data
8.0
32
|
Verified
Not enough data
8.4
23
|
Verified
Not enough data
8.1
32
|
Verified
Generative AI
Not enough data
Not enough data
Self-Service Experience
Not enough data
8.3
43
Not enough data
8.0
40
Not enough data
7.8
24
Not enough data
Not enough data
Not enough data
Not enough data
Self-Service Platform
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Agentic AI - Customer Self-Service
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Generative AI
Not enough data
Not enough data
Not enough data
Not enough data
Process
Not enough data
7.7(won by default)
11
Not enough data
8.2(won by default)
14
Not enough data
8.0(won by default)
10
Channels
Not enough data
8.2(won by default)
16
Not enough data
7.4(won by default)
13
Not enough data
8.7(won by default)
13
Not enough data
7.8(won by default)
15
Not enough data
8.8(won by default)
10
Insight
Not enough data
8.1(won by default)
14
Not enough data
8.7(won by default)
15
Not enough data
7.9(won by default)
14
Not enough data
8.4(won by default)
15
Generative AI
Not enough data
Not enough data
Not enough data
Not enough data
Agentic AI - Sales Analytics
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Data Sourcing
8.8
20
Not enough data
8.6
20
Not enough data
8.5
19
Not enough data
8.2
20
Not enough data
8.8
19
Not enough data
Predictive Analytics
8.8
19
Not enough data
8.6
19
Not enough data
8.3
19
Not enough data
8.3
19
Not enough data
Sales Management
8.8
20
Not enough data
8.7
19
Not enough data
8.5
20
Not enough data
8.7
20
Not enough data
Agentic AI - Sales Coaching
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Training
8.9
6
Not enough data
8.6
6
Not enough data
7.5
6
Not enough data
8.6
6
Not enough data
Feedback
8.9
6
Not enough data
8.9
6
Not enough data
8.6
6
Not enough data
9.2
6
Not enough data
8.6
6
Not enough data
8.6
6
Not enough data
8.6
6
Not enough data
Generative AI
Not enough data
Not enough data
Categories
Categories
Shared Categories
Dynamics 365 Sales and Oracle Service Cloud (formerly RightNow) share no categories
Unique Categories
Oracle Service Cloud (formerly RightNow) is categorized as Social Customer Service, Live Chat, Help Desk, Customer Self-Service, and Digital Customer Service Platforms
Reviews
Reviewers' Company Size
Dynamics 365 Sales
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Oracle Service Cloud (formerly RightNow)
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Small-Business
(50 or fewer emp.)
Mid-Market
(51-1000 emp.)
Enterprise
(> 1000 emp.)
Reviewers' Industry
Information Technology and Services
12.8%
Computer Software
8.5%
Retail
4.0%
Marketing and Advertising
3.9%
Financial Services
3.8%
Other
67.1%
Retail
13.9%
Information Technology and Services
13.9%
Computer Software
7.8%
Financial Services
4.3%
Education Management
3.5%
Other
56.5%
Most Helpful Reviews
Dynamics 365 Sales
Most Helpful Favorable Review
Wyeth J.
Verified User in Biotechnology
Powerful integration wtih Outlook enables users to track email, appointments, tasks, and contacts into the system to be shared with other users. The UI looks very nice with minimal effort and we were able to get the system up and running quickly. We...
Most Helpful Critical Review
Verified User
We have spent US$20k developing this over the past 2yrs. Subscriptions began @ £27.50 and have suddenly jumped to £42.50 per user far from our original budget though now I guess we are committed as they roped us in nicely. Also we constantly get downtime...
Oracle Service Cloud (formerly RightNow)
Most Helpful Favorable Review
Ed B.
Verified User in Entertainment
Rightnow includes many items in their service that others charge extra for. For what is included it's a great service with many features. Setup can be simple or it can be quite complicated. Simple to get it up and running quickly knowing you can add to it...
Most Helpful Critical Review
Peter B.
Verified User in Computer Software
It's now owned by Oracle .. does not play well with Salesforce. Cost was going up. reporting was challenging at first.
Wyeth J.
Verified User in Biotechnology
Powerful integration wtih Outlook enables users to track email, appointments, tasks, and contacts into the system to be shared with other users. The UI looks very nice with minimal effort and we were able to get the system up and running quickly. We...
Ed B.
Verified User in Entertainment
Rightnow includes many items in their service that others charge extra for. For what is included it's a great service with many features. Setup can be simple or it can be quite complicated. Simple to get it up and running quickly knowing you can add to it...
Verified User
We have spent US$20k developing this over the past 2yrs. Subscriptions began @ £27.50 and have suddenly jumped to £42.50 per user far from our original budget though now I guess we are committed as they roped us in nicely. Also we constantly get downtime...
Peter B.
Verified User in Computer Software
It's now owned by Oracle .. does not play well with Salesforce. Cost was going up. reporting was challenging at first.
Alternatives
Discussions
What is Microsoft Dynamics CRM competitive advantage?
3 comments
HC
Microsoft Dynamics CRM can help differentiate your business from competitors who’ve implemented but not “adopted” other products. Dynamics CRM functionality...Read more
how can i creat a new feild for the contact?
3 comments
LV
you must have the "System customizer" and/or "System Administrator" role, If you do you can Click on the "Form Editor" when you have a contact open, you will...Read more
Oracle Service Cloud (formerly RightNow) has no discussions with answers
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