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- Microsoft Dynamics 365 Customer Voice
- Medallia Customer Experience
- Microsoft Dynamics 365 Customer Voice-vs-Medallia Customer Experience
Compare Dynamics 365 Customer Voice and Medallia Customer Experience 
At a Glance
Market Segments
Small-Business (40.0% of reviews)
Enterprise (65.6% of reviews)
Entry-Level Pricing
No pricing available
Contact Us Per Year
Dynamics 365 Customer Voice
Star Rating
(15)4.5 out of 5
Market Segments
Small-Business (40.0% of reviews)
Entry-Level Pricing
No pricing available
Learn more about Dynamics 365 Customer VoiceMedallia Customer Experience
Star Rating
(164)4.5 out of 5
Market Segments
Enterprise (65.6% of reviews)
Entry-Level Pricing
Contact Us Per Year
Free Trial is available
Learn more about Medallia Customer ExperienceSummary
AI Generated Summary
AI-generated. Powered by real user reviews.
- Users report that Medallia Customer Experience excels in its Net Promoter Score (NPS) functionality, scoring 9.4, which reviewers say provides a robust framework for measuring customer loyalty and satisfaction compared to Dynamics 365 Customer Voice's score of 7.9.
- Reviewers mention that the ease of setup is a significant advantage for Dynamics 365 Customer Voice, with a score of 9.0, making it more user-friendly for small businesses, while Medallia's score of 7.3 indicates a steeper learning curve.
- G2 users highlight Medallia's superior feedback analysis capabilities, particularly in NPS/CSAT scoring, which scored 9.5, allowing for more precise customer insights, whereas Dynamics 365's offerings in this area are less robust.
- Users on G2 report that Medallia's customization options, such as multiple branding support (8.6), are more flexible than Dynamics 365's (7.5), allowing enterprises to tailor the platform to their specific needs more effectively.
- Reviewers mention that while Dynamics 365 Customer Voice offers better gamification features (7.8), Medallia's overall feedback management capabilities, including tagging and segmentation, are rated higher, indicating a more comprehensive approach to customer feedback.
- Users say that Medallia's product direction is highly rated at 9.5, suggesting a strong commitment to innovation and improvement, while Dynamics 365's lower score of 7.7 indicates potential concerns about future development and feature enhancements.
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Pricing
Entry-Level Pricing
Dynamics 365 Customer Voice
No pricing availableMedallia Customer Experience
Medallia Experience Cloud
Contact Us
Per Year
- Medallia Experience Cloud
Free Trial
Dynamics 365 Customer Voice
No trial information availableMedallia Customer Experience
Free Trial is available
Ratings
Meets Requirements
8.6
13
8.7
124
Ease of Use
8.7
13
8.6
134
Ease of Setup
9.0
8
7.2
92
Ease of Admin
8.8
8
7.6
70
Quality of Support
8.6
12
8.4
107
Has the product been a good partner in doing business?
8.3
7
8.6
73
Product Direction (% positive)
7.7
10
9.5
119
Features by Category
Analytics
7.9
7
9.4
46
8.2
10
9.1
46
7.7
10
8.6
44
7.8
9
5.9
37
Customization
8.1
8
8.4
42
8.1
7
8.0
40
7.5
6
8.5
39
7.6
7
8.5
35
Generative AI
Not enough data
6.3
17
Not enough data
6.4
18
Agentic AI - Experience Management
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Feedback Management
Not enough data
8.3
38
Not enough data
8.4
35
Not enough data
8.5
42
Feedback Analysis
Not enough data
8.0
40
Not enough data
8.3
40
Not enough data
9.4
39
Feedback Sources
Not enough data
8.4
33
Not enough data
9.2
38
Not enough data
7.1
30
Not enough data
8.0
33
Generative AI
Not enough data
6.8
16
Not enough data
6.7
18
Categories
Categories
Shared Categories
Dynamics 365 Customer Voice and Medallia Customer Experience are categorized as Experience Management
Unique Categories
Dynamics 365 Customer Voice has no unique categories
Medallia Customer Experience is categorized as Feedback Analytics
Reviews
Reviewers' Company Size
Dynamics 365 Customer Voice
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Medallia Customer Experience
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Small-Business
(50 or fewer emp.)
Mid-Market
(51-1000 emp.)
Enterprise
(> 1000 emp.)
Reviewers' Industry
Information Technology and Services
20.0%
Financial Services
13.3%
Computer Software
13.3%
Wholesale
6.7%
Warehousing
6.7%
Other
40.0%
Hospitality
15.0%
Financial Services
10.0%
Information Technology and Services
8.1%
Telecommunications
6.3%
Automotive
6.3%
Other
54.4%
Most Helpful Reviews
Dynamics 365 Customer Voice
Most Helpful Favorable Review
Carrie K.
Verified User in Information Technology and Services
I like that it is Microsoft of course but it helps collect and analyze information and great to use
Most Helpful Critical Review
Vikram Singh C.
Verified User in Logistics and Supply Chain
The user interface to customer voice is a little unstable. Also forms take too much time to open. The security management screens are also not very intuitive. Minor improvements are needed on these points. Otherwise it's a good product.
Medallia Customer Experience
Most Helpful Favorable Review
Emily Penfold D.
Verified User in Hospitality
The custom reporting features and in-depth information contained in the reviews are my favorite features in the platform.
Most Helpful Critical Review
Krishna K.
Verified User in Leisure, Travel & Tourism
Managed Services need to be worked out well
Carrie K.
Verified User in Information Technology and Services
I like that it is Microsoft of course but it helps collect and analyze information and great to use
Emily Penfold D.
Verified User in Hospitality
The custom reporting features and in-depth information contained in the reviews are my favorite features in the platform.
Vikram Singh C.
Verified User in Logistics and Supply Chain
The user interface to customer voice is a little unstable. Also forms take too much time to open. The security management screens are also not very intuitive. Minor improvements are needed on these points. Otherwise it's a good product.
Krishna K.
Verified User in Leisure, Travel & Tourism
Managed Services need to be worked out well
Alternatives
Discussions
Dynamics 365 Customer Voice has no discussions with answers
Medallia Customer Experience has no discussions with answers
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