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- Microsoft Dynamics 365 Customer Insights
- Twilio Segment
- Microsoft Dynamics 365 Customer Insights-vs-Twilio Segment
Compare Dynamics 365 Customer Insights and Twilio Segment 
At a Glance
Market Segments
Mid-Market (75.0% of reviews)
Mid-Market (47.4% of reviews)
Entry-Level Pricing
No pricing available
$120 Per month
Dynamics 365 Customer Insights
Star Rating
(19)4.0 out of 5
Market Segments
Mid-Market (75.0% of reviews)
Entry-Level Pricing
No pricing available
Learn more about Dynamics 365 Customer InsightsTwilio Segment
Star Rating
(557)4.5 out of 5
Market Segments
Mid-Market (47.4% of reviews)
Entry-Level Pricing
$120 Per month
Browse all 3 pricing plansSummary
AI Generated Summary
AI-generated. Powered by real user reviews.
- Users report that Segment excels in Ease of Use with a score of 8.8, making it more user-friendly compared to Dynamics 365 Customer Insights, which has a lower score of 7.2. Reviewers mention that Segment's intuitive interface simplifies onboarding and daily operations.
- Reviewers mention that Segment's Data Enrichment capabilities score 8.6, allowing for seamless integration of third-party data sources, while Dynamics 365 Customer Insights falls short with a score of 8.4. Users on G2 appreciate how Segment enhances customer profiles with enriched data effortlessly.
- G2 users highlight Segment's superior Integrations score of 9.1, which reflects its extensive library of pre-built connectors, making it easier to connect with various platforms. In contrast, Dynamics 365 Customer Insights has a lower score of 8.8, indicating fewer integration options.
- Users say that Segment's Data Mapping features, particularly the automated mapping, score 8.7, providing a more efficient way to manage data flows. Meanwhile, Dynamics 365 Customer Insights has a lower score of 8.6, suggesting it may require more manual intervention.
- Reviewers mention that Segment's Quality of Support is rated at 8.6, with many users praising the responsiveness and helpfulness of the support team. In comparison, Dynamics 365 Customer Insights has a score of 8.1, indicating a less favorable support experience.
- Users report that Segment's Data Unification feature shines with a score of 9.3, allowing for a comprehensive view of customer data across multiple sources. Dynamics 365 Customer Insights, while still effective, scores lower at 8.8, suggesting it may not unify data as seamlessly.
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Pricing
Entry-Level Pricing
Dynamics 365 Customer Insights
No pricing availableTwilio Segment
Team
$120
Per month
- Base includes 10,000 MTU
- Unlimited Sources
- Unlimited Destinations
Free Trial
Dynamics 365 Customer Insights
Free Trial is available
Twilio Segment
Free Trial is available
Ratings
Meets Requirements
8.2
11
8.9
422
Ease of Use
7.2
10
8.7
424
Ease of Setup
Not enough data
8.5
240
Ease of Admin
Not enough data
8.9
235
Quality of Support
8.1
8
8.6
363
Has the product been a good partner in doing business?
Not enough data
8.8
223
Product Direction (% positive)
6.8
11
8.3
382
Features by Category
Administration
Not enough data
8.6
85
Not enough data
8.2
67
Not enough data
8.7
76
Not enough data
8.0
84
Management
Not enough data
8.2
42
Not enough data
8.5
51
Not enough data
8.6
48
Not enough data
8.0
47
Not enough data
8.6
45
Compliance
Not enough data
8.9
95
Not enough data
8.7
79
Not enough data
8.8
84
Not enough data
8.7
82
Security
Not enough data
9.0
55
Not enough data
8.4
53
Not enough data
8.9
49
Data Quality
Not enough data
8.7
98
Not enough data
9.1
97
Not enough data
9.3
97
Maintainence
Not enough data
9.0
52
Not enough data
8.7
45
Generative AI
Not enough data
6.9
6
Not enough data
7.5
6
Agentic AI - Data Governance
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Data Sourcing
Not enough data
8.5
139
|
Verified
Not enough data
8.7
143
|
Verified
Feature Not Available
Feature Not Available
Feature Not Available
8.7
135
|
Verified
Intelligence
Not enough data
8.0
120
|
Verified
Not enough data
6.9
83
|
Verified
Not enough data
Feature Not Available
Functionality
Not enough data
9.1
27
Not enough data
8.4
18
Not enough data
8.8
26
Not enough data
9.0
24
Not enough data
8.7
25
Not enough data
9.1
25
Not enough data
9.0
26
Not enough data
8.7
25
Not enough data
8.6
24
Not enough data
8.7
29
Not enough data
9.0
27
Not enough data
9.0
28
Functionality
Not enough data
9.0
20
Not enough data
8.6
20
Not enough data
9.1
23
Not enough data
8.3
20
Not enough data
8.4
17
Not enough data
8.5
22
Not enough data
8.6
19
Not enough data
8.2
14
Not enough data
8.6
17
Development
Not enough data
8.9
47
Not enough data
8.1
39
Management
Not enough data
8.0
46
Not enough data
8.6
43
Integration Options
Not enough data
8.4
23
Not enough data
8.4
23
Not enough data
8.8
39
Not enough data
8.5
20
Data Management
Not enough data
7.3
5
Not enough data
7.7
5
Not enough data
6.3
5
Not enough data
Not enough data
Not enough data
Not enough data
Functionality
Not enough data
7.7
5
Not enough data
7.7
5
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
6.3
5
Security
Not enough data
Not enough data
Not enough data
Not enough data
Generative AI
Not enough data
Not enough data
Functionality
Not enough data
8.4
18
Not enough data
8.6
13
Not enough data
8.6
11
Not enough data
8.8
12
Categories
Categories
Shared Categories
Dynamics 365 Customer Insights and Twilio Segment are categorized as Customer Data Platform (CDP)
Unique Categories
Dynamics 365 Customer Insights has no unique categories
Twilio Segment is categorized as Consent Management Platform (CMP), Data Subject Access Request (DSAR), Data Privacy Management, Data Governance, E-Commerce Data Integration, and Reverse ETL
Reviews
Reviewers' Company Size
Dynamics 365 Customer Insights
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Twilio Segment
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Small-Business
(50 or fewer emp.)
Mid-Market
(51-1000 emp.)
Enterprise
(> 1000 emp.)
Reviewers' Industry
Accounting
12.5%
Staffing and Recruiting
6.3%
Sports
6.3%
Retail
6.3%
Management Consulting
6.3%
Other
62.5%
Computer Software
21.6%
Information Technology and Services
12.8%
Financial Services
9.0%
Internet
7.3%
Marketing and Advertising
5.3%
Other
44.0%
Most Helpful Reviews
Dynamics 365 Customer Insights
Most Helpful Favorable Review
Verified User in Sports
Goal tracking and leader boards. Loved the way Dynamics tracked the leader boards and goals for all the reps. Was very easy to see where you were to goal and how much needed to be produced.
Most Helpful Critical Review
Verified User in Legal Services
I wish that the word options in Microsoft were a little more user friendly and visible.
Twilio Segment
Most Helpful Favorable Review
Jonathan M.
Verified User in Retail
We can try and switch to new tools without having to manage tons of different integrations/snippets/libraries. As a software engineer segment allow us to really implement separation of concerns as we don't need to mix our code-base with different...
Most Helpful Critical Review
Verified User in Computer Software
There are other other tools as well in the market provioding the same thing at a very much lower rate and much better docs and support
Verified User in Sports
Goal tracking and leader boards. Loved the way Dynamics tracked the leader boards and goals for all the reps. Was very easy to see where you were to goal and how much needed to be produced.
Jonathan M.
Verified User in Retail
We can try and switch to new tools without having to manage tons of different integrations/snippets/libraries. As a software engineer segment allow us to really implement separation of concerns as we don't need to mix our code-base with different...
Verified User in Legal Services
I wish that the word options in Microsoft were a little more user friendly and visible.
Verified User in Computer Software
There are other other tools as well in the market provioding the same thing at a very much lower rate and much better docs and support
Alternatives
Discussions
Dynamics 365 Customer Insights has no discussions with answers
What is the best way to do QA of tracking implementation?
1 comment
CR
My experience tells me that I always need to do end-to-end testing, just relying on that whenever an event ends up in segment, it will also end up in the...Read more
I used segment in different organizations as I was the one suggesting it, but then
1 comment
AB
There is if you become a referral partner, but is an involved process with approval....Read more
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