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- Customer Data Platforms (CDP)
- Microsoft Dynamics 365 Customer Insights
- Salesforce Data Cloud
- Microsoft Dynamics 365 Customer Insights-vs-Salesforce Data Cloud
Compare Dynamics 365 Customer Insights and Salesforce Data Cloud 
At a Glance
Market Segments
Mid-Market (75.0% of reviews)
Mid-Market (47.0% of reviews)
Entry-Level Pricing
No pricing available
No pricing available
Dynamics 365 Customer Insights
Star Rating
(19)4.0 out of 5
Market Segments
Mid-Market (75.0% of reviews)
Entry-Level Pricing
No pricing available
Learn more about Dynamics 365 Customer InsightsSalesforce Data Cloud
Star Rating
(69)4.4 out of 5
Market Segments
Mid-Market (47.0% of reviews)
Entry-Level Pricing
No pricing available
Learn more about Salesforce Data CloudSummary
AI Generated Summary
AI-generated. Powered by real user reviews.
- Users report that Dynamics 365 Customer Insights excels in data enrichment capabilities, with a score of 8.3, allowing businesses to enhance their customer profiles effectively. In contrast, Salesforce CDP, while strong in expandability with a score of 9.3, may not provide the same depth in data enrichment features.
- Reviewers mention that Salesforce CDP offers superior ease of administration, scoring 9.1, which simplifies the management of customer data. Conversely, Dynamics 365 has a lower ease of use rating at 7.2, indicating that users may face challenges navigating its interface.
- G2 users highlight the predictive modeling feature in Dynamics 365, scoring 8.3, as a valuable tool for forecasting customer behavior. However, Salesforce CDP's marketing metrics score of 8.7 suggests it provides more comprehensive insights into campaign performance, which some users find crucial for decision-making.
- Reviewers say that the recommendation engine in Dynamics 365, also scoring 8.3, is effective but lacks the advanced capabilities found in Salesforce CDP, which is noted for its robust content marketing features, scoring 9.3, making it a preferred choice for marketing teams.
- Users on G2 report that the product direction for Salesforce CDP is viewed positively at 8.4, indicating a strong commitment to innovation and user feedback. In contrast, Dynamics 365's product direction score of 6.8 suggests that users may feel less confident about future updates and enhancements.
- Reviewers mention that the quality of support for Salesforce CDP, rated at 8.8, is often highlighted as a strong point, with many users appreciating the responsiveness and helpfulness of the support team. Meanwhile, Dynamics 365's support quality rating of 8.1 indicates room for improvement in this area.
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Pricing
Entry-Level Pricing
Dynamics 365 Customer Insights
No pricing availableSalesforce Data Cloud
No pricing availableFree Trial
Dynamics 365 Customer Insights
Free Trial is available
Salesforce Data Cloud
No trial information availableRatings
Meets Requirements
8.2
11
8.9
42
Ease of Use
7.2
10
8.1
52
Ease of Setup
Not enough data
7.2
29
Ease of Admin
Not enough data
9.1
11
Quality of Support
8.1
8
8.7
41
Has the product been a good partner in doing business?
Not enough data
9.2
11
Product Direction (% positive)
6.8
11
8.5
40
Features by Category
Data Sourcing
Not enough data
8.3
5
Not enough data
9.3
5
Feature Not Available
9.3
5
Feature Not Available
8.7
5
Intelligence
Not enough data
8.7
5
Not enough data
8.3
5
Not enough data
8.3
5
Categories
Categories
Shared Categories
Dynamics 365 Customer Insights and Salesforce Data Cloud are categorized as Customer Data Platform (CDP)
Unique Categories
Dynamics 365 Customer Insights has no unique categories
Salesforce Data Cloud has no unique categories
Reviews
Reviewers' Company Size
Dynamics 365 Customer Insights
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Salesforce Data Cloud
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Small-Business
(50 or fewer emp.)
Mid-Market
(51-1000 emp.)
Enterprise
(> 1000 emp.)
Reviewers' Industry
Accounting
12.5%
Staffing and Recruiting
6.3%
Sports
6.3%
Retail
6.3%
Management Consulting
6.3%
Other
62.5%
Information Technology and Services
12.1%
Marketing and Advertising
9.1%
Computer Software
9.1%
Financial Services
7.6%
Pharmaceuticals
6.1%
Other
56.1%
Most Helpful Reviews
Dynamics 365 Customer Insights
Most Helpful Favorable Review
Verified User in Sports
Goal tracking and leader boards. Loved the way Dynamics tracked the leader boards and goals for all the reps. Was very easy to see where you were to goal and how much needed to be produced.
Most Helpful Critical Review
Verified User in Legal Services
I wish that the word options in Microsoft were a little more user friendly and visible.
Salesforce Data Cloud
Most Helpful Favorable Review
Ali s.
Verified User in Information Technology and Services
Salesforce customer 360 data manager is a Fantastic product that stores clients data and is easy to customize, There are many different ways of setting up clients,
Most Helpful Critical Review
Verified User in Internet
Slow page load pace. Lack of bulk upload of contracts feature.
Verified User in Sports
Goal tracking and leader boards. Loved the way Dynamics tracked the leader boards and goals for all the reps. Was very easy to see where you were to goal and how much needed to be produced.
Ali s.
Verified User in Information Technology and Services
Salesforce customer 360 data manager is a Fantastic product that stores clients data and is easy to customize, There are many different ways of setting up clients,
Verified User in Legal Services
I wish that the word options in Microsoft were a little more user friendly and visible.
Verified User in Internet
Slow page load pace. Lack of bulk upload of contracts feature.
Alternatives
Discussions
Dynamics 365 Customer Insights has no discussions with answers
Salesforce Data Cloud has no discussions with answers
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