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Compare Designer and Draw.io 
At a Glance
Market Segments
Enterprise (50.0% of reviews)
Small-Business (49.8% of reviews)
Entry-Level Pricing
No pricing available
No pricing available
Designer
Star Rating
(10)4.7 out of 5
Market Segments
Enterprise (50.0% of reviews)
Entry-Level Pricing
No pricing available
Learn more about DesignerDraw.io
Star Rating
(420)4.4 out of 5
Market Segments
Small-Business (49.8% of reviews)
Entry-Level Pricing
No pricing available
Learn more about Draw.ioSummary
AI Generated Summary
AI-generated. Powered by real user reviews.
- Users report that Draw.io excels in its ease of use, with a score of 8.8, making it a favorite among small businesses for creating diagrams quickly and intuitively. In contrast, Designer shines with an impressive ease of use score of 9.4, indicating a more streamlined experience for users, particularly in enterprise settings.
- Reviewers mention that Draw.io has a solid integration with ServiceNow, which is beneficial for users looking to incorporate their diagrams into existing workflows. However, Designer's integration capabilities are noted to be more robust, with users highlighting its seamless connection to various enterprise applications.
- G2 users indicate that Draw.io has a lower quality of support, scoring 8.0, which can be a drawback for users needing immediate assistance. On the other hand, Designer boasts a high support quality score of 9.5, with reviewers praising the responsiveness and helpfulness of their support team.
- Users on G2 report that Draw.io has a good product direction score of 8.0, suggesting that the software is evolving to meet user needs. In comparison, Designer's product direction score of 8.5 indicates a slightly more positive outlook on its future developments, which is appealing for long-term users.
- Reviewers mention that Draw.io is particularly favored by small businesses, with 49.6% of reviews coming from this segment, highlighting its accessibility and affordability. Conversely, Designer is primarily used by enterprises, with 50.0% of reviews, showcasing its tailored features for larger organizations.
- Users say that Draw.io has a total of 409 reviews, reflecting a strong user base and community feedback, while Designer has only 10 reviews, which may indicate a newer product or a smaller user community, potentially affecting the breadth of user experiences shared.
Pricing
Entry-Level Pricing
Designer
No pricing availableDraw.io
No pricing availableFree Trial
Designer
Free Trial is available
Draw.io
No trial information availableRatings
Meets Requirements
8.8
8
8.9
361
Ease of Use
9.4
8
8.8
365
Ease of Setup
9.7
6
9.1
74
Ease of Admin
Not enough data
8.3
51
Quality of Support
9.5
7
8.0
213
Has the product been a good partner in doing business?
Not enough data
8.4
39
Product Direction (% positive)
8.5
8
8.0
351
Features by Category
ServiceNow Apps
Not enough data
Not enough data
Not enough data
Not enough data
Agentic AI - ServiceNow Store Apps
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Reviews
Reviewers' Company Size
Designer
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Draw.io
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Small-Business
(50 or fewer emp.)
Mid-Market
(51-1000 emp.)
Enterprise
(> 1000 emp.)
Reviewers' Industry
Utilities
10.0%
Retail
10.0%
Real Estate
10.0%
Packaging and Containers
10.0%
Information Technology and Services
10.0%
Other
50.0%
Computer Software
16.5%
Information Technology and Services
15.6%
Design
5.4%
Internet
3.6%
Higher Education
3.6%
Other
55.2%
Most Helpful Reviews
Designer
Most Helpful Favorable Review
Thomas B.
Verified User in Financial Services
I like the ability to visualize the current state of our CMDB or Business Service, and then use that to plan out changes. By having the up to date information presented if there is a change that you are unaware of it will show up in your new design plans...
Most Helpful Critical Review
Verified User in Information Technology and Services
nothing really. The Designer works as expectecd and even better.
Draw.io
Most Helpful Favorable Review
Richard Y.
Verified User in Business Supplies and Equipment
The best part of Draw.io is the collaboration features. It is offers saving files directly to services such as Google Drive or Dropbox along with saving to to computer. It's really cool that I can instantly save my works to my Google drive and open them...
Most Helpful Critical Review
Julie C.
Verified User in Defense & Space
Limited functions are a bit restricting.
Thomas B.
Verified User in Financial Services
I like the ability to visualize the current state of our CMDB or Business Service, and then use that to plan out changes. By having the up to date information presented if there is a change that you are unaware of it will show up in your new design plans...
Richard Y.
Verified User in Business Supplies and Equipment
The best part of Draw.io is the collaboration features. It is offers saving files directly to services such as Google Drive or Dropbox along with saving to to computer. It's really cool that I can instantly save my works to my Google drive and open them...
Verified User in Information Technology and Services
nothing really. The Designer works as expectecd and even better.
Julie C.
Verified User in Defense & Space
Limited functions are a bit restricting.
Alternatives
Discussions
Designer has no discussions with answers
Some time it automaticaly stoped responding even it is connected to network.
2 comments
SL
Hi,
On the upper part where says "Help" there is an option to turn on the "Work Offline" option, when you clic it explains how to use the offline...Read more
Do you plan to create a offline tool?
2 comments
AB
Happy to say this already exists.
From the "Help" menu, "Download draw.io Desktop..."Read more
Could the concurrence of people working on the same diagram be implemented?
2 comments
GM
Yes, It is workable by your entire teamRead more
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