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Compare Datto RMM and NinjaOne 
At a Glance
Market Segments
Small-Business (62.5% of reviews)
Mid-Market (48.6% of reviews)
Entry-Level Pricing
No pricing available
No pricing available
Datto RMM
Star Rating
(690)4.5 out of 5
Market Segments
Small-Business (62.5% of reviews)
Entry-Level Pricing
No pricing available
Free Trial is available
Learn more about Datto RMMNinjaOne
Star Rating
(2,413)4.7 out of 5
Market Segments
Mid-Market (48.6% of reviews)
Entry-Level Pricing
No pricing available
Free Trial is available
Learn more about NinjaOneSummary
AI Generated Summary
AI-generated. Powered by real user reviews.
- Users report that NinjaOne excels in Ease of Use with a score of 9.2, while Datto RMM trails slightly at 8.8. Reviewers mention that NinjaOne's intuitive interface makes it easy for new users to navigate and manage devices effectively.
- Reviewers mention that NinjaOne's Quality of Support is outstanding, scoring 9.2 compared to Datto RMM's 8.4. Users say that NinjaOne's support team is responsive and knowledgeable, often resolving issues quickly.
- Users on G2 highlight NinjaOne's superior Remote Monitoring capabilities, scoring 9.3 versus Datto RMM's 9.2. Reviewers say that NinjaOne provides real-time alerts and comprehensive monitoring tools that enhance proactive management.
- Reviewers mention that NinjaOne's Patch Management feature is robust, scoring 9.0, while Datto RMM scores 8.6. Users report that NinjaOne automates updates efficiently, reducing vulnerabilities and saving time.
- Users say that NinjaOne shines in Unattended Remote Access with a score of 9.2, compared to Datto RMM's 8.5. Reviewers mention that NinjaOne allows seamless access to devices without user intervention, which is crucial for IT support.
- G2 users report that NinjaOne's Device Management features are highly rated at 9.2, while Datto RMM scores 9.1. Reviewers mention that NinjaOne offers comprehensive tools for managing a wide range of devices, making it a preferred choice for mid-market companies.
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Pricing
Entry-Level Pricing
Datto RMM
No pricing availableNinjaOne
No pricing availableFree Trial
Datto RMM
Free Trial is available
NinjaOne
Free Trial is available
Ratings
Meets Requirements
8.9
626
9.1
2,254
Ease of Use
8.8
666
9.2
2,283
Ease of Setup
8.7
575
9.2
2,123
Ease of Admin
8.8
483
9.2
2,061
Quality of Support
8.4
565
9.2
2,181
Has the product been a good partner in doing business?
8.9
457
9.5
2,023
Product Direction (% positive)
9.1
625
9.8
2,250
Features by Category
Administration
Not enough data
8.2
421
Not enough data
8.8
437
Not enough data
8.2
442
Service Desk
Not enough data
8.2
437
Not enough data
8.0
430
Not enough data
7.9
409
Management
Not enough data
8.3
416
Not enough data
9.1
420
Not enough data
8.7
401
Not enough data
8.9
401
Not enough data
8.5
383
Functionality
Not enough data
7.6
397
Not enough data
8.5
408
Not enough data
8.9
423
Not enough data
8.9
425
Agentic AI - IT Service Management (ITSM) Tools
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Compatibility
Not enough data
8.7
221
Not enough data
7.9
198
Not enough data
8.3
201
Not enough data
8.1
191
Management
Not enough data
Feature Not Available
Not enough data
8.2
205
Not enough data
8.6
209
Not enough data
8.8
221
Not enough data
9.1
218
Compliance
Not enough data
8.7
200
Not enough data
8.3
193
Not enough data
Feature Not Available
Agentic AI - Server Backup
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Functionality
Not enough data
Feature Not Available
Not enough data
8.7
246
Not enough data
8.9
258
Not enough data
8.3
251
Not enough data
Feature Not Available
Compatibility
Not enough data
8.8
256
Not enough data
8.4
246
Not enough data
8.1
240
Management
Not enough data
8.1
240
Not enough data
8.7
242
Not enough data
8.6
246
Agentic AI - Online Backup
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Administration
9.1
511
9.2
1359
|
Verified
8.1
489
8.0
1154
8.7
506
8.6
1290
|
Verified
Monitoring and Management
9.2
510
9.3
1350
|
Verified
8.4
502
8.5
1266
8.4
499
8.6
1309
|
Verified
8.6
502
9.0
1352
|
Verified
Organization
8.1
490
8.0
1137
|
Verified
Service Management
8.0
488
7.4
1122
8.8
499
9.1
1295
|
Verified
8.7
493
8.6
1213
|
Verified
Agentic AI - Remote Monitoring & Management (RMM)
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Scope
Not enough data
8.9
192
Not enough data
8.9
201
Security
Not enough data
8.6
197
Not enough data
8.5
177
Not enough data
7.5
177
Management
Not enough data
9.1
193
Not enough data
8.9
191
Not enough data
8.8
186
Not enough data
8.8
186
Not enough data
8.0
170
Agentic AI - Unified Endpoint Management (UEM)
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Functionality
Not enough data
8.8
520
Not enough data
8.9
533
Not enough data
8.1
483
Not enough data
8.8
480
Monitoring - Network Monitoring
Not enough data
7.5
116
Not enough data
7.7
118
Not enough data
8.3
119
Management
Not enough data
8.3
441
Not enough data
8.3
451
Not enough data
7.6
415
Analytics - Network Monitoring
Not enough data
6.8
111
Not enough data
6.6
112
Security - Network Monitoring
Not enough data
7.6
113
Not enough data
6.9
111
Not enough data
6.8
111
Network Performance - Network Monitoring
Not enough data
6.6
111
Not enough data
7.4
109
AI Automation - Network Monitoring
Not enough data
6.1
107
Not enough data
6.0
107
Not enough data
6.2
107
Agentic AI - Network Monitoring
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Monitoring
Not enough data
9.3
444
|
Verified
Not enough data
9.2
444
|
Verified
Not enough data
8.4
401
|
Verified
Not enough data
7.0
94
Management Tools
Not enough data
8.3
392
Not enough data
8.7
408
|
Verified
Not enough data
8.5
392
|
Verified
Generative AI
Not enough data
Feature Not Available
Not enough data
Feature Not Available
Agentic AI - Incident Management
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Asset Inventory
Not enough data
9.0
877
Not enough data
8.8
869
Not enough data
7.7
793
Not enough data
Feature Not Available
Not enough data
8.2
811
Generative AI
Not enough data
Feature Not Available
Not enough data
Feature Not Available
Agentic AI - IT Asset Management
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Management
Not enough data
9.1
834
Not enough data
8.7
786
Not enough data
8.0
753
Not enough data
8.2
782
Administration
8.7
448
9.2
1078
8.2
450
8.7
1043
7.2
432
7.8
964
8.5
442
9.2
1077
8.5
437
8.9
1014
8.7
444
8.8
1047
Maintenance
9.1
446
9.2
1063
7.1
422
7.6
890
Communication
8.0
435
7.9
929
6.0
411
Feature Not Available
5.9
409
Feature Not Available
6.6
411
7.1
868
Security
7.7
418
8.3
904
8.0
425
8.4
934
Device Support
6.1
418
7.6
911
7.6
423
8.4
965
7.7
424
8.5
956
Performance
8.1
434
8.2
1011
Functionality
Not enough data
8.8
224
Not enough data
7.8
199
Not enough data
8.0
203
Not enough data
8.5
212
Performance
Not enough data
8.7
220
Not enough data
8.6
211
Not enough data
Feature Not Available
Not enough data
8.7
215
Agentic AI - PC Backup
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Generative AI
7.1
247
Feature Not Available
Management and Discovery - IT Documentation
Not enough data
8.4
101
Not enough data
8.1
100
Not enough data
8.7
100
Operations - IT Documentation
Not enough data
8.3
100
Not enough data
8.7
100
Not enough data
8.2
101
System Control
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Vulnerability Prevention
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Security Management
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Management
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Reporting
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Security
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Platform - Mobile Device Management (MDM)
Not enough data
8.4
259
Operating System
Not enough data
9.2
292
Not enough data
8.0
287
Not enough data
8.3
280
Management
Not enough data
8.5
279
Not enough data
8.1
266
Not enough data
8.1
266
Not enough data
8.1
268
Not enough data
8.1
266
Security
Not enough data
8.4
269
Not enough data
8.5
268
Agentic AI - Mobile Device Management (MDM)
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Knowledge Base
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Security
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Content
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Communication
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Analysis
Not enough data
8.1
507
Platform
Not enough data
7.7
495
Not enough data
9.0
512
Not enough data
8.1
484
Not enough data
8.5
507
Not enough data
8.2
496
Security
Not enough data
8.6
513
Not enough data
9.2
520
Not enough data
7.5
482
Not enough data
8.7
501
Not enough data
8.1
487
Agentic AI - Enterprise IT Management
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Categories
Categories
Shared Categories
Datto RMM and NinjaOne are categorized as Remote Monitoring & Management (RMM), Patch Management, Remote Support, and Endpoint Management
Unique Categories
Datto RMM has no unique categories
Reviews
Reviewers' Company Size
Datto RMM
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
NinjaOne
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Small-Business
(50 or fewer emp.)
Mid-Market
(51-1000 emp.)
Enterprise
(> 1000 emp.)
Reviewers' Industry
Information Technology and Services
44.2%
Computer & Network Security
24.1%
Computer Networking
2.3%
Manufacturing
2.2%
Hospital & Health Care
2.2%
Other
25.1%
Information Technology and Services
27.7%
Computer & Network Security
13.7%
Hospital & Health Care
4.4%
Manufacturing
3.3%
Computer Software
3.1%
Other
47.8%
Most Helpful Reviews
Datto RMM
Most Helpful Favorable Review
Verified User in Information Technology and Services
Great scripting support Solid remote control options Decent alerts Custom scripting
Most Helpful Critical Review
Chris F.
Verified User in Information Technology and Services
Web RTC's unreliability, it doesn't recover all that well when the internet disconnects. Snoozing the privacy mode sometimes resets. Seperating clients to different sites can be tricky.
NinjaOne
Most Helpful Favorable Review
Giuseppe L.
Verified User in Logistics and Supply Chain
NinjaOne helps our IT Department automate various operations. The integrated ecosystem, including the Ticket System and Remote Control, allows us to provide the best support experience. We particularly appreciate the automation, patch management, and...
Most Helpful Critical Review
Verified User in Information Technology and Services
Ninja still seems half finished to me. The ease of integration just isn't there like with more mature toos.. The documentation tool isn't great. There's no Pax8 integration. The lack of a device search results table is a pretty glaring deficiency. Ninja...
Verified User in Information Technology and Services
Great scripting support Solid remote control options Decent alerts Custom scripting
Giuseppe L.
Verified User in Logistics and Supply Chain
NinjaOne helps our IT Department automate various operations. The integrated ecosystem, including the Ticket System and Remote Control, allows us to provide the best support experience. We particularly appreciate the automation, patch management, and...
Chris F.
Verified User in Information Technology and Services
Web RTC's unreliability, it doesn't recover all that well when the internet disconnects. Snoozing the privacy mode sometimes resets. Seperating clients to different sites can be tricky.
Verified User in Information Technology and Services
Ninja still seems half finished to me. The ease of integration just isn't there like with more mature toos.. The documentation tool isn't great. There's no Pax8 integration. The lack of a device search results table is a pretty glaring deficiency. Ninja...
Discussions
What is datto RMM used for?
2 comments
AW
We use Datto for patch management and limited software deployments. We also occasionally will use it to remotely access a workstation. Read more
What can RMM see?
2 comments
MS
Datto RMM has insight into everything once you install the agents, Everything from computer specifications, activity logs,all the way up to being able to...Read more
Datto RMM has no more discussions with answers
Do I need a WSUS Server to enable patch management on Windows devices?
6 comments
JT
You can use WSUS to completely manage the distribution of Microsoft Update updates to https://basketballstars2.com computers on your network. Read more
How do I make a script to block all users on a PC from executive .MSI / .exe files?
2 comments
PR
Their accounts should be regular users. Their accounts should not be administrators.Read more
Do you provide the same level of functionality for MacOS as you do for Windows?
2 comments
BA
Hey Sam,
We are an all Mac firm (as we work on Macs ourselves) and I can confirm they do support Macs well. Now, because of the Apple environment, they...Read more
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