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- Datadog-vs-ServiceNow Cloud Observability (formerly LightStep)
Compare Datadog and ServiceNow Cloud Observability (formerly LightStep) 
At a Glance
Market Segments
Mid-Market (46.7% of reviews)
Enterprise (47.4% of reviews)
Entry-Level Pricing
$0 Per host, per month
Free Get started quickly
Datadog
Star Rating
(632)4.4 out of 5
Market Segments
Mid-Market (46.7% of reviews)
Entry-Level Pricing
$0 Per host, per month
Free Trial is available
Browse all 3 pricing plansServiceNow Cloud Observability (formerly LightStep)
Star Rating
(20)4.6 out of 5
Market Segments
Enterprise (47.4% of reviews)
Entry-Level Pricing
Free Get started quickly
Browse all 3 pricing plansSummary
AI Generated Summary
AI-generated. Powered by real user reviews.
- Users report that Datadog excels in its alerting capabilities, with a score of 9.2, making it a preferred choice for teams needing robust multi-channel alerting. In contrast, ServiceNow Cloud Observability's alerting functionality received a lower score of 7.9, indicating that users find it less effective in this area.
- Reviewers mention that ServiceNow Cloud Observability shines in its dashboards and visualizations, achieving a high score of 9.5. Users appreciate the intuitive design and ease of use, while Datadog's score of 8.8 suggests it may not be as visually appealing or user-friendly.
- G2 users highlight Datadog's strong performance monitoring features, particularly in real-time monitoring, which scored 9.2. Users say this allows for immediate insights into system performance, whereas ServiceNow Cloud Observability's performance monitoring scored lower at 8.0, indicating potential gaps in real-time capabilities.
- Reviewers mention that ServiceNow Cloud Observability offers superior quality of support, with a score of 9.6, which users say is crucial for enterprise-level operations. Datadog's support quality, rated at 8.3, suggests that users may experience longer response times or less comprehensive assistance.
- Users on G2 report that Datadog's automation features, scoring 8.0, are effective for streamlining operations, but ServiceNow Cloud Observability's automation capabilities are rated significantly higher at 9.8, indicating a more advanced and user-friendly automation experience.
- Reviewers say that while both products offer strong monitoring capabilities, Datadog's logging functionality scored 9.3, which users find particularly useful for troubleshooting, whereas ServiceNow Cloud Observability's logging features are perceived as less comprehensive, scoring 8.0.
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Pricing
Entry-Level Pricing
Datadog
Free
$0
Per host, per month
Core collection and visualization features
- Discussion Group Supported
- 1-Day Metric Retention
- Up to 5 Hosts
ServiceNow Cloud Observability (formerly LightStep)
Community
Free
Get started quickly
- Best for small projects
- Explore every feature
- Community support
Free Trial
Datadog
Free Trial is available
ServiceNow Cloud Observability (formerly LightStep)
Free Trial is available
Ratings
Meets Requirements
8.7
480
9.0
14
Ease of Use
8.2
560
9.2
14
Ease of Setup
8.3
330
Not enough data
Ease of Admin
8.3
215
Not enough data
Quality of Support
8.3
427
9.6
14
Has the product been a good partner in doing business?
8.5
202
Not enough data
Product Direction (% positive)
8.9
465
7.9
11
Features by Category
Operations
7.3
5
Not enough data
8.0
5
Not enough data
6.7
7
Not enough data
Not enough data
Not enough data
Cost Optimization
7.6
7
Not enough data
7.3
5
Not enough data
Not enough data
Not enough data
Administration
8.0
5
Not enough data
7.8
6
Not enough data
Not enough data
Not enough data
Agentic AI - Cloud Cost Management
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Functionality
8.7
48
Not enough data
9.3
62
Not enough data
9.0
56
Not enough data
8.8
49
Not enough data
8.9
51
Not enough data
8.9
44
Not enough data
Agentic AI - Website Monitoring
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Functionality
9.2
99
Not enough data
9.0
100
Not enough data
9.3
85
Not enough data
8.9
100
Not enough data
8.8
84
Not enough data
8.9
89
Not enough data
Agentic AI - Database Monitoring
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Functionality
9.2
48
Not enough data
9.2
53
Not enough data
8.1
39
Not enough data
8.5
41
Not enough data
Monitoring - Network Monitoring
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Management
8.6
45
Not enough data
9.0
46
Not enough data
8.8
43
Not enough data
Analytics - Network Monitoring
Not enough data
Not enough data
Not enough data
Not enough data
Security - Network Monitoring
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Network Performance - Network Monitoring
Not enough data
Not enough data
Not enough data
Not enough data
AI Automation - Network Monitoring
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Agentic AI - Network Monitoring
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Monitoring
8.9
114
Not enough data
8.6
110
Not enough data
8.8
105
Not enough data
8.7
124
Not enough data
Not enough data
Not enough data
Administration
8.5
109
Feature Not Available
8.5
89
Not enough data
8.3
88
Not enough data
Not enough data
Not enough data
Analysis
8.5
107
Not enough data
8.8
112
Not enough data
Feature Not Available
Feature Not Available
Agentic AI - Cloud Infrastructure Monitoring
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
AI Automation - Cloud Infrastructure Monitoring
Not enough data
Not enough data
Not enough data
Not enough data
Automation
Feature Not Available
Not enough data
8.1
6
Not enough data
Feature Not Available
Not enough data
8.5
8
Not enough data
Functionality
8.7
9
Not enough data
7.8
9
Not enough data
7.7
8
Not enough data
9.1
9
Not enough data
Incident Management
8.5
11
Not enough data
9.1
11
Not enough data
8.9
11
Not enough data
Functionality
9.0
15
Not enough data
8.4
16
Not enough data
9.3
20
Not enough data
Issue Resolution
9.0
18
Not enough data
9.0
15
Not enough data
Feature Not Available
Not enough data
Management
8.6
18
Not enough data
9.5
18
Not enough data
8.9
18
Not enough data
Generative AI
Not enough data
Not enough data
Not enough data
Not enough data
Agentic AI - AIOps Platforms
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Visibility
8.8
80
9.5
7
9.0
79
7.9
7
8.8
73
9.3
7
Monitoring and Management
8.3
75
9.8
7
8.7
77
9.0
7
9.0
81
8.8
7
Agentic AI - Log Monitoring
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Visibility
8.8
71
Not enough data
8.6
65
Not enough data
8.2
63
Not enough data
Monitoring and Management
8.4
64
Not enough data
7.6
59
Not enough data
8.3
61
Not enough data
9.0
64
Not enough data
8.7
60
Not enough data
8.3
65
Not enough data
Cloud environment support
8.1
57
Not enough data
7.9
54
Not enough data
Agentic AI - Server Monitoring
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Functionality
8.4
36
Not enough data
8.6
36
Not enough data
8.8
38
Not enough data
7.8
32
Not enough data
Management
8.4
35
Not enough data
8.6
38
Not enough data
8.1
35
Not enough data
9.0
40
Not enough data
Agentic AI - Enterprise Monitoring
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Data Sources
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Analytics
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Metrics
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Device Recognition
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Monitoring
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Provisioning
Not enough data
Not enough data
Not enough data
Not enough data
Feature Not Available
Not enough data
Feature Not Available
Not enough data
Data Preparation
8.5
58
|
Verified
Not enough data
8.5
57
|
Verified
Not enough data
7.8
55
|
Verified
Not enough data
7.8
55
|
Verified
Not enough data
Analysis
8.6
53
|
Verified
Not enough data
8.4
60
|
Verified
Not enough data
8.7
61
|
Verified
Not enough data
8.5
64
|
Verified
Not enough data
8.6
54
|
Verified
Not enough data
8.7
52
|
Verified
Not enough data
Visualization
8.9
66
|
Verified
Not enough data
8.7
56
|
Verified
Not enough data
Agentic AI - Log Analysis
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Monitoring
8.6
102
8.3
5
8.9
94
8.7
5
8.9
104
8.0
5
7.3
89
Not enough data
8.5
95
Not enough data
Response
8.8
112
Not enough data
8.8
99
Not enough data
8.0
92
8.7
5
Agentic AI - Application Performance Monitoring (APM)
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Performance
8.5
106
Not enough data
8.2
92
Not enough data
Functionality
8.5
94
Not enough data
8.0
86
Not enough data
Feature Not Available
Not enough data
8.5
101
Not enough data
Alerts management
8.7
39
Not enough data
8.0
41
Not enough data
8.6
43
Not enough data
Monitoring
8.6
34
Not enough data
9.1
37
Not enough data
8.7
39
Not enough data
9.1
34
Not enough data
Automation
8.4
34
Not enough data
8.6
32
Not enough data
Analysis
8.2
37
Not enough data
8.4
40
Not enough data
9.2
39
Not enough data
8.5
38
Not enough data
Issue Resolution
8.3
33
Not enough data
7.6
36
Not enough data
8.5
31
Not enough data
Generative AI
7.3
11
Not enough data
Agentic AI - IT Alerting
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Data Management - Observability Pipeline
Not enough data
Not enough data
7.4
7
Not enough data
6.7
5
Not enough data
Not enough data
Not enough data
6.4
7
Not enough data
Performance - Observability Pipeline
5.8
6
Not enough data
8.1
7
Not enough data
6.9
7
Not enough data
AI - Observability Pipeline
6.0
5
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Compliance - Observability Pipeline
Not enough data
Not enough data
Not enough data
Not enough data
Agentic AI - Observability Pipeline
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Telemetry Collection & Ingestion - Observability
Not enough data
Not enough data
Not enough data
Not enough data
Agentic AI - Observability Software
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Visualization & Dashboards - Observability
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Correlation & Root Cause Analysis - Observability
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Scalability & Ecosystem Integration - Observability
Not enough data
Not enough data
Not enough data
Not enough data
AI Features - Observability
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Response
Feature Not Available
Not enough data
Feature Not Available
Not enough data
Feature Not Available
Not enough data
7.9
42
Not enough data
Records
9.2
49
Not enough data
8.9
47
Not enough data
8.5
54
Not enough data
Management
9.2
50
Not enough data
8.4
46
Not enough data
Feature Not Available
Not enough data
Generative AI
7.2
9
Not enough data
7.8
9
Not enough data
Security Information and Event Management (SIEM)Hide 14 FeaturesShow 14 Features
8.9
13
Not enough data
Network Management
9.2
10
Not enough data
8.7
10
Not enough data
9.4
11
Not enough data
Incident Management
9.2
11
Not enough data
9.2
10
Not enough data
9.1
11
Not enough data
Security Intelligence
8.2
11
Not enough data
8.3
9
Not enough data
9.2
10
Not enough data
8.8
12
Not enough data
Agentic AI - Security Information and Event Management (SIEM)
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Categories
Categories
Shared Categories
Datadog and ServiceNow Cloud Observability (formerly LightStep) are categorized as Observability Software, Enterprise Monitoring, Log Monitoring, Database Monitoring, Cloud Infrastructure Monitoring, Container Monitoring, and Application Performance Monitoring (APM)
Unique Categories
Datadog is categorized as Observability Pipeline, Server Monitoring, AIOps Platforms, Network Traffic Analysis (NTA), IoT Device Management Platforms, IoT Analytics Platforms, Website Monitoring, IT Alerting, Log Analysis, Incident Response, Security Information and Event Management (SIEM), API Marketplace, Network Monitoring, and Cloud Cost Management
ServiceNow Cloud Observability (formerly LightStep) has no unique categories
Reviews
Reviewers' Company Size
Datadog
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
ServiceNow Cloud Observability (formerly LightStep)
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Small-Business
(50 or fewer emp.)
Mid-Market
(51-1000 emp.)
Enterprise
(> 1000 emp.)
Reviewers' Industry
Information Technology and Services
19.0%
Computer Software
16.9%
Financial Services
8.9%
Internet
4.5%
Retail
3.1%
Other
47.7%
Computer Software
47.4%
Information Technology and Services
10.5%
Financial Services
10.5%
Computer Games
10.5%
Telecommunications
5.3%
Other
15.8%
Most Helpful Reviews
Datadog
Most Helpful Favorable Review
Debabrata P.
Verified User in Information Technology and Services
With datadog you can quickly get up and running. May be the easiest among all out there. Since it enables you to put everything into one dashboard irrespective of their zone,VPC or environment type we can have one bookmarked place to look at for the first...
Most Helpful Critical Review
Verified User in Computer Software
As described in the previous section, the lack of support resulting in us not being able to resolve a deployment mistake and resulting billing issue.
ServiceNow Cloud Observability (formerly LightStep)
Most Helpful Favorable Review
Ali S.
Verified User in Telecommunications
Focus on (and contribution to) open standards for observability. Easy integration for many stacks. Intuitive, well designed dashboard(s) to work with the data, with instant value through predefined views and graphs. Continuous improvement in new releases.
Most Helpful Critical Review
Verified User in Computer Software
I have found it pretty difficult fo find metrics that I want. I haven't found the search tools that helpful. I don't find it very intuitive to find traces for specific endpoints.
Debabrata P.
Verified User in Information Technology and Services
With datadog you can quickly get up and running. May be the easiest among all out there. Since it enables you to put everything into one dashboard irrespective of their zone,VPC or environment type we can have one bookmarked place to look at for the first...
Ali S.
Verified User in Telecommunications
Focus on (and contribution to) open standards for observability. Easy integration for many stacks. Intuitive, well designed dashboard(s) to work with the data, with instant value through predefined views and graphs. Continuous improvement in new releases.
Verified User in Computer Software
As described in the previous section, the lack of support resulting in us not being able to resolve a deployment mistake and resulting billing issue.
Verified User in Computer Software
I have found it pretty difficult fo find metrics that I want. I haven't found the search tools that helpful. I don't find it very intuitive to find traces for specific endpoints.
Discussions
Does Datadog use AWS?
2 comments
IG
Yes, the backbone of Datadog infrastructure is sitting within AWS.Read more
What is the use of Datadog?
2 comments
CJ
Datadog is a software platform that facilitates data sharing across various teams within an organization, thereby breaking down silos between development,...Read more
Does it preserves history of logs?
1 comment
AN
Depends on your plan, log retention can be 7,15, 30 days etc, for long term you need to setup s3 archivingRead more
ServiceNow Cloud Observability (formerly LightStep) has no discussions with answers
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