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- Creatio
- Microsoft Dynamics 365 Sales
- Creatio-vs-Microsoft Dynamics 365 Sales
Compare Creatio and Dynamics 365 Sales 
At a Glance
Market Segments
Small-Business (44.6% of reviews)
Mid-Market (39.2% of reviews)
Entry-Level Pricing
Starting at $25.00 1 user Per Month
$210/month per user
Creatio
Star Rating
(302)4.6 out of 5
Market Segments
Small-Business (44.6% of reviews)
Entry-Level Pricing
Starting at $25.00 1 user Per Month
Free Trial is available
Browse all 4 pricing plansDynamics 365 Sales
Star Rating
(1,602)3.8 out of 5
Market Segments
Mid-Market (39.2% of reviews)
Entry-Level Pricing
$210/month per user
Browse all 3 pricing plansSummary
AI Generated Summary
AI-generated. Powered by real user reviews.
- Users report that Dynamics 365 Sales has a robust Contact & Account Management feature rated at 8.1, but reviewers mention that Creatio excels with a score of 9.0, highlighting its user-friendly interface and better organization of customer data.
- Reviewers mention that while Dynamics 365 Sales offers decent Opportunity & Pipeline Management at 7.9, Creatio shines with a score of 8.9, with users praising its intuitive pipeline visualization and tracking capabilities.
- G2 users report that Dynamics 365 Sales struggles with Ease of Use at 7.4, whereas Creatio receives high marks at 9.1, with reviewers noting its straightforward navigation and quick learning curve for new users.
- Users on G2 highlight that Dynamics 365 Sales has a Quality of Support rating of 7.5, but Creatio outperforms with a score of 9.2, with many reviewers praising its responsive customer service and comprehensive knowledge base.
- Reviewers mention that Dynamics 365 Sales has a Product Direction score of 6.3, indicating some concerns about future updates, while Creatio's score of 9.2 reflects a strong commitment to innovation and user feedback integration.
- Users say that while Dynamics 365 Sales offers basic Marketing Automation features rated at 7.6, Creatio's capabilities are significantly better at 8.8, with reviewers highlighting its advanced campaign management and lead nurturing tools.
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Pricing
Entry-Level Pricing
Creatio
Growth
Starting at $25.00
1 user Per Month
Provide automation to SMB clients
- No-code user interface designer
- Customization via scripts
- Unlimited number of records
Dynamics 365 Sales
Dynamics 365 Plan
$210
/month per user
Get full use of all applications in one comprehensive, cost-efficient option.
Free Trial
Creatio
Free Trial is available
Dynamics 365 Sales
No trial information availableRatings
Meets Requirements
9.1
217
8.1
1,278
Ease of Use
9.1
241
7.4
1,284
Ease of Setup
8.4
142
7.2
404
Ease of Admin
8.6
116
7.6
385
Quality of Support
9.1
215
7.5
1,121
Has the product been a good partner in doing business?
9.2
115
7.8
380
Product Direction (% positive)
9.2
202
6.3
1,258
Features by Category
Sales Force Automation
9.0
151
|
Verified
8.1
953
|
Verified
9.0
90
7.9
669
|
Verified
8.9
143
|
Verified
7.9
892
|
Verified
8.8
146
|
Verified
7.8
961
|
Verified
8.7
115
|
Verified
7.6
727
|
Verified
8.7
131
|
Verified
7.9
856
|
Verified
8.6
128
|
Verified
7.6
722
|
Verified
8.8
124
|
Verified
7.8
711
|
Verified
8.9
120
|
Verified
8.0
761
|
Verified
Marketing Automation
8.8
131
|
Verified
7.6
746
|
Verified
8.9
122
|
Verified
7.5
724
|
Verified
9.1
140
|
Verified
7.8
810
|
Verified
8.9
108
|
Verified
7.6
634
|
Verified
Customer Support
9.1
121
|
Verified
8.0
701
|
Verified
8.8
112
|
Verified
7.8
665
|
Verified
8.9
127
|
Verified
7.9
687
|
Verified
8.9
109
|
Verified
7.7
596
|
Verified
9.1
114
|
Verified
7.9
623
|
Verified
Reporting & Analytics
8.8
145
|
Verified
7.9
887
|
Verified
9.0
153
|
Verified
7.9
936
|
Verified
8.7
119
|
Verified
7.6
777
|
Verified
Mobile & Social
8.6
114
|
Verified
7.5
549
|
Verified
8.5
109
|
Verified
7.6
543
|
Verified
8.5
121
|
Verified
7.4
613
|
Verified
Platform
8.7
94
|
Verified
8.1
288
|
Verified
9.0
95
|
Verified
8.1
303
|
Verified
8.8
95
|
Verified
8.2
296
|
Verified
8.7
68
7.9
223
|
Verified
8.9
77
|
Verified
7.9
246
|
Verified
8.7
80
|
Verified
7.8
272
|
Verified
8.7
90
|
Verified
7.7
287
|
Verified
8.6
75
|
Verified
7.8
251
|
Verified
Integration
8.8
96
|
Verified
7.9
294
|
Verified
8.7
80
|
Verified
7.8
229
|
Verified
8.5
74
7.6
235
|
Verified
Generative AI
9.0
27
7.7
13
Agentic AI - CRM
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Ticket and Case Management
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Generative AI
Not enough data
Not enough data
Not enough data
Not enough data
Agentic AI - Help Desk
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Communication Channels
Not enough data
Not enough data
Not enough data
Not enough data
9.3
5
Not enough data
Not enough data
Not enough data
8.3
5
Not enough data
Platform
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Lead Generation
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Retail Distributed Order Management SystemsHide 8 FeaturesShow 8 Features
Not enough data
Not enough data
Administration
Not enough data
Not enough data
Not enough data
Not enough data
Inventory Control
Not enough data
Not enough data
Not enough data
Not enough data
Omni-Channel
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Setup
9.2
22
Not enough data
8.9
22
Not enough data
8.9
19
Not enough data
9.1
24
Not enough data
Management
8.9
19
Not enough data
8.9
18
Not enough data
8.8
20
Not enough data
Generative AI
9.0
10
Not enough data
Agentic AI - Workflow Management
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Channels
8.8
17
|
Verified
Not enough data
8.1
17
|
Verified
Not enough data
8.2
16
Not enough data
8.3
17
Not enough data
8.8
19
Not enough data
Generative AI
9.3
5
Not enough data
Functions
8.5
19
Not enough data
8.6
18
Not enough data
8.9
19
|
Verified
Not enough data
8.5
14
Not enough data
7.9
15
Not enough data
8.4
16
Not enough data
8.1
16
|
Verified
Not enough data
8.5
17
|
Verified
Not enough data
Agentic AI - Contact Center
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Administrative
8.3
19
|
Verified
Not enough data
9.3
22
|
Verified
Not enough data
9.0
23
|
Verified
Not enough data
7.7
15
Not enough data
9.2
18
Not enough data
Digital Workflows
9.0
10
Not enough data
9.5
13
Not enough data
9.1
13
Not enough data
Forms
9.2
12
Not enough data
9.2
12
Not enough data
8.5
12
Not enough data
Automation
9.4
13
Not enough data
9.4
12
Not enough data
8.8
11
Not enough data
8.2
11
Not enough data
Agentic AI - Digital Process Automation (DPA)
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Lead Monitoring
9.2
8
Not enough data
9.3
10
Not enough data
8.8
7
Not enough data
Agentic AI - Lead Capture
Not enough data
Not enough data
Not enough data
Not enough data
Data Capture
8.3
8
Not enough data
8.8
8
Not enough data
7.9
7
Not enough data
8.6
7
Not enough data
Analytics
8.7
9
Not enough data
8.8
10
Not enough data
Customization
8.5
8
Not enough data
8.6
7
Not enough data
9.0
7
Not enough data
9.0
8
Not enough data
Revenue Operations & Intelligence (RO&I)Hide 23 FeaturesShow 23 Features
Not enough data
Not enough data
Revenue Sourcing and Forecasting
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
CRM Data Enrichment
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Account Management
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Agentic AI - Revenue Operations & Intelligence (RO&I)
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Data Management
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Analytics
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Mobile
Not enough data
Not enough data
Not enough data
Not enough data
Platform Additional Functionality
Not enough data
Not enough data
Not enough data
Not enough data
Integration
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Generative AI
Not enough data
Not enough data
Agentic AI - Retail Analytics
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Agentic AI - Sales Analytics
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Data Sourcing
8.9
23
8.8
20
8.9
24
8.6
20
8.5
20
8.5
19
8.6
25
8.2
20
9.0
21
8.8
19
Predictive Analytics
9.2
22
8.8
19
8.8
23
8.6
19
8.4
20
8.3
19
8.8
23
8.3
19
Sales Management
8.7
26
8.8
20
8.5
21
8.7
19
9.2
24
8.5
20
8.6
27
8.7
20
Agentic AI - Sales Coaching
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Training
Not enough data
8.9
6
Not enough data
8.6
6
Not enough data
7.5
6
Not enough data
8.6
6
Feedback
Not enough data
8.9
6
Not enough data
8.9
6
Not enough data
8.6
6
Not enough data
9.2
6
Not enough data
8.6
6
Not enough data
8.6
6
Not enough data
8.6
6
Generative AI
Not enough data
Not enough data
User Interface Design
9.5
20
Not enough data
9.0
21
Not enough data
9.0
22
Not enough data
9.6
26
Not enough data
Data Control
9.0
23
Not enough data
9.1
23
Not enough data
9.3
23
Not enough data
Publishing
9.2
22
Not enough data
9.1
21
Not enough data
9.2
21
Not enough data
Agentic AI - No-Code Development Platforms
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Categories
Categories
Shared Categories
Creatio and Dynamics 365 Sales are categorized as Sales Analytics and CRM
Reviews
Reviewers' Company Size
Creatio
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Dynamics 365 Sales
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Small-Business
(50 or fewer emp.)
Mid-Market
(51-1000 emp.)
Enterprise
(> 1000 emp.)
Reviewers' Industry
Information Technology and Services
18.1%
Computer Software
10.8%
Financial Services
6.2%
Banking
5.0%
Telecommunications
2.7%
Other
57.1%
Information Technology and Services
12.8%
Computer Software
8.5%
Retail
4.0%
Marketing and Advertising
3.9%
Financial Services
3.8%
Other
67.1%
Most Helpful Reviews
Creatio
Most Helpful Favorable Review
Tommie M.
Verified User in Information Technology and Services
I have used BPMonline since 2005. When we first started to look for a CRM system, hardly any of the products we looked at had the main feature what we wanted; the ability to view a list of any item or type of object (Customer, Contact, Lead, Opportunity,...
Most Helpful Critical Review
Verified User in Human Resources
I feel like because it is so detailed, there are way too many clicks. For example, from Creating an Account to Adding a Content, I shouldn't have to click 10+ different spots. (this might be how our company has it set up). Also, the marketing arm for us...
Dynamics 365 Sales
Most Helpful Favorable Review
Wyeth J.
Verified User in Biotechnology
Powerful integration wtih Outlook enables users to track email, appointments, tasks, and contacts into the system to be shared with other users. The UI looks very nice with minimal effort and we were able to get the system up and running quickly. We...
Most Helpful Critical Review
Verified User
We have spent US$20k developing this over the past 2yrs. Subscriptions began @ £27.50 and have suddenly jumped to £42.50 per user far from our original budget though now I guess we are committed as they roped us in nicely. Also we constantly get downtime...
Tommie M.
Verified User in Information Technology and Services
I have used BPMonline since 2005. When we first started to look for a CRM system, hardly any of the products we looked at had the main feature what we wanted; the ability to view a list of any item or type of object (Customer, Contact, Lead, Opportunity,...
Wyeth J.
Verified User in Biotechnology
Powerful integration wtih Outlook enables users to track email, appointments, tasks, and contacts into the system to be shared with other users. The UI looks very nice with minimal effort and we were able to get the system up and running quickly. We...
Verified User in Human Resources
I feel like because it is so detailed, there are way too many clicks. For example, from Creating an Account to Adding a Content, I shouldn't have to click 10+ different spots. (this might be how our company has it set up). Also, the marketing arm for us...
Verified User
We have spent US$20k developing this over the past 2yrs. Subscriptions began @ £27.50 and have suddenly jumped to £42.50 per user far from our original budget though now I guess we are committed as they roped us in nicely. Also we constantly get downtime...
Alternatives
Discussions
What makes bpm'online superior to other CRM systems?
2 comments
CZ
It's easier to organize customer data, better plan activities and analyze them. Campaigns are now better and information can be used in more effective ways.Read more
Creatio has no more discussions with answers
What is Microsoft Dynamics CRM competitive advantage?
3 comments
HC
Microsoft Dynamics CRM can help differentiate your business from competitors who’ve implemented but not “adopted” other products. Dynamics CRM functionality...Read more
how can i creat a new feild for the contact?
3 comments
LV
you must have the "System customizer" and/or "System Administrator" role, If you do you can Click on the "Form Editor" when you have a contact open, you will...Read more
will microsoft dynamics undergo more repackages
1 comment
MP
They are updating annually their NAV product so I would assume they will be updating their CRM application as well.Read more
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