We made the decision to partner with Configure One in late 2017. We reviewed several companies by attending countless demos and conducting hours of research to determine what configurator would meet our needs best. To be frank, the initial demos put most...
Customer Service is TERRIBLE! Typical case closure takes them 5-8 months to close out cases. I logged a case, via helpcenter, with them 8 days ago and have not even heard an initial response from them. We pay software maintenance on their product and...
Axonom does a great job configuring various lines of clinical and research microscopes. Works well with NetSuite, pulling information and creating quotes. The error log is helpful in identifying any problems that occur when Axonom is unable to produce a quote.
Limited ability with the configuration rules. You must always "trickle down" rules forcing us to have things appear in configurator in a less than optimal order.
We made the decision to partner with Configure One in late 2017. We reviewed several companies by attending countless demos and conducting hours of research to determine what configurator would meet our needs best. To be frank, the initial demos put most...
Axonom does a great job configuring various lines of clinical and research microscopes. Works well with NetSuite, pulling information and creating quotes. The error log is helpful in identifying any problems that occur when Axonom is unable to produce a quote.
Customer Service is TERRIBLE! Typical case closure takes them 5-8 months to close out cases. I logged a case, via helpcenter, with them 8 days ago and have not even heard an initial response from them. We pay software maintenance on their product and...
Limited ability with the configuration rules. You must always "trickle down" rules forcing us to have things appear in configurator in a less than optimal order.