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Compare Cognito Forms and Jotform 
At a Glance
Market Segments
Small-Business (63.7% of reviews)
Small-Business (73.2% of reviews)
Entry-Level Pricing
Free
Free
Cognito Forms
Star Rating
(83)4.5 out of 5
Market Segments
Small-Business (63.7% of reviews)
Entry-Level Pricing
Free
Browse all 4 pricing plansJotform
Star Rating
(3,659)4.7 out of 5
Market Segments
Small-Business (73.2% of reviews)
Entry-Level Pricing
Free
Free Trial is available
Browse all 5 pricing plansSummary
AI Generated Summary
AI-generated. Powered by real user reviews.
- Users report that Cognito Forms excels in its Survey Builder with a rating of 9.3, allowing for a highly customizable experience, while Jotform also performs well but slightly lower at 9.1. Reviewers mention that the intuitive interface of Cognito Forms makes it easier to create complex surveys.
- Reviewers mention that Jotform shines in Design customization with a score of 8.8, providing a wider variety of templates and design options compared to Cognito Forms, which scored 8.3. Users appreciate the aesthetic flexibility Jotform offers for branding purposes.
- Users on G2 highlight that Cognito Forms has a superior Quality of Support rating at 9.2, compared to Jotform's 8.8. Reviewers say that the responsiveness and helpfulness of the support team at Cognito Forms significantly enhance the user experience.
- G2 users report that Jotform's Payment Processing capabilities are robust, scoring 8.1, while Cognito Forms scored lower at 8.0. Users mention that Jotform's integration with various payment gateways is seamless, making it a preferred choice for e-commerce applications.
- Users say that both platforms offer strong Mobile Forms functionality, but Jotform edges out with a score of 8.9 compared to Cognito Forms' 8.8. Reviewers mention that Jotform's mobile interface is particularly user-friendly, making it easier for respondents to fill out forms on the go.
- Reviewers mention that Cognito Forms provides excellent Offline Capability with a score of 8.5, which is superior to Jotform's 7.8. Users appreciate the ability to collect data without an internet connection, making Cognito Forms a better option for fieldwork.
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Pricing
Entry-Level Pricing
Cognito Forms
Individual
Free
Create powerful forms and embed them on your website for FREE.
- Unlimited Forms and Fields
- 1 User
- 500 Entries per Month
Jotform
FREE
Free
Use Jotform absolutely free
- 100 Monthly Submissions
- SSL Secure Submissions
- Receive 10 Payments
Free Trial
Cognito Forms
Free Trial is available
Jotform
Free Trial is available
Ratings
Meets Requirements
9.1
67
9.1
3,012
Ease of Use
9.0
68
9.2
3,074
Ease of Setup
8.9
47
9.2
2,215
Ease of Admin
9.1
47
9.1
2,011
Quality of Support
9.2
52
8.8
2,390
Has the product been a good partner in doing business?
9.3
42
9.2
1,916
Product Direction (% positive)
8.4
66
9.3
2,996
Features by Category
Registration
Not enough data
9.0
633
Not enough data
9.1
648
Not enough data
8.0
542
Not enough data
8.0
516
Not enough data
8.3
519
Generative AI
Not enough data
7.5
323
Marketing and Communications
Not enough data
7.9
488
Not enough data
8.6
568
Not enough data
8.3
557
Not enough data
8.3
518
Not enough data
7.6
472
Not enough data
8.0
475
Agentic AI - Event Registration & Ticketing
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Survey Management
Not enough data
9.3
999
Not enough data
9.3
1021
Not enough data
8.8
968
Not enough data
9.0
929
Survey Customization
Not enough data
8.5
850
Not enough data
8.5
898
Not enough data
8.4
793
Not enough data
8.0
707
Survey Insights
Not enough data
8.6
935
Not enough data
8.0
698
Not enough data
8.8
938
Not enough data
8.5
868
Agentic AI - Survey
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Customization
9.2
30
9.0
1565
8.9
32
8.8
1488
9.1
30
9.0
1494
8.2
31
8.7
1618
Additional Functionality
9.0
27
8.8
1434
Feature Not Available
7.8
1203
8.4
31
8.9
1509
8.3
14
8.1
1201
8.8
27
8.9
1493
Performance reviews
Not enough data
9.2
215
Not enough data
8.8
195
Feedback
Not enough data
9.1
201
Not enough data
8.7
187
Data
Not enough data
8.9
198
Not enough data
8.7
187
Generative AI
Not enough data
7.7
74
Not enough data
7.0
72
Before the Job
Not enough data
7.3
122
Not enough data
7.4
115
Not enough data
7.8
121
Not enough data
7.5
122
On the Job
Not enough data
7.6
119
Not enough data
8.1
132
Not enough data
7.5
118
Not enough data
8.1
127
Not enough data
7.6
115
After the Job
Not enough data
8.4
137
Not enough data
8.1
135
Not enough data
7.3
116
Not enough data
7.4
115
Agentic AI - Field Service Management
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Generative AI
Not enough data
Not enough data
Not enough data
Not enough data
Generative AI
Not enough data
Not enough data
Not enough data
Not enough data
Generative AI
Not enough data
Not enough data
Agentic AI - Salesforce AppExchange Apps
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Agentic AI - Applicant Tracking Systems (ATS)
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Sourcing
Not enough data
8.0
174
Not enough data
7.6
181
Not enough data
7.6
173
Not enough data
7.5
176
Not enough data
7.5
166
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Candidate Management
Not enough data
8.4
215
Not enough data
8.4
205
Not enough data
7.9
188
Not enough data
8.0
195
Not enough data
8.8
217
Not enough data
8.1
189
Not enough data
7.7
164
Not enough data
7.7
165
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Platform
Not enough data
8.9
591
Not enough data
8.2
513
Not enough data
8.2
480
Not enough data
8.7
539
Not enough data
9.1
575
Not enough data
8.8
536
Not enough data
8.8
563
Not enough data
8.7
552
Platform - Applicant Tracking Systems (ATS)
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
AI - Applicant Tracking Systems (ATS)
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Platform Basics
Not enough data
8.4
334
Not enough data
8.6
363
Not enough data
8.3
346
Platform Content
Not enough data
8.5
337
Not enough data
8.9
370
Not enough data
8.4
325
Not enough data
7.8
310
Platform Additional Functionality
Not enough data
8.0
313
Not enough data
8.4
325
Not enough data
8.0
316
Not enough data
8.0
315
Platform
Not enough data
8.9
591
Not enough data
8.2
513
Not enough data
8.2
480
Not enough data
8.7
539
Not enough data
9.1
575
Not enough data
8.8
536
Not enough data
8.8
563
Not enough data
8.7
552
Categories
Categories
Shared Categories
Cognito Forms and Jotform are categorized as Online Form Builder
Unique Categories
Cognito Forms has no unique categories
Jotform is categorized as 360 Feedback Software, Applicant Tracking Systems (ATS), Employee Engagement, Event Registration & Ticketing, Salesforce AppExchange Apps, Survey, and Field Service Management
Reviews
Reviewers' Company Size
Cognito Forms
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Jotform
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Small-Business
(50 or fewer emp.)
Mid-Market
(51-1000 emp.)
Enterprise
(> 1000 emp.)
Reviewers' Industry
Non-Profit Organization Management
7.5%
Accounting
6.3%
Marketing and Advertising
5.0%
Education Management
5.0%
Construction
5.0%
Other
71.3%
Non-Profit Organization Management
9.5%
Marketing and Advertising
5.1%
Education Management
4.9%
Health, Wellness and Fitness
4.7%
Primary/Secondary Education
3.4%
Other
72.5%
Most Helpful Reviews
Cognito Forms
Most Helpful Favorable Review
Mara V.
Verified User in Non-Profit Organization Management
The best part of Cognito is the flexibility we have to create forms that cater to our specific HR processes and workflows without the hassle of having to learn to code or learn complex formulas. The templates they offer are great starting points that can...
Most Helpful Critical Review
Ivaylo M.
Verified User in Events Services
Ever after they launched and FORCED all existing users to use their workflows, things became very hard to set up, and this WAS their most significant advantage ... Furthermore, the automatic notifications we spent hours on building suddenly stopped...
Jotform
Most Helpful Favorable Review
Stephanie D.
Verified User in Primary/Secondary Education
JotForm is easy to use and has excellent customer service when I have a question. There are so many options for creating different types of questions as well as it is easy to add conditional formatting so that it skips questions that aren't needed for all...
Most Helpful Critical Review
Josh C.
Verified User in Mechanical or Industrial Engineering
Jotform has changed it's billing structure a few times while I've been a customer, and it's really frustrating to have forms go offline because you suddenly get switched over to a limited number of form views. Future billing changes need to take into...
Mara V.
Verified User in Non-Profit Organization Management
The best part of Cognito is the flexibility we have to create forms that cater to our specific HR processes and workflows without the hassle of having to learn to code or learn complex formulas. The templates they offer are great starting points that can...
Stephanie D.
Verified User in Primary/Secondary Education
JotForm is easy to use and has excellent customer service when I have a question. There are so many options for creating different types of questions as well as it is easy to add conditional formatting so that it skips questions that aren't needed for all...
Ivaylo M.
Verified User in Events Services
Ever after they launched and FORCED all existing users to use their workflows, things became very hard to set up, and this WAS their most significant advantage ... Furthermore, the automatic notifications we spent hours on building suddenly stopped...
Josh C.
Verified User in Mechanical or Industrial Engineering
Jotform has changed it's billing structure a few times while I've been a customer, and it's really frustrating to have forms go offline because you suddenly get switched over to a limited number of form views. Future billing changes need to take into...
Alternatives
Discussions
Is Cognito forms legit?
2 comments
Official Response from Cognito Forms
Absolutely! Founded in 2013, Cognito Forms is an easy-to-use online form builder that allows you to create powerful forms for your website. Our security...Read more
Is the free version a secure way to collect payment info?
1 comment
NA
Hi Ellen! Organizations on the free Individual plan can use our integration with Stripe for secure credit card processing. To learn more about our security...Read more
Is Cognito forms safe?
1 comment
Official Response from Cognito Forms
At Cognito Forms, the privacy and the security of your form data is of utmost importance to us.
From data encryption and secure transmission to data...Read more
Is JotForm safe?
7 comments
J
Jotform is over 16 years old and throughout our history we have not ever once lost customer data. That's because we take security very seriously. We have bug...Read more
Is it possible to make surveys for Social Media using Jotform?
3 comments
DB
Yes, it is possible and very functional, I am sure that Jotform will meet your needs.Read more
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