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Compare ClickHelp and MadCap Flare 
At a Glance
Market Segments
Small-Business (61.3% of reviews)
Mid-Market (52.1% of reviews)
Entry-Level Pricing
$185.00 Per Month
$2,333.00 Per Year
ClickHelp
Star Rating
(63)4.8 out of 5
Market Segments
Small-Business (61.3% of reviews)
Entry-Level Pricing
$185.00 Per Month
Browse all 3 pricing plansMadCap Flare
Star Rating
(430)4.4 out of 5
Market Segments
Mid-Market (52.1% of reviews)
Entry-Level Pricing
$2,333.00 Per Year
Free Trial is available
Learn more about MadCap FlareSummary
AI Generated Summary
AI-generated. Powered by real user reviews.
- Users report that ClickHelp excels in Ease of Use with a score of 9.3, while MadCap Flare falls behind at 7.4. Reviewers mention that ClickHelp's intuitive interface makes it easier for new users to get started quickly.
- Reviewers mention that ClickHelp's Quality of Support is outstanding, scoring 9.7 compared to MadCap Flare's 8.5. Users on G2 highlight the responsiveness and helpfulness of ClickHelp's support team as a significant advantage.
- Users say that ClickHelp offers superior Multi-User Collaboration with a perfect score of 10.0, while MadCap Flare only scores 7.9. Reviewers mention that ClickHelp's real-time collaboration features enhance teamwork and productivity.
- G2 users report that ClickHelp's Content Authoring capabilities are robust, scoring 9.3, while MadCap Flare does not provide the same level of ease and functionality, leading to a lower user satisfaction in this area.
- Reviewers mention that ClickHelp's Versioning feature, scoring 8.9, is more user-friendly compared to MadCap Flare's lower score, which can complicate the process of tracking changes and managing document revisions.
- Users on G2 highlight that ClickHelp's Web Publishing capabilities are superior, scoring 9.7, while MadCap Flare's score of 9.2 indicates it is still strong but not quite at the same level, with ClickHelp providing a more seamless publishing experience.
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Pricing
Entry-Level Pricing
ClickHelp
Starter
$185.00
Per Month
- Unlimited projects
- 500 topics (pages, articles)
- 2 contributors for free
MadCap Flare
Subscription
$2,333.00
Per Year
Includes Maintenance and Support
- Free Product Upgrades and Updates
- Unlimited Email and Phone Support
- Free Web-based MadCap Flare Introductory Training
Free Trial
ClickHelp
Free Trial is available
MadCap Flare
Free Trial is available
Ratings
Meets Requirements
9.4
48
8.7
358
Ease of Use
9.3
47
7.4
358
Ease of Setup
9.4
30
7.9
261
Ease of Admin
9.5
27
8.0
252
Quality of Support
9.7
45
8.5
335
Has the product been a good partner in doing business?
9.6
28
8.9
253
Product Direction (% positive)
9.5
44
7.7
333
Features by Category
Content
Not enough data
9.3
54
Not enough data
9.3
50
Not enough data
8.9
45
Not enough data
8.6
25
Not enough data
8.5
24
Not enough data
8.6
20
Not enough data
8.3
35
Not enough data
8.1
49
Not enough data
8.9
49
Design
Not enough data
7.8
49
Not enough data
7.8
28
Not enough data
7.9
41
Not enough data
8.5
48
Platform
Not enough data
8.3
43
Not enough data
8.3
26
Not enough data
8.6
45
Not enough data
8.5
32
Not enough data
8.7
33
Not enough data
8.5
25
Not enough data
7.9
26
Not enough data
7.7
22
Agentic AI - Web Content Management
Not enough data
Not enough data
Not enough data
Not enough data
Knowledge Pages
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Knowledge Dissemination
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Agentic AI - Knowledge Base
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Design
9.4
6
7.5
87
8.1
6
8.0
86
8.3
6
7.8
72
Collaboration
10.0
6
7.9
74
9.2
6
7.2
60
File Types
9.4
6
8.8
96
9.7
6
7.5
90
9.7
6
9.2
86
Edit & Revise
9.7
6
8.5
76
9.0
5
8.1
58
9.4
6
8.7
95
Integrate & Embed
Not enough data
6.7
30
9.4
6
8.8
56
9.4
6
8.3
43
Operating System
Not enough data
8.8
100
Not enough data
4.4
16
Not enough data
4.0
12
Generative AI
Not enough data
6.1
6
Not enough data
5.6
6
Not enough data
5.6
6
Not enough data
5.8
6
Not enough data
5.8
6
Agentic AI - Document Creation
Not enough data
Not enough data
Customization
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Organization
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Knowledge Base
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Security
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Content
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Communication
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Categories
Categories
Shared Categories
ClickHelp and MadCap Flare are categorized as Help Authoring Tool (HAT) and Document Creation
Unique Categories
ClickHelp is categorized as Knowledge Base and API Documentation Management
MadCap Flare is categorized as Web Content Management
Reviews
Reviewers' Company Size
ClickHelp
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
MadCap Flare
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Small-Business
(50 or fewer emp.)
Mid-Market
(51-1000 emp.)
Enterprise
(> 1000 emp.)
Reviewers' Industry
Computer Software
37.1%
Information Technology and Services
27.4%
Airlines/Aviation
8.1%
Non-Profit Organization Management
3.2%
Internet
3.2%
Other
21.0%
Computer Software
38.1%
Information Technology and Services
15.5%
Writing and Editing
3.6%
Financial Services
2.6%
Computer & Network Security
2.4%
Other
37.9%
Most Helpful Reviews
ClickHelp
Most Helpful Favorable Review
Eugene Z.
Verified User in Information Technology and Services
The cloud nature of this product allows working from literally anywhere. At the same time, the set of features make it hard to believe that you are working with an online product. Before, I got the same functionality only in expensive desktop help authoring...
Most Helpful Critical Review
Verified User in Information Technology and Services
I think the UI is unclear and the custom toils are lacking.
MadCap Flare
Most Helpful Favorable Review
David G.
Verified User in Information Technology and Services
Very powerful editing environment leveraging stylesheets and cross references that work for both online and print outputs
Most Helpful Critical Review
Verified User in Computer Software
1. Flare throws a fit if file content changes under its feet, i.e. it will freeze and have to be killed by Task manager if I check out a different branch of content to the one I was previously working on (this sometimes happens even if none of the files...
Eugene Z.
Verified User in Information Technology and Services
The cloud nature of this product allows working from literally anywhere. At the same time, the set of features make it hard to believe that you are working with an online product. Before, I got the same functionality only in expensive desktop help authoring...
David G.
Verified User in Information Technology and Services
Very powerful editing environment leveraging stylesheets and cross references that work for both online and print outputs
Verified User in Information Technology and Services
I think the UI is unclear and the custom toils are lacking.
Verified User in Computer Software
1. Flare throws a fit if file content changes under its feet, i.e. it will freeze and have to be killed by Task manager if I check out a different branch of content to the one I was previously working on (this sometimes happens even if none of the files...
Discussions
Can ClickHelp import my MS Word content?
1 comment
CT
ClickHelp supports a lot of import formats, including DOC and DOCX files, HTML, RTF, CHM, etc. Sign up for a trial and check how you can quickly import the...Read more
Publish Google Documents into ClickHelp?
1 comment
CT
ClickHelp supports a number of importing formats. So, you can export your Google Docs content into DOCX or HTML files and then import into ClickHelp. You can...Read more
Is there a user commenting function in ClickHelp?
1 comment
CT
You can sign up for a free Disqus account, enable Disqus integration in ClickHelp and get a fully managed commenting functionality. Read our blog about...Read more
How long does it take to learn how to use MadCap Flare?
1 comment
MM
For the very basic features like moving around the interface, adding topics, and creating targets (i.e., output), you can be productive within a couple of...Read more
What does the output from Flare look like? Are there any examples I can see?
1 comment
JC
There are tons of examples, and, if I showed anything in particular, it wouldn't give it justice. That said, they have lots and lots of examples on their...Read more
If our team uses Flare, what can we expect in terms of the return on investment?
1 comment
EW
In the early 1990's I was using 3 programs to manage just the learning content of a U.S. Navy training department . Over the last 30 years I have seen...Read more
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