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- Calabrio ONE
- NICE Workforce Management
- Calabrio ONE-vs-NICE Workforce Management
Compare Calabrio ONE and NICE Workforce Management 
At a Glance
Market Segments
Mid-Market (54.2% of reviews)
Enterprise (65.1% of reviews)
Entry-Level Pricing
No pricing available
No pricing available
Calabrio ONE
Star Rating
(325)4.5 out of 5
Market Segments
Mid-Market (54.2% of reviews)
Entry-Level Pricing
No pricing available
Learn more about Calabrio ONENICE Workforce Management
Star Rating
(88)4.3 out of 5
Market Segments
Enterprise (65.1% of reviews)
Entry-Level Pricing
No pricing available
Learn more about NICE Workforce ManagementSummary
AI Generated Summary
AI-generated. Powered by real user reviews.
- Users report that NICE Workforce Management excels in "Shift Scheduling" with a score of 8.8, but reviewers mention that Calabrio ONE outshines it with a score of 9.3, highlighting its more intuitive interface and flexibility in managing shifts.
- Reviewers mention that Calabrio ONE's "Quality of Support" is notably higher at 9.1 compared to NICE's 7.9, indicating that users find Calabrio's support team more responsive and helpful when issues arise.
- G2 users say that NICE Workforce Management has a solid "Agent Availability" score of 8.1, but users on G2 report that Calabrio ONE's score of 9.1 provides better tools for tracking and managing agent availability effectively.
- Users report that NICE's "Ease of Setup" is rated at 7.3, which some find cumbersome, while Calabrio ONE's score of 8.6 suggests a more user-friendly setup process, making it easier for teams to get started quickly.
- Reviewers mention that Calabrio ONE's "Generative AI" features, particularly in "AI Text Generation" and "AI Text Summarization," score impressively at 9.3 and 9.2 respectively, while NICE's offerings in this area are less robust, indicating a gap in advanced AI capabilities.
- Users say that NICE Workforce Management's "Customization" options are limited with a score of 7.3, whereas Calabrio ONE's higher score of 8.8 reflects its ability to tailor the platform to specific business needs, enhancing user experience and satisfaction.
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Pricing
Entry-Level Pricing
Calabrio ONE
No pricing availableNICE Workforce Management
No pricing availableFree Trial
Calabrio ONE
No trial information availableNICE Workforce Management
Free Trial is available
Ratings
Meets Requirements
8.8
267
8.6
68
Ease of Use
9.0
275
8.3
68
Ease of Setup
8.6
187
7.3
27
Ease of Admin
8.6
127
8.3
24
Quality of Support
9.0
253
7.8
56
Has the product been a good partner in doing business?
8.8
129
8.2
23
Product Direction (% positive)
9.0
263
7.3
66
Features by Category
Quality Assurance
9.2
71
Not enough data
8.9
69
Not enough data
9.0
71
Not enough data
Engagement
8.7
72
Not enough data
9.1
70
Not enough data
9.1
69
Not enough data
Performance
8.6
65
Not enough data
9.2
71
Not enough data
Generative AI
9.3
18
Not enough data
9.2
18
Not enough data
Workforce Management
9.1
116
|
Verified
8.1
18
8.9
118
|
Verified
8.4
17
9.3
118
|
Verified
8.4
17
8.9
111
|
Verified
8.0
17
8.4
108
7.3
13
Administration
8.7
115
|
Verified
8.5
12
8.9
115
|
Verified
8.1
16
8.8
119
|
Verified
7.9
16
9.0
117
|
Verified
7.7
16
8.9
116
|
Verified
8.5
17
Feedback Management
8.6
21
Not enough data
8.4
21
Not enough data
8.6
24
Not enough data
Feedback Analysis
8.3
21
Not enough data
7.2
21
Not enough data
7.6
18
Not enough data
Feedback Sources
8.7
14
Not enough data
8.3
15
Not enough data
8.5
12
Not enough data
8.4
16
Not enough data
Generative AI
Not enough data
Not enough data
Not enough data
Not enough data
Generative AI
Not enough data
Not enough data
Agentic AI - SAP Store
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Platform
8.8
56
7.3
16
8.9
52
8.1
12
8.9
56
7.7
14
9.2
56
8.1
16
9.2
58
8.2
17
8.7
58
8.1
9
9.0
56
8.0
17
8.6
56
8.0
17
Workforce Management Platform Features
9.1
67
8.4
27
9.3
72
8.7
30
9.2
71
8.8
30
9.1
70
8.9
30
9.0
63
7.9
30
8.8
65
Feature Not Available
9.0
70
7.9
29
9.0
68
8.5
26
8.3
67
8.2
15
8.2
63
7.8
20
Categories
Categories
Shared Categories
Calabrio ONE and NICE Workforce Management are categorized as Contact Center Workforce and Workforce Management
Unique Categories
Calabrio ONE is categorized as Feedback Analytics, SAP Store, Contact Center Quality Assurance, and Speech Analytics
NICE Workforce Management has no unique categories
Reviews
Reviewers' Company Size
Calabrio ONE
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
NICE Workforce Management
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Small-Business
(50 or fewer emp.)
Mid-Market
(51-1000 emp.)
Enterprise
(> 1000 emp.)
Reviewers' Industry
Consumer Services
12.5%
Hospital & Health Care
11.9%
Financial Services
11.3%
Information Technology and Services
7.2%
Telecommunications
5.0%
Other
52.0%
Telecommunications
10.5%
Information Technology and Services
9.3%
Hospital & Health Care
9.3%
Banking
9.3%
Consumer Services
8.1%
Other
53.5%
Most Helpful Reviews
Calabrio ONE
Most Helpful Favorable Review
Michael R.
Verified User in Hospital & Health Care
Constant innovation helps keep the business at the forefront of contact center effectiveness
Most Helpful Critical Review
Verified User in Banking
This past year during our renewal, Calabrio made a push for us to go to the cloud. However, when we requested agreements from Calabrio for their cloud services we were told that all agreements were between us and the reseller. This didn't make sense since...
NICE Workforce Management
Most Helpful Favorable Review
Josh C.
Verified User in Internet
It is the best performance management solution on the market by far. I really like how it helps my me understand how my team is doing from a performance management standpoint.
Most Helpful Critical Review
Richard R.
Verified User in Hospital & Health Care
Reports are difficult to create. Doesn’t have some advanced features of other software
Michael R.
Verified User in Hospital & Health Care
Constant innovation helps keep the business at the forefront of contact center effectiveness
Josh C.
Verified User in Internet
It is the best performance management solution on the market by far. I really like how it helps my me understand how my team is doing from a performance management standpoint.
Verified User in Banking
This past year during our renewal, Calabrio made a push for us to go to the cloud. However, when we requested agreements from Calabrio for their cloud services we were told that all agreements were between us and the reseller. This didn't make sense since...
Richard R.
Verified User in Hospital & Health Care
Reports are difficult to create. Doesn’t have some advanced features of other software
Alternatives
Discussions
What is calabrio one smart desktop?
1 comment
SK
It gives access to supervisors/managers to view agents screen activity, Eg:what agents see on their actual desktop/monitor.Read more
What is calabrio WFM?
1 comment
MC
Calabrio WFM enables your organization, through its core functionality, to plan and manage your operations through advanced forecasting, dynamic scheduling...Read more
Calabrio ONE has no more discussions with answers
NICE Workforce Management has no discussions with answers
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