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- Clarity SM-vs-CA Unified Infrastructure Management
Compare CA Service Desk Manager and CA Unified Infrastructure Management 
At a Glance
Market Segments
Enterprise (52.6% of reviews)
Enterprise (75.0% of reviews)
Entry-Level Pricing
No pricing available
No pricing available
CA Service Desk Manager
Star Rating
(20)4.2 out of 5
Market Segments
Enterprise (52.6% of reviews)
Entry-Level Pricing
No pricing available
Learn more about CA Service Desk ManagerCA Unified Infrastructure Management
Star Rating
(5)3.4 out of 5
Market Segments
Enterprise (75.0% of reviews)
Entry-Level Pricing
No pricing available
Learn more about CA Unified Infrastructure ManagementFeatured Products
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Pricing
Entry-Level Pricing
CA Service Desk Manager
No pricing availableCA Unified Infrastructure Management
No pricing availableFree Trial
CA Service Desk Manager
No trial information availableCA Unified Infrastructure Management
No trial information availableRatings
Meets Requirements
8.5
14
Not enough data
Ease of Use
8.1
14
Not enough data
Ease of Setup
6.9
6
Not enough data
Ease of Admin
7.8
6
Not enough data
Quality of Support
8.3
14
Not enough data
Has the product been a good partner in doing business?
7.8
6
Not enough data
Product Direction (% positive)
6.4
13
Not enough data
Features by Category
Administration
9.0
7
|
Verified
Not enough data
7.9
7
|
Verified
Not enough data
7.9
8
|
Verified
Not enough data
Service Desk
9.0
7
|
Verified
Not enough data
7.9
7
|
Verified
Not enough data
8.3
7
|
Verified
Not enough data
Management
7.9
8
|
Verified
Not enough data
9.0
7
|
Verified
Not enough data
8.3
6
|
Verified
Not enough data
8.3
7
|
Verified
Not enough data
8.1
7
Not enough data
Functionality
9.3
7
|
Verified
Not enough data
9.2
6
Not enough data
9.2
6
|
Verified
Not enough data
9.4
6
|
Verified
Not enough data
Agentic AI - IT Service Management (ITSM) Tools
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Visibility
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Monitoring and Management
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Cloud environment support
Not enough data
Not enough data
Not enough data
Not enough data
Agentic AI - Server Monitoring
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Functionality
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Management
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Agentic AI - Enterprise Monitoring
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Incident Management
8.0
10
Not enough data
8.7
10
Not enough data
8.5
10
Not enough data
7.8
10
Not enough data
8.1
9
Not enough data
Reporting
7.6
11
Not enough data
7.2
10
Not enough data
8.2
10
Not enough data
Access & Usability
7.2
9
Not enough data
8.7
10
Not enough data
8.3
10
Not enough data
8.3
8
Not enough data
Agentic AI - Service Desk
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Categories
Categories
Shared Categories
CA Service Desk Manager and CA Unified Infrastructure Management share no categories
Unique Categories
CA Service Desk Manager is categorized as Service Desk and IT Service Management (ITSM) Tools
CA Unified Infrastructure Management is categorized as Server Monitoring and Enterprise Monitoring
Reviews
Reviewers' Company Size
CA Service Desk Manager
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
CA Unified Infrastructure Management
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Small-Business
(50 or fewer emp.)
Mid-Market
(51-1000 emp.)
Enterprise
(> 1000 emp.)
Reviewers' Industry
Information Technology and Services
26.3%
Education Management
10.5%
Utilities
5.3%
Retail
5.3%
Outsourcing/Offshoring
5.3%
Other
47.4%
Telecommunications
25.0%
Leisure, Travel & Tourism
25.0%
Information Technology and Services
25.0%
Higher Education
25.0%
‐
Other
0.0%
Most Helpful Reviews
CA Service Desk Manager
Most Helpful Favorable Review
Verified User in Outsourcing/Offshoring
CA service desk manager helps people to perform professional tasks. It also provides good customer service without any fear on performance. It also acts as modern platform for recent tasks.
Most Helpful Critical Review
Ahmed I.
Verified User in Higher Education
It is a resource hog; the UI is outdated, support has been awful, the system used to be a leader in the ITSM space, and now has completely dropped off the Gartner magic quadrant. Cost, the initial price of investment is high, and then the licensing model...
CA Unified Infrastructure Management
Most Helpful Favorable Review
Verified User in Information Technology and Services
Wide range of probes with different monitoring functionality. Its a single tool capable to monitor system, network, application, database, storage, Vcentre and more
Most Helpful Critical Review
Verified User in Leisure, Travel & Tourism
That it has to be configured in every server
Verified User in Outsourcing/Offshoring
CA service desk manager helps people to perform professional tasks. It also provides good customer service without any fear on performance. It also acts as modern platform for recent tasks.
Verified User in Information Technology and Services
Wide range of probes with different monitoring functionality. Its a single tool capable to monitor system, network, application, database, storage, Vcentre and more
Ahmed I.
Verified User in Higher Education
It is a resource hog; the UI is outdated, support has been awful, the system used to be a leader in the ITSM space, and now has completely dropped off the Gartner magic quadrant. Cost, the initial price of investment is high, and then the licensing model...
Verified User in Leisure, Travel & Tourism
That it has to be configured in every server
Alternatives
Discussions
CA Service Desk Manager has no discussions with answers
CA Unified Infrastructure Management has no discussions with answers
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