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Compare Bugzilla and Jira 
At a Glance
Market Segments
Mid-Market (43.6% of reviews)
Mid-Market (42.8% of reviews)
Entry-Level Pricing
Free
Free 10 Users Per Month
Bugzilla
Star Rating
(113)3.9 out of 5
Market Segments
Mid-Market (43.6% of reviews)
Entry-Level Pricing
Free
Learn more about BugzillaJira
Star Rating
(6,437)4.3 out of 5
Market Segments
Mid-Market (42.8% of reviews)
Entry-Level Pricing
Free 10 Users Per Month
Free Trial is available
Browse all 4 pricing plansSummary
AI Generated Summary
AI-generated. Powered by real user reviews.
- Users report that Jira excels in its Kanban Board feature, allowing teams to visualize their workflow effectively, while Bugzilla lacks a similar level of visual task management, which some users find limiting.
- Reviewers mention that Jira's Custom Workflows provide a high degree of flexibility, enabling teams to tailor their processes to fit specific project needs, whereas Bugzilla's workflow customization options are more rigid and less intuitive.
- G2 users highlight Jira's superior Analytics capabilities, which offer detailed insights into bug tracking and project performance, while Bugzilla's analytics features are considered basic and less informative.
- Users on G2 appreciate Jira's robust Bug History tracking, which allows for comprehensive tracking of issues over time, whereas Bugzilla's bug history features are seen as less comprehensive and harder to navigate.
- Reviewers say that Jira's Time Tracking functionality is well-integrated and user-friendly, making it easier for teams to monitor their time spent on tasks, while Bugzilla's time tracking is often described as cumbersome and not as effective.
- Users report that Jira's Quality of Support is notably higher, with many praising the responsiveness and helpfulness of the support team, in contrast to Bugzilla, where users have mentioned slower response times and less effective support.
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Pricing
Entry-Level Pricing
Bugzilla
Open Source
Free
Bugzilla is free software, licensed at no cost under the Mozilla Public License.
G2 does not allow us to remove the "Get a Custom Quote" button from our page. Requests for a Price Quote will be ignored because the answer is right on this page (it's free).
- Advanced Search
- Email notifications
- Scheduled reports by email
Jira
Free
Free
10 Users Per Month
Free forever for 10 users
- Unlimited goals, projects, tasks, and forms
- Backlog, list, board, timeline, calendar, and summary views
- Reports and dashboards
Free Trial
Bugzilla
No trial information availableJira
Free Trial is available
Ratings
Meets Requirements
7.9
95
8.8
5,341
Ease of Use
7.6
95
8.0
5,377
Ease of Setup
6.9
32
7.7
1,639
Ease of Admin
6.9
31
7.5
1,339
Quality of Support
7.1
79
8.3
4,084
Has the product been a good partner in doing business?
7.6
26
8.5
1,204
Product Direction (% positive)
7.0
93
8.3
5,171
Features by Category
Tasks
Not enough data
9.0
199
Not enough data
8.7
197
Not enough data
8.8
199
Not enough data
8.6
198
Not enough data
8.5
191
Not enough data
8.1
189
Not enough data
8.4
195
Not enough data
8.4
147
Projects
Not enough data
8.8
192
Not enough data
8.6
187
Not enough data
8.0
176
Not enough data
8.3
183
Not enough data
8.5
188
Not enough data
7.8
131
Not enough data
9.1
140
Not enough data
8.2
177
Not enough data
8.1
132
Not enough data
7.9
138
Not enough data
8.5
177
Resource Management
Not enough data
8.3
178
Not enough data
8.2
181
Not enough data
8.3
180
Project Monitoring
Not enough data
8.2
170
Not enough data
8.3
178
Not enough data
8.7
182
Generative AI
Not enough data
7.1
125
Not enough data
7.2
127
Agentic AI - Project Management
Not enough data
6.3
10
Not enough data
6.2
10
Not enough data
6.3
10
Not enough data
6.3
10
Not enough data
6.2
10
Not enough data
6.3
10
Not enough data
6.5
10
Bug Reporting
7.7
14
8.8
1518
8.2
15
8.7
1478
8.1
14
8.8
1552
Bug Monitoring
7.3
13
8.6
1466
8.2
15
8.9
1562
7.7
14
8.8
1454
Agentic AI - Bug Tracking
Not enough data
6.6
15
Not enough data
7.0
14
Not enough data
6.7
15
Communication
Not enough data
8.4
2336
Not enough data
8.2
2201
Not enough data
8.1
2114
Planning
Not enough data
8.6
2799
Not enough data
8.7
2875
Not enough data
8.8
2613
Not enough data
8.6
2718
Not enough data
8.3
2338
Workflow Management
Not enough data
8.6
2666
Not enough data
8.8
2917
Not enough data
7.8
1947
Not enough data
8.4
2179
Categories
Categories
Shared Categories
Bugzilla and Jira are categorized as Bug Tracking
Unique Categories
Bugzilla has no unique categories
Jira is categorized as Product Management and Project Management
Reviews
Reviewers' Company Size
Bugzilla
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Jira
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Small-Business
(50 or fewer emp.)
Mid-Market
(51-1000 emp.)
Enterprise
(> 1000 emp.)
Reviewers' Industry
Information Technology and Services
39.2%
Computer Software
21.6%
Computer Networking
2.9%
Computer & Network Security
2.9%
Telecommunications
2.0%
Other
31.4%
Computer Software
23.7%
Information Technology and Services
23.5%
Internet
4.5%
Financial Services
4.4%
Marketing and Advertising
4.2%
Other
39.6%
Most Helpful Reviews
Bugzilla
Most Helpful Favorable Review
Kryz O.
Verified User in Computer Software
A great tool for tracking Bugs in your software/firmware Many large companies use this as there standard tool. Great for logging, escilation and tracking
Most Helpful Critical Review
Divya J.
Verified User in Computer Networking
Not so good search. sometimes its hard with large number of bugs.
Jira
Most Helpful Favorable Review
Daniel J.
Verified User in Computer & Network Security
We use JIRA extensively for issue management and tracking. Each team has a project and it is a great way to work amongst teams and collaborate. The tool is very versatile and great to have project leaders, watchers, stakeholders, etc. They also have...
Most Helpful Critical Review
Verified User in Market Research
Oh, there are many: - Disruptive forced changes to the software - Jira is complex software and you have to first set it up, which takes a lot of time, and then learn the setup and the software itself, which also takes time. That alone would be fine IF Jira...
Kryz O.
Verified User in Computer Software
A great tool for tracking Bugs in your software/firmware Many large companies use this as there standard tool. Great for logging, escilation and tracking
Daniel J.
Verified User in Computer & Network Security
We use JIRA extensively for issue management and tracking. Each team has a project and it is a great way to work amongst teams and collaborate. The tool is very versatile and great to have project leaders, watchers, stakeholders, etc. They also have...
Divya J.
Verified User in Computer Networking
Not so good search. sometimes its hard with large number of bugs.
Verified User in Market Research
Oh, there are many: - Disruptive forced changes to the software - Jira is complex software and you have to first set it up, which takes a lot of time, and then learn the setup and the software itself, which also takes time. That alone would be fine IF Jira...
Alternatives
Discussions
I am software tester,can i use Bugzilla for testing softwares.
1 comment
PA
You can use Bugzilla to track bugs/issues about a certain software you have developed. It can be used by the users to report problems. It is not, however, a...Read more
integration
1 comment
PR
Yes, you should be able to, depending on what your hosting environment is. Bugzilla has an API that is pretty robust, so you can create scripts that would...Read more
Why bugzilla
1 comment
PR
I think that Bugzilla has a very defined purpose, and many users and companies are looking for tools that can handle multiple tasks. I think integrations are...Read more
Is Jira a good tool?
12 comments
MP
Yes, It's very useful, Just start on it and give some time on that.Read more
What are the features of JIRA?
11 comments
CS
Allows you to setup your project as your team/company flows thru the agile process. You can see what is next in the sprint, where others are, enter your...Read more
How is Jira transforming project management practices in agile software development teams?
6 comments
VC
teams plan sprints, manage backlogsRead more
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