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Compare BugHerd and Usersnap 
At a Glance
Market Segments
Small-Business (74.3% of reviews)
Small-Business (62.5% of reviews)
Entry-Level Pricing
$49.00 Per Month
Free
BugHerd
Star Rating
(155)4.8 out of 5
Market Segments
Small-Business (74.3% of reviews)
Entry-Level Pricing
$49.00 Per Month
Free Trial is available
Browse all 3 pricing plansUsersnap
Star Rating
(90)4.6 out of 5
Market Segments
Small-Business (62.5% of reviews)
Entry-Level Pricing
Free
Free Trial is available
Browse all 5 pricing plansSummary
AI Generated Summary
AI-generated. Powered by real user reviews.
- Users report that BugHerd excels in its user-friendly interface, with an Ease of Use score of 9.4, while Usersnap, although slightly higher at 9.6, does not offer the same level of intuitive navigation that many BugHerd users appreciate.
- Reviewers mention that BugHerd's bug reporting features, particularly the User Reports & Feedback functionality, scored 9.3, which is higher than Usersnap's 8.9, indicating that BugHerd provides a more effective platform for gathering user feedback on bugs.
- G2 users highlight BugHerd's strong analytics capabilities, with a score of 8.8, which outperforms Usersnap's 7.6. This suggests that BugHerd offers more robust tools for tracking and analyzing bugs over time.
- Users on G2 report that BugHerd's data retention policy, scoring 9.5, is superior to Usersnap's 8.4, indicating that BugHerd provides better options for retaining historical data on bugs and user feedback.
- Reviewers mention that Usersnap shines in its AI Text Generation feature, scoring 9.2 compared to BugHerd's 8.7, suggesting that Usersnap may be more effective for users looking to leverage AI for generating text-based insights.
- Users say that BugHerd's feedback aggregation feature, with a score of 9.5, is particularly strong, allowing teams to consolidate user feedback efficiently, while Usersnap's score of 9.4 indicates it is also effective but slightly less so than BugHerd.
Featured Products
Sponsored
Canny
(101)
Enterprise Feedback Management
Visit Website
Pricing
Entry-Level Pricing
Usersnap
Free plan
Free
- Collect 20 feedback for free
- Access to Premium plan features
Free Trial
BugHerd
Free Trial is available
Usersnap
Free Trial is available
Ratings
Meets Requirements
9.2
128
9.1
67
Ease of Use
9.4
129
9.6
69
Ease of Setup
9.4
95
9.5
40
Ease of Admin
9.3
82
9.1
39
Quality of Support
8.9
84
9.5
61
Has the product been a good partner in doing business?
9.5
71
9.2
38
Product Direction (% positive)
9.5
119
8.9
62
Features by Category
User Response Methods
Not enough data
9.4
18
Not enough data
9.2
16
Not enough data
8.8
11
Not enough data
9.3
16
Not enough data
9.4
16
Participant Selection
Not enough data
8.2
17
Not enough data
8.3
12
Not enough data
8.6
12
Not enough data
Feature Not Available
Insights
Not enough data
8.2
16
Not enough data
8.5
18
Not enough data
8.6
17
Generative AI
Not enough data
8.3
9
Bug Reporting
9.3
70
8.8
28
9.3
66
9.0
26
9.2
73
8.6
27
Bug Monitoring
Feature Not Available
7.5
23
9.3
70
8.1
25
9.4
64
8.3
25
Agentic AI - Bug Tracking
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Authoring
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Publishing
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Generative AI
Not enough data
Not enough data
Generative AI
7.9
7
Feature Not Available
7.9
7
8.5
11
Survey Management
8.9
19
9.2
22
8.6
16
8.9
22
9.4
22
9.7
21
8.8
20
9.3
21
Process Management
9.3
24
9.4
20
9.1
21
9.2
20
9.3
20
9.0
19
9.5
20
9.1
19
System Management
9.1
17
8.8
21
8.8
14
8.3
20
Communication
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Planning
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Workflow Management
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Categories
Categories
Shared Categories
BugHerd and Usersnap are categorized as Bug Tracking and Enterprise Feedback Management
Unique Categories
BugHerd has no unique categories
Reviews
Reviewers' Company Size
BugHerd
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Usersnap
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Small-Business
(50 or fewer emp.)
Mid-Market
(51-1000 emp.)
Enterprise
(> 1000 emp.)
Reviewers' Industry
Marketing and Advertising
29.6%
Design
13.2%
Computer Software
11.8%
Information Technology and Services
7.2%
E-Learning
3.9%
Other
34.2%
Computer Software
25.0%
Information Technology and Services
11.4%
Marketing and Advertising
8.0%
Internet
8.0%
Logistics and Supply Chain
4.5%
Other
43.2%
Most Helpful Reviews
BugHerd
Most Helpful Favorable Review
Brandon S.
Verified User in Information Technology and Services
Ability to log, track, assign, validate bugs with precision anywhere on a site.
Most Helpful Critical Review
Verified User in Museums and Institutions
The set up we had ran excruciatingly slow and crashed often.
Usersnap
Most Helpful Favorable Review
Verified User in Information Technology and Services
Easy to install to any website/platform. The ability for customers to mark up the page or record a video is beneficial during our testing of new product developments. The inbox allows developers and business lead to view and interact with the customer...
Most Helpful Critical Review
Christopher C.
Verified User in Computer Software
The reporting tools are lacking. It's not very intuitive to go into Usersnap and extract the data or manipulate it to get at what you need. I frequently have to download the JSON file, convert it to excel, and then get the data I need.
Brandon S.
Verified User in Information Technology and Services
Ability to log, track, assign, validate bugs with precision anywhere on a site.
Verified User in Information Technology and Services
Easy to install to any website/platform. The ability for customers to mark up the page or record a video is beneficial during our testing of new product developments. The inbox allows developers and business lead to view and interact with the customer...
Verified User in Museums and Institutions
The set up we had ran excruciatingly slow and crashed often.
Christopher C.
Verified User in Computer Software
The reporting tools are lacking. It's not very intuitive to go into Usersnap and extract the data or manipulate it to get at what you need. I frequently have to download the JSON file, convert it to excel, and then get the data I need.
Discussions
How do you use a BugHerd?
3 comments
CA
I use bugherd to quickly communicate website changes to our website hosing service Read more
What is BugHerd?
1 comment
MW
Is a simple to implement and robust tool for getting feedback about web sites and web applications. It's easy for our clients to note issues on the web...Read more
How do you add a new bug to BugHerd?
1 comment
Official Response from BugHerd
Hi.
There's a couple of ways to add feedback or bugs to a BugHerd project.
The easiest way is to go to your website and click the sidebar (this will...Read more
Any way to integrate this with SalesForce or generate all the changes in one single spreadsheet?
2 comments
WP
Hey!
also, feel free to check this out:
https://zapier.com/apps/usersnap/integrations/salesforce
Via Zapier, this is more than possible.
LMK if...Read more
What is Usersnap used for?
1 comment
Official Response from Usersnap
Usersnap is a user feedback platform offering feedback widgets with screen capturing and annotation tools, micro surveys for websites and web applications,...Read more
Usersnap has no more discussions with answers
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