Introducing G2.ai, the future of software buying.Try now
Compare Bigin by Zoho CRM and Pipedrive 
At a Glance
Market Segments
Small-Business (89.1% of reviews)
Small-Business (71.3% of reviews)
Entry-Level Pricing
$7.00
$24.00 1 Seats Per Month
Bigin by Zoho CRM
Star Rating
(564)4.6 out of 5
Market Segments
Small-Business (89.1% of reviews)
Entry-Level Pricing
$7.00
Browse all 3 pricing plansPipedrive
Star Rating
(2,541)4.3 out of 5
Market Segments
Small-Business (71.3% of reviews)
Entry-Level Pricing
$24.00 1 Seats Per Month
Free Trial is available
Browse all 5 pricing plansSummary
AI Generated Summary
AI-generated. Powered by real user reviews.
- Users report that Pipedrive's Ease of Use is rated at 8.9, while Bigin by Zoho CRM shines slightly brighter with a score of 9.1. Reviewers mention that Bigin's intuitive interface makes it easier for new users to navigate and utilize its features effectively.
- Reviewers mention that Bigin by Zoho CRM has a more affordable Entry Level Price at $7.00 compared to Pipedrive's $24.00. Users on G2 appreciate this cost-effectiveness, especially for small businesses looking to manage their CRM without breaking the bank.
- Users say that Bigin by Zoho CRM excels in Contact & Account Management with a score of 8.7, while Pipedrive follows closely at 8.5. Reviewers highlight Bigin's robust features for tracking customer interactions and managing accounts as a significant advantage.
- Reviewers mention that Pipedrive's Quality of Support is rated at 8.4, slightly lower than Bigin's 8.5. Users report that Bigin's support team is more responsive and helpful, which is crucial for businesses needing timely assistance.
- Users on G2 report that Pipedrive's Opportunity & Pipeline Management features score 8.8, which is on par with Bigin's 8.7. However, reviewers say that Pipedrive's visual pipeline management tools are particularly praised for their clarity and ease of use.
- Reviewers mention that Bigin by Zoho CRM has a higher Product Direction score of 9.2 compared to Pipedrive's 8.8. Users appreciate Bigin's commitment to continuous improvement and feature updates, which aligns well with evolving business needs.
Featured Products
Sponsored
Method CRM
(303)
Email Marketing
Visit Website
Sponsored
SeoToaster CRM Ultimate
Email Marketing
Visit Website
Sponsored
Attio
(22)
Email Marketing
Visit Website
Pricing
Entry-Level Pricing
Bigin by Zoho CRM
Express
$7.00
$7/user/month - Billed Annually
- Team Pipelines (3)
- 50,000 Records
- Instant Workflows (10)
Pipedrive
Essential
$24.00
1 Seats Per Month
per month per user.
14$ / month billed annually
- Get organized and set up simple sales processes quickly:
- Lead, calendar and pipeline management
- Seamless data import and 400+ integrations
Free Trial
Bigin by Zoho CRM
Free Trial is available
Pipedrive
Free Trial is available
Ratings
Meets Requirements
8.6
505
8.5
2,255
Ease of Use
9.1
515
8.9
2,287
Ease of Setup
8.8
407
8.7
1,322
Ease of Admin
8.8
327
8.6
903
Quality of Support
8.5
457
8.4
1,934
Has the product been a good partner in doing business?
8.6
307
8.7
874
Product Direction (% positive)
9.2
498
8.8
2,220
Features by Category
Sales Force Automation
8.7
343
8.5
1802
|
Verified
Feature Not Available
Feature Not Available
8.7
349
8.8
1839
|
Verified
8.5
343
8.6
1851
|
Verified
Feature Not Available
7.7
1421
|
Verified
8.2
311
8.3
908
|
Verified
8.1
310
7.7
1425
|
Verified
7.8
274
7.7
1381
Feature Not Available
7.8
1482
Marketing Automation
8.0
300
7.4
1312
|
Verified
7.8
294
7.5
1300
|
Verified
8.5
322
8.4
1629
|
Verified
7.5
285
7.5
1265
|
Verified
Customer Support
8.0
301
7.9
820
7.8
298
7.8
800
8.0
292
8.0
826
7.5
292
7.5
1293
8.0
282
7.7
779
Reporting & Analytics
8.3
274
8.0
1670
|
Verified
8.4
306
8.3
1757
|
Verified
7.9
259
7.9
1539
|
Verified
Mobile & Social
7.7
265
7.6
1248
|
Verified
7.4
268
7.4
1204
|
Verified
8.3
270
7.9
1409
|
Verified
Platform
8.2
304
8.2
1168
|
Verified
8.3
311
8.3
1152
8.6
311
8.4
1189
|
Verified
8.0
280
8.2
1008
|
Verified
Feature Not Available
7.3
901
|
Verified
8.0
232
7.8
1009
8.8
295
8.7
1156
|
Verified
Feature Not Available
7.8
970
Integration
8.3
277
8.1
1078
|
Verified
7.8
268
8.0
1014
|
Verified
7.9
254
7.9
949
|
Verified
Generative AI
Feature Not Available
Feature Not Available
Agentic AI - CRM
Not enough data
5.8
10
Not enough data
6.3
10
Not enough data
6.3
10
Not enough data
5.7
9
Not enough data
5.0
8
Not enough data
5.2
8
Not enough data
5.2
8
Email Marketing
Not enough data
8.1
181
Not enough data
8.1
182
Not enough data
7.6
177
Not enough data
8.1
179
Not enough data
8.2
181
Not enough data
8.1
178
Not enough data
7.7
176
Not enough data
8.2
176
Not enough data
7.6
170
Reporting & Analytics
Not enough data
7.5
167
Not enough data
8.1
178
Generative AI
Not enough data
Feature Not Available
Not enough data
Feature Not Available
Agentic AI - Email Marketing
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Integration
Not enough data
8.2
174
Not enough data
7.9
173
Not enough data
8.0
171
Not enough data
8.2
172
Not enough data
7.3
167
Not enough data
7.5
164
Integrated Workflows
8.6
138
Not enough data
8.2
143
Not enough data
7.7
125
Not enough data
8.0
118
Not enough data
8.7
133
Not enough data
8.1
142
Not enough data
8.4
131
Not enough data
Repeatability and Reportability
7.9
119
Not enough data
8.5
130
Not enough data
8.4
119
Not enough data
Feature Not Available
Not enough data
6.9
113
Not enough data
AI and Automation
8.2
122
Not enough data
7.9
118
Not enough data
7.3
115
Not enough data
7.5
119
Not enough data
6.7
116
Not enough data
Generative AI
Feature Not Available
Not enough data
Agentic AI - Sales Engagement
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Customization
Not enough data
8.4
63
Not enough data
7.8
59
Not enough data
7.4
58
Not enough data
7.8
63
Additional Functionality
Not enough data
8.3
60
Not enough data
6.8
58
Not enough data
8.1
65
Not enough data
7.1
58
Not enough data
7.7
60
Agentic AI - Sales Performance Management
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Incentives
7.5
75
6.9
325
8.0
81
7.4
332
7.1
77
Feature Not Available
7.9
77
7.1
328
Personalization
8.4
84
7.6
343
8.1
82
7.8
336
8.4
86
8.2
353
8.2
79
7.9
340
Administrative
8.2
79
7.7
336
8.1
77
7.7
331
Feature Not Available
7.5
321
Agentic AI - Email Tracking
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Analytics
8.1
81
7.8
198
Feature Not Available
8.2
199
Feature Not Available
8.0
192
Customizations
8.4
86
8.1
205
8.0
80
8.2
195
8.4
85
8.4
207
8.1
79
7.9
201
8.1
79
8.3
199
Generative AI
Feature Not Available
Feature Not Available
Agentic AI - Sales Analytics
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Data Sourcing
7.8
107
7.8
361
8.3
106
8.0
363
8.2
101
8.0
361
8.3
102
8.3
367
8.2
103
8.0
356
Predictive Analytics
7.8
111
7.7
358
7.8
109
7.8
359
7.4
105
7.3
341
7.9
113
7.8
352
Sales Management
8.9
118
8.7
371
7.7
111
7.6
349
8.0
110
8.3
357
8.4
116
8.7
370
Agentic AI - Outbound Call Tracking
Not enough data
Not enough data
Not enough data
Not enough data
Calling
7.1
47
Not enough data
6.8
46
Not enough data
7.3
47
Not enough data
7.3
46
Not enough data
Contacts
8.1
51
Not enough data
7.8
48
Not enough data
8.1
50
Not enough data
Insights
8.3
47
Not enough data
8.2
48
Not enough data
6.4
46
Not enough data
7.6
51
Not enough data
7.8
46
Not enough data
Categories
Categories
Shared Categories
Bigin by Zoho CRM and Pipedrive are categorized as Email Tracking, CRM, Sales Analytics, and Sales Performance Management
Unique Categories
Bigin by Zoho CRM is categorized as Sales Engagement and Outbound Call Tracking
Pipedrive is categorized as Email Marketing and Online Form Builder
Reviews
Reviewers' Company Size
Bigin by Zoho CRM
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Pipedrive
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Small-Business
(50 or fewer emp.)
Mid-Market
(51-1000 emp.)
Enterprise
(> 1000 emp.)
Reviewers' Industry
Information Technology and Services
11.0%
Marketing and Advertising
10.5%
Computer Software
5.2%
Education Management
5.0%
Consulting
4.8%
Other
63.5%
Computer Software
10.9%
Information Technology and Services
10.5%
Marketing and Advertising
10.4%
Financial Services
4.2%
Real Estate
3.4%
Other
60.6%
Most Helpful Reviews
Bigin by Zoho CRM
Most Helpful Favorable Review
Dilip S.
Verified User in Information Technology and Services
i am using for test to sync all my contacts
Most Helpful Critical Review
Verified User in Internet
I did not find it yet. In time, I can describe it better.
Pipedrive
Most Helpful Favorable Review
Jono C.
Verified User in Information Technology and Services
Before Pipedrive, we used a spreadsheet to track all our sales leads. It was headache inducing and non effective. We discovered our spreadsheet method was like attempting a lunar voyage with an origami spaceship. Then we found Pipedrive. Seriously, this...
Most Helpful Critical Review
Will S.
Verified User in Furniture
Extremely poor tech for the chatbot Very slow customer support - they work European Hours so if you in North America, South America or Asia/Pacific. Expect each query to take 24 hours. Just brutal. Just avoid.
Dilip S.
Verified User in Information Technology and Services
i am using for test to sync all my contacts
Jono C.
Verified User in Information Technology and Services
Before Pipedrive, we used a spreadsheet to track all our sales leads. It was headache inducing and non effective. We discovered our spreadsheet method was like attempting a lunar voyage with an origami spaceship. Then we found Pipedrive. Seriously, this...
Verified User in Internet
I did not find it yet. In time, I can describe it better.
Will S.
Verified User in Furniture
Extremely poor tech for the chatbot Very slow customer support - they work European Hours so if you in North America, South America or Asia/Pacific. Expect each query to take 24 hours. Just brutal. Just avoid.
Alternatives
Discussions
Does Bigin integrate with Zoho CRM?
2 comments
AC
Yes it's possible. Make sure to add a user to both Bigin and CRM for the records to be assigned to the same owners after the sync. When the user is not...Read more
What is Zoho Bigin?
2 comments
JM
It is a CRM, but in a much more simplified version than zohoCRM, yet it is powerful. As a professional experience, I can indicate that it contributes to...Read more
What is Bigin used for?
1 comment
AC
It is a CRM, a system to improve customer relationships and management, it will facilitate and help you improve follow-up.Read more
What is the best way to use email marketing with Pipedrive?
3 comments
JB
We use the Pipedrive CAMPAIGNS feature inside of Pipedrive to send out mass / bulk emails that are personalized with 'merge' fields. The interface & builder...Read more
Does anyone integrate Pipedrive with Infusionsoft?
2 comments
PR
This can be done if we write an API that would work seamlessly. There should be no problem. You cAn contact us if you would like some help. Priyanka@navsoft.inRead more
To move deals between stages with any email marketers, follow these steps: 1. Identify the current stage of the deal. 2. Determine the next stage you want to move the deal to. 3. Communicate with the email marketers involved to ensure they are aware of the change. 4. Update the deal's status in your CRM or tracking system to reflect the new stage. 5. Notify all relevant parties of the update. 6. Monitor the deal's progress in the new stage and make adjustments as necessary.
2 comments
RL
If you are asking about integration between PD and an email marketing platform (like MailChimp), the easiest way is through Zapier.Read more
Hunting for software insights?
With over 2.5 million reviews, we can provide the specific details that help you make an informed software buying decision for your business. Finding the right product is important, let us help.
