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- AWS Config
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- AWS Config-vs-ServiceNow IT Service Management
Compare AWS Config and ServiceNow IT Service Management 
At a Glance
Market Segments
Enterprise (40.9% of reviews)
Enterprise (74.2% of reviews)
Entry-Level Pricing
No pricing available
No pricing available
AWS Config
Star Rating
(48)4.4 out of 5
Market Segments
Enterprise (40.9% of reviews)
Entry-Level Pricing
No pricing available
Learn more about AWS ConfigServiceNow IT Service Management
Star Rating
(1,130)4.4 out of 5
Market Segments
Enterprise (74.2% of reviews)
Entry-Level Pricing
No pricing available
Learn more about ServiceNow IT Service ManagementSummary
AI Generated Summary
AI-generated. Powered by real user reviews.
- Users report that AWS Config excels in "Constant Monitoring" with a score of 9.0, allowing for real-time visibility into resource configurations, which is crucial for compliance and governance. In contrast, ServiceNow IT Service Management, while strong in incident management, does not focus as heavily on continuous resource monitoring.
- Reviewers mention that AWS Config's "Change Management" feature scores 9.2, providing robust tracking of configuration changes, which is essential for maintaining compliance. ServiceNow, while offering solid change management capabilities, does not match this level of specificity in tracking configuration changes.
- G2 users highlight that ServiceNow IT Service Management shines in "Ticketing System" functionality with a score of 9.4, offering advanced features for ticket prioritization and automation. AWS Config, on the other hand, does not provide a ticketing system, focusing instead on configuration management.
- Users on G2 report that ServiceNow's "Incident Reports" feature scores an impressive 9.3, allowing for detailed analysis and reporting of incidents, which is vital for improving service delivery. AWS Config lacks this feature as it is primarily focused on resource configuration rather than incident management.
- Reviewers mention that AWS Config's "Timely Alerts" feature scores 9.1, ensuring users are promptly notified of configuration changes that could impact compliance. ServiceNow's alerting capabilities are strong but are more centered around incident management rather than configuration alerts.
- Users say that ServiceNow's "Knowledge Base/Ticket Integration" scores 8.7, facilitating better resolution of tickets through integrated knowledge resources. AWS Config does not offer a similar feature, as its focus is on configuration management rather than service desk functionalities.
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Pricing
Entry-Level Pricing
AWS Config
No pricing availableServiceNow IT Service Management
No pricing availableFree Trial
AWS Config
No trial information availableServiceNow IT Service Management
No trial information availableRatings
Meets Requirements
9.2
32
8.9
716
Ease of Use
8.7
33
8.5
931
Ease of Setup
8.6
20
8.1
499
Ease of Admin
9.1
20
8.7
264
Quality of Support
8.9
32
8.5
645
Has the product been a good partner in doing business?
8.9
19
8.8
262
Product Direction (% positive)
10.0
32
8.7
694
Features by Category
Administration
Not enough data
9.1
178
|
Verified
Not enough data
8.9
168
|
Verified
Not enough data
8.9
179
|
Verified
Service Desk
Not enough data
9.1
187
|
Verified
Not enough data
9.3
188
|
Verified
Not enough data
9.1
180
|
Verified
Management
Not enough data
8.9
170
|
Verified
Not enough data
8.9
159
|
Verified
Not enough data
9.0
161
|
Verified
Not enough data
9.0
156
|
Verified
Not enough data
8.8
146
Functionality
Not enough data
9.4
175
|
Verified
Not enough data
8.8
165
Not enough data
9.0
165
|
Verified
Not enough data
9.0
164
|
Verified
Agentic AI - IT Service Management (ITSM) Tools
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Monitoring
Not enough data
9.0
194
|
Verified
Not enough data
9.1
203
|
Verified
Not enough data
9.1
207
|
Verified
Not enough data
9.3
5
Management Tools
Not enough data
9.2
207
|
Verified
Not enough data
9.0
201
Not enough data
8.7
192
|
Verified
Generative AI
Not enough data
8.7
79
Not enough data
8.6
95
Agentic AI - Incident Management
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Incident Management
Not enough data
9.0
283
Not enough data
9.0
282
Not enough data
9.1
288
Not enough data
8.7
277
Not enough data
8.7
270
Reporting
Not enough data
8.7
281
Not enough data
8.7
259
Not enough data
8.5
154
Access & Usability
Not enough data
8.0
217
Not enough data
8.7
270
Not enough data
8.5
238
Not enough data
8.8
147
Agentic AI - Service Desk
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Categories
Categories
Shared Categories
AWS Config and ServiceNow IT Service Management are categorized as Configuration Management
Unique Categories
AWS Config has no unique categories
ServiceNow IT Service Management is categorized as IT Service Management (ITSM) Tools, Incident Management, and Service Desk
Reviews
Reviewers' Company Size
AWS Config
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
ServiceNow IT Service Management
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Small-Business
(50 or fewer emp.)
Mid-Market
(51-1000 emp.)
Enterprise
(> 1000 emp.)
Reviewers' Industry
Computer Software
18.2%
Computer & Network Security
9.1%
Telecommunications
6.8%
Hospital & Health Care
6.8%
Financial Services
6.8%
Other
52.3%
Information Technology and Services
27.4%
Hospital & Health Care
7.3%
Computer Software
7.2%
Financial Services
5.3%
Computer & Network Security
3.6%
Other
49.1%
Most Helpful Reviews
AWS Config
Most Helpful Favorable Review
Kingshuk S.
Verified User in Financial Services
Provide customisation to the requirements Ease to build compliance rules and also implementation Configuration Management across the AWS environment helps in managing the changes in the cloud Helps maintain security compliance
Most Helpful Critical Review
Verified User in Telecommunications
cost of config rules. I like config. not config rules cost
ServiceNow IT Service Management
Most Helpful Favorable Review
John C.
Verified User in Higher Education
ServiceNow provides a very streamlined interface that can be accessed by my technicians from any browser on almost any device. This has increased the number of Incidents and Requests that we log, thus making our data that much more accurate and...
Most Helpful Critical Review
Verified User in Insurance
Everything: ServiceNow has no idea about ITIL, they took ITIL and flipped it upside down. Their system is broken and doesn't work properly. Imagine you go to a car dealer to buy a new car. You pay the money and you get the keys. When you get outside to...
Kingshuk S.
Verified User in Financial Services
Provide customisation to the requirements Ease to build compliance rules and also implementation Configuration Management across the AWS environment helps in managing the changes in the cloud Helps maintain security compliance
John C.
Verified User in Higher Education
ServiceNow provides a very streamlined interface that can be accessed by my technicians from any browser on almost any device. This has increased the number of Incidents and Requests that we log, thus making our data that much more accurate and...
Verified User in Telecommunications
cost of config rules. I like config. not config rules cost
Verified User in Insurance
Everything: ServiceNow has no idea about ITIL, they took ITIL and flipped it upside down. Their system is broken and doesn't work properly. Imagine you go to a car dealer to buy a new car. You pay the money and you get the keys. When you get outside to...
Alternatives
Discussions
What is AWS Config used for?
1 comment
US
It is a sso , you can use to authenticate access to your aws account. Example- You can use it to authenticate pull and push changes in repository from local...Read more
AWS Config has no more discussions with answers
What is the ServiceNow now platform?
2 comments
SC
ServiceNow is a cloud-based platform that provides a wide range of IT service management (ITSM) and business process automation (BPA) solutions. The...Read more
Asset Tracking
1 comment
RK
There are 2 ways to do this:
Buying subscription for ServiceNow Discovery and setting up the environment for setup as per schema as well as maintaining the...Read more
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