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Compare Atera and Pulseway 
At a Glance
Market Segments
Small-Business (60.6% of reviews)
Small-Business (54.1% of reviews)
Entry-Level Pricing
Free Trial
from $39 Tier based pricing
Atera
Star Rating
(830)4.6 out of 5
Market Segments
Small-Business (60.6% of reviews)
Entry-Level Pricing
Free Trial
Free Trial is available
Browse all 8 pricing plansPulseway
Star Rating
(113)4.6 out of 5
Market Segments
Small-Business (54.1% of reviews)
Entry-Level Pricing
from $39 Tier based pricing
Learn more about PulsewaySummary
AI Generated Summary
AI-generated. Powered by real user reviews.
- Users report that Pulseway excels in real-time sync with a perfect score of 10.0, allowing for immediate updates and monitoring, while Atera's performance in this area is not as strong, indicating a potential lag in data updates.
- Reviewers mention that Pulseway's unattended remote access feature scores 9.2, providing seamless access to devices without user intervention, whereas Atera's score of 8.9 suggests it may not be as efficient in this critical area.
- G2 users highlight Pulseway's superior performance monitoring capabilities, scoring 9.9, which allows for proactive management of system health, while Atera's score of 8.8 indicates it may lack some advanced monitoring features.
- Users on G2 report that Pulseway's alerting system is highly effective, with a score of 9.9, ensuring timely notifications for critical issues, compared to Atera's score of 8.9, which may not provide the same level of responsiveness.
- Reviewers mention that Pulseway's disaster recovery features are robust, scoring 9.6, which is crucial for business continuity, while Atera's score of 10.0 in this area suggests it may offer even more comprehensive solutions.
- Users say that Pulseway's ticketing system is user-friendly with a score of 8.4, facilitating efficient issue resolution, while Atera's score of 8.4 indicates it is on par, but user feedback suggests Pulseway may have a slight edge in usability.
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Pricing
Entry-Level Pricing
Pulseway
Business
from $39
Tier based pricing
From 20 Monitored Systems
- Remote Monitoring and Management
- Instant Alerts
- Native Mobile Apps
Free Trial
Atera
Free Trial is available
Pulseway
Free Trial is available
Ratings
Meets Requirements
8.9
742
9.0
99
Ease of Use
9.2
757
9.2
99
Ease of Setup
9.1
614
9.1
91
Ease of Admin
9.0
528
9.3
85
Quality of Support
9.0
704
9.0
93
Has the product been a good partner in doing business?
9.2
521
9.4
83
Product Direction (% positive)
9.4
732
8.9
98
Features by Category
Ticket and Case Management
8.6
262
Not enough data
8.5
262
Not enough data
8.4
261
Not enough data
8.2
255
Not enough data
8.2
248
Not enough data
8.3
255
Not enough data
8.2
255
Not enough data
8.1
250
Not enough data
Generative AI
7.0
203
Not enough data
7.1
205
Not enough data
Agentic AI - Help Desk
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Communication Channels
8.1
251
Not enough data
8.6
251
Not enough data
8.0
245
Not enough data
6.2
234
Not enough data
6.0
232
Not enough data
Platform
7.2
247
Not enough data
7.7
257
Not enough data
8.4
255
Not enough data
8.0
256
Not enough data
8.1
259
Not enough data
8.5
256
Not enough data
Administration
8.1
132
Not enough data
8.5
135
Not enough data
8.7
137
Not enough data
Service Desk
8.8
132
Not enough data
8.5
133
Not enough data
8.5
132
Not enough data
Management
8.6
128
Not enough data
8.9
128
Not enough data
8.7
126
Not enough data
8.5
126
Not enough data
8.2
122
Not enough data
Functionality
8.6
130
Not enough data
8.6
127
Not enough data
8.9
129
Not enough data
8.8
127
Not enough data
Agentic AI - IT Service Management (ITSM) Tools
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Compatibility
Not enough data
9.7
5
Not enough data
9.0
5
Not enough data
9.7
5
Not enough data
9.7
5
Management
Not enough data
10.0
5
Not enough data
10.0
5
Not enough data
9.3
5
Not enough data
10.0
5
Not enough data
10.0
6
Compliance
Not enough data
10.0
7
Not enough data
9.7
6
Not enough data
9.7
5
Agentic AI - Server Backup
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Functionality
Not enough data
10.0
6
Not enough data
9.4
6
Not enough data
9.4
6
Not enough data
10.0
6
Not enough data
7.5
6
Compatibility
Not enough data
9.4
6
Not enough data
7.8
6
Not enough data
10.0
5
Management
Not enough data
9.4
6
Not enough data
10.0
6
Not enough data
10.0
5
Agentic AI - Online Backup
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Administration
8.9
498
|
Verified
9.3
48
|
Verified
7.8
399
Feature Not Available
8.3
466
|
Verified
8.9
44
|
Verified
Monitoring and Management
9.1
496
|
Verified
9.4
51
|
Verified
8.2
467
|
Verified
8.6
42
8.3
463
|
Verified
8.9
47
|
Verified
8.6
493
|
Verified
9.1
49
|
Verified
Organization
8.1
439
|
Verified
8.7
40
|
Verified
Service Management
8.5
455
|
Verified
8.5
37
|
Verified
9.1
491
|
Verified
8.9
49
|
Verified
8.7
465
|
Verified
8.8
47
|
Verified
Agentic AI - Remote Monitoring & Management (RMM)
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Scope
7.0
16
Not enough data
8.0
18
Not enough data
Security
7.8
18
Not enough data
7.1
16
Not enough data
5.7
14
Not enough data
Management
7.9
16
Not enough data
7.3
14
Not enough data
7.0
14
Not enough data
7.9
14
Not enough data
5.4
13
Not enough data
Agentic AI - Unified Endpoint Management (UEM)
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Functionality
8.9
254
9.9
15
8.9
259
9.9
17
8.2
246
9.2
15
8.5
235
9.9
14
Monitoring - Network Monitoring
7.5
6
Not enough data
7.8
6
Not enough data
7.5
6
Not enough data
Management
8.3
232
9.5
14
8.3
233
9.2
15
7.9
221
8.9
14
Analytics - Network Monitoring
7.2
6
Not enough data
6.7
6
Not enough data
Security - Network Monitoring
8.1
6
Not enough data
7.5
6
Not enough data
7.5
6
Not enough data
Network Performance - Network Monitoring
7.8
6
Not enough data
7.5
6
Not enough data
AI Automation - Network Monitoring
7.3
5
Not enough data
7.0
5
Not enough data
7.0
5
Not enough data
Agentic AI - Network Monitoring
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Monitoring
Not enough data
9.8
18
Not enough data
9.7
17
Not enough data
9.2
15
Not enough data
Not enough data
Management Tools
Not enough data
8.7
13
Not enough data
9.6
13
Not enough data
9.2
12
Generative AI
Not enough data
5.0
7
Not enough data
5.0
7
Agentic AI - Incident Management
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Visibility
Not enough data
8.8
32
Not enough data
9.5
33
Not enough data
8.8
31
Monitoring and Management
Not enough data
9.0
31
Not enough data
8.9
26
Not enough data
8.5
28
Not enough data
9.5
33
Not enough data
9.7
33
Not enough data
9.2
30
Cloud environment support
Not enough data
8.0
24
Not enough data
8.6
28
Agentic AI - Server Monitoring
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Asset Inventory
8.8
194
Not enough data
8.7
187
Not enough data
7.7
179
Not enough data
6.9
175
Not enough data
7.8
184
Not enough data
Generative AI
7.1
164
Not enough data
7.1
161
Not enough data
Agentic AI - IT Asset Management
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Management
8.7
188
Not enough data
8.0
178
Not enough data
7.4
176
Not enough data
7.9
183
Not enough data
Administration
8.7
397
8.8
31
8.3
394
8.3
30
7.2
341
7.4
24
9.0
397
9.2
31
8.2
380
8.7
26
8.2
398
8.8
28
Maintenance
8.9
400
9.4
33
7.8
349
7.2
25
Communication
Feature Not Available
8.0
28
6.0
323
4.8
23
6.0
316
4.7
23
6.8
328
5.7
25
Security
7.7
339
7.4
27
8.0
347
8.0
26
Device Support
7.3
348
9.3
30
8.2
354
9.0
31
8.1
351
8.9
32
Performance
8.2
384
8.6
32
Functionality
Not enough data
10.0
5
Not enough data
7.7
5
Not enough data
9.7
5
Not enough data
10.0
5
Performance
Not enough data
10.0
5
Not enough data
8.7
5
Not enough data
9.7
5
Not enough data
10.0
5
Agentic AI - PC Backup
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Generative AI
7.2
254
5.5
32
Incident Management
8.3
185
Not enough data
8.4
186
Not enough data
8.7
181
Not enough data
8.1
186
Not enough data
8.0
179
Not enough data
Reporting
8.5
185
Not enough data
8.3
181
Not enough data
7.6
176
Not enough data
Access & Usability
7.3
184
Not enough data
8.4
179
Not enough data
7.8
177
Not enough data
8.2
174
Not enough data
Agentic AI - Service Desk
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
System Control
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Vulnerability Prevention
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Security Management
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Management
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Reporting
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Security
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Analysis
8.0
64
Not enough data
Platform
7.7
65
Not enough data
8.7
66
Not enough data
7.9
64
Not enough data
8.2
69
Not enough data
8.5
68
Not enough data
Security
8.2
68
Not enough data
9.0
68
Not enough data
7.1
67
Not enough data
8.1
66
Not enough data
8.0
65
Not enough data
Agentic AI - Enterprise IT Management
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Categories
Categories
Shared Categories
Atera and Pulseway are categorized as Remote Monitoring & Management (RMM), Patch Management, Remote Support, Endpoint Management, and Network Monitoring
Unique Categories
Atera is categorized as IT Service Management (ITSM) Tools, IT Asset Management, Service Desk, Help Desk, Unified Endpoint Management (UEM), and Enterprise IT Management
Pulseway is categorized as Server Monitoring, Server Backup, Incident Management, Online Backup, and PC Backup
Reviews
Reviewers' Company Size
Atera
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Pulseway
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Small-Business
(50 or fewer emp.)
Mid-Market
(51-1000 emp.)
Enterprise
(> 1000 emp.)
Reviewers' Industry
Information Technology and Services
32.0%
Computer & Network Security
13.5%
Hospital & Health Care
3.3%
Manufacturing
2.9%
Consumer Services
2.9%
Other
45.4%
Information Technology and Services
28.4%
Computer & Network Security
11.0%
Computer Software
5.5%
Hospital & Health Care
4.6%
Financial Services
3.7%
Other
46.8%
Most Helpful Reviews
Atera
Most Helpful Favorable Review
jessica b.
Verified User in Financial Services
I get all the tools for monitoring, ticketing and management at one place with a simple interface . This is the best platform for me to set up automation and easy to handle management. The support team is also like friends and the interface and working...
Most Helpful Critical Review
Verified User in Information Technology and Services
Reporting, it shows failures where no patching was required, thereby offering quite a bit of confusion as to what really happened, where and what failed. TLS 1.0 is required, this requirement alone forces an admin to find another solution for secure...
Pulseway
Most Helpful Favorable Review
A. Cristian C.
Verified User in Gambling & Casinos
The advantage of this software is that brings the control of the situation before your eyes, directly in your hands, on your smart phone. It's a luxury to have all the features Pulseway delivers, only with a few taps on your device. The realtime monitoring...
Most Helpful Critical Review
Verified User in Information Technology and Services
Per-endpoint RMM pricing, lack of integrations, lack of automations, lack of remote desktop PSA was an old version of Kaseya BMS from before Kaseya acquired it that seemed to be lacking features
jessica b.
Verified User in Financial Services
I get all the tools for monitoring, ticketing and management at one place with a simple interface . This is the best platform for me to set up automation and easy to handle management. The support team is also like friends and the interface and working...
A. Cristian C.
Verified User in Gambling & Casinos
The advantage of this software is that brings the control of the situation before your eyes, directly in your hands, on your smart phone. It's a luxury to have all the features Pulseway delivers, only with a few taps on your device. The realtime monitoring...
Verified User in Information Technology and Services
Reporting, it shows failures where no patching was required, thereby offering quite a bit of confusion as to what really happened, where and what failed. TLS 1.0 is required, this requirement alone forces an admin to find another solution for secure...
Verified User in Information Technology and Services
Per-endpoint RMM pricing, lack of integrations, lack of automations, lack of remote desktop PSA was an old version of Kaseya BMS from before Kaseya acquired it that seemed to be lacking features
Discussions
How does your pricing compare to the traditional RMM vendors?
1 comment
Official Response from Atera
At Atera, you only get billed a fixed monthly fee for the number of technicians that actually use our software. So you don’t pay more when you grow or add...Read more
Can I generate automatically a Service Ticket from an Agent Alert?
1 comment
Official Response from Atera
It is possible to automatically generate a ticket from an alert. We do not recommend it because it can create a lot of noise in the ticket dashboard. The...Read more
What kind of failovers do you have to ensure your end-users do not experience downtime?
1 comment
Official Response from Atera
We are in MS Azure, that in itself has an uptime commitment of 99.95% per instance and we have implemented load balancing and fail-over between two...Read more
Pulseway has no more discussions with answers
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