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Compare Atera and NinjaOne 
At a Glance
Market Segments
Small-Business (60.6% of reviews)
Mid-Market (48.6% of reviews)
Entry-Level Pricing
Free Trial
No pricing available
Atera
Star Rating
(830)4.6 out of 5
Market Segments
Small-Business (60.6% of reviews)
Entry-Level Pricing
Free Trial
Free Trial is available
Browse all 8 pricing plansNinjaOne
Star Rating
(2,412)4.7 out of 5
Market Segments
Mid-Market (48.6% of reviews)
Entry-Level Pricing
No pricing available
Free Trial is available
Learn more about NinjaOneSummary
AI Generated Summary
AI-generated. Powered by real user reviews.
- Users report that Atera's free trial is a significant advantage for small businesses looking to test the software before committing, while NinjaOne does not offer a free trial, which may deter some potential users.
- Reviewers mention that both Atera and NinjaOne excel in ease of use, scoring 9.2 each, but NinjaOne edges out slightly in ease of setup with a score of 9.3, indicating a smoother onboarding experience for new users.
- G2 users highlight that NinjaOne's device management capabilities are superior, scoring 9.3 compared to Atera's 8.9, with specific praise for NinjaOne's multi-monitor support and unattended remote access features.
- Users on G2 report that Atera's asset management features are solid, scoring 8.4, but NinjaOne shines with an 8.7, particularly in hardware asset inventory, which users find more comprehensive and user-friendly.
- Reviewers mention that while both products have strong performance monitoring capabilities, Atera's reporting and alerts score of 7.4 is notably lower than NinjaOne's 8.6, indicating that NinjaOne provides more robust analytics and alerting features.
- Users say that NinjaOne's customer support is highly rated, with a score of 9.2, compared to Atera's 9.0, suggesting that users may find quicker and more effective assistance with NinjaOne when issues arise.
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Pricing
Entry-Level Pricing
NinjaOne
No pricing availableFree Trial
Atera
Free Trial is available
NinjaOne
Free Trial is available
Ratings
Meets Requirements
8.9
742
9.1
2,254
Ease of Use
9.2
757
9.2
2,283
Ease of Setup
9.1
614
9.2
2,123
Ease of Admin
9.0
528
9.2
2,061
Quality of Support
9.0
704
9.2
2,181
Has the product been a good partner in doing business?
9.2
521
9.5
2,023
Product Direction (% positive)
9.4
732
9.8
2,250
Features by Category
Ticket and Case Management
8.6
262
Not enough data
8.5
262
Not enough data
8.4
261
Not enough data
8.2
255
Not enough data
8.2
248
Not enough data
8.3
255
Not enough data
8.2
255
Not enough data
8.1
250
Not enough data
Generative AI
7.0
203
Not enough data
7.1
205
Not enough data
Agentic AI - Help Desk
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Communication Channels
8.1
251
Not enough data
8.6
251
Not enough data
8.0
245
Not enough data
6.2
234
Not enough data
6.0
232
Not enough data
Platform
7.2
247
Not enough data
7.7
257
Not enough data
8.4
255
Not enough data
8.0
256
Not enough data
8.1
259
Not enough data
8.5
256
Not enough data
Administration
8.1
132
8.2
421
8.5
135
8.8
437
8.7
137
8.2
442
Service Desk
8.8
132
8.2
437
8.5
133
8.0
430
8.5
132
7.9
409
Management
8.6
128
8.3
416
8.9
128
9.1
420
8.7
126
8.7
401
8.5
126
8.9
401
8.2
122
8.5
383
Functionality
8.6
130
7.6
396
8.6
127
8.5
408
8.9
129
8.9
423
8.8
127
8.9
425
Agentic AI - IT Service Management (ITSM) Tools
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Compatibility
Not enough data
8.7
221
Not enough data
7.9
198
Not enough data
8.3
201
Not enough data
8.1
191
Management
Not enough data
Feature Not Available
Not enough data
8.2
205
Not enough data
8.6
209
Not enough data
8.8
221
Not enough data
9.1
218
Compliance
Not enough data
8.7
200
Not enough data
8.3
193
Not enough data
Feature Not Available
Agentic AI - Server Backup
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Functionality
Not enough data
Feature Not Available
Not enough data
8.7
246
Not enough data
8.9
258
Not enough data
8.3
251
Not enough data
Feature Not Available
Compatibility
Not enough data
8.8
256
Not enough data
8.4
246
Not enough data
8.1
240
Management
Not enough data
8.1
240
Not enough data
8.7
242
Not enough data
8.6
246
Agentic AI - Online Backup
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Administration
8.9
498
|
Verified
9.2
1359
|
Verified
7.8
399
8.0
1154
8.3
466
|
Verified
8.6
1290
|
Verified
Monitoring and Management
9.1
496
|
Verified
9.3
1350
|
Verified
8.2
467
|
Verified
8.5
1265
8.3
463
|
Verified
8.6
1309
|
Verified
8.6
493
|
Verified
9.0
1352
|
Verified
Organization
8.1
439
|
Verified
8.0
1136
|
Verified
Service Management
8.5
455
|
Verified
7.4
1121
9.1
491
|
Verified
9.1
1294
|
Verified
8.7
465
|
Verified
8.6
1212
|
Verified
Agentic AI - Remote Monitoring & Management (RMM)
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Scope
7.0
16
8.9
192
8.0
18
8.9
201
Security
7.8
18
8.6
197
7.1
16
8.5
177
5.7
14
7.5
177
Management
7.9
16
9.1
193
7.3
14
8.9
191
7.0
14
8.8
186
7.9
14
8.8
186
5.4
13
8.0
170
Agentic AI - Unified Endpoint Management (UEM)
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Functionality
8.9
254
8.8
520
8.9
259
8.9
533
8.2
246
8.1
483
8.5
235
8.8
480
Monitoring - Network Monitoring
7.5
6
7.5
116
7.8
6
7.7
118
7.5
6
8.3
119
Management
8.3
232
8.3
441
8.3
233
8.3
451
7.9
221
7.6
415
Analytics - Network Monitoring
7.2
6
6.8
111
6.7
6
6.6
112
Security - Network Monitoring
8.1
6
7.6
113
7.5
6
6.9
111
7.5
6
6.8
111
Network Performance - Network Monitoring
7.8
6
6.6
111
7.5
6
7.4
109
AI Automation - Network Monitoring
7.3
5
6.1
107
7.0
5
6.0
107
7.0
5
6.2
107
Agentic AI - Network Monitoring
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Monitoring
Not enough data
9.3
444
|
Verified
Not enough data
9.2
444
|
Verified
Not enough data
8.4
401
|
Verified
Not enough data
7.0
94
Management Tools
Not enough data
8.3
392
Not enough data
8.7
408
|
Verified
Not enough data
8.5
392
|
Verified
Generative AI
Not enough data
Feature Not Available
Not enough data
Feature Not Available
Agentic AI - Incident Management
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Asset Inventory
8.8
194
9.0
877
8.7
187
8.8
869
7.7
179
7.7
793
6.9
175
Feature Not Available
7.8
184
8.2
811
Generative AI
7.1
164
Feature Not Available
7.1
161
Feature Not Available
Agentic AI - IT Asset Management
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Management
8.7
188
9.1
834
8.0
178
8.7
786
7.4
176
8.0
753
7.9
183
8.2
782
Administration
8.7
397
9.2
1078
8.3
394
8.7
1043
7.2
341
7.8
964
9.0
397
9.2
1077
8.2
380
8.9
1014
8.2
398
8.8
1047
Maintenance
8.9
400
9.2
1063
7.8
349
7.6
890
Communication
Feature Not Available
7.9
929
6.0
323
Feature Not Available
6.0
316
Feature Not Available
6.8
328
7.1
868
Security
7.7
339
8.3
904
8.0
347
8.4
934
Device Support
7.3
348
7.6
911
8.2
354
8.4
965
8.1
351
8.5
956
Performance
8.2
384
8.2
1011
Functionality
Not enough data
8.8
224
Not enough data
7.8
199
Not enough data
8.0
203
Not enough data
8.5
212
Performance
Not enough data
8.7
220
Not enough data
8.6
211
Not enough data
Feature Not Available
Not enough data
8.7
215
Agentic AI - PC Backup
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Generative AI
7.2
254
Feature Not Available
Management and Discovery - IT Documentation
Not enough data
8.4
101
Not enough data
8.1
100
Not enough data
8.7
100
Operations - IT Documentation
Not enough data
8.3
100
Not enough data
8.7
100
Not enough data
8.2
101
Incident Management
8.3
185
Not enough data
8.4
186
Not enough data
8.7
181
Not enough data
8.1
186
Not enough data
8.0
179
Not enough data
Reporting
8.5
185
Not enough data
8.3
181
Not enough data
7.6
176
Not enough data
Access & Usability
7.3
184
Not enough data
8.4
179
Not enough data
7.8
177
Not enough data
8.2
174
Not enough data
Agentic AI - Service Desk
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
System Control
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Vulnerability Prevention
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Security Management
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Management
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Reporting
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Security
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Platform - Mobile Device Management (MDM)
Not enough data
8.4
259
Operating System
Not enough data
9.2
292
Not enough data
8.0
287
Not enough data
8.3
280
Management
Not enough data
8.5
279
Not enough data
8.1
266
Not enough data
8.1
266
Not enough data
8.1
268
Not enough data
8.1
266
Security
Not enough data
8.4
269
Not enough data
8.5
268
Agentic AI - Mobile Device Management (MDM)
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Knowledge Base
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Security
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Content
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Communication
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Analysis
8.0
64
8.1
507
Platform
7.7
65
7.7
495
8.7
66
9.0
512
7.9
64
8.1
484
8.2
69
8.5
507
8.5
68
8.2
496
Security
8.2
68
8.6
513
9.0
68
9.2
520
7.1
67
7.5
482
8.1
66
8.7
501
8.0
65
8.1
487
Agentic AI - Enterprise IT Management
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Categories
Categories
Shared Categories
Atera and NinjaOne are categorized as Remote Monitoring & Management (RMM), IT Service Management (ITSM) Tools, Patch Management, IT Asset Management, Remote Support, Endpoint Management, Network Monitoring, Unified Endpoint Management (UEM), and Enterprise IT Management
Unique Categories
Atera is categorized as Service Desk and Help Desk
NinjaOne is categorized as PC Backup, Online Backup, Server Backup, Incident Management, Mobile Device Management (MDM), and IT Documentation
Reviews
Reviewers' Company Size
Atera
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
NinjaOne
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Small-Business
(50 or fewer emp.)
Mid-Market
(51-1000 emp.)
Enterprise
(> 1000 emp.)
Reviewers' Industry
Information Technology and Services
32.0%
Computer & Network Security
13.5%
Hospital & Health Care
3.3%
Manufacturing
2.9%
Consumer Services
2.9%
Other
45.4%
Information Technology and Services
27.7%
Computer & Network Security
13.7%
Hospital & Health Care
4.4%
Manufacturing
3.3%
Computer Software
3.1%
Other
47.8%
Most Helpful Reviews
Atera
Most Helpful Favorable Review
jessica b.
Verified User in Financial Services
I get all the tools for monitoring, ticketing and management at one place with a simple interface . This is the best platform for me to set up automation and easy to handle management. The support team is also like friends and the interface and working...
Most Helpful Critical Review
Verified User in Accounting
It's slow to use and it can crash unexpectedly.
NinjaOne
Most Helpful Favorable Review
Giuseppe L.
Verified User in Logistics and Supply Chain
NinjaOne helps our IT Department automate various operations. The integrated ecosystem, including the Ticket System and Remote Control, allows us to provide the best support experience. We particularly appreciate the automation, patch management, and...
Most Helpful Critical Review
Verified User in Hospital & Health Care
NMS (Custom SNMP) relitavely under developed, customer support inefficient; tickets seem to get bounced back a lot
jessica b.
Verified User in Financial Services
I get all the tools for monitoring, ticketing and management at one place with a simple interface . This is the best platform for me to set up automation and easy to handle management. The support team is also like friends and the interface and working...
Giuseppe L.
Verified User in Logistics and Supply Chain
NinjaOne helps our IT Department automate various operations. The integrated ecosystem, including the Ticket System and Remote Control, allows us to provide the best support experience. We particularly appreciate the automation, patch management, and...
Verified User in Accounting
It's slow to use and it can crash unexpectedly.
Verified User in Hospital & Health Care
NMS (Custom SNMP) relitavely under developed, customer support inefficient; tickets seem to get bounced back a lot
Alternatives
Discussions
How does your pricing compare to the traditional RMM vendors?
1 comment
Official Response from Atera
At Atera, you only get billed a fixed monthly fee for the number of technicians that actually use our software. So you don’t pay more when you grow or add...Read more
Can I generate automatically a Service Ticket from an Agent Alert?
1 comment
Official Response from Atera
It is possible to automatically generate a ticket from an alert. We do not recommend it because it can create a lot of noise in the ticket dashboard. The...Read more
What kind of failovers do you have to ensure your end-users do not experience downtime?
1 comment
Official Response from Atera
We are in MS Azure, that in itself has an uptime commitment of 99.95% per instance and we have implemented load balancing and fail-over between two...Read more
Do I need a WSUS Server to enable patch management on Windows devices?
6 comments
JT
You can use WSUS to completely manage the distribution of Microsoft Update updates to https://basketballstars2.com computers on your network. Read more
Do you provide the same level of functionality for MacOS as you do for Windows?
2 comments
BA
Hey Sam,
We are an all Mac firm (as we work on Macs ourselves) and I can confirm they do support Macs well. Now, because of the Apple environment, they...Read more
Does NinjaRMM hold weight against other RMM in other opinions?
2 comments
NS
Ninja handles patching and third-party software management, along with an integrated ticketing system and full control of scripting.
It also integrates...Read more
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