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- Assembled
- Zendesk Workforce Management
- Assembled-vs-Zendesk Workforce Management
Compare Assembled and Zendesk Workforce Management 
At a Glance
Market Segments
Mid-Market (59.8% of reviews)
Mid-Market (58.6% of reviews)
Entry-Level Pricing
Contact Us 1 Agent
No pricing available
Assembled
Star Rating
(114)4.7 out of 5
Market Segments
Mid-Market (59.8% of reviews)
Entry-Level Pricing
Contact Us 1 Agent
Browse all 3 pricing plansZendesk Workforce Management
Star Rating
(30)4.3 out of 5
Market Segments
Mid-Market (58.6% of reviews)
Entry-Level Pricing
No pricing available
Learn more about Zendesk Workforce ManagementSummary
AI Generated Summary
AI-generated. Powered by real user reviews.
- Users report that Zendesk Workforce Management excels in "Shift Scheduling" with a score of 9.0, allowing for efficient management of agent shifts, while Assembled shines even brighter with a score of 9.3, offering more intuitive scheduling features that users find easier to navigate.
- Reviewers mention that Zendesk's "Agent Self-Service" feature scores 8.8, providing a solid experience for agents, but Assembled's self-service capabilities are rated higher at 9.0, with users appreciating the more user-friendly interface and better access to resources.
- G2 users highlight that Zendesk's "Mobile Access" feature is a weak point, scoring only 6.7, which limits agents' ability to manage tasks on-the-go. In contrast, Assembled offers a more robust mobile experience, scoring 8.3, making it easier for agents to stay connected and manage their schedules from anywhere.
- Users on G2 report that Zendesk's "Quality of Support" is rated at 8.8, which is commendable, but Assembled outperforms with a score of 9.6, with many reviewers praising the responsiveness and helpfulness of the support team.
- Reviewers mention that Zendesk's "Labor Forecasting" feature scores 7.8, which is functional but lacks advanced analytics. Assembled, however, scores 9.1, with users appreciating its predictive capabilities that help in better planning and resource allocation.
- Users say that while Zendesk's "Integration APIs" score 6.7, making it somewhat challenging to connect with other tools, Assembled's APIs are rated at 8.7, with many users noting the ease of integration with various platforms, enhancing overall workflow efficiency.
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Pricing
Entry-Level Pricing
Assembled
Enterprise
Contact Us
1 Agent
- Team Scheduling
- Recurring Schedule Templates
- Google Calendar Integration
Zendesk Workforce Management
No pricing availableFree Trial
Assembled
No trial information availableZendesk Workforce Management
No trial information availableRatings
Meets Requirements
8.9
85
8.5
25
Ease of Use
9.1
85
8.7
25
Ease of Setup
9.3
65
8.8
19
Ease of Admin
9.3
60
8.8
18
Quality of Support
9.5
82
8.8
23
Has the product been a good partner in doing business?
9.7
57
8.4
18
Product Direction (% positive)
9.9
80
7.7
20
Features by Category
Platform Basics
8.6
56
8.8
8
8.9
58
9.2
8
9.2
55
8.5
8
Platform Content
8.4
52
8.1
8
8.2
33
8.9
6
8.2
35
Feature Not Available
Platform Additional Functionality
8.9
53
8.1
8
8.3
37
Feature Not Available
8.9
50
6.7
7
9.1
48
8.5
8
8.9
41
Feature Not Available
Responses
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Automation - AI Agents
Not enough data
Not enough data
Not enough data
Not enough data
Feature Not Available
Not enough data
Feature Not Available
Not enough data
Feature Not Available
Not enough data
Platform
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Autonomy - AI Agents
Feature Not Available
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Feature Not Available
Not enough data
Generative AI
Not enough data
Not enough data
Not enough data
Not enough data
Workforce Management
8.8
23
|
Verified
Not enough data
8.4
20
|
Verified
Not enough data
9.0
24
|
Verified
Not enough data
8.8
20
|
Verified
Not enough data
6.7
5
Not enough data
Administration
8.0
23
|
Verified
Not enough data
8.6
21
|
Verified
Not enough data
8.8
23
|
Verified
Not enough data
8.7
23
|
Verified
Not enough data
9.2
23
|
Verified
Not enough data
Customer Support
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Automation
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Artificial Intelligence
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Data
Not enough data
Not enough data
Not enough data
Not enough data
Interaction
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Learning
Not enough data
Not enough data
Not enough data
Not enough data
Content Generation
Not enough data
Not enough data
Not enough data
Not enough data
System
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Agentic AI - AI Chatbots
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Customization - AI Agent Builders
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Functionality - AI Agent Builders
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Data and Analytics - AI Agent Builders
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Integration - AI Agent Builders
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Customer Query Resolution - AI Customer Support Agents
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Customer Interaction Automation - AI Customer Support Agents
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Automation
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Autonomy
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Agentic AI - AI Agents
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Platform
8.4
36
7.7
13
8.6
34
7.4
12
8.9
27
9.0
7
9.4
36
8.9
14
9.2
36
8.0
14
7.8
31
Feature Not Available
8.8
35
8.1
14
9.2
35
8.5
14
Workforce Management Platform Features
9.0
43
8.2
13
9.2
46
8.3
17
9.0
44
8.6
17
8.6
44
9.1
16
8.2
39
8.5
11
8.6
37
Feature Not Available
9.1
41
8.4
16
8.7
42
9.4
8
7.2
32
Feature Not Available
8.5
37
Feature Not Available
Categories
Categories
Shared Categories
Assembled and Zendesk Workforce Management are categorized as Employee Scheduling and Workforce Management
Unique Categories
Assembled is categorized as AI Customer Support Agents, AI Chatbots, Customer Service Automation, AI Agents For Business Operations, Contact Center Workforce, and AI Agent Builders
Zendesk Workforce Management has no unique categories
Reviews
Reviewers' Company Size
Assembled
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Zendesk Workforce Management
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Small-Business
(50 or fewer emp.)
Mid-Market
(51-1000 emp.)
Enterprise
(> 1000 emp.)
Reviewers' Industry
Financial Services
14.3%
Computer Software
12.5%
Consumer Services
10.7%
Retail
8.9%
Information Technology and Services
7.1%
Other
46.4%
Retail
10.3%
Information Technology and Services
10.3%
Telecommunications
6.9%
Health, Wellness and Fitness
6.9%
Consumer Services
6.9%
Other
58.6%
Most Helpful Reviews
Assembled
Most Helpful Favorable Review
Verified User in Computer Software
Assembled is very easy to use, and quite intuitive for routine tasks. We have had great support from the Assembled team any time we had an issue or query.
Most Helpful Critical Review
Luan V.
Verified User in Venture Capital & Private Equity
From an individual contributor perspective, it feels very overwhelming having so many time restrictions; I believe we have space for improvement where it can give individual contributors more freedom to manage their own schedules.
Zendesk Workforce Management
Most Helpful Favorable Review
Onel C.
Verified User in Telecommunications
The control that our leading team can have of the work carried out by their advisers
Most Helpful Critical Review
Brandon M.
Verified User in Sporting Goods
everything else. No support because they were not an US based company. Most of the metrics were not accurate. Literally only thing we could use was Tickets solved per hour and even that number wasn't exactly correct.
Verified User in Computer Software
Assembled is very easy to use, and quite intuitive for routine tasks. We have had great support from the Assembled team any time we had an issue or query.
Onel C.
Verified User in Telecommunications
The control that our leading team can have of the work carried out by their advisers
Luan V.
Verified User in Venture Capital & Private Equity
From an individual contributor perspective, it feels very overwhelming having so many time restrictions; I believe we have space for improvement where it can give individual contributors more freedom to manage their own schedules.
Brandon M.
Verified User in Sporting Goods
everything else. No support because they were not an US based company. Most of the metrics were not accurate. Literally only thing we could use was Tickets solved per hour and even that number wasn't exactly correct.
Alternatives
Discussions
Assembled has no discussions with answers
Zendesk Workforce Management has no discussions with answers
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