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- Assembled
- NICE Workforce Management
- Assembled-vs-NICE Workforce Management
Compare Assembled and NICE Workforce Management 
At a Glance
Market Segments
Mid-Market (59.8% of reviews)
Enterprise (65.9% of reviews)
Entry-Level Pricing
Contact Us 1 Agent
No pricing available
Assembled
Star Rating
(114)4.7 out of 5
Market Segments
Mid-Market (59.8% of reviews)
Entry-Level Pricing
Contact Us 1 Agent
Browse all 3 pricing plansNICE Workforce Management
Star Rating
(87)4.3 out of 5
Market Segments
Enterprise (65.9% of reviews)
Entry-Level Pricing
No pricing available
Learn more about NICE Workforce ManagementSummary
AI Generated Summary
AI-generated. Powered by real user reviews.
- Users report that NICE Workforce Management excels in Labor Forecasting with a score of 8.5, but Assembled outshines it with a score of 9.1, indicating a more robust capability in predicting workforce needs.
- Reviewers mention that Assembled's Shift Scheduling feature is particularly user-friendly, scoring 9.3 compared to NICE's 8.6, making it easier for managers to allocate shifts effectively.
- G2 users highlight that NICE Workforce Management offers superior Time & Attendance Tracking with a score of 8.7, while Assembled follows closely with 9.0, suggesting both platforms are strong but NICE has a slight edge in this area.
- Users on G2 report that Assembled's Absence & Leave Management feature is more intuitive, scoring 8.6 compared to NICE's 9.0, which indicates that while NICE has a higher score, users find Assembled easier to navigate.
- Reviewers say that NICE Workforce Management's Self-Service Capabilities score of 8.5 is competitive, but Assembled's 8.9 suggests a more streamlined experience for employees managing their own schedules.
- Users report that NICE's Team Communication feature scores 8.0, while Assembled's 8.5 indicates a more effective platform for facilitating communication among team members.
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Pricing
Entry-Level Pricing
Assembled
Enterprise
Contact Us
1 Agent
- Team Scheduling
- Recurring Schedule Templates
- Google Calendar Integration
NICE Workforce Management
No pricing availableFree Trial
Assembled
No trial information availableNICE Workforce Management
Free Trial is available
Ratings
Meets Requirements
8.9
85
8.6
67
Ease of Use
9.1
85
8.3
67
Ease of Setup
9.3
65
7.4
26
Ease of Admin
9.3
60
8.3
24
Quality of Support
9.5
82
7.9
55
Has the product been a good partner in doing business?
9.7
57
8.2
23
Product Direction (% positive)
9.9
80
7.3
65
Features by Category
Platform Basics
8.6
56
Not enough data
8.9
58
Not enough data
9.2
55
Not enough data
Platform Content
8.4
52
Not enough data
8.2
33
Not enough data
8.2
35
Not enough data
Platform Additional Functionality
8.9
53
Not enough data
8.3
37
Not enough data
8.9
50
Not enough data
9.1
48
Not enough data
8.9
41
Not enough data
Responses
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Automation - AI Agents
Not enough data
Not enough data
Not enough data
Not enough data
Feature Not Available
Not enough data
Feature Not Available
Not enough data
Feature Not Available
Not enough data
Platform
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Autonomy - AI Agents
Feature Not Available
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Feature Not Available
Not enough data
Generative AI
Not enough data
Not enough data
Not enough data
Not enough data
Workforce Management
8.8
23
|
Verified
8.1
18
8.4
20
|
Verified
8.4
17
9.0
24
|
Verified
8.4
17
8.8
20
|
Verified
8.0
17
6.7
5
7.3
13
Administration
8.0
23
|
Verified
8.5
12
8.6
21
|
Verified
8.1
16
8.8
23
|
Verified
7.9
16
8.7
23
|
Verified
7.7
16
9.2
23
|
Verified
8.5
17
Customer Support
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Automation
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Artificial Intelligence
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Data
Not enough data
Not enough data
Not enough data
Not enough data
Interaction
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Learning
Not enough data
Not enough data
Not enough data
Not enough data
Content Generation
Not enough data
Not enough data
Not enough data
Not enough data
System
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Agentic AI - AI Chatbots
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Customization - AI Agent Builders
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Functionality - AI Agent Builders
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Data and Analytics - AI Agent Builders
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Integration - AI Agent Builders
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Customer Query Resolution - AI Customer Support Agents
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Customer Interaction Automation - AI Customer Support Agents
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Automation
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Autonomy
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Agentic AI - AI Agents
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Platform
8.4
36
7.4
15
8.6
34
8.3
11
8.9
27
7.8
13
9.4
36
8.3
15
9.2
36
8.3
16
7.8
31
7.9
8
8.8
35
8.1
16
9.2
35
8.1
16
Workforce Management Platform Features
9.0
43
8.4
26
9.2
46
8.6
29
9.0
44
8.7
29
8.6
44
9.1
29
8.2
39
8.0
29
8.6
37
Feature Not Available
9.1
41
7.9
28
8.7
42
8.6
25
7.2
32
8.2
14
8.5
37
7.8
19
Categories
Categories
Shared Categories
Assembled and NICE Workforce Management are categorized as Workforce Management and Contact Center Workforce
Unique Categories
Assembled is categorized as AI Customer Support Agents, AI Chatbots, Customer Service Automation, AI Agents For Business Operations, Employee Scheduling, and AI Agent Builders
NICE Workforce Management has no unique categories
Reviews
Reviewers' Company Size
Assembled
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
NICE Workforce Management
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Small-Business
(50 or fewer emp.)
Mid-Market
(51-1000 emp.)
Enterprise
(> 1000 emp.)
Reviewers' Industry
Financial Services
14.3%
Computer Software
12.5%
Consumer Services
10.7%
Retail
8.9%
Information Technology and Services
7.1%
Other
46.4%
Telecommunications
10.6%
Information Technology and Services
9.4%
Hospital & Health Care
9.4%
Banking
9.4%
Insurance
7.1%
Other
54.1%
Most Helpful Reviews
Assembled
Most Helpful Favorable Review
Teague O.
Verified User in Financial Services
Assembled makes running a diverse BPO and captive support network easier. We use the tool to distribute requirements to our partners and to consume and visualize their tally of supplied resources. We also use it as a full-stack scheduling tool for our...
Most Helpful Critical Review
Luan V.
Verified User in Venture Capital & Private Equity
From an individual contributor perspective, it feels very overwhelming having so many time restrictions; I believe we have space for improvement where it can give individual contributors more freedom to manage their own schedules.
NICE Workforce Management
Most Helpful Favorable Review
Andru B.
Verified User in Banking
I liked how workforce management was able to show a breakdown of time off requests versus the amount of remaining time available for a particular day's time off allotment.
Most Helpful Critical Review
Verified User in Telecommunications
Getting a report takes time with a new query each session to regain the information I had the prior time. The user interface is not allows intuitive and would be more useful with up to date widgets.
Teague O.
Verified User in Financial Services
Assembled makes running a diverse BPO and captive support network easier. We use the tool to distribute requirements to our partners and to consume and visualize their tally of supplied resources. We also use it as a full-stack scheduling tool for our...
Andru B.
Verified User in Banking
I liked how workforce management was able to show a breakdown of time off requests versus the amount of remaining time available for a particular day's time off allotment.
Luan V.
Verified User in Venture Capital & Private Equity
From an individual contributor perspective, it feels very overwhelming having so many time restrictions; I believe we have space for improvement where it can give individual contributors more freedom to manage their own schedules.
Verified User in Telecommunications
Getting a report takes time with a new query each session to regain the information I had the prior time. The user interface is not allows intuitive and would be more useful with up to date widgets.
Alternatives
Discussions
Assembled has no discussions with answers
NICE Workforce Management has no discussions with answers
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