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Compare Aspect Workforce and Calabrio ONE

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At a Glance
Aspect Workforce
Aspect Workforce
Star Rating
(269)4.2 out of 5
Market Segments
Enterprise (66.8% of reviews)
Information
Entry-Level Pricing
No pricing available
Learn more about Aspect Workforce
Calabrio ONE
Calabrio ONE
Star Rating
(325)4.5 out of 5
Market Segments
Mid-Market (54.2% of reviews)
Information
Entry-Level Pricing
No pricing available
Learn more about Calabrio ONE
AI Generated Summary
AI-generated. Powered by real user reviews.
  • Users report that Calabrio ONE excels in ease of use with a score of 9.0, while Aspect Workforce lags behind at 7.8. Reviewers mention that Calabrio's intuitive interface significantly reduces the learning curve for new users.
  • Reviewers say that Calabrio ONE's quality of support is rated at 9.1, which is notably higher than Aspect Workforce's 7.8. Users on G2 highlight that Calabrio's support team is responsive and knowledgeable, making issue resolution quicker and more efficient.
  • Users say that Calabrio ONE shines in agent availability management with a score of 9.1, compared to Aspect Workforce's 8.8. Reviewers mention that the real-time monitoring features in Calabrio allow for better staffing decisions and improved service levels.
  • G2 users report that Calabrio ONE's shift scheduling feature is rated at 9.3, while Aspect Workforce's is slightly lower at 9.0. Users highlight that Calabrio's automated scheduling tools help reduce manual errors and save time for managers.
  • Reviewers mention that Calabrio ONE offers superior generative AI capabilities, particularly in AI text generation (9.3) and AI text summarization (9.2), compared to Aspect Workforce, which does not match these scores. Users appreciate how these features enhance reporting and analytics.
  • Users on G2 report that Calabrio ONE's performance analysis tools are rated at 8.9, while Aspect Workforce's are at 7.9. Reviewers say that Calabrio's detailed performance metrics provide actionable insights that help improve agent productivity and overall team performance.
Featured Products
Pricing
Entry-Level Pricing
Aspect Workforce
No pricing available
Calabrio ONE
No pricing available
Free Trial
Aspect Workforce
No trial information available
Calabrio ONE
No trial information available
Ratings
Meets Requirements
8.5
227
8.8
267
Ease of Use
7.8
229
9.0
275
Ease of Setup
6.9
139
8.6
187
Ease of Admin
7.4
139
8.6
127
Quality of Support
7.8
213
9.0
253
Has the product been a good partner in doing business?
8.4
135
8.8
129
Product Direction (% positive)
8.4
223
9.0
263
Features by Category
Contact Center Quality AssuranceHide 10 FeaturesShow 10 Features
Not enough data
9.1
75
Quality Assurance
Not enough data
9.2
71
Not enough data
8.9
69
Not enough data
9.0
71
Engagement
Not enough data
8.7
72
Not enough data
9.1
70
Not enough data
9.1
69
Performance
Not enough data
8.6
65
Not enough data
9.2
71
Generative AI
Not enough data
9.3
18
Not enough data
9.2
18
Contact Center WorkforceHide 10 FeaturesShow 10 Features
8.3
32
8.9
130
Workforce Management
9.1
30
|
Verified
9.1
116
|
Verified
8.0
28
|
Verified
8.9
118
|
Verified
9.1
31
|
Verified
9.3
118
|
Verified
9.1
31
|
Verified
8.9
111
|
Verified
7.6
22
|
Verified
8.4
108
Administration
7.8
30
|
Verified
8.7
115
|
Verified
7.8
29
|
Verified
8.9
115
|
Verified
8.0
28
|
Verified
8.8
119
|
Verified
7.9
30
|
Verified
9.0
117
|
Verified
8.8
31
|
Verified
8.9
116
|
Verified
Not enough data
8.1
28
Feedback Management
Not enough data
8.6
21
Not enough data
8.4
21
Not enough data
8.6
24
Feedback Analysis
Not enough data
8.3
21
Not enough data
7.2
21
Not enough data
7.6
18
Feedback Sources
Not enough data
8.7
14
Not enough data
8.3
15
Not enough data
8.5
12
Not enough data
8.4
16
Generative AI
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Generative AI
Not enough data
Not enough data
Not enough data
Not enough data
Agentic AI - SAP Store
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
8.9
73
Platform
Not enough data
8.8
56
Not enough data
8.9
52
Not enough data
8.9
56
Not enough data
9.2
56
Not enough data
9.2
58
Not enough data
8.7
58
Not enough data
9.0
56
Not enough data
8.6
56
Workforce Management Platform Features
Not enough data
9.1
67
Not enough data
9.3
72
Not enough data
9.2
71
Not enough data
9.1
70
Not enough data
9.0
63
Not enough data
8.8
65
Not enough data
9.0
70
Not enough data
9.0
68
Not enough data
8.3
67
Not enough data
8.2
63
Categories
Categories
Shared Categories
Aspect Workforce
Aspect Workforce
Calabrio ONE
Calabrio ONE
Aspect Workforce and Calabrio ONE are categorized as Contact Center Workforce
Unique Categories
Aspect Workforce
Aspect Workforce has no unique categories
Reviews
Reviewers' Company Size
Aspect Workforce
Aspect Workforce
Small-Business(50 or fewer emp.)
6.2%
Mid-Market(51-1000 emp.)
27.0%
Enterprise(> 1000 emp.)
66.8%
Calabrio ONE
Calabrio ONE
Small-Business(50 or fewer emp.)
5.3%
Mid-Market(51-1000 emp.)
54.2%
Enterprise(> 1000 emp.)
40.4%
Reviewers' Industry
Aspect Workforce
Aspect Workforce
Financial Services
12.7%
Telecommunications
10.8%
Insurance
8.5%
Retail
6.6%
Outsourcing/Offshoring
6.6%
Other
54.8%
Calabrio ONE
Calabrio ONE
Consumer Services
12.5%
Hospital & Health Care
11.9%
Financial Services
11.3%
Information Technology and Services
7.2%
Telecommunications
5.0%
Other
52.0%
Most Helpful Reviews
Aspect Workforce
Aspect Workforce
Most Helpful Favorable Review
Verified User
G
Verified User in Hospital & Health Care

The ease of use and simplicity it has to set up what you want to do within your workforce.

Most Helpful Critical Review
Verified User
G
Verified User in Financial Services

That the values aren’t editable. Like sl. Calculations don’t match actual results.

Calabrio ONE
Calabrio ONE
Most Helpful Favorable Review
MF
Mike F.
Verified User in Banking

Scheduling is much easier than it has been in the past -- Initial set up has been a big lift, but once a service queue is set up and shifts are loaded, it has become a lot smoother. Also being able to delegate minor schedule adjustments to managers has been...

Most Helpful Critical Review
Felix K.
FK
Felix K.
Verified User in Consumer Services

After trying out DX and creating many reports and dashboards, I noticed that the system has a lot of limitations. The limitations are noticeable when you want to short the data and present it after the date when the system locks it in 15 min intervals, and...

Alternatives
Aspect Workforce
Aspect Workforce Alternatives
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Five9 Intelligent Cloud Contact Center Platform
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Calabrio ONE
Calabrio ONE Alternatives
NiCE CXone Mpower
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Talkdesk
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Discussions
Aspect Workforce
Aspect Workforce Discussions
What factors affect the FTE calculation? How the shrinkage module impact that calculation ?
1 comment
Carlos Mauricio C.
CC
The IDPs do not consider the shrinkage calculations that you input on eWFM, it only considers the segments that the agents have on their schedule. Read more
Where is the best place to retrive training docs?
1 comment
Shelley H.
SH
For training documentation or questions, please go to https://www.aspect.com/support. You can either chat/call our support team directly, or log in to the...Read more
Aspect Software provides customer engagement solutions, including contact center software, workforce optimization, and self-service capabilities, to help businesses improve customer interactions and operational efficiency.
1 comment
SL
Aspect/Alvaria is a workforce management software tool. This tool helps with forecasting call arrival patterns, scheduling workforce to optimize service...Read more
Calabrio ONE
Calabrio ONE Discussions
What is calabrio one smart desktop?
1 comment
Siva K.
SK
It gives access to supervisors/managers to view agents screen activity, Eg:what agents see on their actual desktop/monitor.Read more
What is calabrio WFM?
1 comment
Marjorie  C.
MC
Calabrio WFM enables your organization, through its core functionality, to plan and manage your operations through advanced forecasting, dynamic scheduling...Read more
Monty the Mongoose crying
Calabrio ONE has no more discussions with answers