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- Amazon EC2 Systems Manager-vs-NinjaOne
Compare Amazon EC2 Systems Manager and NinjaOne 
At a Glance
Market Segments
Enterprise (59.4% of reviews)
Mid-Market (48.6% of reviews)
Entry-Level Pricing
No pricing available
No pricing available
Amazon EC2 Systems Manager
Star Rating
(134)4.4 out of 5
Market Segments
Enterprise (59.4% of reviews)
Entry-Level Pricing
No pricing available
Learn more about Amazon EC2 Systems ManagerNinjaOne
Star Rating
(2,413)4.7 out of 5
Market Segments
Mid-Market (48.6% of reviews)
Entry-Level Pricing
No pricing available
Free Trial is available
Learn more about NinjaOneSummary
AI Generated Summary
AI-generated. Powered by real user reviews.
- Users report that NinjaOne excels in Ease of Use with a score of 9.2, making it highly accessible for teams without extensive IT training, while Amazon EC2 Systems Manager, with a score of 8.2, is noted for having a steeper learning curve, particularly for new users.
- Reviewers mention that NinjaOne's Quality of Support is outstanding, scoring 9.3, with many users praising the responsiveness and helpfulness of the support team. In contrast, Amazon EC2 Systems Manager received a score of 8.3, with some users expressing frustration over slower response times.
- G2 users highlight NinjaOne's Unattended Remote Access feature, scoring 9.2, as a standout capability that allows IT teams to manage devices without user intervention. Meanwhile, Amazon EC2 Systems Manager, while offering remote capabilities, does not match the same level of user satisfaction in this area.
- Users on G2 report that NinjaOne's Patch Management feature, with a score of 9.0, is particularly effective, allowing for seamless updates across multiple devices. Amazon EC2 Systems Manager, scoring 8.1, is seen as less intuitive in managing patches, leading to occasional user confusion.
- Reviewers mention that NinjaOne's Central Dashboard feature, scoring 9.1, provides a user-friendly interface that consolidates important metrics and alerts, enhancing overall visibility. In contrast, Amazon EC2 Systems Manager's dashboard, while functional, is perceived as less visually appealing and harder to navigate.
- Users say that NinjaOne's Device Management capabilities, scoring 9.3, are robust and allow for comprehensive oversight of endpoints, which is a significant advantage for mid-market companies. Amazon EC2 Systems Manager, while effective, is often viewed as more suited for larger enterprises, leading to a mismatch for smaller teams.
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Pricing
Entry-Level Pricing
Amazon EC2 Systems Manager
No pricing availableNinjaOne
No pricing availableFree Trial
Amazon EC2 Systems Manager
No trial information availableNinjaOne
Free Trial is available
Ratings
Meets Requirements
8.6
82
9.1
2,254
Ease of Use
8.2
82
9.2
2,283
Ease of Setup
8.3
58
9.2
2,123
Ease of Admin
8.2
58
9.2
2,061
Quality of Support
8.3
73
9.2
2,181
Has the product been a good partner in doing business?
8.4
54
9.5
2,023
Product Direction (% positive)
7.9
72
9.8
2,250
Features by Category
Administration
Not enough data
8.2
421
Not enough data
8.8
437
Not enough data
8.2
442
Service Desk
Not enough data
8.2
437
Not enough data
8.0
430
Not enough data
7.9
409
Management
Not enough data
8.3
416
Not enough data
9.1
420
Not enough data
8.7
401
Not enough data
8.9
401
Not enough data
8.5
383
Functionality
Not enough data
7.6
397
Not enough data
8.5
408
Not enough data
8.9
423
Not enough data
8.9
425
Agentic AI - IT Service Management (ITSM) Tools
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Compatibility
Not enough data
8.7
221
Not enough data
7.9
198
Not enough data
8.3
201
Not enough data
8.1
191
Management
Not enough data
Feature Not Available
Not enough data
8.2
205
Not enough data
8.6
209
Not enough data
8.8
221
Not enough data
9.1
218
Compliance
Not enough data
8.7
200
Not enough data
8.3
193
Not enough data
Feature Not Available
Agentic AI - Server Backup
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Functionality
Not enough data
Feature Not Available
Not enough data
8.7
246
Not enough data
8.9
258
Not enough data
8.3
251
Not enough data
Feature Not Available
Compatibility
Not enough data
8.8
256
Not enough data
8.4
246
Not enough data
8.1
240
Management
Not enough data
8.1
240
Not enough data
8.7
242
Not enough data
8.6
246
Agentic AI - Online Backup
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Administration
Not enough data
9.2
1359
|
Verified
Not enough data
8.0
1154
Not enough data
8.6
1290
|
Verified
Monitoring and Management
Not enough data
9.3
1350
|
Verified
Not enough data
8.5
1266
Not enough data
8.6
1309
|
Verified
Not enough data
9.0
1352
|
Verified
Organization
Not enough data
8.0
1137
|
Verified
Service Management
Not enough data
7.4
1122
Not enough data
9.1
1295
|
Verified
Not enough data
8.6
1213
|
Verified
Agentic AI - Remote Monitoring & Management (RMM)
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Scope
Not enough data
8.9
192
Not enough data
8.9
201
Security
Not enough data
8.6
197
Not enough data
8.5
177
Not enough data
7.5
177
Management
Not enough data
9.1
193
Not enough data
8.9
191
Not enough data
8.8
186
Not enough data
8.8
186
Not enough data
8.0
170
Agentic AI - Unified Endpoint Management (UEM)
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Functionality
Not enough data
8.8
520
Not enough data
8.9
533
Not enough data
8.1
483
Not enough data
8.8
480
Monitoring - Network Monitoring
Not enough data
7.5
116
Not enough data
7.7
118
Not enough data
8.3
119
Management
Not enough data
8.3
441
Not enough data
8.3
451
Not enough data
7.6
415
Analytics - Network Monitoring
Not enough data
6.8
111
Not enough data
6.6
112
Security - Network Monitoring
Not enough data
7.6
113
Not enough data
6.9
111
Not enough data
6.8
111
Network Performance - Network Monitoring
Not enough data
6.6
111
Not enough data
7.4
109
AI Automation - Network Monitoring
Not enough data
6.1
107
Not enough data
6.0
107
Not enough data
6.2
107
Agentic AI - Network Monitoring
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Monitoring
Not enough data
9.3
444
|
Verified
Not enough data
9.2
444
|
Verified
Not enough data
8.4
401
|
Verified
Not enough data
7.0
94
Management Tools
Not enough data
8.3
392
Not enough data
8.7
408
|
Verified
Not enough data
8.5
392
|
Verified
Generative AI
Not enough data
Feature Not Available
Not enough data
Feature Not Available
Agentic AI - Incident Management
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Asset Inventory
Not enough data
9.0
877
Not enough data
8.8
869
Not enough data
7.7
793
Not enough data
Feature Not Available
Not enough data
8.2
811
Generative AI
Not enough data
Feature Not Available
Not enough data
Feature Not Available
Agentic AI - IT Asset Management
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Management
Not enough data
9.1
834
Not enough data
8.7
786
Not enough data
8.0
753
Not enough data
8.2
782
Administration
Not enough data
9.2
1078
Not enough data
8.7
1043
Not enough data
7.8
964
Not enough data
9.2
1077
Not enough data
8.9
1014
Not enough data
8.8
1047
Maintenance
Not enough data
9.2
1063
Not enough data
7.6
890
Communication
Not enough data
7.9
929
Not enough data
Feature Not Available
Not enough data
Feature Not Available
Not enough data
7.1
868
Security
Not enough data
8.3
904
Not enough data
8.4
934
Device Support
Not enough data
7.6
911
Not enough data
8.4
965
Not enough data
8.5
956
Performance
Not enough data
8.2
1011
Functionality
Not enough data
8.8
224
Not enough data
7.8
199
Not enough data
8.0
203
Not enough data
8.5
212
Performance
Not enough data
8.7
220
Not enough data
8.6
211
Not enough data
Feature Not Available
Not enough data
8.7
215
Agentic AI - PC Backup
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Generative AI
Not enough data
Feature Not Available
Management and Discovery - IT Documentation
Not enough data
8.4
101
Not enough data
8.1
100
Not enough data
8.7
100
Operations - IT Documentation
Not enough data
8.3
100
Not enough data
8.7
100
Not enough data
8.2
101
System Control
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Vulnerability Prevention
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Security Management
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Management
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Reporting
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Security
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Platform - Mobile Device Management (MDM)
Not enough data
8.4
259
Operating System
Not enough data
9.2
292
Not enough data
8.0
287
Not enough data
8.3
280
Management
Not enough data
8.5
279
Not enough data
8.1
266
Not enough data
8.1
266
Not enough data
8.1
268
Not enough data
8.1
266
Security
Not enough data
8.4
269
Not enough data
8.5
268
Agentic AI - Mobile Device Management (MDM)
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Knowledge Base
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Security
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Content
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Communication
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Analysis
7.9
29
8.1
507
Platform
7.6
29
7.7
495
8.3
33
9.0
512
8.4
30
8.1
484
7.6
31
8.5
507
8.5
31
8.2
496
Security
7.9
29
8.6
513
8.1
34
9.2
520
8.0
28
7.5
482
8.7
29
8.7
501
8.5
28
8.1
487
Agentic AI - Enterprise IT Management
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Categories
Categories
Shared Categories
Amazon EC2 Systems Manager and NinjaOne are categorized as Enterprise IT Management
Unique Categories
Amazon EC2 Systems Manager has no unique categories
NinjaOne is categorized as PC Backup, Unified Endpoint Management (UEM), Remote Monitoring & Management (RMM), Online Backup, Server Backup, IT Service Management (ITSM) Tools, Patch Management, IT Asset Management, Remote Support, Endpoint Management, Incident Management, Network Monitoring, Mobile Device Management (MDM), and IT Documentation
Reviews
Reviewers' Company Size
Amazon EC2 Systems Manager
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
NinjaOne
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Small-Business
(50 or fewer emp.)
Mid-Market
(51-1000 emp.)
Enterprise
(> 1000 emp.)
Reviewers' Industry
Information Technology and Services
12.3%
Financial Services
9.4%
Computer Software
8.5%
Education Management
5.7%
Banking
5.7%
Other
58.5%
Information Technology and Services
27.7%
Computer & Network Security
13.7%
Hospital & Health Care
4.4%
Manufacturing
3.3%
Computer Software
3.1%
Other
47.8%
Most Helpful Reviews
Amazon EC2 Systems Manager
Most Helpful Favorable Review
Ankit V.
Verified User in Education Management
AWS Systems Manager gives me visibility and control of your infrastructure on AWS. Systems Manager provides a unified user interface so I can view operational data from multiple AWS services and allows me to automate operational tasks across your AWS...
Most Helpful Critical Review
Verified User in Computer Software
User interface in the aws console is awful servers cannot be sorted by name when servers are sorted only 1 server's information can then be viewed logs do not sort easily 10 items per page limit adds unneeded frustration. Please redesign the UI to reduce...
NinjaOne
Most Helpful Favorable Review
Curtis S.
Verified User in Information Technology and Services
TeamViewer integration makes remote fixes incredibly easy. Proactive monitoring keeps me ahead of problems. Fewer surprises mean fewer urgent calls rearranging my day. Ninja keep my clients organized and easy to access from one central place. So much...
Most Helpful Critical Review
Verified User in Computer & Network Security
Poor Support, bad ninja Remote tool, you can't add access rights based on locations and sites
Ankit V.
Verified User in Education Management
AWS Systems Manager gives me visibility and control of your infrastructure on AWS. Systems Manager provides a unified user interface so I can view operational data from multiple AWS services and allows me to automate operational tasks across your AWS...
Curtis S.
Verified User in Information Technology and Services
TeamViewer integration makes remote fixes incredibly easy. Proactive monitoring keeps me ahead of problems. Fewer surprises mean fewer urgent calls rearranging my day. Ninja keep my clients organized and easy to access from one central place. So much...
Verified User in Computer Software
User interface in the aws console is awful servers cannot be sorted by name when servers are sorted only 1 server's information can then be viewed logs do not sort easily 10 items per page limit adds unneeded frustration. Please redesign the UI to reduce...
Verified User in Computer & Network Security
Poor Support, bad ninja Remote tool, you can't add access rights based on locations and sites
Alternatives
Discussions
What is Amazon EC2 Systems Manager used for?
1 comment
SJ
Amazon EC2 is used to managed the virtual machines from AmazonRead more
Amazon EC2 Systems Manager has no more discussions with answers
Do I need a WSUS Server to enable patch management on Windows devices?
6 comments
JT
You can use WSUS to completely manage the distribution of Microsoft Update updates to https://basketballstars2.com computers on your network. Read more
Do you provide the same level of functionality for MacOS as you do for Windows?
2 comments
BA
Hey Sam,
We are an all Mac firm (as we work on Macs ourselves) and I can confirm they do support Macs well. Now, because of the Apple environment, they...Read more
Does NinjaRMM hold weight against other RMM in other opinions?
2 comments
NS
Ninja handles patching and third-party software management, along with an integrated ticketing system and full control of scripting.
It also integrates...Read more
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