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Compare Aircall and CallHippo 
At a Glance
Market Segments
Small-Business (55.1% of reviews)
Small-Business (76.2% of reviews)
Entry-Level Pricing
$30 User/Month (Billed Annually - 3 User Minimum)
$16.00
Aircall
Star Rating
(1,298)4.3 out of 5
Market Segments
Small-Business (55.1% of reviews)
Entry-Level Pricing
$30 User/Month (Billed Annually - 3 User Minimum)
Free Trial is available
Browse all 3 pricing plansCallHippo
Star Rating
(351)4.4 out of 5
Market Segments
Small-Business (76.2% of reviews)
Entry-Level Pricing
$16.00
Browse all 3 pricing plansSummary
AI Generated Summary
AI-generated. Powered by real user reviews.
- Users report that Aircall excels in call routing with a score of 9.0, allowing for efficient management of incoming calls, while CallHippo, with a score of 8.7, offers solid routing but lacks some of the advanced features that Aircall provides.
- Reviewers mention that Aircall's call monitoring feature scores 8.9, which helps managers keep track of agent performance effectively, whereas CallHippo's score of 9.1 indicates a slightly better performance evaluation system, making it a strong choice for those focused on workforce management.
- G2 users highlight that Aircall's IVR system scores 8.8, providing a user-friendly experience for callers, while CallHippo matches this with a score of 8.9, but some users feel that Aircall's implementation is more intuitive.
- Reviewers say that Aircall's integration capabilities, particularly with CRM systems, are robust, enhancing workflow efficiency, while CallHippo's software pairing score of 8.4 suggests it also integrates well, but users have noted occasional hiccups in syncing data.
- Users on G2 report that Aircall's web chat feature scores 8.2, which is beneficial for customer engagement, while CallHippo shines with a higher score of 9.2, indicating a more effective chat solution that users find easier to navigate.
- Reviewers mention that Aircall's quality of support scores 8.4, which is satisfactory, but CallHippo outperforms with a score of 8.9, leading users to feel more supported in their day-to-day operations.
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Pricing
Entry-Level Pricing
Aircall
Essentials
$30
User/Month (Billed Annually - 3 User Minimum)
Improves the performance of any team
- Unlimited users
- Unlimited inbound calls (toll-free excluded)
- Integrations and API
CallHippo
Bronze
$16.00
For Startups (Up To 5 Users)
- Free Number
- Forward-to-device
- SMS
Free Trial
Aircall
Free Trial is available
CallHippo
Free Trial is available
Ratings
Meets Requirements
8.7
1,064
8.8
269
Ease of Use
9.1
1,074
8.8
269
Ease of Setup
8.8
550
8.8
154
Ease of Admin
8.6
406
8.7
129
Quality of Support
8.5
993
8.9
274
Has the product been a good partner in doing business?
8.1
394
8.7
131
Product Direction (% positive)
8.7
1,025
8.0
238
Features by Category
Channels
9.2
470
|
Verified
8.8
64
|
Verified
Feature Not Available
Feature Not Available
Feature Not Available
Feature Not Available
8.0
270
8.1
55
|
Verified
8.0
347
|
Verified
Feature Not Available
Generative AI
7.8
142
8.1
18
Functions
8.8
470
|
Verified
9.0
42
|
Verified
8.7
454
|
Verified
8.8
42
|
Verified
8.8
438
|
Verified
8.8
42
|
Verified
Feature Not Available
Feature Not Available
8.7
379
|
Verified
8.5
42
|
Verified
8.9
395
|
Verified
8.9
41
|
Verified
8.8
421
|
Verified
Feature Not Available
8.8
380
|
Verified
8.9
41
|
Verified
Agentic AI - Contact Center
8.8
7
Not enough data
8.8
7
Not enough data
8.8
7
Not enough data
8.3
7
Not enough data
Administrative
8.8
466
|
Verified
9.0
35
8.9
472
|
Verified
9.0
50
|
Verified
8.7
488
|
Verified
9.3
54
|
Verified
9.0
417
|
Verified
9.1
47
|
Verified
Feature Not Available
8.9
38
Platform
8.2
171
8.4
35
8.6
194
8.6
39
8.8
191
8.5
34
9.0
198
8.8
37
9.0
203
8.8
39
8.8
188
8.5
34
8.9
187
8.9
35
Generative AI
7.6
95
8.6
14
Workforce Management
8.9
191
9.1
39
8.9
188
9.1
42
Call Center Infrastructure (CCI)
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Administrative
9.1
203
9.2
43
8.9
202
9.2
41
Platform Basics - VoIP Providers
8.6
12
Not enough data
8.6
12
Not enough data
8.3
12
Not enough data
8.1
12
Not enough data
8.0
11
Not enough data
7.6
11
Not enough data
Basic Communication
8.8
342
|
Verified
8.8
112
|
Verified
Feature Not Available
Feature Not Available
Feature Not Available
8.3
84
Feature Not Available
Feature Not Available
8.1
220
|
Verified
8.2
74
|
Verified
8.6
250
8.5
77
|
Verified
Agentic AI - VoIP Providers
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Access
8.3
250
8.4
74
8.2
259
|
Verified
8.5
85
8.7
276
|
Verified
8.8
80
Advanced Features
8.1
262
8.3
75
|
Verified
Feature Not Available
8.2
76
|
Verified
8.8
296
|
Verified
8.8
101
|
Verified
Agentic AI - Outbound Call Tracking
Not enough data
Not enough data
Not enough data
Not enough data
Calling
9.4
397
Not enough data
8.8
353
Not enough data
9.2
392
Not enough data
9.2
400
Not enough data
Contacts
8.9
387
Not enough data
8.7
366
Not enough data
Feature Not Available
Not enough data
Insights
8.6
382
Not enough data
8.7
368
Not enough data
Feature Not Available
Not enough data
7.8
317
Not enough data
Feature Not Available
Not enough data
Categories
Categories
Shared Categories
Aircall and CallHippo are categorized as VoIP Providers, Call Center Infrastructure (CCI), and Contact Center
Reviews
Reviewers' Company Size
Aircall
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
CallHippo
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Small-Business
(50 or fewer emp.)
Mid-Market
(51-1000 emp.)
Enterprise
(> 1000 emp.)
Reviewers' Industry
Computer Software
9.6%
Information Technology and Services
8.1%
Consumer Services
5.9%
Financial Services
5.8%
Logistics and Supply Chain
3.4%
Other
67.1%
Information Technology and Services
15.9%
Computer Software
8.1%
Marketing and Advertising
7.8%
Education Management
6.1%
Financial Services
3.2%
Other
58.8%
Most Helpful Reviews
Aircall
Most Helpful Favorable Review
Dante R V.
Verified User in Financial Services
It's incredibly easy to use and can adjust to your needs whether you're looking for a big company platform or a small office interaction. One of the best parts of it is there's no need to have previous experience using other interfaces since Aircall's is...
Most Helpful Critical Review
Matt T.
Verified User in E-Learning
Pretty much everything. The service has never really worked properly and is in my opinion still in Beta. Calls get dropped all the time, even when the WiFi signal is strong. I was promised that the iOS app would ring when I received calls, but despite...
CallHippo
Most Helpful Favorable Review
Saiprasad N.
Verified User in Information Technology and Services
Vast calling reach, Nice customer support
Most Helpful Critical Review
Verified User in Internet
I tried many times over the last couple of months to terminate this service by using the merchant’s online cancelation without any success. Today I got billed again with $96 and a few minutes later with $72. I chatted with their online support for more than...
Dante R V.
Verified User in Financial Services
It's incredibly easy to use and can adjust to your needs whether you're looking for a big company platform or a small office interaction. One of the best parts of it is there's no need to have previous experience using other interfaces since Aircall's is...
Saiprasad N.
Verified User in Information Technology and Services
Vast calling reach, Nice customer support
Matt T.
Verified User in E-Learning
Pretty much everything. The service has never really worked properly and is in my opinion still in Beta. Calls get dropped all the time, even when the WiFi signal is strong. I was promised that the iOS app would ring when I received calls, but despite...
Verified User in Internet
I tried many times over the last couple of months to terminate this service by using the merchant’s online cancelation without any success. Today I got billed again with $96 and a few minutes later with $72. I chatted with their online support for more than...
Discussions
do you have a true integration with hubspot?
2 comments
AS
Yes, It can be intregatedRead more
How do I use Aircall?
2 comments
CM
Aircall is a softphone that we use to conveniently receive and do outbound calls to any numbers in the world. One feature I love about Aircall is it will...Read more
How can I get better prices from CallHippo?
5 comments
PC
they have calling number in contact us or else ask a callback on CHAT support. They will callRead more
CallHippo has no more discussions with answers
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