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Compare Accela and Salesforce Government Cloud 
At a Glance
Market Segments
Small-Business (41.7% of reviews)
Enterprise (44.4% of reviews)
Entry-Level Pricing
No pricing available
No pricing available
Accela
Star Rating
(13)3.9 out of 5
Market Segments
Small-Business (41.7% of reviews)
Entry-Level Pricing
No pricing available
Learn more about AccelaSalesforce Government Cloud
Star Rating
(19)4.3 out of 5
Market Segments
Enterprise (44.4% of reviews)
Entry-Level Pricing
No pricing available
Learn more about Salesforce Government CloudSummary
AI Generated Summary
AI-generated. Powered by real user reviews.
- Users report that Accela excels in "Request Management" with its intuitive online forms and ticket workflow, making it easier for small businesses to handle citizen requests efficiently. In contrast, Salesforce Government Cloud offers robust "Proposal Management" features, which reviewers mention as particularly beneficial for larger enterprises managing complex grant processes.
- Reviewers mention that Accela's "Payment Portal" is user-friendly, allowing for seamless electronic billing and payment processing, which is crucial for local governments. However, users on G2 highlight that Salesforce Government Cloud's "Vendor Management" capabilities provide a more comprehensive solution for tracking vendor profiles and communications, which is essential for larger organizations.
- G2 users indicate that Accela's "Quality of Support" is rated at 8.1, with many users appreciating the responsiveness of the support team. Conversely, Salesforce Government Cloud has a higher rating of 8.6, with reviewers noting that the support team is particularly knowledgeable about complex integrations and compliance issues.
- Users say that Accela's "Ease of Use" is a strong point, rated at 8.7, making it accessible for smaller teams without extensive training. In contrast, Salesforce Government Cloud, while slightly lower at 8.5, is praised for its "Data Visualization" tools, which help larger organizations make sense of complex data sets.
- Reviewers mention that Accela's "Archiving" features are straightforward, allowing for easy document management, which is vital for compliance. However, users report that Salesforce Government Cloud shines in "Reporting & Analytics," offering advanced dashboards and performance metrics that help organizations track their impact and outcomes more effectively.
- Users on G2 highlight that Accela's "Workflow Capability" is particularly beneficial for small businesses looking to streamline operations. In contrast, Salesforce Government Cloud's "Interoperability" is frequently mentioned as a key advantage, allowing for seamless integration with other enterprise systems, which is crucial for larger government agencies managing multiple platforms.
Featured Products
Sponsored
Federal Compass
Public Works
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Pricing
Entry-Level Pricing
Accela
No pricing availableSalesforce Government Cloud
No pricing availableFree Trial
Accela
No trial information availableSalesforce Government Cloud
No trial information availableRatings
Meets Requirements
7.8
10
9.4
8
Ease of Use
8.7
10
8.5
8
Ease of Setup
Not enough data
Not enough data
Ease of Admin
Not enough data
Not enough data
Quality of Support
8.1
9
8.6
7
Has the product been a good partner in doing business?
Not enough data
Not enough data
Product Direction (% positive)
7.7
10
8.7
9
Features by Category
Billing & Collections
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
General Ledger
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Operations
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Interoperability
Not enough data
Not enough data
Not enough data
Not enough data
Request Management
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Usability
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Reporting & Analytics
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Proposal Management
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Fund Tracking
Not enough data
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Not enough data
Not enough data
Impact & Outcomes
Not enough data
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Not enough data
Not enough data
Not enough data
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Not enough data
Not enough data
Grant Prospecting
Not enough data
Not enough data
Not enough data
Not enough data
Compliance
Not enough data
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Not enough data
Integrations
Not enough data
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Not enough data
Not enough data
Request Management
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Workflow Management
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Reporting
Not enough data
Not enough data
Not enough data
Not enough data
Solicitation Management
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Vendor Management
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Award Management
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Platform
Not enough data
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Not enough data
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Not enough data
Not enough data
Not enough data
Not enough data
Surveying & Feedback
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Communications
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Administration
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Public Financial Management (PFM) SystemHide 19 FeaturesShow 19 Features
Not enough data
Not enough data
Accounting
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Budgeting
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Reporting & Analytics
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Platform
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Asset Definition
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Maintenance
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Optimization
Not enough data
Not enough data
Not enough data
Not enough data
Analytics
Not enough data
Not enough data
Not enough data
Not enough data
Agentic AI - Infrastructure Asset Management
Not enough data
Not enough data
System Management
Not enough data
Not enough data
Not enough data
Not enough data
Categories
Categories
Shared Categories
Accela and Salesforce Government Cloud are categorized as Citizen Engagement, Citizen Request Software, Tax & Revenue Collection, and Public Financial Management (PFM) System
Unique Categories
Accela is categorized as Public Works, Public Records Management, and Infrastructure Asset Management
Salesforce Government Cloud is categorized as Government Procurement and Grant Management
Reviews
Reviewers' Company Size
Accela
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Salesforce Government Cloud
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Small-Business
(50 or fewer emp.)
Mid-Market
(51-1000 emp.)
Enterprise
(> 1000 emp.)
Reviewers' Industry
Government Administration
33.3%
Environmental Services
16.7%
Retail
8.3%
Pharmaceuticals
8.3%
Leisure, Travel & Tourism
8.3%
Other
25.0%
Government Administration
27.8%
Information Technology and Services
11.1%
Banking
11.1%
Airlines/Aviation
11.1%
Textiles
5.6%
Other
33.3%
Most Helpful Reviews
Accela
Most Helpful Favorable Review
Julian C.
Verified User in Law Practice
There are bugs the current system functionality is strong. Its definitely worth it. A cost-effective cloud-based solution.
Most Helpful Critical Review
Verified User in Health, Wellness and Fitness
I don’t think there’s anything I dislike.
Salesforce Government Cloud
Most Helpful Favorable Review
Nicole V.
Verified User in Insurance
I used Salesforce for Medicare purposes. The platform is highly customizable when it comes to viewing the actual content. It tracks leads very well, lets you compile data and pull reports, and ensures that the company I used to work for staying in compliance.
Most Helpful Critical Review
Verified User in Government Administration
This became a real process to develop in when we began standing up forms for certain government programs.
Julian C.
Verified User in Law Practice
There are bugs the current system functionality is strong. Its definitely worth it. A cost-effective cloud-based solution.
Nicole V.
Verified User in Insurance
I used Salesforce for Medicare purposes. The platform is highly customizable when it comes to viewing the actual content. It tracks leads very well, lets you compile data and pull reports, and ensures that the company I used to work for staying in compliance.
Verified User in Health, Wellness and Fitness
I don’t think there’s anything I dislike.
Verified User in Government Administration
This became a real process to develop in when we began standing up forms for certain government programs.
Alternatives
Discussions
Accela has no discussions with answers
Salesforce Government Cloud has no discussions with answers
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