Introducing G2.ai, the future of software buying.Try now
Compare 8x8 Contact Center and Mitel 
At a Glance
Market Segments
Mid-Market (55.2% of reviews)
Small-Business (45.4% of reviews)
Entry-Level Pricing
No pricing available
$20.99 /user/month
8x8 Contact Center
Star Rating
(213)4.1 out of 5
Market Segments
Mid-Market (55.2% of reviews)
Entry-Level Pricing
No pricing available
Learn more about 8x8 Contact CenterMitel
Star Rating
(233)3.8 out of 5
Market Segments
Small-Business (45.4% of reviews)
Entry-Level Pricing
$20.99 /user/month
Browse all 4 pricing plansSummary
AI Generated Summary
AI-generated. Powered by real user reviews.
- Users report that Mitel MiCloud Connect excels in its IVR capabilities, boasting a score of 9.5, which reviewers mention significantly enhances customer interaction efficiency compared to 8x8 Contact Center's score of 8.5.
- Reviewers mention that 8x8 Contact Center offers superior call routing with a score of 8.2, while Mitel MiCloud Connect's score of 8.2 indicates it performs well but lacks the same level of user satisfaction.
- G2 users highlight that Mitel MiCloud Connect's session recording feature scores an impressive 9.0, which users say is crucial for training and quality assurance, whereas 8x8 Contact Center's session recording is rated slightly lower at 8.6.
- Users on G2 report that 8x8 Contact Center provides better administrative access with a score of 8.7, which reviewers mention makes it easier for managers to oversee operations compared to Mitel's score of 7.1.
- Reviewers say that Mitel MiCloud Connect shines in its voicemail to email feature, scoring 8.8, which users find particularly useful for maintaining communication efficiency, while 8x8's voicemail to SMS feature scores lower at 7.5.
- Users say that 8x8 Contact Center's performance evaluation tools are rated at 8.1, which reviewers mention helps in assessing agent performance effectively, while Mitel's score of 8.1 indicates it meets expectations but does not stand out in this area.
Featured Products
Sponsored
Convoso
(231)
Contact Center
Visit Website
Pricing
Entry-Level Pricing
8x8 Contact Center
No pricing availableMitel
Essentials
$20.99
/user/month
PBX Features, Collaboration, Conferencing
Free Trial
8x8 Contact Center
No trial information availableMitel
No trial information availableRatings
Meets Requirements
8.4
183
8.2
189
Ease of Use
8.2
186
7.8
190
Ease of Setup
7.6
104
7.3
131
Ease of Admin
8.0
105
7.2
130
Quality of Support
8.0
178
7.2
173
Has the product been a good partner in doing business?
8.4
105
7.4
130
Product Direction (% positive)
8.0
183
6.3
181
Features by Category
Channels
9.0
93
|
Verified
8.3
20
|
Verified
7.0
59
|
Verified
7.0
9
|
Verified
7.4
61
|
Verified
6.8
10
|
Verified
7.7
55
|
Verified
7.1
12
|
Verified
7.5
57
|
Verified
7.4
12
|
Verified
Generative AI
6.3
29
Not enough data
Functions
8.3
90
|
Verified
8.3
10
|
Verified
8.6
89
|
Verified
7.8
10
|
Verified
8.5
83
|
Verified
8.7
9
|
Verified
8.1
68
|
Verified
8.2
10
|
Verified
7.8
64
7.7
10
|
Verified
8.5
80
|
Verified
9.5
13
|
Verified
7.9
78
9.1
13
|
Verified
8.3
71
|
Verified
9.1
9
|
Verified
Agentic AI - Contact Center
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Administrative
7.9
77
|
Verified
8.3
7
|
Verified
8.8
86
|
Verified
7.1
7
|
Verified
8.4
92
|
Verified
7.1
7
|
Verified
8.8
76
|
Verified
9.0
7
|
Verified
8.0
66
|
Verified
7.3
5
|
Verified
Workforce Management
7.3
19
|
Verified
Not enough data
6.8
17
|
Verified
Not enough data
5.8
12
|
Verified
Not enough data
5.5
13
|
Verified
Not enough data
7.2
16
Not enough data
Administration
7.0
19
|
Verified
Not enough data
7.3
20
|
Verified
Not enough data
7.7
22
|
Verified
Not enough data
5.7
12
|
Verified
Not enough data
6.4
16
|
Verified
Not enough data
Platform
7.9
8
Not enough data
8.3
13
Not enough data
8.6
11
Not enough data
8.5
13
Not enough data
8.1
12
Not enough data
8.6
13
Not enough data
8.8
10
Not enough data
Generative AI
6.7
7
Not enough data
Workforce Management
8.6
12
Not enough data
8.3
10
Not enough data
Call Center Infrastructure (CCI)
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Administrative
9.4
11
Not enough data
9.0
12
Not enough data
Platform Basics - VoIP Providers
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Basic Communication
Not enough data
8.5
120
|
Verified
Not enough data
7.2
34
|
Verified
Not enough data
7.0
52
|
Verified
Not enough data
7.4
47
|
Verified
Not enough data
8.1
84
|
Verified
Not enough data
9.0
114
|
Verified
Agentic AI - VoIP Providers
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Access
Not enough data
7.1
53
|
Verified
Not enough data
7.4
48
|
Verified
Not enough data
7.7
56
|
Verified
Advanced Features
Not enough data
7.7
89
|
Verified
Not enough data
7.9
96
|
Verified
Not enough data
8.7
105
Agentic AI - UCaaS Platforms
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Extensions
Not enough data
7.0
9
|
Verified
Not enough data
8.0
9
|
Verified
Not enough data
7.3
8
|
Verified
Features
Not enough data
8.8
13
|
Verified
Not enough data
Feature Not Available
Not enough data
7.0
5
|
Verified
Not enough data
8.0
11
|
Verified
Not enough data
8.1
9
|
Verified
Not enough data
Feature Not Available
Categories
Categories
Shared Categories
8x8 Contact Center and Mitel are categorized as Contact Center
Unique Categories
8x8 Contact Center is categorized as Contact Center Workforce and Call Center Infrastructure (CCI)
Mitel is categorized as UCaaS Platforms and VoIP Providers
Reviews
Reviewers' Company Size
8x8 Contact Center
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Mitel
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Small-Business
(50 or fewer emp.)
Mid-Market
(51-1000 emp.)
Enterprise
(> 1000 emp.)
Reviewers' Industry
Financial Services
12.8%
Information Technology and Services
7.4%
Hospital & Health Care
6.4%
Security and Investigations
5.9%
Banking
5.4%
Other
62.1%
Information Technology and Services
6.9%
Insurance
6.0%
Financial Services
6.0%
Construction
4.6%
Real Estate
4.1%
Other
72.5%
Most Helpful Reviews
8x8 Contact Center
Most Helpful Favorable Review
Verified User in Information Technology and Services
It is significantly easier to use than any other contact center application
Most Helpful Critical Review
Verified User in Utilities
Our end users require use of both the softphone and the contact center. Having both options running causes users to miss use the platform after many many attempts at training them, and it is still confusing to many. If there was a proper way to combine both...
Mitel
Most Helpful Favorable Review
Justin W.
Verified User in Higher Education
Having both a physical phone and a software phone on my laptop allows me to work remotely, or on campus, without any limitations.
Most Helpful Critical Review
Verified User in Health, Wellness and Fitness
I would put a negative star if I could!! Deplorable customer service, drastically inflated rates after signup, constant service outages, mysterious charges added to bill without authorization, and impossible to get a reply in regards to any issues. Cheap...
Verified User in Information Technology and Services
It is significantly easier to use than any other contact center application
Justin W.
Verified User in Higher Education
Having both a physical phone and a software phone on my laptop allows me to work remotely, or on campus, without any limitations.
Verified User in Utilities
Our end users require use of both the softphone and the contact center. Having both options running causes users to miss use the platform after many many attempts at training them, and it is still confusing to many. If there was a proper way to combine both...
Verified User in Health, Wellness and Fitness
I would put a negative star if I could!! Deplorable customer service, drastically inflated rates after signup, constant service outages, mysterious charges added to bill without authorization, and impossible to get a reply in regards to any issues. Cheap...
Alternatives
Discussions
How can the 8x8 Contact Center include usage minutes with every license?
1 comment
Official Response from 8x8 Contact Center
Unlike all other CCaaS providers, 8x8 owns native VoIP technology which enables us to include usage minutes with every license and allows us to manage,...Read more
How has your overall experience been with this product?
1 comment
PT
Using 8x8 with Salesforce has overall been a very pleasant experience. The ability to create tasks attached to various numbers when customers call in, along...Read more
How can I get someone to help me with creating custom reports for VCC?
1 comment
WG
8x8 Platform Analytics gives you some flexibility with regard to creating custom reports. It is very limited, though. When making my reports, I would just...Read more
Password Policy & Mobile Client
1 comment
Official Response from Mitel
Hello Thomas. Thank you for starting this discussion!
I have asked internally regarding our password policies, but did you know we now allow...Read more
Mitel has no more discussions with answers
Hunting for software insights?
With over 3 million reviews, we can provide the specific details that help you make an informed software buying decision for your business. Finding the right product is important, let us help.
