Introducing G2.ai, the future of software buying.Try now
Compare 123FormBuilder and Jotform 
At a Glance
Market Segments
Small-Business (64.2% of reviews)
Small-Business (73.2% of reviews)
Entry-Level Pricing
$49.00 Per Month
Free
123FormBuilder
Star Rating
(169)4.5 out of 5
Market Segments
Small-Business (64.2% of reviews)
Entry-Level Pricing
$49.00 Per Month
Browse all 5 pricing plansJotform
Star Rating
(3,659)4.7 out of 5
Market Segments
Small-Business (73.2% of reviews)
Entry-Level Pricing
Free
Free Trial is available
Browse all 5 pricing plansSummary
AI Generated Summary
AI-generated. Powered by real user reviews.
- Users report that 123FormBuilder excels in its Survey Builder with a perfect score of 10.0, allowing for extensive customization and a variety of question types, while Jotform, although strong, scores 9.3 in this area, indicating a slight edge for 123FormBuilder in terms of user satisfaction.
- Reviewers mention that Jotform's Survey Distribution feature is highly rated at 9.1, making it easier for users to share their surveys across multiple platforms, whereas 123FormBuilder, while still effective at 9.7, is noted for its user-friendly interface that simplifies the distribution process.
- G2 users highlight that Jotform offers superior Customization options, particularly with its Conditional Logic feature scoring 8.8 compared to 123FormBuilder's 8.6, allowing for more tailored user experiences in form creation.
- Users on G2 report that 123FormBuilder's Mobile Forms functionality is robust, scoring 8.7, which is comparable to Jotform's 8.9, but reviewers note that 123FormBuilder's mobile interface is particularly intuitive, enhancing user engagement.
- Reviewers mention that Jotform shines in Payment Processing, with a score of 8.1, which is crucial for users needing seamless transaction capabilities, while 123FormBuilder's score of 8.0 indicates it may not be as comprehensive in this area.
- Users say that 123FormBuilder's Quality of Support is rated at 8.7, which is slightly lower than Jotform's 8.8, but many users appreciate the responsiveness and helpfulness of 123FormBuilder's support team, making it a reliable choice for assistance.
Featured Products
Sponsored
Alchemer Survey
(893)
Field Service Management
Visit Website
Sponsored
involve.me
(96)
Field Service Management
Visit Website
Sponsored
ClearEvent
Field Service Management
Visit Website
Pricing
Entry-Level Pricing
123FormBuilder
Platinum Plan
$49.00
Per Month
For individuals or growing teams that need advanced features. Collect payments and build smart forms.
- 100 Forms
- 20,000 Submissions
- 10GB Storage
Jotform
FREE
Free
Use Jotform absolutely free
- 100 Monthly Submissions
- SSL Secure Submissions
- Receive 10 Payments
Free Trial
123FormBuilder
No trial information availableJotform
Free Trial is available
Ratings
Meets Requirements
8.9
114
9.1
3,014
Ease of Use
9.0
114
9.2
3,077
Ease of Setup
9.1
71
9.2
2,219
Ease of Admin
9.1
72
9.1
2,015
Quality of Support
8.7
99
8.8
2,392
Has the product been a good partner in doing business?
8.8
65
9.2
1,920
Product Direction (% positive)
7.2
88
9.3
2,999
Features by Category
Registration
Not enough data
9.0
635
Not enough data
9.1
650
Not enough data
8.0
544
Not enough data
8.0
518
Not enough data
8.3
521
Generative AI
Not enough data
7.5
323
Marketing and Communications
Not enough data
7.9
490
Not enough data
8.6
570
Not enough data
8.3
559
Not enough data
8.3
520
Not enough data
7.6
473
Not enough data
8.0
475
Agentic AI - Event Registration & Ticketing
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Lead Generation
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Lead Monitoring
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Agentic AI - Lead Capture
Not enough data
Not enough data
Not enough data
Not enough data
Data Capture
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Analytics
Not enough data
Not enough data
Not enough data
Not enough data
Customization
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Survey Management
10.0
6
9.3
1000
10.0
6
9.3
1022
8.6
6
8.8
969
9.7
6
9.0
930
Survey Customization
Not enough data
8.5
851
6.7
6
8.5
899
9.0
5
8.4
795
Not enough data
8.0
709
Survey Insights
Not enough data
8.6
936
Not enough data
8.0
700
9.3
5
8.8
939
8.3
5
8.5
869
Agentic AI - Survey
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Customization
8.9
22
9.0
1566
8.6
21
8.8
1489
8.8
18
9.0
1495
8.8
22
8.7
1619
Additional Functionality
9.1
18
8.8
1435
7.3
11
7.8
1204
9.2
18
8.9
1510
8.7
10
8.1
1201
8.7
18
8.9
1494
Performance reviews
Not enough data
9.2
215
Not enough data
8.8
195
Feedback
Not enough data
9.1
201
Not enough data
8.7
187
Data
Not enough data
8.9
198
Not enough data
8.7
187
Generative AI
Not enough data
7.7
74
Not enough data
7.0
72
Before the Job
Not enough data
7.3
123
Not enough data
7.4
116
Not enough data
7.8
122
Not enough data
7.5
123
On the Job
Not enough data
7.6
120
Not enough data
8.1
133
Not enough data
7.5
119
Not enough data
8.2
128
Not enough data
7.6
116
After the Job
Not enough data
8.3
138
Not enough data
8.1
136
Not enough data
7.3
117
Not enough data
7.4
116
Agentic AI - Field Service Management
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Generative AI
Not enough data
Not enough data
Not enough data
Not enough data
Generative AI
Not enough data
Not enough data
Not enough data
Not enough data
Generative AI
Not enough data
Not enough data
Agentic AI - Salesforce AppExchange Apps
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Agentic AI - Applicant Tracking Systems (ATS)
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Sourcing
Not enough data
8.0
174
Not enough data
7.6
181
Not enough data
7.6
173
Not enough data
7.5
176
Not enough data
7.5
166
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Candidate Management
Not enough data
8.4
215
Not enough data
8.4
205
Not enough data
7.9
188
Not enough data
8.0
195
Not enough data
8.8
217
Not enough data
8.1
189
Not enough data
7.7
164
Not enough data
7.7
165
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Platform
Not enough data
8.9
591
Not enough data
8.2
513
Not enough data
8.2
480
Not enough data
8.7
539
Not enough data
9.1
575
Not enough data
8.8
536
Not enough data
8.8
563
Not enough data
8.7
552
Platform - Applicant Tracking Systems (ATS)
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
AI - Applicant Tracking Systems (ATS)
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Platform Basics
Not enough data
8.4
334
Not enough data
8.6
363
Not enough data
8.3
346
Platform Content
Not enough data
8.5
337
Not enough data
8.9
370
Not enough data
8.4
325
Not enough data
7.8
310
Platform Additional Functionality
Not enough data
8.0
313
Not enough data
8.4
325
Not enough data
8.0
316
Not enough data
8.0
315
Platform
Not enough data
8.9
591
Not enough data
8.2
513
Not enough data
8.2
480
Not enough data
8.7
539
Not enough data
9.1
575
Not enough data
8.8
536
Not enough data
8.8
563
Not enough data
8.7
552
Categories
Categories
Shared Categories
123FormBuilder and Jotform are categorized as Online Form Builder, Salesforce AppExchange Apps, and Survey
Unique Categories
123FormBuilder is categorized as Lead Capture
Jotform is categorized as 360 Feedback Software, Applicant Tracking Systems (ATS), Employee Engagement, Event Registration & Ticketing, and Field Service Management
Reviews
Reviewers' Company Size
123FormBuilder
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Jotform
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Small-Business
(50 or fewer emp.)
Mid-Market
(51-1000 emp.)
Enterprise
(> 1000 emp.)
Reviewers' Industry
Information Technology and Services
7.9%
Computer Software
6.7%
Marketing and Advertising
6.1%
Retail
3.0%
Non-Profit Organization Management
3.0%
Other
73.3%
Non-Profit Organization Management
9.5%
Marketing and Advertising
5.1%
Education Management
4.9%
Health, Wellness and Fitness
4.7%
Primary/Secondary Education
3.4%
Other
72.4%
Most Helpful Reviews
123FormBuilder
Most Helpful Favorable Review
Jeanette H.
Verified User in Restaurants
I had no idea how to get my fields to add up in a formula. Corina helped me through the process and troubleshooting the form for me. It would have taken me days to figure it out on my own. More chat employees with knowledge like hers would be a great asset...
Most Helpful Critical Review
Verified User in Photography
missing features that make forms interactive and fun. cheap on things... *MIssing "picture selection" was big for me... I want my user to select a picture as a choice. with 123form, you can't do that, you need to add a picture (which counts as one of...
Jotform
Most Helpful Favorable Review
Stephanie D.
Verified User in Primary/Secondary Education
JotForm is easy to use and has excellent customer service when I have a question. There are so many options for creating different types of questions as well as it is easy to add conditional formatting so that it skips questions that aren't needed for all...
Most Helpful Critical Review
Josh C.
Verified User in Mechanical or Industrial Engineering
Jotform has changed it's billing structure a few times while I've been a customer, and it's really frustrating to have forms go offline because you suddenly get switched over to a limited number of form views. Future billing changes need to take into...
Jeanette H.
Verified User in Restaurants
I had no idea how to get my fields to add up in a formula. Corina helped me through the process and troubleshooting the form for me. It would have taken me days to figure it out on my own. More chat employees with knowledge like hers would be a great asset...
Stephanie D.
Verified User in Primary/Secondary Education
JotForm is easy to use and has excellent customer service when I have a question. There are so many options for creating different types of questions as well as it is easy to add conditional formatting so that it skips questions that aren't needed for all...
Verified User in Photography
missing features that make forms interactive and fun. cheap on things... *MIssing "picture selection" was big for me... I want my user to select a picture as a choice. with 123form, you can't do that, you need to add a picture (which counts as one of...
Josh C.
Verified User in Mechanical or Industrial Engineering
Jotform has changed it's billing structure a few times while I've been a customer, and it's really frustrating to have forms go offline because you suddenly get switched over to a limited number of form views. Future billing changes need to take into...
Alternatives
Discussions
Why does this company think it's cool to scam people
1 comment
1T
Hi Patrick,
We also wrote to you on the reviews page. We understand your frustration with the new price plans. The word "updates" created confusion here...Read more
Is it possible to "try" or see examples of file upload functionality before committing to an upgrade
1 comment
1T
Hello Andy,
Sure thing, please contact our team at customercare@123formbuilder.com and they'll gladly set you up with a trial to test out our File Upload...Read more
Microsoft block
1 comment
Official Response from 123FormBuilder
Hi there!
Sorry for the late reply, we missed your message.
Can you please share some more details with our team at customercare@123formbuilder.com?...Read more
Is JotForm safe?
7 comments
J
Jotform is over 16 years old and throughout our history we have not ever once lost customer data. That's because we take security very seriously. We have bug...Read more
Is it possible to make surveys for Social Media using Jotform?
3 comments
DB
Yes, it is possible and very functional, I am sure that Jotform will meet your needs.Read more
Hunting for software insights?
With over 2.5 million reviews, we can provide the specific details that help you make an informed software buying decision for your business. Finding the right product is important, let us help.
