Introducing G2.ai, the future of software buying.Try now

The Top 20 Easiest To Use Live Chat Software

See the top Live Chat Software products based on usability ratings. A product’s usability score is calculated by a proprietary algorithm that factors in real user satisfaction ratings of how easy the product is to administer, as well as how well the product meets business requirements, among other ratings. Compare products according to their usability scores to streamline the buying process and quickly identify the best products based on real user experiences.

Collapse AllExpand All

Usability Score

Compare

UJET

9.7

Overall Usability Score

9.7

Usability Score Breakdown

Ease of Admin

Average: 9.0

9.5

Ease of Use

Average: 9.3

9.9

Meets Requirements

Average: 9.2

9.7

Customer Segment Breakdown

Small Business

10%

Mid Market

57%

Enterprise

33%

Gladly

9.5

Overall Usability Score

9.5

Usability Score Breakdown

Ease of Admin

Average: 9.0

9.3

Ease of Use

Average: 9.3

9.4

Meets Requirements

Average: 9.2

9.4

Customer Segment Breakdown

Small Business

21%

Mid Market

62%

Enterprise

17%

Textline

9.3

Overall Usability Score

9.3

Usability Score Breakdown

Ease of Admin

Average: 9.0

9.2

Ease of Use

Average: 9.3

9.5

Meets Requirements

Average: 9.2

9.5

Customer Segment Breakdown

Small Business

71%

Mid Market

26%

Enterprise

Podium

9.3

Overall Usability Score

9.3

Usability Score Breakdown

Ease of Admin

Average: 9.0

9.4

Ease of Use

Average: 9.3

9.4

Meets Requirements

Average: 9.2

9.2

Customer Segment Breakdown

Small Business

60%

Mid Market

35%

Enterprise

Qualified

9.3

Overall Usability Score

9.3

Usability Score Breakdown

Ease of Admin

Average: 9.0

9.2

Ease of Use

Average: 9.3

9.1

Meets Requirements

Average: 9.2

9.5

Customer Segment Breakdown

Small Business

10%

Mid Market

70%

Enterprise

20%

Birdeye

9.2

Overall Usability Score

9.2

Usability Score Breakdown

Ease of Admin

Average: 9.0

9.2

Ease of Use

Average: 9.3

9.2

Meets Requirements

Average: 9.2

9.2

Customer Segment Breakdown

Small Business

53%

Mid Market

36%

Enterprise

11%

Missive

9.2

Overall Usability Score

9.2

Usability Score Breakdown

Ease of Admin

Average: 9.0

9.1

Ease of Use

Average: 9.3

8.8

Meets Requirements

Average: 9.2

9.1

Customer Segment Breakdown

Small Business

92%

Mid Market

Enterprise

Chatway Live Chat

9.2

Overall Usability Score

9.2

Usability Score Breakdown

Ease of Admin

Average: 9.0

9.6

Ease of Use

Average: 9.3

9.8

Meets Requirements

Average: 9.2

9.6

Customer Segment Breakdown

Small Business

98%

Enterprise

Freshdesk

9.1

Overall Usability Score

9.1

Usability Score Breakdown

Ease of Admin

Average: 9.0

9.0

Ease of Use

Average: 9.3

9.0

Meets Requirements

Average: 9.2

8.8

Customer Segment Breakdown

Small Business

49%

Mid Market

40%

Enterprise

11%

#10

Tidio

9.0

Overall Usability Score

9.0

Usability Score Breakdown

Ease of Admin

Average: 9.0

9.2

Ease of Use

Average: 9.3

9.1

Meets Requirements

Average: 9.2

8.9

Customer Segment Breakdown

Small Business

91%

Mid Market

Enterprise

#11

WhatsApp Business Platform

9.0

Overall Usability Score

9.0

Usability Score Breakdown

Ease of Admin

Average: 9.0

8.4

Ease of Use

Average: 9.3

9.3

Meets Requirements

Average: 9.2

9.0

Customer Segment Breakdown

Small Business

65%

Mid Market

25%

Enterprise

11%

#12

Smartsupp

9.0

Overall Usability Score

9.0

Usability Score Breakdown

Ease of Admin

Average: 9.0

9.1

Ease of Use

Average: 9.3

9.3

Meets Requirements

Average: 9.2

9.0

Customer Segment Breakdown

Small Business

96%

Mid Market

Enterprise

#13

Front

9.0

Overall Usability Score

9.0

Usability Score Breakdown

Ease of Admin

Average: 9.0

8.3

Ease of Use

Average: 9.3

9.0

Meets Requirements

Average: 9.2

9.1

Customer Segment Breakdown

Small Business

49%

Mid Market

42%

Enterprise

#14

Fin by Intercom

9.0

Overall Usability Score

9.0

Usability Score Breakdown

Ease of Admin

Average: 9.0

8.9

Ease of Use

Average: 9.3

8.9

Meets Requirements

Average: 9.2

9.0

Customer Segment Breakdown

Small Business

58%

Mid Market

37%

Enterprise

#15

Zendesk Support Suite

9.0

Overall Usability Score

9.0

Usability Score Breakdown

Ease of Admin

Average: 9.0

8.3

Ease of Use

Average: 9.3

8.8

Meets Requirements

Average: 9.2

9.0

Customer Segment Breakdown

Small Business

41%

Mid Market

45%

Enterprise

13%

#16

3CX

8.9

Overall Usability Score

8.9

Usability Score Breakdown

Ease of Admin

Average: 9.0

9.4

Ease of Use

Average: 9.3

9.8

Meets Requirements

Average: 9.2

9.8

Customer Segment Breakdown

Small Business

44%

Mid Market

50%

Enterprise

#17

JustCall

8.9

Overall Usability Score

8.9

Usability Score Breakdown

Ease of Admin

Average: 9.0

8.3

Ease of Use

Average: 9.3

8.8

Meets Requirements

Average: 9.2

8.6

Customer Segment Breakdown

Small Business

61%

Mid Market

32%

Enterprise

#18

Crisp

8.9

Overall Usability Score

8.9

Usability Score Breakdown

Ease of Admin

Average: 9.0

8.9

Ease of Use

Average: 9.3

9.0

Meets Requirements

Average: 9.2

8.9

Customer Segment Breakdown

Small Business

87%

Mid Market

13%

#19

Sendblue

8.9

Overall Usability Score

8.9

Usability Score Breakdown

Ease of Admin

Average: 9.0

8.3

Ease of Use

Average: 9.3

9.5

Meets Requirements

Average: 9.2

9.5

Customer Segment Breakdown

Small Business

86%

Mid Market

14%

#20

Kapture CX

8.9

Overall Usability Score

8.9

Usability Score Breakdown

Ease of Admin

Average: 9.0

8.7

Ease of Use

Average: 9.3

9.8

Meets Requirements

Average: 9.2

9.8

Customer Segment Breakdown

Small Business

30%

Mid Market

55%

Enterprise

14%