- LiveAgent is a customer service tool that helps process a large number of emails, delegate tasks within the team, and provide quick customer service replies.
- Users like the AI features, the ease of ticket integration, the efficient documentation of notes or comments, and the ability to handle all customer inquiries via live chat with ease.
- Users experienced issues with the lack of a live help agent online 24/7, the difficulty in migrating from previous systems, the need for better integration with the WhatsApp Business API, and the lack of a dedicated account manager.