Hotel management software helps hoteliers manage front desk tasks and day-to-day operations, from room bookings and guest services to sales and marketing. These specialized property management solutions may be sold as desktop or cloud applications, with the latter providing more flexibility for staff to engage with guests and maintain greater control over the property. While the full features of hotel management products vary, users can at least expect reservation and room management, guest CRM, staff workflow management, and email communication features. Some products may offer functionalities of restaurant POS systems for on-premise dining, native or integrated vendor management, and marketing and loyalty program capabilities. Basic financial reporting and accounting features usually exist as well; however, integration with dedicated accounting software may be necessary.
For larger hotels and chains, a good hotel management software is necessary to provide guests with a smooth check-in and check-out process, improve staff productivity, and optimize revenue. Products in this category go beyond managing reservation systems to cover the entire guest journey and keep daily operations running. In contrast, products in G2’s hotel reservations software category are point solutions for smaller hotel and lodging businesses that need a booking engine. For this reason, products in these two categories are mutually exclusive.
To qualify for inclusion in the Hotel Management category, a product must:
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SkyTouch Technology has provided the most widely-used hotel PMS software to solve all property management needs since 2013. Hoteliers seek our cloud-based software with 24/7 support for our easy-to-us
Cloudbeds is the leading platform redefining the concept of PMS for the hospitality industry, serving tens of thousands of properties in more than 150 countries worldwide. Built from the ground up to
Oracle Hospitality OPERA Cloud Services are a cloud-based, mobile-enabled platform for next-generation hotel management. Based on OPERA, the leading enterprise solution suite for the hospitality indus
HotelRunner is a freemium, cloud-based online sales, digital marketing and channel management platform that assists hotels and travel agencies tailor, streamline, and improve their online outreach. Ho
WebRezPro is a comprehensive cloud-based property management system designed to assist independent lodging providers in managing their operations efficiently. This software solution caters to a divers
Easy, intuitive, and secure hotel solutions. Canary Technologies is modernizing the hotel tech stack with the first mobile web end-to-end Guest Management System and its award-winning Digital Authori
Running a successful hotel is no small task. From juggling reservations to managing staff and delighting guests, hospitality requires more than hard work—it demands the right tools. That’s where RMS c
An enterprise-ready, all-in-one solution for full-service resorts, boutiques and hotels. This fully-integrated property management solutions suite meets the highest standards of the world's most prest
Semper is a hotel management system (HMS) designed for independent hotels that need a reliable, easy-to-use solution to manage operations, reservations, and guest services from one central platform.
RoomRaccoon is an innovative all-in-one Hotel Management System for independent hotels, B&Bs, hostels, apartments and vacation rentals. With RoomRaccoon, hoteliers can access a property manageme
eZee FrontDesk is a general purpose hotel and motel software which is can be used as a hotel maintenance software, hotel reservations software, hotel management software, hotel billing software, hotel
StayNTouch offers an intuitive Cloud PMS that simplifies hotel operations from end-to-end; including reservation management, front desk management, revenue management, housekeeping, group and allotmen
Cyber AVISHM is a Hotel Management System, which provides a solution for the hospitality industry. It helps to manage revenue by optimizing sources and improving online reputation on various portals.
The modern way to manage your accommodation. One central platform that helps you take charge of your operations, get more customers and increase revenue. No contract, no credit card. Cancel an
Simplify your hotel operations and distribution with SynXis Property Hub. Go beyond conducting a transaction and put guests at the center of all interactions while streamlining daily operations and de
HotelBee is an all-in-one solution that empowers hotels to achieve more in terms of efficiency, guest satisfaction, and profitability. Access powerful tools that allow you to optimize your operations,
protel by Planet is a robust technology stack for your hotel business, with a worldwide team of local partners to support it. The ground-breaking app store, accessible directly via the protel PMS, has
Rhapsody is packaged with the necessary tools for creating long-term customer relationship and revenue opportunities. It provides analysis of travel behavior and activities, assisting the hotel in bet
uHotelBooking ia a hotel management, reservation and online booking system for all types of accommodations and hotel operations.
Quore is a hospitality technology company dedicated to improving how hotels operate worldwide. Our cloud-based operations app is utilized by 7,300+ hotels in over 50+ countries. Quore is designed to m
Hotello is a cloud-based PMS and its customer service represents a strong value. The elegance in its design and the performance offered make it possible to create an adequate technological hub so that
360HMS Hotel Management Software is a cloud based software that perform multi language & multi currency print outs and remote access to control business any place to the world.
More than 3,000 properties in 30+ countries worldwide choose the Visual Matrix hospitality operating system to optimize hotel operations and serve guests from reservation to return stay. Our system in
Maestro is the only hospitality Property Management System software company that offers an all-in-one, comprehensive Web browser or Windows solution with the option to host its Maestro Cloud Platform
WISH.NET is Prologic First's new generation multi-property Front Office software for hotels that leverages Microsoft .NET technology to deliver unparalleled usability and productivity.
Welcome 21st is an accounting software and credit card gateways that provided Accounting Features, Distribution Channel Management, Online Booking System, and Point of Sale System in both Online and M
CloudPM saves you money by eliminating capital expenditures for property technology, increasing your operating efficiencies and eliminating pricey on-property hardware requirements.
innRoad's award-winning property management system is trusted by thousands of independent hoteliers around the world. Our all-in-one software is specifically designed to save time, increase occupancy,
5stelle* is a native cloud based pms, that make you save time and ease your hotel management and online sales, on a daily basis. The reception is always under control. Thanks to native cloud technolog
Cloud-based property management software. It manages the hotel's operational cycle in real-time.
Completely integrated property management solution for hotels, motels, inns, and resorts.
Hotel Link's Front Desk is designed for small to medium-sized accommodations. It is an easy and functional solution for your accommodation daily operations and you will save hours of work.
Hospitality software for hotels, resorts, condominiums, marinas, management companies, and franchises.
Online Booking Engine, Channel Manager, and Property Management System.
Hotel Crux is a cloud-based property management system for hotel owners.
HotelFriend is a software development company that provides IT solutions for hospitality. We enable hoteliers to automate heaps of daily tasks, close gaps in guest service, and run profitable business
Hotelogix is a robust cloud-based hotel PMS, that offers next-gen capabilities needed by hotels to simplify reservations, improve operating efficiency and enhance the guest experience. From increasing
Hotel management solution, adaptable to the requirements of every hotel - from a small property to a multi-property luxury brand.
Manage your rates and inventory from one dashboard. Update your listing at Agoda, Booking, Expedia, Airbnb, Flipkey, Tripadvisor, and Homeaway with a few clicks. Generate more bookings with powerful
With so many connected, moving parts, your hospitality operations platform needs to be remarkable. Mews Operations is a smart, powerful solution that puts you in control of reservation and revenue man
Hotel management system with enquiry management, deposit handling, detailed guest history, multi folio guest accounts, etc.
Management software for hotels & hostels with real time connectivity to third party booking engines such as Expedia and Travelocity.
Power your hotel with a cloud based property management solution that automates reservations, billing, reports, and more
With Misterbooking, experience hotel management in a new way! Misterbooking is a flexible and scalable hotel management solution for independent hotels, hotel chains, groups of hotels and residences
Boost revenue, increase direct bookings, and streamline your daily operations with an award-winning property management suite - Newbook! Designed for accommodation providers, our suite includes a PMS,
The SMS|Host Property Management System offers a complete set of fully-integrated modules enabling complex resorts to provide highly
the Hotelier is designed to be a full-function, integrated multi-module property management suite that manages complete hotel functions including front office, reservations, food and beverages, banque
Get the job done with ALICE, the all-in-one solution that enables hotel staff to do the most impactful work without all the guesses. Task management, real-time communication and operational analytics
We are a cloud-based SaaS technology Service Provider for Hoteliers. Our software makes it easy to manage and acquire new guests and retain them for future booking by providing them the best possible
Clock PMS is a modern all-round hotel management system in the cloud. The system introduces a comprehensive web booking engine, channel manager, revenue and yield management, integrated restaurant POS
eviivo Suite is an award-winning, cloud-based booking and property management platform, built to help property managers, hoteliers and hosts go further, faster and simplify without compromise. Transfo
PMS system specialy developed for the smaller hotels and B&B
GuestPoint is a property management system that provides tools like online bookings, revenue management, group management and more that assist in running your property.
KWHotel is a hotel management software designed for small and medium accommodation facilities. Available in three different versions, it contains a variety of useful features including: - the fully
Web-based PMS with intuitive interface, plan, and reports for small and medium hospitality units.
RezBook is a property management software solution that allows you to search and retrieve guest/reservation history records and create new guest records without going through the reservation calendar
Based in Boston, Zenya reimagines the entire guest journey from lead to payment with its all-inclusive integrated software platform for rental business.It brings CRM + PMS + Invoicing + Customer Exper
Hotel management solution. Reservations, Billing, Payments, Invoicing, Banking, Accounts, and more.
HOTELCUBE: Elevate your hospitality The hotel PMS that takes hospitality to the next level Just like a space launch, hotel software requires meticulous attention to detail, time-tested procedure
HOTEL DATA helps to manage hotel's accounting and employee data.
Windows based Hotel Management Software for Room Reservation, Room Service, House Keeping, Accounting Reports, and Shift Wise Report.
Infor Hospitality Management Solution (HMS) is a powerful, integrated hospitality technology platform that serves as a robust PMS solution to manage bookings, housekeeping, and guest services. Additio
For hotel managers to be able to focus on guest experience and day to day operational nuances. Developed by hoteliers for hoteliers.
NiteVision offers an affordable hotel property management solution with over 25 years of experience in hospitality and hotel reservation software. Properties have the ability to customize NiteVision t
ResortSuite PMS is a management software that allows hotels to manage their guests better as it can provide information about guests, from their preferences history to their itineraries to their locat
RoomKeyPMS is a cloud-powered hotel property management software that lets you manage every aspect of your hotel.
All-in-one powerful, flexible, easy-to-use, and affordable Hotel Management Software. roomMaster by InnQuest Software serves more than 5500 properties and manage over 450,000 hotel rooms every day! P
Roomsy is a hotel management software that allows you to track and manage reservations by letting you know who is staying in which room, when with features like reporting, employee tracking, and more
Running a hotel is not about administration all day long. We believe that a hospitality business should be built on creating an environment where people can feel at home. Let SabeeApp do most of the w
SimpleRez is an online booking engine that provides functionality and usability in order to manage the visitor's experience and manage room nights in the destination with features and tools to help yo
An intuitive, cloud-based property management solution for resorts and hotels. Keep business flowing effortlessly, on any operating system.
Web-based PMS that provides online room reservations, GDS inventory management, commission tracking, housekeeping & daily cash reports.
Easy InnKeeping reservation software integrates all aspects of reservation, online booking, Customer Relationship Management (CRM), Point of Sale (POS), credit card processing, OTA’s and guest managem
Property management and guest experience software for short term rentals. Hostfully's Property Management Platform helps managers scale their vacation rental businesses with features designed to help
HoteloPro is a web-based hotel management solution built specifically for small hotels, inns, B&Bs and vacation rentals.
Provides a full range of property management functionality with an unlimited number of properties & rooms for motels and large hotels.
Browser-based solution to manage accommodation, room reservations and billing for a single guest house or an entire group of hotels.
Web-based hotel booking/property management system to help manage your customer's reservations, check-ins, checkouts and repairs.
Mainstay is an intuitive end to end PMS software system specifically designed for the hotel market. Mainstay has all the main features required for any busy hospitality environment; enquiries, reserva
Comprehensive Accommodation Cloud Management Software, Ideal for Medium and Small Size Hotels, Boutique Hotels, Hostels, Guest Houses and Vacation Rentals. Increase your bookings, efficiently manage y
RDPWin is a property management software that provides tools and features to help manage your properties and bookings for the properties.
When it comes to award-winning property management software, efficiency counts. That's why ResNexus is an all-in-one solution, helping thousands of hospitality businesses balance all the plates that c
Agilysys' property management solution gives you the freedom to cater to guest's expectations and contribute to business growth.Agilysys provides property management software for automating hotel, res
AutoClerk PMS is a Microsoft Windows application typically deployed on premise at your hotel, but can also be deployed at a hotels off-site data center
eZee Absolute is a Cloud Based Hotel Management System. All in one solution for Hotel, Motel, Resorts, B/&B's.
GUSTO PMS Suite is a leading-edge, cloud-based suite of web-based products that delivers maximum value to hoteliers.
hotelery is the all-in-one platform for collaboration and guest services in hotels. With our solutions, all employees have the right information at their fingertips, anytime and anywhere, enabling t
Hotel Link was founded in 2011 by the WHL Group and Tourism Holdings to empower hotels and resorts with technology solutions and digital marketing services without any technical jargon. A range of cor
Web-based system that provides central reservation system (GDS, IDS distribution), CRM, real-time reporting, back-office system, etc.
Hotel Superhero is a next-gen, cloud-based property management software which is built to empower hoteliers and lend a remarkable experience to their guests. With its completely integrated modules ran
An integrated travel agency, front desk, and financial solution for hostels, motels or small and medium hotels.
Membroz is an all-in-one cloud-based Membership Management System. - Club & Resort Management Software - Timeshare & Vacation Ownership Software - Gym, Yoga & FitnessManagement Softwar
MyHotelLine is a versatile and comprehensive cloud-based hospitality management system that empowers hotels and resorts to enhance guest experiences and streamline operations. Our software offers a wi
Linux-based solution with iPhone/blackberry support, online booking, POS, PABX call accounting modules available. For budget hotels.
optima anywhere is an all-in-one hotel management solution.
Hoxell’s Quality Operations Module allows you to automate, plan, monitor every housekeeping, maintenance, front office and food and beverage activity. With the manger's dashboard and the instant messa
QuoHotel PMS for hotels allows you to control all the management areas of your hotel establishment efficiently, agile and fully integrated. This hotel management software will provide you with all the
Comprehensive solution with a PMS, conference & banqueting, digital marketing, central reservations and an online booking module
RoomRanger is a personalized hotel management solution.
A cloud-based property management system, channel manager, and booking engine with a user-friendly interface and direct connectivity to some of the top OTA's. This simple solution allows everything
Hotels are extremely complex machines with many moving parts. From front desk workers to housecleaning staff, concierges to restaurant cooks and servers, hotels require considerable coordination and organization to ensure guests are enjoying themselves. And since hotels are so involved, there is no one software solution that will fit every hotel’s business model. Hotel management software can look like a lot of different things, but the end goal is always to make sure the hotel runs smoothly and efficiently.
For instance, reservations are the backbone of the hotel industry, and in this day and age, booking a hotel online is an expected feature. For everything from small hotels or boutique hotels to huge hotel chains, no reservations means no business. For that reason, reservation software is a mainstay component of hotel management tools.
Customers expect a certain level of convenience, and that means elements such as online bookings, virtual check-in and check-out, and flexible services. Hoteliers are turning more to cloud-based solutions over on-premise options because of the easy implementation and integrations. Increasingly, smart hotel software is becoming available to provide a completely customizable experience for customers. With innovations such as using customers’ mobile devices as room keys or in-room television remotes, the world of technology is opening up for the hospitality business.
Hospitality management is difficult. The day-to-day operations of a hotel are often elaborate and entangled, involving many different individuals in many different roles. In some ways, chain hotels have many advantages over independent hotels, given that some resources such as marketing and sales may already be provided. However, hotel management software can be an equalizer that streamlines processes that were once manual and required communication with several different departments.
Aside from reservations, hotels may need accounting tools, marketing tools, hotel property management (PMS) tools, housekeeping tools, sales tools, and more. Hotel management software is built to meet some or all of these needs to ease some of the pain of running a hotel and hospitality business. For instance, the advantage of having one tool that handles both front desk check-in and housekeeping is that front desk workers will know in real time which rooms are ready for new guests, allowing guests that arrive early to receive a room rather than being forced to wait until a certain time.
But the obvious advantage is the opportunity to save money by using one tool that does the work of several. Utilizing hotel management software allows hoteliers to save both money and precious time, since implementing one tool is much faster than implementing and integrating several. And if you already own several tools, hotel management software will often integrate with some if not all of the tools already in use. Property management, not to mention hotel management, is complex and involved, and hotel management solutions seek to ease some of those burdens.
Hotel management software is a broad category. The end goal of every hotel management solution is to aid with the running of a hotel, resort, or bed and breakfast, but that may look different for every organization. Because every business is unique, the array of features offered by hotel management software varies from solution to solution. Listed here are some common iterations.
Bookings-focused – Hotel booking is crucial to maintaining a hospitality business, so there are many hotel management tools that focus heavily on online booking features that either integrate with a hotel’s website or with other online booking engines. Payment gateways and billing features may also feature heavily.
Operations-focused – As mentioned earlier, hotels have many moving pieces that require constant organization. Hotel management tools that focus on operations will have plenty of accounting, employee scheduling, inventory management, and possibly even sales and marketing features. The goal with these solutions is to improve operational efficiency and lower costs while increasing revenue.
Property management-focused – PMS, or property management tools, are essentially end-to-end solutions that cover all aspects of a hotel’s business. Hotel management software that is also considered a PMS will have many features that touch on every important facet of the business, from front desk to back office.
