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The Top 20 Easiest To Use Help Desk Software

See the top Help Desk Software products based on usability ratings. A product’s usability score is calculated by a proprietary algorithm that factors in real user satisfaction ratings of how easy the product is to administer, as well as how well the product meets business requirements, among other ratings. Compare products according to their usability scores to streamline the buying process and quickly identify the best products based on real user experiences.

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Usability Score

Compare

Gladly

9.4

Overall Usability Score

9.4

Usability Score Breakdown

Ease of Admin

Average: 9.2

9.5

Ease of Use

Average: 9.3

9.4

Meets Requirements

Average: 9.2

9.4

Customer Segment Breakdown

Small Business

21%

Mid Market

62%

Enterprise

17%

Connecteam

9.4

Overall Usability Score

9.4

Usability Score Breakdown

Ease of Admin

Average: 9.2

9.2

Ease of Use

Average: 9.3

9.3

Meets Requirements

Average: 9.2

9.1

Customer Segment Breakdown

Small Business

86%

Mid Market

14%

Enterprise

Supportbench

9.2

Overall Usability Score

9.2

Usability Score Breakdown

Ease of Admin

Average: 9.2

9.4

Ease of Use

Average: 9.3

9.7

Meets Requirements

Average: 9.2

9.5

Customer Segment Breakdown

Small Business

66%

Mid Market

26%

Enterprise

Sobot Omnichannel Suite

9.2

Overall Usability Score

9.2

Usability Score Breakdown

Ease of Admin

Average: 9.2

9.4

Ease of Use

Average: 9.3

9.8

Meets Requirements

Average: 9.2

9.6

Customer Segment Breakdown

Small Business

43%

Mid Market

36%

Enterprise

22%

Atera

9.2

Overall Usability Score

9.2

Usability Score Breakdown

Ease of Admin

Average: 9.2

9.0

Ease of Use

Average: 9.3

9.2

Meets Requirements

Average: 9.2

8.8

Customer Segment Breakdown

Small Business

61%

Mid Market

35%

Enterprise

Front

9.1

Overall Usability Score

9.1

Usability Score Breakdown

Ease of Admin

Average: 9.2

8.8

Ease of Use

Average: 9.3

9.0

Meets Requirements

Average: 9.2

9.1

Customer Segment Breakdown

Small Business

49%

Mid Market

42%

Enterprise

Hiver

9.1

Overall Usability Score

9.1

Usability Score Breakdown

Ease of Admin

Average: 9.2

9.1

Ease of Use

Average: 9.3

9.0

Meets Requirements

Average: 9.2

8.8

Customer Segment Breakdown

Small Business

67%

Mid Market

27%

Enterprise

Kapture CX

9.1

Overall Usability Score

9.1

Usability Score Breakdown

Ease of Admin

Average: 9.2

9.4

Ease of Use

Average: 9.3

9.4

Meets Requirements

Average: 9.2

9.1

Customer Segment Breakdown

Small Business

30%

Mid Market

55%

Enterprise

15%

LiveAgent

9.1

Overall Usability Score

9.1

Usability Score Breakdown

Ease of Admin

Average: 9.2

9.0

Ease of Use

Average: 9.3

9.0

Meets Requirements

Average: 9.2

9.1

Customer Segment Breakdown

Small Business

67%

Mid Market

23%

Enterprise

10%

#10

Freshdesk

9.0

Overall Usability Score

9.0

Usability Score Breakdown

Ease of Admin

Average: 9.2

9.0

Ease of Use

Average: 9.3

9.0

Meets Requirements

Average: 9.2

8.8

Customer Segment Breakdown

Small Business

49%

Mid Market

40%

Enterprise

11%

#11

Fin by Intercom

9.0

Overall Usability Score

9.0

Usability Score Breakdown

Ease of Admin

Average: 9.2

8.9

Ease of Use

Average: 9.3

8.9

Meets Requirements

Average: 9.2

8.9

Customer Segment Breakdown

Small Business

58%

Mid Market

37%

Enterprise

#12

SysAid

9.0

Overall Usability Score

9.0

Usability Score Breakdown

Ease of Admin

Average: 9.2

8.6

Ease of Use

Average: 9.3

8.9

Meets Requirements

Average: 9.2

8.9

Customer Segment Breakdown

Small Business

11%

Mid Market

60%

Enterprise

29%

#13

Pylon

9.0

Overall Usability Score

9.0

Usability Score Breakdown

Ease of Admin

Average: 9.2

9.4

Ease of Use

Average: 9.3

9.7

Meets Requirements

Average: 9.2

9.6

Customer Segment Breakdown

Small Business

86%

Mid Market

14%

#14

Wavity Help and Service Desk

8.9

Overall Usability Score

8.9

Usability Score Breakdown

Ease of Admin

Average: 9.2

9.7

Ease of Use

Average: 9.3

10.0

Meets Requirements

Average: 9.2

9.8

Customer Segment Breakdown

Small Business

20%

Mid Market

70%

Enterprise

10%

#15

Desku.io

8.9

Overall Usability Score

8.9

Usability Score Breakdown

Ease of Admin

Average: 9.2

9.8

Ease of Use

Average: 9.3

10.0

Meets Requirements

Average: 9.2

9.8

Customer Segment Breakdown

Small Business

77%

Mid Market

23%

#16

ClearFeed

8.9

Overall Usability Score

8.9

Usability Score Breakdown

Ease of Admin

Average: 9.2

9.0

Ease of Use

Average: 9.3

8.9

Meets Requirements

Average: 9.2

8.8

Customer Segment Breakdown

Small Business

36%

Mid Market

56%

Enterprise

#17

Desk365

8.9

Overall Usability Score

8.9

Usability Score Breakdown

Ease of Admin

Average: 9.2

9.7

Ease of Use

Average: 9.3

9.3

Meets Requirements

Average: 9.2

9.3

Customer Segment Breakdown

Small Business

29%

Mid Market

67%

Enterprise

#18

Zendesk Support Suite

8.9

Overall Usability Score

8.9

Usability Score Breakdown

Ease of Admin

Average: 9.2

8.3

Ease of Use

Average: 9.3

8.7

Meets Requirements

Average: 9.2

8.8

Customer Segment Breakdown

Small Business

41%

Mid Market

45%

Enterprise

13%

#19

Helpdesk 365

8.8

Overall Usability Score

8.8

Usability Score Breakdown

Ease of Admin

Average: 9.2

9.1

Ease of Use

Average: 9.3

9.5

Meets Requirements

Average: 9.2

9.5

Customer Segment Breakdown

Small Business

10%

Mid Market

76%

Enterprise

14%

#20

DoneDone

8.8

Overall Usability Score

8.8

Usability Score Breakdown

Ease of Admin

Average: 9.2

9.5

Ease of Use

Average: 9.3

9.7

Meets Requirements

Average: 9.2

9.3

Customer Segment Breakdown

Small Business

92%

Mid Market

Enterprise