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The Top 9 Easiest To Use Google Workspace Communication Tools

See the top Google Workspace Communication Tools products based on usability ratings. A product’s usability score is calculated by a proprietary algorithm that factors in real user satisfaction ratings of how easy the product is to administer, as well as how well the product meets business requirements, among other ratings. Compare products according to their usability scores to streamline the buying process and quickly identify the best products based on real user experiences.

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Usability Score

Compare

OpenPhone

9.4

Overall Usability Score

9.4

Usability Score Breakdown

Ease of Admin

Average: 9.0

9.5

Ease of Use

Average: 9.1

9.4

Meets Requirements

Average: 9.0

9.3

Customer Segment Breakdown

Small Business

92%

Mid Market

Enterprise

Zendesk Support Suite

9.3

Overall Usability Score

9.3

Usability Score Breakdown

Ease of Admin

Average: 9.0

9.4

Ease of Use

Average: 9.1

9.6

Meets Requirements

Average: 9.0

9.5

Customer Segment Breakdown

Small Business

41%

Mid Market

45%

Enterprise

13%

Dialpad Connect

9.0

Overall Usability Score

9.0

Usability Score Breakdown

Ease of Admin

Average: 9.0

9.2

Ease of Use

Average: 9.1

9.4

Meets Requirements

Average: 9.0

9.4

Customer Segment Breakdown

Small Business

58%

Mid Market

33%

Enterprise

10%

Google Voice

8.6

Overall Usability Score

8.6

Usability Score Breakdown

Ease of Admin

Average: 9.0

9.3

Ease of Use

Average: 9.1

9.3

Meets Requirements

Average: 9.0

8.8

Customer Segment Breakdown

Small Business

62%

Mid Market

26%

Enterprise

12%

Drag

8.1

Overall Usability Score

8.1

Usability Score Breakdown

Ease of Admin

Average: 9.0

9.1

Ease of Use

Average: 9.1

9.0

Meets Requirements

Average: 9.0

9.2

Customer Segment Breakdown

Small Business

86%

Mid Market

11%

Enterprise

Happeo

7.9

Overall Usability Score

7.9

Usability Score Breakdown

Ease of Admin

Average: 9.0

8.4

Ease of Use

Average: 9.1

9.3

Meets Requirements

Average: 9.0

9.0

Customer Segment Breakdown

Small Business

14%

Mid Market

70%

Enterprise

17%

DevRev

7.8

Overall Usability Score

7.8

Usability Score Breakdown

Ease of Admin

Average: 9.0

8.9

Ease of Use

Average: 9.1

8.9

Meets Requirements

Average: 9.0

8.6

Customer Segment Breakdown

Small Business

39%

Mid Market

51%

Enterprise

10%

Yet Another Mail Merge (YAMM)

7.7

Overall Usability Score

7.7

Usability Score Breakdown

Ease of Admin

Average: 9.0

9.4

Ease of Use

Average: 9.1

9.3

Meets Requirements

Average: 9.0

8.2

Customer Segment Breakdown

Small Business

56%

Mid Market

36%

Enterprise

Gmelius

7.5

Overall Usability Score

7.5

Usability Score Breakdown

Ease of Admin

Average: 9.0

7.8

Ease of Use

Average: 9.1

7.9

Meets Requirements

Average: 9.0

8.7

Customer Segment Breakdown

Small Business

82%

Mid Market

16%

Enterprise