Best Genesys AppFoundry Marketplace - Page 2
The Genesys AppFoundry Marketplace category features applications that offer services from advanced analytics to CRM integrations and workforce engagement tools. These solutions aim to improve customer interactions, optimize contact center operations, and enrich the agent experience by seamlessly connecting with Genesys products. Key features include real-time data synchronization, customizable reporting, API integration, and user-friendly interfaces to simplify complex customer journey processes. Products in this category can all be found in the Genesys AppFoundry Marketplace.
To qualify for inclusion in the Genesys AppFoundry Marketplace category, a product must:
Best Genesys AppFoundry Marketplace At A Glance
G2 takes pride in showing unbiased reviews on user satisfaction in our ratings and reports. We do not allow paid placements in any of our ratings, rankings, or reports. Learn about our scoring methodologies.
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Migrate to Microsoft's Skype for Business Phone System while integrating with Genesys Contact Center, all from the cloud. Enhance your Microsoft Skype Cloud PBX experience with enterprise-ready applic
564 Twitter followers
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- User Satisfaction
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Cobrowse is a collaborative browsing solution, designed to augment remote sales and support engagements with real-time human interaction. With Cobrowse, agents can offer tailored guidance to customers
- Computer Software
- 73% Small-Business
- 13% Enterprise
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Cogito is a behavioral analytics software that provides sales, service and care management professionals with the real-time emotional intelligence needed to improve sales results, deliver amazing cust
- 100% Mid-Market
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Pointel Configuration Management Solution (CMS) is easy to use, thin-client application that provides you with complete control over your Genesys Cloud configuration environment. CMS instantly highlig
250 Twitter followers
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ContactEngine works across many industry sectors ensuring a single “voice” throughout all multi-channel communications from all lines of business and departmental divisions. ContactEngine's intell
794 Twitter followers
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The Genesys Workspace Desktop Edition (WDE) Connector eliminates the extensive SAP work usually required to customize the connection between the CRM and contact center. Keeping as much of the customiz
105 Twitter followers
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Whether contact center, email, chat, social media or online, use powerful tools that reveal information and insights for measurable performance improvement.
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SQL Access & Out of the box dashboards for PureCloud. CXVizz stores the data on a hosted or on premise database, and comes with out of the box dashboards for PowerBI, Tableau and Grafana.
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Our vision at Datagamz is to help contact centres see data, understand performance and drive employee engagement Automating rewards with the capability to acknowledge awesomeness, keeping both onsite
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DataVoice develops solutions that record, manage, re-create and analyse voice, screen and text interactions, enhancing the process of communication between companies and their customers, assisting the
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DynaTables is a flexible, scalable, and fast data storage solution for Genesys Cloud. DynaTables supports up to 500,000 rows and 100 columns, uploaded CSV documents may not exceed 100 megabytes, and q
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EasyConnect Video makes it possible to manage face-to-face communications on all PC's and mobile devices within the Genesys call center environment. Using the WebRTC infrastructure, EasyConnect Video
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Email Preview displays a list of emails are waiting in the queue. A supervisor can perform: Transfer to the agent or the queue, Claim email, View email, Disconnect email, Open email in Genesys cloud
- Overview
- User Satisfaction
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Engage is a solution that provides tools and features to help you manage business performance and legislative and operational risk while building and developing skills.
- 100% Small-Business
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Enterprise Insight is data collection, analysis tool and real-time monitoring in a single solution. It combines various output options: With the web-based components, you have access to your data from
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ethosIQ’s Customer Engagement Platform (CEP) collects multichannel interactions and application data from all vendors and channels, across multiple systems, to create a single, comprehensive view.
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ETS supports the development and continuous delivery of improvements and new features throughout your contact centre operations. Once operational, ETS provides continual, real-time performance feedbac
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feebak allows purecloud organizations to offer surveys to their callers soon after their conversation with an agent.
- 100% Mid-Market
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- User Satisfaction
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CRMate Mobile enables a new style of contact center for mobile applications or web applications for visual IVR. By tapping the inquiry purpose from the smartphone.
68,169 Twitter followers
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Genesys Cloud Accelerator™ is a cloud hosted Genesys Professional Services application that can be utilized in any Genesys Cloud deployment, be it a new organization or a migration from a legacy envir
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A guide/template for customers using Genesys Cloud for their business. This solution enables contact centers to a chat assistant for agents as interaction widgets over Genesys Cloud chat interactions.
248 Twitter followers
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A guide/template for customers using both Genesys Cloud and Vonage Video solutions for their business. This solution enables contact centers in integrating Vonage Video room sessions as interaction wi
248 Twitter followers
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Adapter integrates easily existing Voxeo Prophecy IVR into Genesys platform.
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Gyst is an enhancement for existing voice self-service systems that delivers easier, better, faster, and more cost effective customer service. Delivered via our simple to use web-based rest API, Gyst
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- User Satisfaction
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Multimedia, SaaS-based virtual interviewing and candidate evaluation software application
- 50% Mid-Market
- 30% Small-Business
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- User Satisfaction
- Seller Details
With the Holiday Message Changer from Avtex, you now have the ability to have these message changes happen automatically. Schedule all of your holiday schedules and play a special greeting for each on
1,162 Twitter followers
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Indicate me is a strong player in AI and insight visualization. Our advanced AI tool summarizes and categorizes all customer interactions, showing how satisfied your customers are and providing in-dep
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The instGenesys connector provides an integration between Instagram and Genesys PureEngage contact center platform. The connector automatically routes Instagram customer interactions related to your o
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Simply by specifying a source location for the interactions to be played users can access recorded calls and screen recordings directly from an archive storage location. The application automatically
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Avtex can help you evolve your customer experience capabilities through chatbot technology that utilizes the Microsoft Bot Framework and Cortana intelligent services. In situations where customers wan
- 100% Enterprise
1,162 Twitter followers
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By combining the best of both worlds, Avtex InteractionSync for PureCloud uses the features of PureCloud to handle queuing, routing, measuring and reporting and synchronizes key data to Dynamics 365 t
1,162 Twitter followers
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Touchpoint Ipiphany leverages your business knowledge to focus an automated insight discovery process and provides you with powerful tools to validate, explain, measure and report the resulting insigh
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iProov offers consented, effortless and secure face biometric authentication. Patented AI deep learning technology assures that a user is genuinely present when remotely authenticating on any device w
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IST's Sentiment Analysis solution offers businesses the chance to listen in on their customers’ conversations across all social media platforms. It can decipher whether customers comments are positive
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iTerpret provides a simple, fast and affordable solution which helps your employees communicate with customers who don't speak the local language or members of the deaf community who require a sign la
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iVision Plus wallboards empower and motivate agents to do better by providing them with real-time performance statistics in most interactive designs.
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Kvantum is the marketing performance analytics company, building technology that fundamentally changes the way brands measure the marketing impact on sales. Kvantum has combined the machine learning a
- 100% Enterprise
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Our competency management software – Lexonis Essentials – helps you view, manage and share job and competency data from one secure online location.
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Using voice biometrics authentication, companies can provide a delightful customer experience without sacrificing security. LumenVox Voice Biometrics technology screens customers by comparing input v
710 Twitter followers
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Lynn is an integration environment to provide Pure Cloud omnichannel. It’s designed to manage interactions with the ability to implement AI-based self-service, visual IVR, with historical data analysi
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1,162 Twitter followers
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InsightCX delivers Schedule, Performance, and Adherence reports to the right people at the right time throughout your organization. This allows managers to easily focus on their departments and respon
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The Mobile Agent is a solution that integrates/interfaces with the Genesys framework to bring an agent desktop to the smartphones world. The android agent mobile application gives user-agents the tool
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Mobile Office for Genesys Cloud is the Mobile App that allows you to handle all types of Genesys interactions directly on your phone in a secure manner. It serves as a valuable extension to your deskt
75 Twitter followers
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Rivet's entertaining stories keep your customers on the line up to 23% longer than music. 77% of callers say that valuing their time is the most important thing a company can do to provide great custo
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nGUVU offers an employee engagement platform for contact centers. Using game mechanics, recognition, and social media concepts, nGAGEMENT influences agents’ behaviors by leveraging people’s natural d
- 45% Small-Business
- 36% Mid-Market
79 Twitter followers
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- User Satisfaction
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Notifyer is a mobile application powered by Slidy backend services to enable users to subscribe to notification rules and metrics they are interested in monitoring. Notifyer brings some truly unique n
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Nova.ChatsConnector for Genesys PureEngage – is an unique platform that aggregates messages across all channels: WhatsApp, WeChat, Facebook Messenger, Viber, Telegram, Instagram, etc. and extends stan
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Earlier, in WEB-browsers there was no built-in audio / video calls support, so all had to use third-party plug-ins or develop their own mobile application. Now, everyone from your site can call you di
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Managing a contact center can be very challenging, and expensive… and it’s not always easy to maintain the highest customer satisfaction… not to mention having your customers answer challenging questi
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onStage SE Bridge, is able to perform a robust integration between PureCloud and customers’ systems or services, whether they are on premise or in the cloud. It gives customers and partners a replacem
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Operative Intelligence trains custom models to analyze the unstructured data in your customer service interactions and automatically transforms it into real-world, actionable insights, without a singl
- 67% Mid-Market
- 33% Small-Business
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Package Deployment Tool deploys any shared package in a few clicks. Select the location, the package, the Genesys Application you want to update, optionally customize the deployment and just click 'Go
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Prime Contact specializes in contact center solutions. Our aim is to provide you with the best expertise for your customer contact center. With our extensive knowledge and experience of Genesys based
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With Prompt Recorder by Avtex, you can now create new or update existing prompts from your phone. You can also dial directly into Interaction Attendant and record your prompts. Having this capability
1,162 Twitter followers
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- User Satisfaction
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Pump is a top-of-the-line performance and load testing system for SIP-based telephony environments. Unlike existing systems, Pump is simple, affordable, scalable, and agile. Pump performance and load
- 50% Enterprise
- 50% Mid-Market
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- User Satisfaction
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The Sugar Connector for PureCloud integrates the Genesys PureCloud Solution with the Sugar CRM. Via a simple click contact center agents can access customer relationship data and hence provide for a
105 Twitter followers
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QuickPivot's Customer Data Platform allows marketers to aggregate, clean, mine and unify their data in such a way that marketers can finally have a 360° view of the customer. With this unified view of
- 100% Small-Business
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This customization to PureConnect can be used to request transcription of voicemails in real time, to add to the body of the email when the voicemail is delivered.
1,162 Twitter followers
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With RCCV, you have instant access to the Contact Centre Operation Performance which help Contact Centre Manager to response fast to any type of situation.
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Routing manager allows business users to drive their routing logic in real time without touching architect scripts or having to go through the typical development and rollout cycle.
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The SAP Connector for PureCloud integrates the Genesys PureCloud Solution with the SAP CRM. Via a simple click contact center agents can access customer relationship data and hence provide for a mo
105 Twitter followers
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Scripting for Genesys allows scripted changes to be executed in any Genesys environment. Achieve 100% accurate data entry in seconds. Create portable scripts, without the limitations of DBIDs to be us
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Founded in 2013, SecureCo is on a mission to make enterprise communication secure and easy. We are the ‘no-code’ communication platform bringing empathy to the forefront of customer experiences. Sec
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The Oracle Service Cloud Connector for PureCloud integrates the Genesys PureCloud Solution with Oracle Service Cloud. Via a simple click contact center agents can access customer relationship data an
105 Twitter followers
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Agent Assist Express is an easy to use and setup solution that leverages AI and workflows to make every agent more efficient through intelligent guidance. Agent Assist Express can be setup in 72 hours
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The Siebel Connector for PureCloud integrates the Genesys PureCloud Solution with the Siebel CRM. Via a simple click contact center agents can access customer relationship data and hence provide for
105 Twitter followers
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- User Satisfaction
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With SimpleConference by Avtex, this can be a reality. Simply associate an Attendant profile with the bridge number(s), and callers will be joined to the appropriate bridge.
1,162 Twitter followers
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Sirahu covers a wide range of the IT spectrum. Each business unit is independently managed, autonomous entities offering deep technical knowledge and a high degree of core competence. Each enterprise
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CC-Expertise is a Contact Center and Telecommunications Consultancy company that is focused on assisting contact centres with their technology needs. At CC-Expertise we understand that creating a succ
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Your outbound calls are bonafide, helpful, even expected, but 8/10 times they still get ignored. Decades of nuisance callers have damage voice channel's trust. Our proprietary solution will help custo
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The Smart Connector for SAP C/4HANA is the out-of-the-box solution to integrate all the Genesys Cloud channels inside SAP C/4HANA (also known as SAP Hybris or C4C) using the Genesys Cloud Embeddable F
105 Twitter followers
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- User Satisfaction
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The Smart Connector for SAP S/4HANA is the out-of-the-box solution to integrate all the Genesys Cloud channels inside SAP S/4HANA using the Genesys Cloud Embeddable Framework. This solution allows hav
105 Twitter followers
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SmartVideo for Genesys is simple, easy to use and offers an escalation from the existing Genesys communication channels: chat, voice, SMS, email and social networks to mobile, real-time, interactive v
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Snapshotz is the first CX assessment app to evaluate and map the current state of contact centre and digital (RPA & AI) service delivery to the ISO 18295 customer service delivery standards.
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Social Data Router (SDR) allows your contact center agents to engage with customers across different Social Media platforms through a single router. Facebook, Instagram, LinkedIn, YouTube and Twitter
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- User Satisfaction
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Spitch is a Swiss provider of solutions based on Automatic Speech Recognition (ASR) and voice biometrics, Voice User Interfaces (VUI), and natural language voice data analytics.
- 100% Small-Business
114 Twitter followers
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For enterprises that are migrating from Avaya and Cisco legacy contact center platforms to Genesys, Starfish offers best-in-class migration and automation solutions. Starfish aligns with Genesys’ prov
176 Twitter followers
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Starfish Provisioning Solution for ServiceNow automatically fulfills service requests, tasks and incidents to automate the management of communication resources on multi-vendor communication platforms
176 Twitter followers
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The Embrava Status Lights for Agents solution is a productivity tool designed to give your contact center supervisors the ability to know the state of all their agents at an instant.
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SuperChannel increases Contact Center first call resolution rates and highly improves customer experience by means of exchanging relevant information during the call with agents.
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1,162 Twitter followers
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SWIFT™ List2Campaign is a web-based tool that facilitates the loading of client records for a source system file (e.g. Client Database, CRM) into the Genesys Outbound calling format.
1,162 Twitter followers
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The SWIFT Marketo Adapter connects the Genesys CX platform with Marketo. Users can leverage Marketo marketing attributes to provide an enhanced customer experience through intelligent routing. Agents
1,162 Twitter followers
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- User Satisfaction
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Sycurio digital delivers better CX and more secure payments across every enterprise engagement channel. Our solutions remove the cost and complexity of payment systems integration and PCI DSS complian
729 Twitter followers
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Synaptum® from VirtuaTell totally automates the collection of CX feedback surveys with no agent involvement, seamlessly integrated and omnichannel. for any Genesys Cloud (or on-premise) customer. CX f
120 Twitter followers
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Sync for Genesys allows simple sync scripts to synchronize partial or whole Genesys environments. Maintain full records of synchronized changes. Crate portable and scripts for use in any Genesys Confi
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Syndeo g-Connect is an AI-powered communication platform which makes it easy for businesses to engage with customers via the messaging apps they already use on a daily basis.
428 Twitter followers
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1,162 Twitter followers
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52 Twitter followers
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Agents who use the Integration Dialer can easily combine the power of the Contact Center Compliance scrubbing engine into their PureCloud and PureConnect experience. Perform bulk list cleansing to sta
428 Twitter followers
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Tenfold NextGen CTI enables companies that use Genesys and Bullhorn to increase productivity, improve customer experience and make better business decisions with meaningful data.
10,879 Twitter followers
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Tenfold NextGen CTI enables companies that use Genesys and Microsoft Dynamics to increase productivity, improve customer experience and make better business decisions with meaningful data.
10,879 Twitter followers
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Next Generation CTI. Recognize and respond to your customers at the moment of interaction
10,879 Twitter followers
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The Conversation Hub is the world’s first Conversation Quality Support Platform
