Experience Management Software Resources
Articles, Glossary Terms, Discussions, and Reports to expand your knowledge on Experience Management Software
Resource pages are designed to give you a cross-section of information we have on specific categories. You'll find articles from our experts, feature definitions, discussions from users like you, and reports from industry data.
Experience Management Software Articles
10 Best Free Survey Tools for Customer Insights in 2024
Net Promoter Score (NPS): What Is It and How To Calculate It
2023 Trends in Customer Support, Automation, and Customer Loyalty
What is Customer Experience (CX)? How to Improve CX in 15 Ways
New Experience Management Software Category on G2 Revamps Feedback Software Space
Experience Management Software Glossary Terms
Experience Management Software Discussions
<p>Hi everyone!</p><p>I’m currently exploring experience management tools to help streamline how we gather and act on customer, product, and market feedback. After spending some time going through G2’s top-rated platforms, I’ve shortlisted a few options that seem promising:</p><p><a href="https://www.g2.com/products/birdeye/reviews" rel="noopener noreferrer" target="_blank"><strong>Birdeye</strong></a> – Known for managing reviews, customer communications, and online reputation—especially useful for local and multi-location businesses.</p><p><a href="https://www.g2.com/products/reputation/reviews" rel="noopener noreferrer" target="_blank"><strong>Reputation</strong></a> – A robust platform for tracking reviews across multiple platforms, with strong analytics features.</p><p><a href="https://www.g2.com/products/qualtrics-strategy-research-formerly-corexm/reviews" rel="noopener noreferrer" target="_blank"><strong>Qualtrics CoreXM</strong></a> – A well-established player offering extensive capabilities across enterprise feedback and research.</p><p><a href="https://www.g2.com/products/experience-com/reviews" rel="noopener noreferrer" target="_blank"><strong>Experience.com</strong></a> – Helps automate review collection and reputation management for mid-market and enterprise users.</p><p><a href="https://www.g2.com/products/dynamics-365-customer-voice/reviews" rel="noopener noreferrer" target="_blank"><strong>Dynamics 365 Customer Voice</strong></a> – A Microsoft product focused on collecting feedback and surfacing insights within the Dynamics ecosystem.</p><p>These all seem to bring something unique to the table—some are better suited for CX, others for research or product feedback. I’d love to hear from the community:</p><p>What’s been your experience with any of these tools? Are there any others I should consider before making a decision?</p><p>Appreciate any insights or recommendations!</p>
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