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The Top 20 Easiest To Use Enterprise IT Management Software

See the top Enterprise IT Management Software products based on usability ratings. A product’s usability score is calculated by a proprietary algorithm that factors in real user satisfaction ratings of how easy the product is to administer, as well as how well the product meets business requirements, among other ratings. Compare products according to their usability scores to streamline the buying process and quickly identify the best products based on real user experiences.

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Usability Score

Compare

NinjaOne

9.4

Overall Usability Score

9.4

Usability Score Breakdown

Ease of Admin

Average: 8.8

9.3

Ease of Use

Average: 8.9

9.3

Meets Requirements

Average: 9.0

9.1

Customer Segment Breakdown

Small Business

47%

Mid Market

48%

Enterprise

Atera

9.3

Overall Usability Score

9.3

Usability Score Breakdown

Ease of Admin

Average: 8.8

9.2

Ease of Use

Average: 8.9

9.3

Meets Requirements

Average: 9.0

8.9

Customer Segment Breakdown

Small Business

61%

Mid Market

35%

Enterprise

Freshservice

9.2

Overall Usability Score

9.2

Usability Score Breakdown

Ease of Admin

Average: 8.8

8.8

Ease of Use

Average: 8.9

9.2

Meets Requirements

Average: 9.0

8.9

Customer Segment Breakdown

Small Business

18%

Mid Market

62%

Enterprise

20%

ManageEngine Endpoint Central

9.0

Overall Usability Score

9.0

Usability Score Breakdown

Ease of Admin

Average: 8.8

8.9

Ease of Use

Average: 8.9

8.8

Meets Requirements

Average: 9.0

8.9

Customer Segment Breakdown

Small Business

11%

Mid Market

66%

Enterprise

23%

TeamViewer

9.0

Overall Usability Score

9.0

Usability Score Breakdown

Ease of Admin

Average: 8.8

8.7

Ease of Use

Average: 8.9

9.1

Meets Requirements

Average: 9.0

9.2

Customer Segment Breakdown

Small Business

43%

Mid Market

36%

Enterprise

21%

OpsRamp

8.7

Overall Usability Score

8.7

Usability Score Breakdown

Ease of Admin

Average: 8.8

9.7

Ease of Use

Average: 8.9

9.6

Meets Requirements

Average: 9.0

9.6

Customer Segment Breakdown

Small Business

17%

Mid Market

30%

Enterprise

52%

N-able N-central

8.7

Overall Usability Score

8.7

Usability Score Breakdown

Ease of Admin

Average: 8.8

8.2

Ease of Use

Average: 8.9

8.1

Meets Requirements

Average: 9.0

8.5

Customer Segment Breakdown

Small Business

62%

Mid Market

33%

Enterprise

Kaseya VSA

8.6

Overall Usability Score

8.6

Usability Score Breakdown

Ease of Admin

Average: 8.8

8.4

Ease of Use

Average: 8.9

8.4

Meets Requirements

Average: 9.0

8.7

Customer Segment Breakdown

Small Business

52%

Mid Market

42%

Enterprise

EV Reach

8.5

Overall Usability Score

8.5

Usability Score Breakdown

Ease of Admin

Average: 8.8

8.9

Ease of Use

Average: 8.9

8.5

Meets Requirements

Average: 9.0

8.9

Customer Segment Breakdown

Small Business

Mid Market

59%

Enterprise

31%

#10

Red Hat Smart Management

8.5

Overall Usability Score

8.5

Usability Score Breakdown

Ease of Admin

Average: 8.8

9.3

Ease of Use

Average: 8.9

9.6

Meets Requirements

Average: 9.0

9.3

Customer Segment Breakdown

Small Business

18%

Mid Market

73%

Enterprise

#11

Nerdio Manager

8.4

Overall Usability Score

8.4

Usability Score Breakdown

Ease of Admin

Average: 8.8

9.3

Ease of Use

Average: 8.9

9.2

Meets Requirements

Average: 9.0

9.3

Customer Segment Breakdown

Small Business

48%

Mid Market

24%

Enterprise

28%

#12

ServiceNow IT Operations Management

8.4

Overall Usability Score

8.4

Usability Score Breakdown

Ease of Admin

Average: 8.8

8.5

Ease of Use

Average: 8.9

7.9

Meets Requirements

Average: 9.0

8.9

Customer Segment Breakdown

Small Business

Mid Market

21%

Enterprise

73%

#13

AWS Systems Manager

8.4

Overall Usability Score

8.4

Usability Score Breakdown

Ease of Admin

Average: 8.8

9.1

Ease of Use

Average: 8.9

9.6

Meets Requirements

Average: 9.0

9.0

Customer Segment Breakdown

Small Business

29%

Mid Market

29%

Enterprise

42%

#14

Xurrent

8.4

Overall Usability Score

8.4

Usability Score Breakdown

Ease of Admin

Average: 8.8

9.1

Ease of Use

Average: 8.9

9.2

Meets Requirements

Average: 9.0

9.0

Customer Segment Breakdown

Small Business

20%

Mid Market

29%

Enterprise

51%

#15

BackBox

8.4

Overall Usability Score

8.4

Usability Score Breakdown

Ease of Admin

Average: 8.8

9.1

Ease of Use

Average: 8.9

9.0

Meets Requirements

Average: 9.0

9.6

Customer Segment Breakdown

Small Business

23%

Mid Market

28%

Enterprise

49%

#16

SolarWinds Observability

8.3

Overall Usability Score

8.3

Usability Score Breakdown

Ease of Admin

Average: 8.8

8.6

Ease of Use

Average: 8.9

8.6

Meets Requirements

Average: 9.0

8.9

Customer Segment Breakdown

Small Business

18%

Mid Market

37%

Enterprise

45%

#17

IBM Apptio

8.2

Overall Usability Score

8.2

Usability Score Breakdown

Ease of Admin

Average: 8.8

7.6

Ease of Use

Average: 8.9

8.2

Meets Requirements

Average: 9.0

8.5

Customer Segment Breakdown

Small Business

13%

Mid Market

16%

Enterprise

71%

#18

Genuity

8.2

Overall Usability Score

8.2

Usability Score Breakdown

Ease of Admin

Average: 8.8

9.1

Ease of Use

Average: 8.9

9.0

Meets Requirements

Average: 9.0

8.5

Customer Segment Breakdown

Small Business

21%

Mid Market

71%

Enterprise

#19

ConnectWise RMM

8.1

Overall Usability Score

8.1

Usability Score Breakdown

Ease of Admin

Average: 8.8

8.2

Ease of Use

Average: 8.9

8.7

Meets Requirements

Average: 9.0

9.0

Customer Segment Breakdown

Small Business

70%

Mid Market

25%

Enterprise

#20

Red Hat Ansible Automation Platform

8.1

Overall Usability Score

8.1

Usability Score Breakdown

Ease of Admin

Average: 8.8

8.4

Ease of Use

Average: 8.9

8.4

Meets Requirements

Average: 9.0

8.6

Customer Segment Breakdown

Small Business

16%

Mid Market

35%

Enterprise

49%