Introducing G2.ai, the future of software buying.Try now

The Top 20 Easiest To Use Customer Service Automation Software

See the top Customer Service Automation Software products based on usability ratings. A product’s usability score is calculated by a proprietary algorithm that factors in real user satisfaction ratings of how easy the product is to administer, as well as how well the product meets business requirements, among other ratings. Compare products according to their usability scores to streamline the buying process and quickly identify the best products based on real user experiences.

Collapse AllExpand All

Usability Score

Compare

Textline

9.3

Overall Usability Score

9.3

Usability Score Breakdown

Ease of Admin

Average: 9.1

9.3

Ease of Use

Average: 9.1

9.5

Meets Requirements

Average: 9.0

9.3

Customer Segment Breakdown

Small Business

71%

Mid Market

26%

Enterprise

Gladly

9.2

Overall Usability Score

9.2

Usability Score Breakdown

Ease of Admin

Average: 9.1

9.5

Ease of Use

Average: 9.1

9.5

Meets Requirements

Average: 9.0

9.2

Customer Segment Breakdown

Small Business

21%

Mid Market

62%

Enterprise

17%

Fin by Intercom

9.0

Overall Usability Score

9.0

Usability Score Breakdown

Ease of Admin

Average: 9.1

8.9

Ease of Use

Average: 9.1

8.9

Meets Requirements

Average: 9.0

9.0

Customer Segment Breakdown

Small Business

58%

Mid Market

37%

Enterprise

Talkdesk

8.9

Overall Usability Score

8.9

Usability Score Breakdown

Ease of Admin

Average: 9.1

9.2

Ease of Use

Average: 9.1

9.1

Meets Requirements

Average: 9.0

8.8

Customer Segment Breakdown

Small Business

19%

Mid Market

60%

Enterprise

21%

Smartsupp

8.9

Overall Usability Score

8.9

Usability Score Breakdown

Ease of Admin

Average: 9.1

9.0

Ease of Use

Average: 9.1

9.3

Meets Requirements

Average: 9.0

8.8

Customer Segment Breakdown

Small Business

96%

Mid Market

Enterprise

Gorgias

8.8

Overall Usability Score

8.8

Usability Score Breakdown

Ease of Admin

Average: 9.1

9.8

Ease of Use

Average: 9.1

9.4

Meets Requirements

Average: 9.0

9.9

Customer Segment Breakdown

Small Business

82%

Mid Market

17%

Enterprise

Twixor

8.8

Overall Usability Score

8.8

Usability Score Breakdown

Ease of Admin

Average: 9.1

9.9

Ease of Use

Average: 9.1

9.8

Meets Requirements

Average: 9.0

9.8

Customer Segment Breakdown

Small Business

51%

Mid Market

40%

Enterprise

Salesforce Service Cloud

8.7

Overall Usability Score

8.7

Usability Score Breakdown

Ease of Admin

Average: 9.1

8.4

Ease of Use

Average: 9.1

8.6

Meets Requirements

Average: 9.0

8.9

Customer Segment Breakdown

Small Business

19%

Mid Market

42%

Enterprise

39%

Ozonetel

8.7

Overall Usability Score

8.7

Usability Score Breakdown

Ease of Admin

Average: 9.1

9.1

Ease of Use

Average: 9.1

9.2

Meets Requirements

Average: 9.0

8.9

Customer Segment Breakdown

Small Business

29%

Mid Market

62%

Enterprise

#10

LivePerson

8.5

Overall Usability Score

8.5

Usability Score Breakdown

Ease of Admin

Average: 9.1

9.8

Ease of Use

Average: 9.1

9.2

Meets Requirements

Average: 9.0

9.3

Customer Segment Breakdown

Small Business

19%

Mid Market

44%

Enterprise

36%

#11

Zendesk Support Suite

8.5

Overall Usability Score

8.5

Usability Score Breakdown

Ease of Admin

Average: 9.1

8.3

Ease of Use

Average: 9.1

8.6

Meets Requirements

Average: 9.0

8.6

Customer Segment Breakdown

Small Business

41%

Mid Market

45%

Enterprise

13%

#12

Genesys Cloud CX

8.5

Overall Usability Score

8.5

Usability Score Breakdown

Ease of Admin

Average: 9.1

9.2

Ease of Use

Average: 9.1

9.2

Meets Requirements

Average: 9.0

9.3

Customer Segment Breakdown

Small Business

15%

Mid Market

45%

Enterprise

40%

#13

Yuma AI

8.4

Overall Usability Score

8.4

Usability Score Breakdown

Ease of Admin

Average: 9.1

9.5

Ease of Use

Average: 9.1

9.1

Meets Requirements

Average: 9.0

9.4

Customer Segment Breakdown

Small Business

58%

Mid Market

42%

#14

Siena AI

8.3

Overall Usability Score

8.3

Usability Score Breakdown

Ease of Admin

Average: 9.1

9.3

Ease of Use

Average: 9.1

8.7

Meets Requirements

Average: 9.0

9.3

Customer Segment Breakdown

Small Business

71%

Mid Market

29%

#15

Voiceflow

8.3

Overall Usability Score

8.3

Usability Score Breakdown

Ease of Admin

Average: 9.1

9.3

Ease of Use

Average: 9.1

9.2

Meets Requirements

Average: 9.0

8.6

Customer Segment Breakdown

Small Business

60%

Mid Market

19%

Enterprise

21%

#16

Tidio

8.2

Overall Usability Score

8.2

Usability Score Breakdown

Ease of Admin

Average: 9.1

9.0

Ease of Use

Average: 9.1

8.8

Meets Requirements

Average: 9.0

8.6

Customer Segment Breakdown

Small Business

91%

Mid Market

Enterprise

#17

Drift

8.2

Overall Usability Score

8.2

Usability Score Breakdown

Ease of Admin

Average: 9.1

9.4

Ease of Use

Average: 9.1

8.9

Meets Requirements

Average: 9.0

9.1

Customer Segment Breakdown

Small Business

27%

Mid Market

51%

Enterprise

22%

#18

Five9 Intelligent Cloud Contact Center Platform

8.2

Overall Usability Score

8.2

Usability Score Breakdown

Ease of Admin

Average: 9.1

8.4

Ease of Use

Average: 9.1

8.8

Meets Requirements

Average: 9.0

8.7

Customer Segment Breakdown

Small Business

24%

Mid Market

57%

Enterprise

19%

#19

Ada

8.1

Overall Usability Score

8.1

Usability Score Breakdown

Ease of Admin

Average: 9.1

8.7

Ease of Use

Average: 9.1

8.7

Meets Requirements

Average: 9.0

8.6

Customer Segment Breakdown

Small Business

21%

Mid Market

62%

Enterprise

17%

#20

Forethought AI

8.0

Overall Usability Score

8.0

Usability Score Breakdown

Ease of Admin

Average: 9.1

8.9

Ease of Use

Average: 9.1

8.9

Meets Requirements

Average: 9.0

8.4

Customer Segment Breakdown

Small Business

22%

Mid Market

63%

Enterprise

15%