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The Top 20 Easiest To Use Customer Advocacy Software

See the top Customer Advocacy Software products based on usability ratings. A product’s usability score is calculated by a proprietary algorithm that factors in real user satisfaction ratings of how easy the product is to administer, as well as how well the product meets business requirements, among other ratings. Compare products according to their usability scores to streamline the buying process and quickly identify the best products based on real user experiences.

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Usability Score

Compare

Birdeye

9.3

Overall Usability Score

9.3

Usability Score Breakdown

Ease of Admin

Average: 9.2

9.4

Ease of Use

Average: 9.1

9.4

Meets Requirements

Average: 9.2

9.4

Customer Segment Breakdown

Small Business

53%

Mid Market

36%

Enterprise

11%

NiceJob

9.0

Overall Usability Score

9.0

Usability Score Breakdown

Ease of Admin

Average: 9.2

9.8

Ease of Use

Average: 9.1

9.6

Meets Requirements

Average: 9.2

9.7

Customer Segment Breakdown

Small Business

95%

Mid Market

Enterprise

Synup

9.0

Overall Usability Score

9.0

Usability Score Breakdown

Ease of Admin

Average: 9.2

9.0

Ease of Use

Average: 9.1

9.6

Meets Requirements

Average: 9.2

9.8

Customer Segment Breakdown

Small Business

76%

Mid Market

19%

Enterprise

Smile.io

8.8

Overall Usability Score

8.8

Usability Score Breakdown

Ease of Admin

Average: 9.2

9.3

Ease of Use

Average: 9.1

9.3

Meets Requirements

Average: 9.2

8.7

Customer Segment Breakdown

Small Business

91%

Mid Market

Referral Factory

8.8

Overall Usability Score

8.8

Usability Score Breakdown

Ease of Admin

Average: 9.2

9.9

Ease of Use

Average: 9.1

9.8

Meets Requirements

Average: 9.2

9.7

Customer Segment Breakdown

Small Business

79%

Mid Market

18%

Enterprise

Herdify

8.7

Overall Usability Score

8.7

Usability Score Breakdown

Ease of Admin

Average: 9.2

9.6

Ease of Use

Average: 9.1

9.6

Meets Requirements

Average: 9.2

10.0

Customer Segment Breakdown

Small Business

62%

Mid Market

23%

Enterprise

15%

Snoball

8.5

Overall Usability Score

8.5

Usability Score Breakdown

Ease of Admin

Average: 9.2

9.5

Ease of Use

Average: 9.1

9.6

Meets Requirements

Average: 9.2

9.4

Customer Segment Breakdown

Small Business

43%

Mid Market

46%

Enterprise

11%

UserEvidence

8.3

Overall Usability Score

8.3

Usability Score Breakdown

Ease of Admin

Average: 9.2

9.1

Ease of Use

Average: 9.1

9.2

Meets Requirements

Average: 9.2

8.8

Customer Segment Breakdown

Small Business

32%

Mid Market

57%

Enterprise

11%

Perkville

8.3

Overall Usability Score

8.3

Usability Score Breakdown

Ease of Admin

Average: 9.2

10.0

Ease of Use

Average: 9.1

9.5

Meets Requirements

Average: 9.2

10.0

Customer Segment Breakdown

Small Business

43%

Mid Market

43%

Enterprise

14%

#10

Extole

8.2

Overall Usability Score

8.2

Usability Score Breakdown

Ease of Admin

Average: 9.2

10.0

Ease of Use

Average: 9.1

8.9

Meets Requirements

Average: 9.2

9.7

Customer Segment Breakdown

Small Business

21%

Mid Market

53%

Enterprise

26%

#11

Cello

8.1

Overall Usability Score

8.1

Usability Score Breakdown

Ease of Admin

Average: 9.2

9.6

Ease of Use

Average: 9.1

9.7

Meets Requirements

Average: 9.2

8.5

Customer Segment Breakdown

Small Business

63%

Mid Market

38%

#12

ReferenceEdge

8.1

Overall Usability Score

8.1

Usability Score Breakdown

Ease of Admin

Average: 9.2

8.8

Ease of Use

Average: 9.1

8.9

Meets Requirements

Average: 9.2

9.1

Customer Segment Breakdown

Small Business

Mid Market

16%

Enterprise

82%

#13

Buyapowa

8.1

Overall Usability Score

8.1

Usability Score Breakdown

Ease of Admin

Average: 9.2

9.0

Ease of Use

Average: 9.1

9.4

Meets Requirements

Average: 9.2

8.8

Customer Segment Breakdown

Small Business

11%

Mid Market

39%

Enterprise

50%

#14

Ambassador Software

8.0

Overall Usability Score

8.0

Usability Score Breakdown

Ease of Admin

Average: 9.2

9.0

Ease of Use

Average: 9.1

8.9

Meets Requirements

Average: 9.2

9.1

Customer Segment Breakdown

Small Business

51%

Mid Market

39%

Enterprise

11%

#15

Talon.One

7.7

Overall Usability Score

7.7

Usability Score Breakdown

Ease of Admin

Average: 9.2

8.3

Ease of Use

Average: 9.1

8.0

Meets Requirements

Average: 9.2

9.0

Customer Segment Breakdown

Small Business

Mid Market

56%

Enterprise

35%

#16

Tada

7.7

Overall Usability Score

7.7

Usability Score Breakdown

Ease of Admin

Average: 9.2

8.2

Ease of Use

Average: 9.1

9.4

Meets Requirements

Average: 9.2

8.7

Customer Segment Breakdown

Small Business

23%

Mid Market

50%

Enterprise

27%

#17

Zuberance

7.6

Overall Usability Score

7.6

Usability Score Breakdown

Ease of Admin

Average: 9.2

10.0

Ease of Use

Average: 9.1

9.1

Meets Requirements

Average: 9.2

8.7

Customer Segment Breakdown

Small Business

40%

Mid Market

50%

Enterprise

10%

#18

Club (formerly Brandbassador)

7.6

Overall Usability Score

7.6

Usability Score Breakdown

Ease of Admin

Average: 9.2

9.2

Ease of Use

Average: 9.1

8.3

Meets Requirements

Average: 9.2

9.0

Customer Segment Breakdown

Small Business

66%

Mid Market

28%

Enterprise

#19

Yotpo

7.5

Overall Usability Score

7.5

Usability Score Breakdown

Ease of Admin

Average: 9.2

7.8

Ease of Use

Average: 9.1

8.1

Meets Requirements

Average: 9.2

8.4

Customer Segment Breakdown

Small Business

77%

Mid Market

21%

Enterprise

#20

Friendbuy

7.5

Overall Usability Score

7.5

Usability Score Breakdown

Ease of Admin

Average: 9.2

8.5

Ease of Use

Average: 9.1

8.4

Meets Requirements

Average: 9.2

8.8

Customer Segment Breakdown

Small Business

38%

Mid Market

60%

Enterprise