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Best Business Instant Messaging Software - Page 2

Nana Serwah Nkrahene
NSN
Researched and written by Nana Serwah Nkrahene

Business instant messaging (BIM) software is a real-time, text-based internal messaging platform for businesses. It typically enables users to create small group chats for team collaboration, as well as larger channels for dispersing company-wide information.

The rapid nature of these instant messaging products provides an internal space to quickly address coworkers without using informal means such as texting from a personal phone number. This enables teams to share information faster and more efficiently, which can help enhance productivity across the enterprise. Regardless of the device used, BIM platforms provide security features via encrypted messages and channel access control. Similar to email software, BIM software enables users to share files, thread messages, archive conversations, and search internally within chats.

A growing number of these products now have artificial intelligence (AI) capabilities, which enable smart replies and auto-responses when activated, as well as sentiment analysis for mood detection with responses.

BIM platforms often have integrations with AI chatbots software and virtual assistant software to amplify productivity, especially in strengthening search capabilities and real-time language translation. AI also reinforces such platforms’ security features by continually monitoring communication channels and detecting threats to the platform.

Businesses of all types and sizes use BIM solutions with other products, either alongside them or via integrations. This type of communication software allows for customization based on the company’s needs. It can often be integrated with productivity bots software, video conferencing software, screen sharing software, project management tools and more. Business instant messaging tools can also be integrated with software such as employee intranet software or employee engagement software as ways to strengthen the employee experience. However, there are standalone BIM solutions available that can integrate other productivity software natively. This allows for further personalization based on the needs of the enterprise.

To qualify for inclusion in the Business Instant Messaging (BIM) category, a product must:

Allow users to engage in peer-to-peer conversations, group chats, or channels in an instant messaging format
Provide secure file sharing capabilities
Enable users to search within the channels and chat histories
Track conversation history
Integrate with chatbots, employee intranet, video conferencing or productivity apps

Best Business Instant Messaging Software At A Glance

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Easiest to Use:
Best Free Software:
Top Trending:
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Easiest to Use:
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G2 takes pride in showing unbiased reviews on user satisfaction in our ratings and reports. We do not allow paid placements in any of our ratings, rankings, or reports. Learn about our scoring methodologies.

No filters applied
102 Listings in Business Instant Messaging Available
  • Overview
    Expand/Collapse Overview
  • Product Description
    How are these determined?Information
    This description is provided by the seller.

    Unified communications platform to deliver hosted communications and collaboration tools.

    Users
    No information available
    Industries
    No information available
    Market Segment
    • 50% Enterprise
    • 50% Mid-Market
  • Pros and Cons
    Expand/Collapse Pros and Cons
  • Sinch Pros and Cons
    How are these determined?Information
    Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
    Pros
    Customer Support
    1
    Ease of Use
    1
    Easy Integration
    1
    Easy Integrations
    1
    Flexibility
    1
    Cons
    Complex Features
    1
    Learning Curve
    1
    Navigation Issues
    1
    Poor Navigation
    1
  • User Satisfaction
    Expand/Collapse User Satisfaction
  • Sinch features and usability ratings that predict user satisfaction
    0.0
    No information available
    8.3
    Web Application
    Average: 8.9
    8.3
    Integrations
    Average: 8.4
    8.3
    File Sharing
    Average: 8.8
  • Seller Details
    Expand/Collapse Seller Details
  • Seller Details
    Year Founded
    1997
    HQ Location
    Tarrytown, NY
    Twitter
    @Inteliquent
    2,921 Twitter followers
    LinkedIn® Page
    www.linkedin.com
    459 employees on LinkedIn®
Product Description
How are these determined?Information
This description is provided by the seller.

Unified communications platform to deliver hosted communications and collaboration tools.

Users
No information available
Industries
No information available
Market Segment
  • 50% Enterprise
  • 50% Mid-Market
Sinch Pros and Cons
How are these determined?Information
Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
Pros
Customer Support
1
Ease of Use
1
Easy Integration
1
Easy Integrations
1
Flexibility
1
Cons
Complex Features
1
Learning Curve
1
Navigation Issues
1
Poor Navigation
1
Sinch features and usability ratings that predict user satisfaction
0.0
No information available
8.3
Web Application
Average: 8.9
8.3
Integrations
Average: 8.4
8.3
File Sharing
Average: 8.8
Seller Details
Year Founded
1997
HQ Location
Tarrytown, NY
Twitter
@Inteliquent
2,921 Twitter followers
LinkedIn® Page
www.linkedin.com
459 employees on LinkedIn®
Entry Level Price:Contact Us
  • Overview
    Expand/Collapse Overview
  • Product Description
    How are these determined?Information
    This description is provided by the seller.

    Woven empowers franchisors and franchisees to maximize unit economics at scale by digitally unifying the frontline workforce, connecting the management of people, operations and facilities in a single

    Users
    No information available
    Industries
    No information available
    Market Segment
    • 50% Enterprise
    • 50% Mid-Market
  • User Satisfaction
    Expand/Collapse User Satisfaction
  • Woven features and usability ratings that predict user satisfaction
    10.0
    Has the product been a good partner in doing business?
    Average: 8.9
    0.0
    No information available
    0.0
    No information available
    0.0
    No information available
  • Seller Details
    Expand/Collapse Seller Details
  • Seller Details
    Year Founded
    2017
    HQ Location
    Indianapolis, Indiana
    LinkedIn® Page
    www.linkedin.com
    10 employees on LinkedIn®
Product Description
How are these determined?Information
This description is provided by the seller.

Woven empowers franchisors and franchisees to maximize unit economics at scale by digitally unifying the frontline workforce, connecting the management of people, operations and facilities in a single

Users
No information available
Industries
No information available
Market Segment
  • 50% Enterprise
  • 50% Mid-Market
Woven features and usability ratings that predict user satisfaction
10.0
Has the product been a good partner in doing business?
Average: 8.9
0.0
No information available
0.0
No information available
0.0
No information available
Seller Details
Year Founded
2017
HQ Location
Indianapolis, Indiana
LinkedIn® Page
www.linkedin.com
10 employees on LinkedIn®