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The Top 20 AI Customer Support Agents Software

Check out this list of the top AI Customer Support Agents Software products based on user satisfaction. A product's satisfaction score is calculated by a proprietary algorithm that factors in real-user satisfaction ratings from review data. Software buyers can compare products according to their satisfaction scores to streamline the buying process and quickly identify the best products based on the experiences of their peers.

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Fin by Intercom

Overall Satisfaction Score

Top Industries of Reviewers:

Computer Software

54%

Information Technology and Services

16%

Financial Services

15%

Consumer Services

15%

Ratings from Reviews (out of 10):

Ease of Use

Average: 9.2

9.0

Meets Requirements

Average: 9.3

9.0

Ease of Doing Business With

Average: 7.9

9.1

Ease of Setup

Average: 9.1

8.7

Quality of Support

Average: 9.2

8.7

Ease of Admin

Average: 7.7

9.0

Gladly

Overall Satisfaction Score

Top Industries of Reviewers:

Retail

49%

Consumer Services

21%

Furniture

15%

Apparel & Fashion

15%

Ratings from Reviews (out of 10):

Ease of Use

Average: 9.2

9.7

Meets Requirements

Average: 9.3

9.6

Ease of Doing Business With

Average: 7.9

9.9

Ease of Setup

Average: 9.1

9.6

Quality of Support

Average: 9.2

9.7

Ease of Admin

Average: 7.7

9.5

JustCall

Overall Satisfaction Score

Top Industries of Reviewers:

Computer Software

31%

Health, Wellness and Fitness

27%

Marketing and Advertising

23%

Hospital & Health Care

19%

Ratings from Reviews (out of 10):

Ease of Use

Average: 9.2

8.8

Meets Requirements

Average: 9.3

8.7

Ease of Doing Business With

Average: 7.9

8.6

Ease of Setup

Average: 9.1

8.8

Quality of Support

Average: 9.2

8.4

Ease of Admin

Average: 7.7

8.6

Level AI

Overall Satisfaction Score

Top Industries of Reviewers:

Consumer Services

44%

Food & Beverages

22%

Printing

20%

Marketing and Advertising

15%

Ratings from Reviews (out of 10):

Ease of Use

Average: 9.2

9.1

Meets Requirements

Average: 9.3

9.1

Ease of Doing Business With

Average: 7.9

8.8

Ease of Setup

Average: 9.1

9.1

Quality of Support

Average: 9.2

9.3

Ease of Admin

Average: 7.7

9.2

Salesforce Agentforce

Overall Satisfaction Score

Top Industries of Reviewers:

Information Technology and Services

36%

Consulting

31%

Financial Services

21%

Banking

13%

Ratings from Reviews (out of 10):

Ease of Use

Average: 9.2

8.4

Meets Requirements

Average: 9.3

8.6

Ease of Doing Business With

Average: 7.9

8.7

Ease of Setup

Average: 9.1

8.4

Quality of Support

Average: 9.2

8.5

Ease of Admin

Average: 7.7

8.4

Tidio

Overall Satisfaction Score

Top Industries of Reviewers:

Retail

35%

Telecommunications

25%

Marketing and Advertising

20%

Education Management

20%

Ratings from Reviews (out of 10):

Ease of Use

Average: 9.2

9.4

Meets Requirements

Average: 9.3

9.2

Ease of Doing Business With

Average: 7.9

9.4

Ease of Setup

Average: 9.1

9.4

Quality of Support

Average: 9.2

8.9

Ease of Admin

Average: 7.7

9.3

MessageMind

Overall Satisfaction Score

Top Industries of Reviewers:

Computer Software

57%

Information Technology and Services

29%

Computer & Network Security

Marketing and Advertising

Ratings from Reviews (out of 10):

Ease of Use

Average: 9.2

10.0

Meets Requirements

Average: 9.3

10.0

Ease of Doing Business With

Average: 7.9

9.9

Ease of Setup

Average: 9.1

10.0

Quality of Support

Average: 9.2

9.9

Ease of Admin

Average: 7.7

10.0

Jotform AI Agents

Overall Satisfaction Score

Top Industries of Reviewers:

Insurance

35%

Marketing and Advertising

24%

Hospital & Health Care

24%

Health, Wellness and Fitness

18%

Ratings from Reviews (out of 10):

Ease of Use

Average: 9.2

9.0

Meets Requirements

Average: 9.3

9.0

Ease of Doing Business With

Average: 7.9

9.3

Ease of Setup

Average: 9.1

9.0

Quality of Support

Average: 9.2

9.1

Ease of Admin

Average: 7.7

9.0

Genesys Cloud CX

Overall Satisfaction Score

Top Industries of Reviewers:

Information Technology and Services

40%

Financial Services

20%

Airlines/Aviation

20%

Consumer Services

20%

Ratings from Reviews (out of 10):

Ease of Use

Average: 9.2

9.2

Meets Requirements

Average: 9.3

9.6

Ease of Doing Business With

Average: 7.9

9.7

Ease of Setup

Average: 9.1

9.2

Quality of Support

Average: 9.2

9.1

Ease of Admin

Average: 7.7

9.3

#10

Leaping AI voice AI agents

Overall Satisfaction Score

Top Industries of Reviewers:

Consulting

30%

Computer Software

30%

Primary/Secondary Education

20%

Information Technology and Services

20%

Ratings from Reviews (out of 10):

Ease of Use

Average: 9.2

9.2

Meets Requirements

Average: 9.3

9.5

Ease of Doing Business With

Average: 7.9

10.0

Ease of Setup

Average: 9.1

9.2

Quality of Support

Average: 9.2

9.7

Ease of Admin

Average: 7.7

9.4

#11

Decagon

Overall Satisfaction Score

Top Industries of Reviewers:

Information Technology and Services

30%

Computer Software

30%

Health, Wellness and Fitness

20%

Financial Services

20%

Ratings from Reviews (out of 10):

Ease of Use

Average: 9.2

9.1

Meets Requirements

Average: 9.3

9.3

Ease of Doing Business With

Average: 7.9

10.0

Ease of Setup

Average: 9.1

9.3

Quality of Support

Average: 9.2

9.7

Ease of Admin

Average: 7.7

9.3

#12

Yuma AI

Overall Satisfaction Score

Top Industries of Reviewers:

Retail

43%

Apparel & Fashion

29%

E-Learning

14%

Government Administration

14%

Ratings from Reviews (out of 10):

Ease of Use

Average: 9.2

9.2

Meets Requirements

Average: 9.3

9.6

Ease of Doing Business With

Average: 7.9

9.5

Ease of Setup

Average: 9.1

9.2

Quality of Support

Average: 9.2

9.9

Ease of Admin

Average: 7.7

9.8

#13

Dust

Overall Satisfaction Score

Top Industries of Reviewers:

Computer Software

33%

Information Technology and Services

33%

Hospital & Health Care

22%

Health, Wellness and Fitness

11%

Ratings from Reviews (out of 10):

Ease of Use

Average: 9.2

9.2

Meets Requirements

Average: 9.3

9.3

Ease of Doing Business With

Average: 7.9

9.0

Ease of Setup

Average: 9.1

9.1

Quality of Support

Average: 9.2

9.6

Ease of Admin

Average: 7.7

9.5

#14

Verint Intelligent Virtual Assistant

Overall Satisfaction Score

Top Industries of Reviewers:

Airlines/Aviation

25%

Apparel & Fashion

25%

Automotive

25%

Education Management

25%

Ratings from Reviews (out of 10):

Ease of Use

Average: 9.2

9.6

Meets Requirements

Average: 9.3

8.8

Ease of Doing Business With

Average: 7.9

10.0

Ease of Setup

Average: 9.1

10.0

Quality of Support

Average: 9.2

9.4

Ease of Admin

Average: 7.7

10.0

#15

Kapture CX

Overall Satisfaction Score

Top Industries of Reviewers:

Consumer Services

40%

Translation and Localization

30%

Transportation/Trucking/Railroad

20%

Airlines/Aviation

10%

Ratings from Reviews (out of 10):

Ease of Use

Average: 9.2

10.0

Meets Requirements

Average: 9.3

9.6

Ease of Doing Business With

Average: 7.9

0.0

Ease of Setup

Average: 9.1

8.9

Quality of Support

Average: 9.2

9.7

Ease of Admin

Average: 7.7

0.0

#16

Zendesk Support Suite

Overall Satisfaction Score

Top Industries of Reviewers:

Financial Services

60%

Computer Software

20%

Information Technology and Services

13%

Commercial Real Estate

Ratings from Reviews (out of 10):

Ease of Use

Average: 9.2

9.1

Meets Requirements

Average: 9.3

9.1

Ease of Doing Business With

Average: 7.9

8.9

Ease of Setup

Average: 9.1

8.5

Quality of Support

Average: 9.2

8.6

Ease of Admin

Average: 7.7

9.0

#17

Milo Assistant

Overall Satisfaction Score

Top Industries of Reviewers:

Information Technology and Services

31%

Computer Software

31%

Consulting

23%

Human Resources

15%

Ratings from Reviews (out of 10):

Ease of Use

Average: 9.2

9.2

Meets Requirements

Average: 9.3

9.1

Ease of Doing Business With

Average: 7.9

0.0

Ease of Setup

Average: 9.1

9.4

Quality of Support

Average: 9.2

9.2

Ease of Admin

Average: 7.7

0.0

#18

EnableX Programmable Cloud

Overall Satisfaction Score

Top Industries of Reviewers:

Banking

25%

Consumer Electronics

25%

Health, Wellness and Fitness

25%

Information Technology and Services

25%

Ratings from Reviews (out of 10):

Ease of Use

Average: 9.2

9.5

Meets Requirements

Average: 9.3

9.6

Ease of Doing Business With

Average: 7.9

0.0

Ease of Setup

Average: 9.1

9.6

Quality of Support

Average: 9.2

8.9

Ease of Admin

Average: 7.7

0.0

#19

IBM watsonx Assistant

Overall Satisfaction Score

Top Industries of Reviewers:

Computer Software

36%

Information Technology and Services

32%

Banking

18%

Automotive

14%

Ratings from Reviews (out of 10):

Ease of Use

Average: 9.2

8.7

Meets Requirements

Average: 9.3

8.7

Ease of Doing Business With

Average: 7.9

9.0

Ease of Setup

Average: 9.1

8.3

Quality of Support

Average: 9.2

8.9

Ease of Admin

Average: 7.7

8.3

#20

Kenyt

Overall Satisfaction Score

Top Industries of Reviewers:

Real Estate

50%

Health, Wellness and Fitness

17%

Higher Education

17%

Hospital & Health Care

17%

Ratings from Reviews (out of 10):

Ease of Use

Average: 9.2

9.4

Meets Requirements

Average: 9.3

9.8

Ease of Doing Business With

Average: 7.9

7.2

Ease of Setup

Average: 9.1

8.4

Quality of Support

Average: 9.2

9.7

Ease of Admin

Average: 7.7

7.2