Maintenance Management Software

A lot of my team has issues on android phones Review collected by and hosted on G2.com.

It allows us to be more hands off when it comes to the jobs on our day Review collected by and hosted on G2.com.

I'd like to be able to alter the time sheet in it's PDF view a little bit more. To be able to add columns that I'd like to see. We also have a lot of different types of time keeping. Different Rates, piece work, prevailing wage, per diem, mileage etc. and it isn't easy/almost impossible to get these on a time sheet in way that we can use. I have to do almost everything through notes. And when I do that, the other rates etc. do not total on their own, I still have to do the math by hand. Customer service was able to add columns for mileage and per diem for us, however they will not show up on the PDF timesheet, only on the screen on my desktop. So we have some employees that this will simply not work for and we have not been able to integrate them into having digital timesheets through Connecteam. Review collected by and hosted on G2.com.

It has been excellent in our scheduling department. It has made scheduling and communication a lot easier and more efficient. It also enables us to see how many hours have been worked on a job in real time rather than waiting for time sheets to be turned in at the end of the payroll cycle. It's also a lot faster to get the info needed for me to do the payroll. I can just download timesheets and get their total hours instantly. (as long as they have worked only regular hours and have had no special cases, rates, or reimbursements) Review collected by and hosted on G2.com.

The unbelievable extra amount of work that is required to do everything. Example: Want to add a part from a dealer to the estimate? Well, you have to build that in your catalog first, set it all up and then you can. Manually sending the invoice, and inspection report when closing the work order should be automatic, not 6 extra clicks.

Everything is layered on something else and if 1 piece is off, the whole thing doesn't work smooth.

The training was non existent and I had to rely on asking questions to the techs via the chat, which is good to have, but when a customer is standing in front of you and they want to go, and you need to message support for something that should have been trained, is very embarrassing.

We were constantly told during the zoom calls we can't do certain things, but after playing around on my own, I found that there was a bunch of things we wanted that we can do, they just didn't tell us, or are not aware that it can be done. I felt talked down to, not really listened to, and my questions during the zoom calls often brushed off and ignored.

The work board is terrible as there is no organization when making work orders. There is no quick way to see what's coming in next, how much time is left in the day available for work. You must go to the calendar for that, but they push using the work board.

The calendar is ok but the pop ups constantly get in the way and that info could easily be in the appointment area. You can't do a 15 minute appt because the name has to fit so it auto adjusts to 30 minutes.

Having a system that requires unique names otherwise it adds a number at the end is silly.

Our on boarding was 4 zoom meetings during tire season where I was only able to pay attention to about 1 hour total of the training, no one came to the store when we went live, just had a zoom call open for support, and only for 1 day.

When they added the second store, my inventory got all messed up and I had to spend several hours fixing that.

They require MOTOR integration and it doesn't accept Canadian vehicles so you have to look up oil and filter information elsewhere when they come in.

After 7 weeks of using the system daily, I have gotten faster but there are still so many steps.

Can't punch techs out if they forget, simply have to wait until 11:59pm for it to auto happen, can't edit times when techs are clocked in, they have to clock out, adjust the time and clock back in which then that time needs to be adjusted, cycle repeats.

Far to many confirm notices that need hitting, and the cancel is the default so you can't even hit enter to pass though, it's more clicking.

Bell notifications are excessive, notification pops for everything you do. Schedule something, move it to another tech, tech punches on or off, finishes, changes jobs. Need to know when they raise a flag, when approvals come in from online estimates, the rest could be separate and less intrusive.

Have to type minimum 3 characters to search and some part numbers are only 2 numbers so you have to invent something so you can find it later Review collected by and hosted on G2.com.

None, it created a bunch of new problems Review collected by and hosted on G2.com.

One of the downsides of the Tekmetric software would be related to the tekmerchant card machines, any transaction that is processed on a Friday or Saturday will not be deposited into the shops' account until Monday or Tuesday, which can make it more difficult during slow months or hard times.

Another thing I noticed that becomes a little tedious is that after a vehicle is manually entered into the system, entering the license plate afterwards will not decode and enter the VIN, that has to be manually entered unless enter the plate number when the new vehicle is initially added.

It would be nice if there was a quick estimate option where the customer information was not required for when giving estimates over the phone.

Although a very rare occurrence, our shop has run into an issue with retro-fitted vehicles where we can not change the motor or transmission information as it does not match the VIN. Review collected by and hosted on G2.com.

Recently, our shop hit a substantial financial crisis, Tekmetrics offered services has been instrumental in helping us to stay open and operating. While not a common problem, the picture aspect of the inspections has been a significant help with disgruntled customers regarding pre-existing cosmetic and mechanical conditions on vehicles. Review collected by and hosted on G2.com.

The lack of customer support can be a drag when you're in a pinch. The turnaround time can be slow, and they don't have the urgency that our boots on the ground need. Review collected by and hosted on G2.com.

If you're asking for today specifically, ServiceTitan is really solving my need for accurate reporting to support marketing decisions. I have spent a lot of time reviewing job completed data, and it has quickly fed us the answers as to what outlets we should be investing more dollars in, and where we should be pulling back. No more guessing! Review collected by and hosted on G2.com.

While Jotform offers a generous free tier, the pricing structure can become expensive for small businesses that require more submissions or advanced features. Additionally, the platform occasionally has limitations on design flexibility compared to fully custom-coded forms, and some integrations require higher-tier plans. The learning curve for more complex logic-based forms can be slightly steep for beginners. Review collected by and hosted on G2.com.

Jotform helps us streamline data collection and automate workflows across departments. It eliminates the need for manual paperwork, allowing us to gather information from clients, employees, and prospects efficiently. It has also simplified processes like event registrations, employee onboarding, and compliance form submissions. The integrations with Google Sheets and CRMs save considerable time, making operations more seamless. Review collected by and hosted on G2.com.

As our business evolves we have identified ways the system can streamline our processes further so we have contacted FieldPulse and requested these changes be looked into at the next update.

The only thing we dislike is it is not tailored for a particular industry, so you really need to customize it to suit your individual business needs. Review collected by and hosted on G2.com.

Easy to look up past jobs and photos.

Assists us in scheduling of jobs and workload

Easy navigation

Interfaces with Xero so less double handling Review collected by and hosted on G2.com.

The initial time it takes to get the payment account set up is hurtful, and there is not a clear explanation about how it works. We've also found that when using features that are not fully rolled out yet and in a beta state they will change that features coding to update it to their plans without regard for how it will impact those people already using and testing that feature for them. The simplicity of use, also limits your ability to 100% customize and make the system path exactly as you may want it. There are certain limitations with customizability of payments. Because of its simplicity you also have to use it the way that it was intended, as the more you stray from the way they envision people using the system the harder it is to do things, and some are even impossible to do. Review collected by and hosted on G2.com.

They solve the CRM issue, payment taking, scheduling, and client communication. Having all of this in one place and have it be easy to use allows me to run the business with a skeleton staff compared to most. It also allows me to provide better faster service, billing, and communication that doing it without these tools. Review collected by and hosted on G2.com.

Although the platform is very customizable, it took some time to become familiar with all the features. However, the support team is proactive and regularly organizes updates and support sessions. Review collected by and hosted on G2.com.

Fieldcode improved the way we manage our end-to-end service delivery, from planning to task tracking. Communication errors between teams have significantly decreased, and we can now handle more maintenance requests in less time, with better results for our clients. Review collected by and hosted on G2.com.

It fits our needs, so there is nothing at the moment which is missing. Review collected by and hosted on G2.com.

The software really works best by using the admin software AND the mobile APP together. As a manager, you have control over every feature - but your techguys should only use mobileapp: open a job, attach photo & signature - and save! Thats the only thing they need. So make sure to try the app too! Review collected by and hosted on G2.com.

Scheduling our service calls and managing inventory. It is much easier now, because we see where our guys are at the moment. Great feature! Review collected by and hosted on G2.com.

Country time zone

language can be a difficulty Review collected by and hosted on G2.com.

Tegral brings greater control and reliability to the customer service operation Review collected by and hosted on G2.com.

When you first start out there are some growing pains. Finding providers that are fully qualified can be a hassle. Review collected by and hosted on G2.com.

Finding local techs for jobs all over and not having to worry about hotel and travel costs Review collected by and hosted on G2.com.

There is not enough variety in templates. We would like to be able to create tables, charts, etc. Nevertheless, the team is responsive to the client's needs and is always improving the software, so we believe there will be more possibilities in the future. Review collected by and hosted on G2.com.

It has become easy for us to plan our work and allocate tasks. Frontu gives us quick access to information about the tasks have completed. Also, now we can keep all information in one place. Review collected by and hosted on G2.com.

We really don’t dislike anything, but we obviously wish the software could sometimes be a little quicker to respond and upload for our users. Again, this is just us answering the question but we definitely don’t dislike anything currently. Review collected by and hosted on G2.com.

Automating our deliveries and pickups, as well as showing us where our drivers are and how long their routes may take. Review collected by and hosted on G2.com.

The only thing I dislike about XOi is that it wasn't available 23 years ago when I started my business. Easy to use software with great support from their team = zero dislikes. Review collected by and hosted on G2.com.

The main thing it solves is that now our customers now everything we did and recommended while at their property. It removes so much confusion in our day to day work. Review collected by and hosted on G2.com.

The mobile app is great but could use more offline features. Review collected by and hosted on G2.com.

It centralizes all maintenance requests, eliminating paperwork and making tracking much easier. Review collected by and hosted on G2.com.

We had an issue with one of the geocoding APIs, but within 3 weeks the dev team took on an enhancement to make it better. Review collected by and hosted on G2.com.

They offer enterprise grade APIs for logistics companies. We use these APIs in our platform. Review collected by and hosted on G2.com.

The only complaint I have about Forms on Fire would be the amount of time it takes for the app to load and submit paperwork. Sometimes, the technicians out in the field have to reload their app or press "force sync" in order for me to receive it. There has been times where they have to delete the app and redownload it in order to complete paperwork. But once they do that, it works great! Review collected by and hosted on G2.com.

We were having a disconnect with communication with our customers. They werent receiving paperwork all the time or it was lost. A lot of the time, customers needed photos for insurance or paperwork emailed to them. Now we can hold our techs accountable and we can make sure that everytime paperwork is completed, photos are required, and customers are guaranteed to receive a copy. It also helped us keep better track of our "paper" trail. There were times our technicians lost the physical copy of their paperwork. It also saved time in our office since we would have to scan and convert each piece of paperwork to be able to put it in our scheduling program. Review collected by and hosted on G2.com.

Haven't found anything so far that we dislike, it is a software though so some might find it hard if they are very tech savvy. Review collected by and hosted on G2.com.

It helps us stay organized and keep up on payroll. We are able to hire more employees and keep track of them. Before we were just pen and paper it was horrible. Also the payment processing is so nice! It allows you to do everything from one place so you can get jobs going right away. Review collected by and hosted on G2.com.

I would like to send out new route to driver specifically and not based on days. Sometimes there are overflowing routes and the was its set up now can get complicated. Review collected by and hosted on G2.com.

Collecting data digitately Review collected by and hosted on G2.com.