Auto Dealer Software

I am not able to pull credit on the mobile app but I have to be on the website for that but once pulled I can see it on the Mobile app which is good. Review collected by and hosted on G2.com.

It's Eliminating the need of having multiple systems that don't talk to each other, it helps providing context with the communication and leads and the AI integration makes follow ups and next actions a piece of Cake. Review collected by and hosted on G2.com.

The unbelievable extra amount of work that is required to do everything. Example: Want to add a part from a dealer to the estimate? Well, you have to build that in your catalog first, set it all up and then you can. Manually sending the invoice, and inspection report when closing the work order should be automatic, not 6 extra clicks.

Everything is layered on something else and if 1 piece is off, the whole thing doesn't work smooth.

The training was non existent and I had to rely on asking questions to the techs via the chat, which is good to have, but when a customer is standing in front of you and they want to go, and you need to message support for something that should have been trained, is very embarrassing.

We were constantly told during the zoom calls we can't do certain things, but after playing around on my own, I found that there was a bunch of things we wanted that we can do, they just didn't tell us, or are not aware that it can be done. I felt talked down to, not really listened to, and my questions during the zoom calls often brushed off and ignored.

The work board is terrible as there is no organization when making work orders. There is no quick way to see what's coming in next, how much time is left in the day available for work. You must go to the calendar for that, but they push using the work board.

The calendar is ok but the pop ups constantly get in the way and that info could easily be in the appointment area. You can't do a 15 minute appt because the name has to fit so it auto adjusts to 30 minutes.

Having a system that requires unique names otherwise it adds a number at the end is silly.

Our on boarding was 4 zoom meetings during tire season where I was only able to pay attention to about 1 hour total of the training, no one came to the store when we went live, just had a zoom call open for support, and only for 1 day.

When they added the second store, my inventory got all messed up and I had to spend several hours fixing that.

They require MOTOR integration and it doesn't accept Canadian vehicles so you have to look up oil and filter information elsewhere when they come in.

After 7 weeks of using the system daily, I have gotten faster but there are still so many steps.

Can't punch techs out if they forget, simply have to wait until 11:59pm for it to auto happen, can't edit times when techs are clocked in, they have to clock out, adjust the time and clock back in which then that time needs to be adjusted, cycle repeats.

Far to many confirm notices that need hitting, and the cancel is the default so you can't even hit enter to pass though, it's more clicking.

Bell notifications are excessive, notification pops for everything you do. Schedule something, move it to another tech, tech punches on or off, finishes, changes jobs. Need to know when they raise a flag, when approvals come in from online estimates, the rest could be separate and less intrusive.

Have to type minimum 3 characters to search and some part numbers are only 2 numbers so you have to invent something so you can find it later Review collected by and hosted on G2.com.

None, it created a bunch of new problems Review collected by and hosted on G2.com.

One of the downsides of the Tekmetric software would be related to the tekmerchant card machines, any transaction that is processed on a Friday or Saturday will not be deposited into the shops' account until Monday or Tuesday, which can make it more difficult during slow months or hard times.

Another thing I noticed that becomes a little tedious is that after a vehicle is manually entered into the system, entering the license plate afterwards will not decode and enter the VIN, that has to be manually entered unless enter the plate number when the new vehicle is initially added.

It would be nice if there was a quick estimate option where the customer information was not required for when giving estimates over the phone.

Although a very rare occurrence, our shop has run into an issue with retro-fitted vehicles where we can not change the motor or transmission information as it does not match the VIN. Review collected by and hosted on G2.com.

Recently, our shop hit a substantial financial crisis, Tekmetrics offered services has been instrumental in helping us to stay open and operating. While not a common problem, the picture aspect of the inspections has been a significant help with disgruntled customers regarding pre-existing cosmetic and mechanical conditions on vehicles. Review collected by and hosted on G2.com.

Unfortunately, Turo’s customer support is terrible and does not take customer concerns seriously. I had an untrustworthy host who lied to an officer to avoid a ticket, overcharged me for fuel, and displayed dishonest behavior throughout the rental. I reported these issues to Turo during my trip, expecting them to take action. Instead, they ignored my concerns, allowed the host to continue renting, and later deleted my 1-star review, preventing future renters from seeing my warning. Review collected by and hosted on G2.com.

While Turo offers an alternative to traditional rentals, its lack of accountability for bad hosts makes the platform risky. If they refuse to listen to valid reports and allow dishonest hosts to keep renting, it compromises the safety of all users. I would not recommend Turo until they improve their support and transparency. Review collected by and hosted on G2.com.

Aggressive approach with follow up but I do appreciate the consistency Review collected by and hosted on G2.com.

Within a busy automotive industry cat wars helps us stay one top of customers. Review collected by and hosted on G2.com.

I am a customer of a detailer in Orlando that used Shopmonkey. They decided to move to different software and Shopmonkey gave their text number to a direct competitor in town called Empire Auto Spa. I texted my origional detailer to get a couple of projects scheduled and got a response quickly. Nowhere in the response did Empire communicate who they were. They pretended to be my detailer and never identified themselves anywhere in the thread. I figured it out when I got some calls from Empire, that I did not answer, and then got an email summary of the text communications. The point is if you do business with Shopmonkey just know that when you leave they are going to route your customer inquiries to a direct competitor. If that's not illegal it should be. Review collected by and hosted on G2.com.

I only use this as a customer of the shop. Review collected by and hosted on G2.com.

Everything IS GOOD! Nothing to report? Lol Review collected by and hosted on G2.com.

Customer traction Review collected by and hosted on G2.com.

The Сustom Reports feature seems incomplete to me: some important data fields cannot be added. Review collected by and hosted on G2.com.

Marketing, auto repairs management, search for repair manuals, etc. All these things are in one place and included in not very expensive subscription. Review collected by and hosted on G2.com.

Sometimes it is not as customizable as we'd like, especially with messaging on the widgets that can feel stale after some time. I would love it if this messaging could be customized or even just rotated, so it was not the same message. Review collected by and hosted on G2.com.

We are getting customers to stay on our website longer by utilizing PERQ quiz widgets, creating gamification of our site almost. We also can identify how many users submitted information through PERQ and were matched to a sale, as well as users who were not matched to a sale who we can remarket across various channels. Review collected by and hosted on G2.com.

The biggest caveat with Conquest will apply to dealers with multiple stores that carry the same franchises. Unfortunately, you cannot set up buckets to mirror across stores. So, if you've got multiple Chevrolet dealers and you want to price them exactly the same you will have to do this manually per dealer. It's concerning to me that this still isn't a feature with Conquest considering how many dealers across the nation have multiple stores with the same OEMs. Review collected by and hosted on G2.com.

After having used other products, I really believe that Conquest is the one to go with. That said, if you're not already using vAuto as your inventory solution then Conquest is likely not the route you'll want to go. Keep in mind that Conquest is part of the vAuto group of solutions so it's best utilized with the rest of vAuto's features and integrated across your websites as one solution as opposed to multiple vendors (speaking from experience). Review collected by and hosted on G2.com.

Obviously, nobody wants to price hundreds of new cars manually. Conquest allows you to price all of your vehicles down to the specifications you decide upon and then export that price and applicable incentives. This alone is well worth the money for the program as it saves me time when we set up pricing strategies. Conquest also allows you to track specific competitors based on data pulled from across the internet and compare it against your pricing to ensure that you're keeping up with the market. Review collected by and hosted on G2.com.

THere is a learning curve to maximize the full capabilities of the system. Review collected by and hosted on G2.com.

Enhances our ab ility and capacity to communicate with our customers who are not at the shop. This increase productivity and improves communication Review collected by and hosted on G2.com.

It is a complicated program that uses a lot of RAM and processing power so it frequently has tech issues. They lost a lot of their tech support people in the pandemic and don't have the best tech support like they used to have. I also don't like that they have a grip on the market now and every car dealer in america now essentially must have vauto to function as a car dealership. Review collected by and hosted on G2.com.

vauto gives us the report generator which helps us with our annual used car writedown. It is our photo aggregator, our vehicle description generator. All our vehicle listings for new and used cars travel through vauto to the rest of the internet. It also is integrated with the KBB buy center we use to acquire used cars. Also it keeps records if we ever need to look up a prior listing on a car that has been sold it will all be stored. Review collected by and hosted on G2.com.

Nothing so far, but we are expecting to see more automation. Review collected by and hosted on G2.com.

100% Review collected by and hosted on G2.com.

We began to have more confidence in this service because there is no uncertainty about paperwork, different programs, and different tasks and who is responsible for them with this service. All vehicles are connected to the system can be rented online at a fixed price, with all vehicle parameters provided. Review collected by and hosted on G2.com.

No bulk upload of parts/Tire inventory. Because we are a mobile tire company, we reconvene calls on the road and have to check our inventory. If we document our tire inventory on a spreadsheet I don’t believe there is a way to upload that spreadsheet into the software versus inputting the Tires one at a time Review collected by and hosted on G2.com.

we utilize the software to manage a mobile tire sales business. The software allows us to manage invoice customers operate a CRM all in one. Review collected by and hosted on G2.com.

No way to close specific job lines for flat rate technicians. Would like to be able to communicate with each member of the staff without having to "send" jobs back and forth with notes. Review collected by and hosted on G2.com.

Customers love the text/email feature. Being able to see notes/repairs orders in real time. It keeps me available to answer incoming calls for more business. Review collected by and hosted on G2.com.

Implementing a new software solution can take time, and there may be a learning curve involved in using GaragePlug effectively. GaragePlug is a cloud-based solution that relies on technology and internet connectivity, so it's important to have a reliable internet connection and backup plans in case of technical issues. Review collected by and hosted on G2.com.

Without a comprehensive management solution, many garages struggle with manual tasks such as tracking inventory, managing job cards, and scheduling appointments. GaragePlug can automate these tasks and improve efficiency. Review collected by and hosted on G2.com.

The only downside I have found is it used to run a little slow at the end of the month but I haven't noticed that in a long time. Review collected by and hosted on G2.com.

Keeping in touch with customers Review collected by and hosted on G2.com.

The downsides of CCC in my opinion is that if you work with fleet, you cannot make a profile for them so anytime you schedule their vehicles in you have to retype all of the same information. I hope they solve this asap. Review collected by and hosted on G2.com.

CCC is very helpful at solving scheduling problems. It has a great calendar feature to book each customer into the system on the day that they are scheduled, and you input all of their information then so you do not have to go back. Review collected by and hosted on G2.com.

The only issue we've seen with PartsTech is that sometimes part images are not accurate when compared to the part image listed on the vendor's website. Review collected by and hosted on G2.com.

PartsTech makes our day to day operations easier, faster, and more efficient by allowing us to find the parts we need, at the price we need, from any of our available vendors with ease! Review collected by and hosted on G2.com.

System lag, or occasional downtime, which can disrupt workflow. Review collected by and hosted on G2.com.

No more double entry or miscommunication between departments. Staff spends less time on repetitive tasks and more time focusing on customers and closing deals. Review collected by and hosted on G2.com.